This is a Senior Service Delivery Analyst role within D&T Represents Service along with a team of Analysts within the Service Management Function in D&T Service Operations Responsible for ensuring a high quality, fully supported, managed services that meet the overall requirement of the Business both short term and long term Accountable for ensuring Service Level Agreements (SLA's) and Operation Level Agreements (OLA's) are met and that Products in their care are supportable and maintainable. Responsible for ensuring the Service Catalogue is accurately updated and reflects the service landscape for their Products, and that SLA's and OLA' s are communicated Assess Service Readiness for new solutions to ensure they are supportable and maintainable Reduce costs of the operation through reviewing and agreeing service improvements and by contributing to the improvement of the Service Operations capability Subject Matter Expert for Service and Transition, recognised as a leader on service What I need to do Represents Service across the organisation Build long lasting collaborative relationships with Service Providers, Suppliers and D&T Service Operations to ensure that service level agreements and operational level agreements relating to existing services are met Ensures consistent and appropriate communication with customers for service related enquiries and issues. Serves as a point of escalation for service related queries and issues Acts as an escalation route for junior members of the team Be able to plan and anticipate risks even outside your core remit and have an awareness of action and decisions made on your area and immediately outside your area Leads on the management of issues, incidents and problems Participates in internal and external service review meetings Works with Senior Product Owners, Programme and Delivery Managers to ensure delivery of products that meet customer requirements and are supportable and maintainable for the lifecycle of the product. Accountable for ensuring Service Readiness with regards to: Agrees and manages Service Acceptance Criteria to enable the handover of the solution into service Ensures all resolving group information is accurate and available to necessary teams Ensures problem determination guides are in place for all support teams Ensures that D&T Disaster Recovery is considered and appropriate recovery mechanism are in place Ensures the Early Life Support (ELS) entry and exit criteria is agreed and managed Ensures that support teams can operate and maintain the new service. Co-ordinates solution walkthroughs for support teams responsible for BAU support. Responsible for continual improvement and the management of change affecting the Service in their care How I will succeed Display of embodiment of Sainsbury's Leadership Behaviours and Company Values and evidence contribution to divisional goals. Form close relationships with business and D&T teams, raise service related questions and take responsibility for managing any issues found Ensure all new solutions have appropriate support arrangements in place Services are introduced into BAU as per agreed criteria Ensures services are operable, recoverable and maintainable by D&T Service Operations Input in to the overall road map of solutions ensuring they fit with the business strategy and agenda and that all have a clear and appropriate action plan Be aware of the possibility of change and be able to embrace change at pace Be comfortable at making decisions with patchy information and in the absence of clear guidelines and frameworks Deputise for the Service Delivery Lead as and when required What I need to know Strong understanding and experience of ITIL Service Management framework Hold relevant ITIL Service Management qualifications Strong Stakeholder Management & Communication skills Ability to implement processes suited to the overall D&T Operation Ability to work on own un-supervised as well as part of a team. A broad knowledge and understanding of D&T concepts with proven experience of successfully managing and maintaining D&T services. Works collaboratively with a range of people to support the wider business agenda Coaches others to make customer-oriented decisions and shares great stories of exceptional customer service Shows visibility to customers as the face of D&T to listen to their concerns and share these with others Ability to think methodically and logically and communicate well, using spoken and written word. Acknowledges success and areas for development throughout the team Experienced in Agile and Waterfall methodologies Understand process management and control skills How to prioritise workload How to assess and apply an appropriate pragmatic approach to transition activities Familiar with ITIL Service Management framework Familiar with Agile and Waterfall methodologies Strong Stakeholder Management & Communication skills Ability to implement processes suited to the overall D&T Operation Ability to work on own / un-supervised as well as part of a team. A broad knowledge and understanding of D&T concepts with proven experience of successfully managing and maintaining D&T services. Ability to think methodically and logically and communicate well, using spoken and written word. Understand process management and control skills Able to prioritise workload What I need to show Excellent Customer Service manner Strong current knowledge in the subjects of the role, including support knowledge and business