6,622 Accounting jobs

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Manpower are currently recruiting for an experienced credit controller for their client based in Derby. This will be working 40 hours per week Monday - Friday on a week-to-week basis on a 3 month contract. The ideal candidate will have extensive experience in credit control and be able to work on their own initiative. Duties include: * Checking credit ratings * Setting up the terms and conditions * Dealing with queries * Effectively resolve queried debt * Invoice runs The successful candidate will be paid £12ph. To apply for this position please attach a copy of your CV or call Molly Green on (Apply online only)

Fairways is currently recruiting a Finance Assistant on a fixed term contract for 12 months beginning February for our award-winning client based in Pitlochry. Job Purpose You will contribute to the efficient and effective operation of the Finance Department and assist in the financial management of the organisation as a whole. You will report to The Executive Finance Manager. Main Duties and Responsibilities * Undertaking and managing all aspects of the weekly and monthly payroll along with making associated HMRC, Pension and other related payments * Processing of purchase invoices and sales invoices along with the relevant creditor and debtor control * Cash counting, balancing and posting various income streams * Making supplier and ad hoc payments * Reconciling imprest systems including petty cash, floats, advances and ATM * Arranging change orders as required with the bank * Undertaking, reconciling and posting the Company Credit Card(s) statements * Assisting in the preparation of various returns such as PRS, Gift Aid, Friends Memberships, PAYE/NI and VAT * Reconciling the relevant Payroll Balance Sheet accounts * Undertaking all tasks for new starters and leavers * Assisting with month end procedures including accruals and prepayments * Processing expenses in line with the company expenses policy * Undertaking other general duties as determined by the Executive Finance Manager or Executive Director Skills Required * Previous experience in a similar role, particularly payroll * Ability to maintain a professional and confident approach * Excellent accuracy and attention to detail * Proficient in MS Office and Excel * Ability to work under pressure and to strict deadlines * Experience of Pegasus Opera 3 software is desirable * Knowledge of the Arts and Charity sector would be advantageous * Strong organisational skills * Proactive and motivated * A good team player * Flexible and diplomatic * A problem solver * A positive attitude * An effective communicator Benefits £20,000 - £22,500 DOE Job share may be considered

MPI are currently looking for an Accounts Payable Assistant to work in Staverton, Gloucestershire GL51 6SP Approx 40 hours per week Start ASAP for a 3 month contract Pay rate: £9.62 per hour PAYE Subject to BPSS Clearance Purpose of role: To carry out processing of accounts payable invoices, employee expense claims and supplier statement reconciliation's according to established accounts payable policies and procedures adhering to specific deadlines for our Clients Onshore and Corporate business units. Key Technical Skills / competencies: Essential: • Practical experience of accounts payable for a high volume, multi-currency ledgers for a group of companies • Attention to detail and high level of accuracy • Strong communication and interpersonal skills to build and maintain effective working relationships with internal and external customers • Ability to plan, organise and prioritise effectively in order to meet deadlines • Computer skills including the ability to organise data in Excel spreadsheets at a highly proficient level, i.e. using sort and filter functions and pivot tables Desirable: • Knowledge of general accounting principles • Experience of accounts payable processes involving purchase order/invoice matching • Working knowledge of Sage X3, or a similar ERP system • Working knowledge of any expense management software • Experience of working to, and being managed by, standard Accounts Payable KPIs Company/Industry Knowledge: • Knowledge of the aviation industry is advantageous but not compulsory • Experience of working in a shared service environment is desirable but not compulsory Qualifications: • No formal qualifications are required, but role scope would suit AAT intermediate level studier. • Good basic education and excellent numeracy skills are essential. Top 4 Major Tasks and Activities: • Register purchase invoices and credit notes onto accounting system, matching against purchase orders where appropriate. Proactive reconciliation of supplier statements. Resolve any supplier queries or discrepancies; and escalate to team leader where necessary. • Review employee expense claims. Filter Spreadsheets & Code to relevant cost centres. • Generate required (supplier, employees, foreign currency) payment runs for approval by team leader, ensuring critical invoices, for example, aircraft leases and fuel, are approved and settled in line with due dates • Work with the management accounts team to ensure invoices are coded to the correct general ledger codes • Open, sort and deliver post received. Monitor and action emails received in the accounts payable in-boxes. • Scan and file all approved invoices by statutory company Additional Key Accountabilities: • Work with the procurement teams to highlight any supplier issues, for example invoices submitted with no PO • Provide accounts receivable team with copy invoices for recharge invoices (third party customers and intercompany) • Ensure Delegation of Authority matrix for approval of invoices is adhered to • Scan and file all approved invoices by statutory company • Participate in process improvement projects and adhoc requests required by the business Cash management responsibility: The person in this role is a key contributor to the accurate and timely reporting of each business unit's costs from the AP perspectives. Key Outputs/Deliverables: • Provide cash payments forecasts to the team leader on a weekly basis. Whom the role regularly interfaces with: Internal customers include: Our Customers procurement teams Management Accountants in our Customers Onshore and Corporate Finance teams who are responsible for the preparation of monthly accounts, budgets and forecasts The Accounts Assistants in our Customers Onshore Finance teams who are responsible for posting cash receipts/payments to the AR/AP ledgers Employees who require assistance with expense claims External customers: The role will interact with suppliers to all group companies. If selected for this role, you will be required to apply for a DBS background check that will cost you £25.00. Do not apply for this unless requested

