3 Management jobs

Eddie Wannop Ltd are looking for a Transport Manager to join their team. The main duties of this role could include: Making sure the operation meets its targets Coordinating staff training Arranging vehicle maintenance, MOTs and tax payments Salary- to be discussed at interview

Job Summary We are looking to recruit someone with a passion for providing excellent, friendly and effective service. We require you to be hands on with a positive personality who can help drive the team and run the show in the manager’s absence. You would be an important part of helping to make sure the food and beverage department, including it's staff runs efficiently at all times and provide our guests with a the best possible service. It is essential that you have previous experience with evidence of providing exceptional and friendly service but this is a great opportunity to develop or progress your career further. You will help to manage the daily running of the restaurant and bar, with tasks including; taking an active hands on role with the serving in both bar and restaurant, helping to organise the rota' as per the business needs, ordering stock when necessary, cashing up and closing down two nights per week, some cellar management, and overall you will be helping to ensure the smooth running of the restaurant and bar. You will need to take an active role in working within the department alongside your team. Our privately-owned hotel provides a happy and relaxed environment for all its staff and guests, primarily offering dining to residents of the hotel, as well as catering to non-residents for the likes of afternoon teas and the occasional function. This is a great opportunity to work within a well-established and reputable hotel in Windermere, boasting a contemporary dining room with spectacular views of Lake Windermere, serving delicious and locally sourced cuisine. Personality and a ‘can do’ approach are essential! We do not boast rosettes, numerous accolades or fine dining. We simply want to provide our guests with a friendly-welcoming atmosphere, serving superb flavoursome dishes in an environment that makes our guests feel at home and relaxed. No live-in accommodation is available for this role Competitive Salary negotiable depending upon experience Hotel Closed for the Christmas 28 Days Paid Holiday Entitlement Share of gratuity money Discounts and perks atother hotels and attractions Meals on duty Majority of straight shifts Job Type: Full-time Location: Windermere LA23 (Preferred)

Are you passionate about Customer Service and exceeding guest’s expectations? Are you pro-active in delivering an inspiring atmosphere to the workplace and leading by example? Are you up for a challenge? Yes?.......Then you may be who we are looking for! This is a Full time position working 5 days over 7. Our Duty Managers support is essential for the smooth running of the INN and the Guest Relations. You will be the point of contact for guests and staff, as well as directing any necessary changes to ensure seamless guest service. All work will be in line with the hotel’s guidelines and business plan & the departmental business plan. Whilst on shift you are responsible for the smooth running of the hotel and ensuring all guests are treated as VIP’s. We are looking for an individual who can demonstrate excellent customer service skills and is passionate about exceeding guest’s expectations. A pro-active team player who is comfortable working in a busy Inn and can remain calm under pressure. The ideal candidate should have a good command of English; both written and spoken, and demonstrate the ability to work to deadlines. What we look for Experience of staff management including training and development. Must be flexible and have the facility to work shifts. Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service What's in it for you? Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c’s) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Inn Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offers a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients. Winner of the Silver Award in the Visit Britain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires. NOTES: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply now or go to www.englishlakes.co.uk/jobs for all current vacancies. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged JOB DESCRIPTION Duty Manager Responsible to: General Manager / Manager / Assistant Manager Liaison with: All Heads of Department and Management Overall purpose of Job The purpose of this role is to ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty. Main Duties To welcome and bid farewell to all visitors to the hotel in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly. To introduce yourself to all residential guests and hosts of events and parties upon arrival ensuring their needs are met and introduced to relevant managers/team members. To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements. To ensure guests wishes are met, if not exceeded so far as is reasonably possible To have a good understanding of all department service standards, ensuring these are adhered to at all times and to assist with all departments in times of pressure – where reasonably possible. To obtain feedback from guests and to use this to improve service and to pass on such to the Senior Management and other relevant HOD’s. To host and facilitate the Morning Meeting ensuring all relevant departments are prepared for the next 48 hours, and fully understand guests requirements and time restraints. To be fully conversant with show rounds, weddings, event and conference. With the capability of obtaining all detail and ensuring this is past to relevant department manager for follow up. In the absence of department managers, ensure junior team members are supported in fulfilling that day’s task and duties ensuring smooth running at all times. To ensure that accommodation for arriving VIP’s and those staying is prepared to the agreed standard and all team managers are aware of such. To liaise with Reception and Housekeeping regarding arrival rooms and prioritisation where applicable To perform duty management as detailed on the management rota. To carry out any reasonable requests, projects or tasks as required by the General Manager, Manager or Assistant Manager. To ensure that the standards of service in all areas meet the required levels To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues and resolution through the following the Service Recovery procedure in a constructive and clear manner To assume responsibility for the running of the Hotel in the absence of senior management, and to ensure high standards or service, maintenance and cleanliness at all times. To ensure that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or Managers as well and entering maintenance issues onto Agility To coordinate guests and staff during an emergency and have good knowledge of fire procedures To be aware of and promote all services offered throughout the Inn To make sure that Company policy and the Vision are followed at all times To complete daily inspection of all hotel facilities ensuring a checklist is completed Show a constant united front of Management to the staff To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations using and following Acoura Group Service reporting processes. To ensure the safety and security of guests, employees, and company property at all times whilst following guidelines under Acoura Group Service. To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email To take overall personal pride in appearance and work performance for yourself and those around you. Any failings must be reported under the company grievance and disciplinary procedure. To carry out any reasonable requests, projects or tasks as defined by General Manager, Manager or Assistant Manager. To report any faults and defects to Maintenance and ensure these jobs are carried out by adding these to the company agility system. THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE. Additional duties may be required from time to time dependant upon the needs of the business and our customers.