process Recognises the importance of the customer through talking to individual customers and assisting with decisions to be made based on customer feedback, insight and trend analysis. The ability to work collaboratively to support the long-term wider business agenda A good understanding and awareness of technology trends and the overall strategic direction of D&T to support the business in achieving its goals and objectives An adaptable approach to delivering service & value at pace Be able to manage own workload and manage multiple delivery or service demands, adhering to strict timescales and budgetary constraints, escalating as appropriate Strong understanding of the service organisation, and is able to understand and clearly articulate service impact of changes - this includes understanding run costs and impact to operational processes. Show initiative to implement new ideas whilst being able to take an objective view on what is realistically possible Strong knowledge of delivery principles, and how they relate to Service Transition, and is able to tailor and flex own approach to suit. Acknowledging the need to manage messages when presenting to stakeholders and up to Senior Manager Level. Ability to face into challenges and maintain energy despite a diverse range of pressureRecognises the importance of the customer through talking to individual customers and assisting with decisions to be made based on customer feedback, insights and trends Contribute to managing a budget of around £6m-10m Resources available to me Team members within Service Management including Service Managers and Service Delivery Lead D&T teams Senior Product/Product Owners Managed Services Partner Community of Practice (COP) External independent information sources Supplier Conferences Sainsbury's systems and toolsets What decisions I can make Approve acceptance of solutions into BAU support Approve Service Improvement Request (SIR) Apply Level of Service Transition approach for projects Service Transition sign-off for projects at point of Go No-Go Service Transition sign off for progression from ELS into BAU Approval of Changes to solution in the live environment #LI-SW1
22 Jan, 2019
Full Time
This is a Senior Service Delivery Analyst role within D&T Represents Service along with a team of Analysts within the Service Management Function in D&T Service Operations Responsible for ensuring a high quality, fully supported, managed services that meet the overall requirement of the Business both short term and long term Accountable for ensuring Service Level Agreements (SLA's) and Operation Level Agreements (OLA's) are met and that Products in their care are supportable and maintainable. Responsible for ensuring the Service Catalogue is accurately updated and reflects the service landscape for their Products, and that SLA's and OLA' s are communicated Assess Service Readiness for new solutions to ensure they are supportable and maintainable Reduce costs of the operation through reviewing and agreeing service improvements and by contributing to the improvement of the Service Operations capability Subject Matter Expert for Service and Transition, recognised as a leader on service What I need to do Represents Service across the organisation Build long lasting collaborative relationships with Service Providers, Suppliers and D&T Service Operations to ensure that service level agreements and operational level agreements relating to existing services are met Ensures consistent and appropriate communication with customers for service related enquiries and issues. Serves as a point of escalation for service related queries and issues Acts as an escalation route for junior members of the team Be able to plan and anticipate risks even outside your core remit and have an awareness of action and decisions made on your area and immediately outside your area Leads on the management of issues, incidents and problems Participates in internal and external service review meetings Works with Senior Product Owners, Programme and Delivery Managers to ensure delivery of products that meet customer requirements and are supportable and maintainable for the lifecycle of the product. Accountable for ensuring Service Readiness with regards to: Agrees and manages Service Acceptance Criteria to enable the handover of the solution into service Ensures all resolving group information is accurate and available to necessary teams Ensures problem determination guides are in place for all support teams Ensures that D&T Disaster Recovery is considered and appropriate recovery mechanism are in place Ensures the Early Life Support (ELS) entry and exit criteria is agreed and managed Ensures that support teams can operate and maintain the new service. Co-ordinates solution walkthroughs for support teams responsible for BAU support. Responsible for continual improvement and the management of change affecting the Service in their care How I will succeed Display of embodiment of Sainsbury's Leadership Behaviours and Company Values and evidence contribution to divisional goals. Form close relationships with business and D&T teams, raise service related questions and take responsibility for managing any issues found Ensure all new solutions have appropriate support arrangements in place Services are introduced into BAU as per agreed criteria Ensures services are operable, recoverable and maintainable by D&T Service Operations Input in to the overall road map of solutions