An exciting temporary to permanent opportunity has become available for an experienced and enthusiastic Payroll Administrator to join a busy organisation based in Manchester City Centre. Reporting to the payroll manager, you will be part of a dedicated team responsible for the accurate processing of weekly payroll to over 2, 500 employees. Responsibilities; * Importing timesheet and spreadsheet data to the payroll system * Inputting working hours, overtime, expenses, deductions and statutory payments * Checking and amending processed data * Processing accurate and timely payroll on a weekly basis * Effectively resolving queries from employees and external bodies Experience; * Previous experience administering weekly payroll is essential * Good knowledge of payroll legislation and GDPR regulations * Strong communication skills both written and verbal * High level of accuracy and have keen attention to detail * Ability to work autonomously and as part of a wider team * Sage experience desirable Suitable candidates for this vacancy must be immediately available due the urgency of this position. If this role sounds of interest and you have the necessary experience required, please forward your CV for immediate consideration INDPAYN 958378AM

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Assistant Financial Controller Outskirts of Reading Salary circa £45,000 Our client headquartered in America with over 2,000 employees and customers through out the world recognize the critical importance of each customers requirements and are dedicated to each customers total satisfaction.Due to continued growth and success of the company are now seeking to recruit an Assistant Financial Controller to prepare financial information for the Finance Director and senior management team to support and drive the business forward. The ideal candiate will be a finalist or qualified Accountant ACA ACCA or CIMA with in depth experience in a similar role "Time To Balance Your Career" The Role: *Responsible for th preperation of monthly financial reports with local UK GAAP?IFRS & US GAAP *Manage aspects of the companys treasurt function including credit control receivables payable management of funds with bankers short term investments *Ensure control over balance sheet *Co-ordinate the input of data on Oracle Financials E Business Suite knowledge of FRS 17 accounting standard *Will have expereince of Management accounting UK GAAP US GAAP & IFRS knowledge of US accounting *Will have Oracle Database Advanced Excel Look ups and Pivot tables *Will have strong interpersonal skill sets enjoy a high pressure enviroment and working to strict deadlines *Expereince of Direct and Indirect Taxation *Man Management experience a team leader who leads from the front and by example Benefits: *To further your career in this exciting opportunity to join an international company * With an exceptional benefits package indcluding - Gym payments - 10% pension discount on mobile EE costs and phones - learning grants etc etc *25 days holiday per annum plus bank holidays - free on site parking - fresh fruit deliverd to the office weekly-prestigious on site drinks facilities deli- delivery once a day *Working Monday to Friday 8.30am - 4.30am or 9.00am - 4.00pm and 3.30pm Early finish Friday !!!!! *Some travel to other locations in Europe mainly Italy & Switzerland approx 10% * Must be a car owner driver - due to the rural location of the office

Due to increased workload, our client, a public sector organisation based in Oldham, is recruiting for an experienced Payroll Administrator to join their department on a 3 month fixed-term contract. Reporting to the Payroll Manager, you will be responsible for the timely and accurate processing of weekly and monthly payroll. Responsibilities; * Importing timesheet data to the payroll system * Setting up new starts and processing leavers * Inputting working hours and deductions to system * Effectively resolving queries relating to pay * Other ad hoc duties as required Requirements; * Previous experience processing payroll at a high volume * Good knowledge of payroll legislation * Strong written and verbal communication skills * High level of accuracy and attention to detail * Good systems skills including MS Excel Suitable applicants for this vacancy must be either immediately available or on a 1 week notice period. Please forward your CV for immediate consideration if this vacancy sounds of interest. INDPAYN 958379AM

