English Lakes Hotels Windermere, Cumbria, United Kingdom
25 Sep, 2019Full Time
The Role To ensure Blue Smoke on the Bay runs efficiently, effectively and maintains a maximum external & internal customer care required to meet the Resort standards. You will assist train and supervise all team members working in the Restaurant department whilst observing their work performance and development. Reporting to - Restaurant Manager Responsible for – Restaurant Assistants. MAIN DUTIES AND RESPONSIBILITIES: 1 To ensure whilst on shift Blue Smoke on the Bay runs efficiently and effectively and the experience exceeds all guest expectations. 2 To ensure all Restaurant areas are set to the required standard as laid down in the SOP training manuals. 3. To assist the management team in promoting high levels of morale, motivation and communications to instil a commitment to an exceptional level of guest expectations. 4. Work closely with the management team with regards to all feedback related to Blue Smoke on the Bay, ensuring all procedures are reviewed and training provided where necessary. 5. Understand the use of all Food & Beverage systems including Micros, Book-a-table and Fourth Hospitality. 6. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 7. To directly supervise, co-ordinate and motivate the activities of staff during service. 8. To ensure all sales are maximised within your department by encouraging up selling all food and liquor through each team member. 9. To attend necessary business daily, weekly and monthly meeting in order to recognise the requirements of the guest 10. To be actively involved in the training and development of all team members. 11. To ensure that the weekly cleaning schedules are maintained for the department in line with company and Resort guidelines. 12. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy. 13. To maintain good working relations with other Departments in the Resort and all E.L outlets. 14. To carry out any reasonable requests, projects or tasks as defined by General Manager and Deputy General Manager. 15. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 16. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and oneself, reporting any issues to the Guest Relations Manager. 17. To report any faults and defects to Maintenance via the online system. 18. To be aware of & adhere to all Hotel and Government rules in line with the companies health and safety consultants.