ensuring they fit with the business strategy and agenda and that all have a clear and appropriate action plan Be aware of the possibility of change and be able to embrace change at pace Be comfortable at making decisions with patchy information and in the absence of clear guidelines and frameworks Deputise for the Service Delivery Lead as and when required What I need to know Strong understanding and experience of ITIL Service Management framework Hold relevant ITIL Service Management qualifications Strong Stakeholder Management & Communication skills Ability to implement processes suited to the overall D&T Operation Ability to work on own un-supervised as well as part of a team. A broad knowledge and understanding of D&T concepts with proven experience of successfully managing and maintaining D&T services. Works collaboratively with a range of people to support the wider business agenda Coaches others to make customer-oriented decisions and shares great stories of exceptional customer service Shows visibility to customers as the face of D&T to listen to their concerns and share these with others Ability to think methodically and logically and communicate well, using spoken and written word. Acknowledges success and areas for development throughout the team Experienced in Agile and Waterfall methodologies Understand process management and control skills How to prioritise workload How to assess and apply an appropriate pragmatic approach to transition activities Familiar with ITIL Service Management framework Familiar with Agile and Waterfall methodologies Strong Stakeholder Management & Communication skills Ability to implement processes suited to the overall D&T Operation Ability to work on own / un-supervised as well as part of a team. A broad knowledge and understanding of D&T concepts with proven experience of successfully managing and maintaining D&T services. Ability to think methodically and logically and communicate well, using spoken and written word. Understand process management and control skills Able to prioritise workload What I need to show Excellent Customer Service manner Strong current knowledge in the subjects of the role, including support knowledge and business process Recognises the importance of the customer through talking to individual customers and assisting with decisions to be made based on customer feedback, insight and trend analysis. The ability to work collaboratively to support the long-term wider business agenda A good understanding and awareness of technology trends and the overall strategic direction of D&T to support the business in achieving its goals and objectives An adaptable approach to delivering service & value at pace Be able to manage own workload and manage multiple delivery or service demands, adhering to strict timescales and budgetary constraints, escalating as appropriate Strong understanding of the service organisation, and is able to understand and clearly articulate service impact of changes - this includes understanding run costs and impact to operational processes. Show initiative to implement new ideas whilst being able to take an objective view on what is realistically possible Strong knowledge of delivery principles, and how they relate to Service Transition, and is able to tailor and flex own approach to suit. Acknowledging the need to manage messages when presenting to stakeholders and up to Senior Manager Level. Ability to face into challenges and maintain energy despite a diverse range of pressureRecognises the importance of the customer through talking to individual customers and assisting with decisions to be made based on customer feedback, insights and trends Contribute to managing a budget of around £6m-10m Resources available to me Team members within Service Management including Service Managers and Service Delivery Lead D&T teams Senior Product/Product Owners Managed Services Partner Community of Practice (COP) External independent information sources Supplier Conferences Sainsbury's systems and toolsets What decisions I can make Approve acceptance of solutions into BAU support Approve Service Improvement Request (SIR) Apply Level of Service Transition approach for projects Service Transition sign-off for projects at point of Go No-Go Service Transition sign off for progression from ELS into BAU Approval of Changes to solution in the live environment #LI-SW1
Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
22 Jan, 2019
Full Time
Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
This role will appeal to those looking for a career in general practice, one that will provide a broad range of services to a varied client base. You'll join a team of staff that focusses on the delivery of a broad range of services. The client portfolio is broad with a large variety of clients, sectors and business sizes - business start-ups through to SME's and OMBs. As a Semi-Senior you'll assist the management team in the preparation of accounts, audits, tax computations, VAT returns and management accounts for a client portfolio of sole traders, partnerships and limited companies. We're looking for people who enjoy client interaction and who want to provide great service to their clients. You'll be suitably experienced or studying towards your AAT, ACA or ACCA qualification with experience gained from within the profession. In return you will receive a competitive remuneration package and a comprehensive training package if required. Preparing year end