Company Summary We are part of Innovation Property (UK) Group, we have been managing drainage and water mains investigations and repairs for over 15 years and gained a reputation for providing exceptional standards of expertise because of our cutting-edge investigatory and repair solutions. We work with some of the UK's leading general insurers to manage claims for their customers, delivering a high quality of technical and customer service which their customers expect Drainage Labourer - field based Are you a Drainage labourer? Want to earn good money? Looking for an employer who appreciates and values your work? Read on… The role The Underground Services Team at Innovation Group are looking for experienced Drainage Labourers. What we need from you * Previous drainage experience * Full UK driving licence * Self-motivation and ability to use initiative * Strong work ethic and flexible attitude * Passion for good customer service * Ability to demonstrate friendly professionalism with customers and clients * Ability to work well as part of a team. What you can expect from us * You will be provided with PPE kit, and full uniform provided * Full training and support will be given * DBS checks are compulsory and will be part of the induction process

Innovation Group's underground services business is booming and we are looking for additional Water Repair Engineer's. We provide services to our domestic customers following calls to report water leaks at their homes. We have worked on thousands of homes detecting leaks, we realise how quickly a leak can cause devastating water damage which incur costly repairs to our customers. You're day-to-day: You will be joining our team of Leak Detection and repair Specialists (find and fix), using specialised leak detection equipment that limits damage to our customer's property. The majority of your work will be with our domestic customers, often they are unaware of water leaks until they are informed by the Water companies, and we step in to locate and repair the leak. You may need to excavate and repair the water service and pipes - with minimal disruption to the customer - following your initial detection of the leak. We aim to complete all work on the first visit. Our promise to customers is that we will accurately locate the water leak to 1 square meter, so any excavation is to a minimum when the pipes are repaired. This is the challenge of the role. Skills required: * Highly experienced at leak detection using listening sticks, ground microphones etc. * A logical approach to water mains investigation to establish ownership of supplies * Confidence with customers, ability to talk through with them what work is required * Self-starter able to work on their own initiative * Knowledge and experience of reinstating different domestic surface types (paving slabs, block paving, cold lay tarmac, concreting etc.) * CRB checked * Holder of National Water Hygiene Card EUSR (Blue Card) * CAT & Genny - To identify buried services and to trace existing metallic water services. * Enacting new point of entry * Installing induct boxes * Must hold a valid UK driving Licence with no more than 6 points Desirable skills: * Moling - 20mm to 32mm service laying including the creation of new 'Point of Entry' (we will give you training on this) * Basic cold feed plumbing (Hepworth/Speed Fit and Copper pipework) * Use of 360 Excavators (1.5T, 3T, 5T) * WRAS Accreditation (WIAPS) The benefits: * Competitive Salary * 25 days pro rota holiday entitlement (plus bank holidays) * Flexible benefits package * First class pension plan * A fully stocked van and fuel card * Full uniform * Company phone

Our client specialises in the management of large residential developments; the company prides itself on a commitment to excellence and customer service. They now have a position for a Service Charge Accountant to take on the full responsibility of the client accounting of a portfolio of managed estates, working closely with the Estate Managers and liaising effectively with clients. You will be required to ensure annual service charge budgets are accurate, billing of service charges, ground rents and charges to leaseholders, prepare end of year service charge accounts, monthly bank reconciliations, produce quarterly management reports, answer enquiries in a timely fashion and assist the accounts team daily. The successful candidate will have at least 2 - 5 years accounts experience, be AAT qualified, have strong IT skills including knowledge of Microsoft Excel, excellent communication skills, and strong project and time management skills. Relevant property accounts experience is desirable but not essential. In return our client is willing to offer a salary of £21,000 - £30,000. If you are interested in this position, please apply by submitting an up to date CV along with your salary expectations

