English Lakes Hotels Windermere, Cumbria, United Kingdom
25 Sep, 2019Full Time
Assistant Restaurant & Banqueting Manager - Low Wood Hotel Responsible to: Restaurant & Banqueting Manager Liaison with : Heads of Department & Head Chef Overall Purpose of Job: 1. To ensure the Restaurant runs efficiently, effectively and maintains its reputation for friendly, efficient service and excellent cuisine. 2. To be aware of business levels and maximise sales wherever possible. 3. To maintain the Restaurant to the required standard of appearance and cleanliness. 4. To ensure maximum external & internal customer care at all times. 5. To assist with the responsibility for personnel working in the Restaurant and for there work performance and development. Main Duties To assist in preparing staff rota in accordance with weekly business sheets and monitor holidays, lieu and sick days. To directly supervise and co-ordinate the activities of staff during service. To assist with taking and monitoring bookings to ensure a smooth Restaurant Operation. To be actively involved in the recruitment, training & development of staff & in the preparation, & continual updating, of all training manuals. To ensure all customers’ orders and requirements are processed efficiently. To give advice upon dishes, their accompaniments, together with wines and beverages to both guests and staff. To liase with Head Chef in ensuring presentation and service of food is of the highest standard. To attend in the absence of the Restaurant Manager necessary Business and Food & Beverage meetings in order to recognise the requirements of guests. To promote, assist & encourage staff to further sales of food, liquor & wines. To always ensure correct staffing levels but also aim to minimise staff costs where possible. In the absence of the Restaurant Manager, monitor actual wage costs against those of budget. To develop and maintain a weekly cleaning rota for staff. To be aware of & adhere to all Hotel and Government rules & regulations with special regard: a) Hygiene b) Fire Precautions Act 1971 c) Fire Plans & Evacuation Procedures d) Health & Safety at Work Act 1974 e) Health rules, PSN, acoura f) Company rules & regulations g) Licensing Laws - To communicate respectfully with colleagues, other staff & guests. - To assist in successfully selecting developing & motivating a team in accordance with the Company's - - Standard of Practice, ensuring a total quality approach to the running of the Department and therefore to the business as a whole. - To attend training events and meetings where applicable. - To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly. - To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. - To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees & self. - To report any faults and defects to Line Manager. - To carry out any reasonable requests from Line Manager/Management.