accounts for both incorporated and unincorporated clients. Assisting on Audits. Management accounts for several incorporated entities and assisting with bookkeeping on occasion. Preparing personal and corporation tax computations and returns. Assisting the Manager with ad hoc project work for clients Liaising with clients over their accounts and queries Mentoring trainees and help them with queries Application Process Please apply with your CV in the first instance. I will review your application and invite you to the next stage of selection if you're successful. Please do note that you will need an appropriate amount of recent, relevant experience of working for a professional accountancy firm. Experience gained from positions held in commercial or industrial businesses will unfortunately not be suitable on this occasion. Not What You Were Looking For? We don't advertise all of our opportunities so if you would like to investigate alternatives please contact me. Rekroot (UK) Ltd is a specialist accountancy practice recruitment business. We cater for: Accounts, Audit, Business Assurance and Business Development Corporate, Personal, Indirect and Employment Taxes Corporate Finance and Transactional Services Business Restructuring, Corporate Recovery and Insolvency Outsourcing and Payroll Services IT Finance Systems We look forward to working with you and being part of your success
22 Jan, 2019
Full Time
This role will appeal to those looking for a career in general practice, one that will provide a broad range of services to a varied client base. You'll join a team of staff that focusses on the delivery of a broad range of services. The client portfolio is broad with a large variety of clients, sectors and business sizes - business start-ups through to SME's and OMBs. As a Semi-Senior you'll assist the management team in the preparation of accounts, audits, tax computations, VAT returns and management accounts for a client portfolio of sole traders, partnerships and limited companies. We're looking for people who enjoy client interaction and who want to provide great service to their clients. You'll be suitably experienced or studying towards your AAT, ACA or ACCA qualification with experience gained from within the profession. In return you will receive a competitive remuneration package and a comprehensive training package if required. Preparing year end accounts for both incorporated and unincorporated clients. Assisting on Audits. Management accounts for several incorporated entities and assisting with bookkeeping on occasion. Preparing personal and corporation tax computations and returns. Assisting the Manager with ad hoc project work for clients Liaising with clients over their accounts and queries Mentoring trainees and help them with queries Application Process Please apply with your CV in the first instance. I will review your application and invite you to the next stage of selection if you're successful. Please do note that you will need an appropriate amount of recent, relevant experience of working for a professional accountancy firm. Experience gained from positions held in commercial or industrial businesses will unfortunately not be suitable on this occasion. Not What You Were Looking For? We don't advertise all of our opportunities so if you would like to investigate alternatives please contact me. Rekroot (UK) Ltd is a specialist accountancy practice recruitment business. We cater for: Accounts, Audit, Business Assurance and Business Development Corporate, Personal, Indirect and Employment Taxes Corporate Finance and Transactional Services Business Restructuring, Corporate Recovery and Insolvency Outsourcing and Payroll Services IT Finance Systems We look forward to working with you and being part of your success
Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
22 Jan, 2019
Full Time
Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
Audit Manager This role is based with a large firm and is ideal if you are already a Manager looking to specialise in an Audit Role or are in a position to look for your next step into a Managerial position. You will support the firm's partners by managing a substantial portfolio of corporate clients built from a wide range of business and service sectors. Your role will be to ensure that client service delivery expectations are met and that all work is carried out in compliance with legislation and statutory deadlines. Further Information You will oversee your own portfolio of clients with responsibility for managing and delivering audit engagements from planning through to completion Agreeing audit timetables, briefing the audit team, monitoring budgets and supervising the audit process Overseeing in-charge and audit assistants' work ensuring compliance with client and statutory requirements Managing and coaching staff to assist them in the delivery of timely and effective service delivery Assisting the Partners in monitoring the effectiveness of the audit services delivered, providing feedback on quality of service accordingly Application Process Please apply with your CV in the first instance. I will review your application and invite you to the next stage of selection if you're successful. Please note that you will need the appropriate experience outlined in the advert derived from working for a professional accountancy firm. Experience gained from positions held in commercial or industrial businesses is unfortunately not suitable on this occasion.