We are a leading specialist, renowned for providing technically advanced and cost effective solutions to our clients. We are looking to appoint a highly experienced subsidence engineer or surveyor, to deliver performance and competency for the claims we receive. Your day to day: * Help support FMs in the engineering functions including Subsidence Engineers and any other field staff directly engaged in contract administration or H&S functions. * Handle and oversee complex claims and complaints in the field including liaising with clients where required, and generally acting as an ambassador for the company. * Prime responsibility for assessing / reporting on complex claims, helping reduce WIP and ensure audits are completed. * To be an escalation point for engineering queries and issues arising * Provide technical input to internal training programmes and assist in programme preparation where required * Participate in and develop company philosophy on engineering and repair techniques, company procedures and smarter ways to manage and handle claims * Participate in the business requirements for surge planning ensuring there is sufficient engineering staff to meet all claim SLA's * Ensure all relevant engineering information relating to a claim is entered onto the subsidence claims management system. * Ensure there is a high standard of communication with all contacts - internally and externally. * Meet Key Performance Indicators (KPI). * Ensure Innovation Subsidence Management Services' philosophy, standards, service levels and complaints procedure are adhered to. A significant level of travel is required in this role. Key skill & knowledge: * Experience of working within a senior / technical role in the Subsidence insurance industry and managing complex / larger value claims * Excellent knowledge of the subsidence insurance industry and understanding of insurance liability * Can represent the organisation at all levels * Can work with colleagues within a team(s) to support the activities of the business * Able to meet deadlines * Can evaluate facts and recommend decisions * Good time management skills and able to manage priorities to meet deadlines * Attention to detail * Good communication skills up to and including senior management level * Able to influence and obtain agreement where required * Highly motivated and flexible Benefits: Competitive pay Career path 25 days pro rata holiday entitlement (plus bank holidays) Dental and health insurance plans Pension Discounts at major brands

Accounts Payable Administrator - 12 months Fixed term contract Salary £17,000 - £19,000 per annum Leicester My client is a leading utilities supplier with more than 30 years' experience supplying both Commercial and Domestic customers. They are part of a FTSE 100 listed company with an annual turnover of £14 billion and are currently looking for a Accounts Payable Administrator to join the existing financial team in supporting payroll activities. Responsibilities will include; processing of Supplier invoices and credits. Raising of supplier payments either via Bac, Cheque or Fast payment, statement reconciliations, allocation of all payments, processing of expenses, GRNI review and liaising with internal and external suppliers & customers. The ideal candidate will have previous experience in an Accounts Payable Administrative position. You will be customer-focused, and can communicate clearly and confidently with customers, suppliers and colleagues at all levels. Be self-motivated and able to work under pressure to meet targets and deadlines. Works accurately and with attention to detail. Have a flexible working approach and be able to convey a positive attitude to staff and customers at all times. Prioritise work effectively to meet different business requirements, & work to tight deadlines. Have good interpersonal skills, and possess the ability to present and communicate at all levels of the business, including board level. The AP Administrator will also have proficiency in Microsoft Office, including intermediate Excel and excellent communications and customer service skills (written and verbal). Knowledge of personal expense claim management would be desirable. Please note, you will also have a flexible approach to work and willing to work overtime during busy periods to meet demand. If you are interested in a career move and would like to learn more about this role then please email your CV via the link

Our well established, innovative and progressive client is looking to recruit within its AP team. This role is a great opportunity for a dynamic individual to utilise their excellent analytical and customer service skills. If you thrive in a fast paced environment and enjoy investigating and solving queries in a vibrant team, this could be a fantastic role for you. In return this organisation will offer great benefits including; increasing holiday, long service awards, gym membership and life assurance. For more information please get in touch with Elektra Clark at CY Resourcing or submit your CV by clicking apply now

Sewell Wallis are recruiting an Finance Manager - Purchase to Pay & General Ledger to work within a large Finance team based in modern, central Sheffield offices. This is an impressive global business with a great reputation in their industry. A great opportunity to join a fast growing business. Responsible for: *Defining all finance processes and procedures relating to Purchase to Pay and General Ledger services. This includes: Concur Expense Requests Concur Invoice Requests Bulk Supplier Invoice processing New Supplier Set Up Requests Supplier Statement reconciliation Direct Debit and Standing Order payment controls Supplier Payment runs *Invoice and Expense Approvals *Driving the stability, maturity and optimisation of all Purchase to Pay and *General Ledger processes within the GSC and all International offices. *Advocating the GSC service model for Purchase to Pay and General Ledger with all key stakeholder groups. *Leading on all Purchase to Pay and General Ledger service improvement and transformation activities including the implementation of new technologies and automation to improve quality, effectiveness and compliance. *Developing effective stakeholder relationships with the business to qualify and quantify the end user experience and to facilitate improvement activity with business users. Experience: *have good communication skills, both written and verbal, and be fluent in English. *be a self-starter, who is able to work on their own initiative as well as being part of a virtual team, and has a strong client service orientation. *have a detailed understanding of International Purchase to Pay and General Ledger functions, including experience of complex or unusual transactions. *have an understanding or process management and improvement methodologies. *have experience of delivering projects and service improvement initiatives. *have a sound practical understanding of the UK Solicitors Accounts Rules . *have experience of transitioning services into shared service centres. *have strong coaching, counselling and training skills and the ability to lead a virtual team successfully . *be able to build and maintain strong relationships with the international teams. *be able to handle challenge from fee earners and service directors . *be an influencer, able to negotiate and have strong decision making skills. *be comfortable multi-tasking and working to sometimes conflicting timescales and multiple priorities in a robust and fast-paced environment If you think this role sounds of interest and you want to know more please contact me. Sewell Wallis acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. As part of our recruitment process, we will retain your CV for a period of one year to enable us to consider you for future roles. After this period your CV will be deleted