22 Jan, 2019
Full Time
Audit Manager This role is based with a large firm and is ideal if you are already a Manager looking to specialise in an Audit Role or are in a position to look for your next step into a Managerial position. You will support the firm's partners by managing a substantial portfolio of corporate clients built from a wide range of business and service sectors. Your role will be to ensure that client service delivery expectations are met and that all work is carried out in compliance with legislation and statutory deadlines. Further Information You will oversee your own portfolio of clients with responsibility for managing and delivering audit engagements from planning through to completion Agreeing audit timetables, briefing the audit team, monitoring budgets and supervising the audit process Overseeing in-charge and audit assistants' work ensuring compliance with client and statutory requirements Managing and coaching staff to assist them in the delivery of timely and effective service delivery Assisting the Partners in monitoring the effectiveness of the audit services delivered, providing feedback on quality of service accordingly Application Process Please apply with your CV in the first instance. I will review your application and invite you to the next stage of selection if you're successful. Please note that you will need the appropriate experience outlined in the advert derived from working for a professional accountancy firm. Experience gained from positions held in commercial or industrial businesses is unfortunately not suitable on this occasion.
Job Title: Communications Officer (Support Community Manager) Contract Type: Full-Time, Fixed-Term (Maternity Cover) Salary: £22,400 - £30,300 Location: Coventry What it's about An opportunity has arisen to join the Assessor Management Communications Team as Communications Officer (Support Community Manager) to maintain and develop the OCR Assessment Specialist Community, which is hosted on the Yammer social networking platform. Reporting to the Assessment Specialist Communications Manager, you will be responsible for the day-to-day management of the Assessment Specialist Community. As Communications Officer (Support Community Manager) you'll monitor Community conversations and produce and post multi-media content to the Community and to the OCR Connections webpage, as well contribute to the general communications outputs of the Communications Team. You'll possess strong communication and IT skills, enabling you to ensure key messages are promoted effectively to Community members. You'll have excellent proofreading and copywriting skills and an interest in producing video, audio and animation content that engages and informs. Along with the ability to work independently, you will also have excellent interpersonal skills, helping you to liaise and build strong relationships with OCR colleagues and other stakeholders at all levels. A positive self-starter with a flexible attitude, you will have a confident, professional approach to your work. For internal applicants this is an excellent secondment opportunity, providing you with the chance to expand your skill set and broaden your understanding of our relationship with our assessment specialists. What you'll be doing Support the management of the online community and engagement with assessors In liaison with the Assessment Specialist Communications Manager, produce and edit content for posts and moderate discussions and contributions in the community. Support the development of new and innovative ways of informing, engaging and consulting assessors to improve their experience of engaging with OCR, and to improve OCR's insight about and input from assessors. Support the communications outputs of the Communications Team. What we're looking for Qualifications Relevant professional qualifications e.g. degree or equivalent experience Skills Able to communicate and develop relationships with a range of different people to develop productive relationships with key stakeholders. Excellent planning and organisational skills that secure successful outcomes. Clear commitment to achieving high standards of customer service. Excellent written, communication, editing and influencing skills. Experience Excellent experience of communicating, influencing, negotiating and building partnerships. Active involvement in social media activity and experience of championing social media and its application. Proficient in Microsoft packages. Knowledge of the assessment process and of assessment models. Behaviours Ability to react flexibly under pressure and to work to tight deadlines. Ability to embrace change. Resourceful and a creative thinker. Ability to promote and deliver outstanding customer service. Who we are OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits. Benefits In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: Generous contributory pension 28 days annual leave, plus bank holidays Annual performance related bonus and increases (discretionary) Enhanced maternity/paternity pay and childcare voucher scheme Employee discount and cash back scheme at 2,500 retailers Cycle scheme Season Ticket Loan Subsidised staff restaurants Support for professional qualifications Discounted access to the University of Cambridge Sport Centre, along with various other local gyms. Work/life balance is important to us here at Cambridge Assessment, and we offer all our colleagues a range of flexible working options, which suit both the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you. We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you. The closing date for receipt of applications is 28/01/2019 and interviews will be held on Wed 6 February . If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application. CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER Job Segment: Communications, Copy Editor, Proofreading, Bank, Banking, Marketing, Creative, Finance