Reconciliations Analyst - Temp - Glasgow - Excellent Daily Rate Available I am working on a new and exciting contract opportunity for an experienced Reconciliations Analyst to join a leading Wealth & Investment banking group in Glasgow City Centre. They are offering a highly competitive daily rate for the right person. This is a fantastic time to join a forward thinking, creative and exciting workplace who have their employees and customers at the heart of everything they do. This firm encourages a supportive environment, where their employees work hard and are rewarded with career progression paths and learning and development. Reconciliations Analyst - Responsibilities: * Perform and oversee the monthly reconciliation of the data held in the Firm's legal entity and investment databases * Work with relevant stakeholders to seek resolution of identified breaks * Liaise with the appropriate Legal, Business Unit and Controller contacts to designate appropriate legal entity purpose types * Co-ordinate the quarterly attestation process to validate minimum standard legal entity data requirements across the non-consolidated legal entity population * Prepare monthly population / KPI reports * Prepare senior stakeholder presentation materials * Develop management reporting and monitoring for legal entity purpose types * Provide ad-hoc support/query management as required. The successful candidate should be able to demonstrate a commercial approach to reporting, with proven skills in investigating issues to discover root causes, and be confident in developing relationships across a wide variety of stakeholders and business areas The successful candidate: * Will be required to demonstrate the ability to effectively self-manage workload and balance multiple deliverables and prioritise appropriately * Should be able to demonstrate strong analytical, organisational and documentation skills * Should possess excellent Microsoft Excel skills and be proficient in data mining and have experience of summarising and presenting themes and results in a meaningful format * Have the ability to build good relationships * Should be highly numerate with a close attention to detail, and demonstrate a strong commitment to developing skills * Have the flexibility required to work in a dynamic environment under tight deadlines Experience needed for Reconciliations Analyst roles: * Financial reporting or risk management within a financial services environment * End to end process and control assessment, including identification of issues, assessment of impact, suggestions for remediation and implementation of a remediation plan * Internal controls Desirable: * Experience interacting with a team either locally or globally * Knowledge of MS suite of products including Powerpoint, Share point etc * Degree educated * Industry recognised qualification or working towards i.e. IOC Contact Lisa Smyth at HRC Financial Service Scotland HRC Recruitment acts as both an employment business and an agency

Day to day responsibility for the management of designated Private Equity or Real Estate Clients * Review quarterly and annual financial statements and reports * Work closely with your line Manager and Technical & Training Team to ensure financial statements meet the Funds' reporting requirements, eg UK GAAP or IFRS * * University Degree in Accountancy/Business/Maths or otherwise demonstrable strong aptitude for numeracy * Qualified Accountant

Mpeople Accountancy & Finance is currently recruiting for an experienced Accounts Assistant to join a very well established company based in Oldham. TEMPORARY TO PERMANENT Part-time Very Flexible working hours Salary negotiable depending on experience Responsibilities include: * Managing Purchase & Sales Ledger * Matching, batching, coding of invoices * Statement & Bank Reconciliations * Credit Control * Dealing with queries * Any other Ad hoc duties requested by the Director Experience & Skill Requirements: * Intermediate Excel skills: experience with Pivot Tables & VLOOKUP's are a must * Experience with Access Dimensions beneficial but not essential * Must have a strong, confident personality * Proven experience in reducing aged debt If you would like to apply for this role, please click the link below or send your email direct to Sophie at (url removed), alternatively call to discuss further. Please note that MPeople recruitment can not always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search

Management Accountant - Leeds Ashley Kate are delighted to be working in partnership with a global manufacturing company in their search for a Management Accountant. This is a permanent role starting straight asap, 37 hours per week with a salary up to £35k. You will be joining a positive, friendly team who need someone to support the Financial Controller in collating, developing and reporting the company financial information. You will then accurately complete the management accounts. Management Accountant - Key responsibilities: ·Assisting with the preparation of monthly management accounts ·Assisting with the financial forecasting ·Monthly completion of gross profit margin reconciliation's ·Working closely with profit centre managers on cost centre reviews ·Support in implementation of new processes ·Support in budgets, job costings and forecasts Management Accountant - Competencies and Capabilities: ·Part qualified CIMA ·Experience of manufacturing ·Knowledge of monthly management accounts ·Excellent MS EXcel skills ·SAP knowledge ·Team working skills ·Attention to detail Benefits include: ·Free on site parking ·25 days annual leave plus Bank Holidays ·Flexi clock in/out system ·Join global client currently expanding If you are interested in this role, please apply or contact Ashley Kate for further details. Ashley Kate specialise in recruitment nationwide for temporary, contract and permanent roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional consultancy service at all times. Ashley Kate operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates

Trainee Accountant Location: Edinburgh Salary: £19,000 My Client is one of the UK's most successful professional services companies, and they are looking for a Trainee Accountantto join our growing team. They are looking for a Trainee Accountant with experience within Practice environment. The key responsibilities for the role will include, but are not limited to: * The completion of year-end accounts, CT600, and Corporation Tax computations * General administration duties. * Meet statutory deadlines for VAT, Payroll, Statutory Accounts, Company and Personal. * Liaising with HMRC on behalf of clients. * Taking on and managing new clients. * Growing the business through referrals. * Offer bespoke accountancy, taxation and tax planning advice. * Advise clients in relation to IR35 and the associated implications of this legislation. * Respond to client enquiries in line with the company policy. * Manage the client relationship whilst building a strong rapport and developing client loyalty. * Working as a team to continuously deliver the agreed level of service. * To undertake any other duties as requested by your line manager within the scope of the role. Person Specification * Experience within an accountancy practice * Previously been responsible for managing a portfolio of clients * Part-qualified/ Qualified accountant (ACCA/ AAT) or equivalent commercial experience * Very good communications skills and has the ability to build excellent relationships This vacancy is being managed by Charlotte Roscoe at Spear Recruitment Ltd. Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973. Spear Recruitment Ltd are on Facebook, can you also follow us on and Copyright Spear Recruitment Limited 2018. Use of all or any part of this advert to or in any media, without Spear Recruitment Ltd prior written permission is prohibited and may result in criminal or civil actions

Our Client provide motor finance to consumers via a network of motor dealers and brokers across the UK. This role is part of a growing team that ensures timely and accurate administration of any complaints to the company including liaison with the company's introducers and customers and with the Financial Ombudsman Service by telephone and by correspondence, ensuring accuracy and compliance with the company's processes and procedures. Key Responsibilities • Investigate complaints in accordance with company complaints procedure • Liaise between customer and external agencies to obtain resolution • Research root causes of complaints • Liaise between company and Regulator • Contact customers by telephone and correspondence • Ensure regulatory responses are issued correctly and on time • Keep electronic and paper filing in order at all times • Keep up to date with the company's products • Present the company in a professional and confidential manner at all times • Pay due care and attention to your own and others' health and safety at all times Knowledge, skills and experience required Experience • Experience of working in a team in an office environment • Experience of liaising directly with customers, Regulators and external agencies • 1-2 years previous complaints experience - preferably in the motor finance sector • Knowledge of or interest in vehicle maintenance and repair • Knowledge of treating customers fairly (TCF) • Awareness of current FCA regulations • Ability to understand and comply with documented processes, policies and procedures • Excellent verbal and written communication skills Qualifications • Good educational background with proficiency demonstrable in maths and English • Computer Literate, including MS office products and Email Interpersonal • Adaptable and flexible • Excellent verbal and written communication skills • Ability to work as part of a team but also individually • Reliable member of the team • Excellent planning and organisational skills • Enthusiastic 'can do' attitude • Able to work under pressure and to tight deadlines • Accuracy and attention to detail • Professional and well-presented • Establishes effective working relationships • Customer focussed approach • Ability to establish effective working relationships and to engage with the full range of business functions particularly, in order to carry out the GDPR monitoring work. Additional information • Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day) • Must be able to reliably commute to office • Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them) By applying, you will register as a candidate with Adam Butler Consultancy. Our Privacy Policy which explains how we will use your information can be viewed on our website: . This vacancy is being advertised by Adam Butler Limited. The services advertised here are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications. Any direct canvassing or agency approaches will be automatically redirected to (url removed) for further consideration