22 Jan, 2019
Full Time
Job Title: Communications Officer (Support Community Manager) Contract Type: Full-Time, Fixed-Term (Maternity Cover) Salary: £22,400 - £30,300 Location: Coventry What it's about An opportunity has arisen to join the Assessor Management Communications Team as Communications Officer (Support Community Manager) to maintain and develop the OCR Assessment Specialist Community, which is hosted on the Yammer social networking platform. Reporting to the Assessment Specialist Communications Manager, you will be responsible for the day-to-day management of the Assessment Specialist Community. As Communications Officer (Support Community Manager) you'll monitor Community conversations and produce and post multi-media content to the Community and to the OCR Connections webpage, as well contribute to the general communications outputs of the Communications Team. You'll possess strong communication and IT skills, enabling you to ensure key messages are promoted effectively to Community members. You'll have excellent proofreading and copywriting skills and an interest in producing video, audio and animation content that engages and informs. Along with the ability to work independently, you will also have excellent interpersonal skills, helping you to liaise and build strong relationships with OCR colleagues and other stakeholders at all levels. A positive self-starter with a flexible attitude, you will have a confident, professional approach to your work. For internal applicants this is an excellent secondment opportunity, providing you with the chance to expand your skill set and broaden your understanding of our relationship with our assessment specialists. What you'll be doing Support the management of the online community and engagement with assessors In liaison with the Assessment Specialist Communications Manager, produce and edit content for posts and moderate discussions and contributions in the community. Support the development of new and innovative ways of informing, engaging and consulting assessors to improve their experience of engaging with OCR, and to improve OCR's insight about and input from assessors. Support the communications outputs of the Communications Team. What we're looking for Qualifications Relevant professional qualifications e.g. degree or equivalent experience Skills Able to communicate and develop relationships with a range of different people to develop productive relationships with key stakeholders. Excellent planning and organisational skills that secure successful outcomes. Clear commitment to achieving high standards of customer service. Excellent written, communication, editing and influencing skills. Experience Excellent experience of communicating, influencing, negotiating and building partnerships. Active involvement in social media activity and experience of championing social media and its application. Proficient in Microsoft packages. Knowledge of the assessment process and of assessment models. Behaviours Ability to react flexibly under pressure and to work to tight deadlines. Ability to embrace change. Resourceful and a creative thinker. Ability to promote and deliver outstanding customer service. Who we are OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits. Benefits In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: Generous contributory pension 28 days annual leave, plus bank holidays Annual performance related bonus and increases (discretionary) Enhanced maternity/paternity pay and childcare voucher scheme Employee discount and cash back scheme at 2,500 retailers Cycle scheme Season Ticket Loan Subsidised staff restaurants Support for professional qualifications Discounted access to the University of Cambridge Sport Centre, along with various other local gyms. Work/life balance is important to us here at Cambridge Assessment, and we offer all our colleagues a range of flexible working options, which suit both the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you. We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you. The closing date for receipt of applications is 28/01/2019 and interviews will be held on Wed 6 February . If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application. CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER Job Segment: Communications, Copy Editor, Proofreading, Bank, Banking, Marketing, Creative, Finance
This is a senior leadership role within D&T responsible for Deskside Services and Tech Bars used by colleagues together with the Management of third party services associated with Collaboration and Deskside Services. What I need to do Is a recognised Technology expert Has experience in leading a technical team including services supplied and maintained by third parties Manages a budget of approximately £7-10m Responsible for a number of in-house technical teams including Tech Bar and Deskside Support. Is accountable for supporting high quality, practical, flexible D&T services that are aligned to the Solution Architecture and that meet the overall business requirements Owns the relationships with a number of significant third party suppliers, including managed service providers Works closely with the Infrastructure Services Manager, Senior Product Owners and the Solutions Architecture teams to ensure the smooth implementation of the solution as well as the correctly defined support models Is expected to contribute to the improvement of the D&T capability within Sainsbury's and should challenge existing ways of working to drive us forward. For example, demonstrating the delivery of projects with less defects, quicker and cheaper Leads teams of Technical Experts in supporting our wider business goals and achieving their potential Sets future objectives and defines strategic ways of working for the managed teams and contributes towards the wider objectives of the Service Operations Teams and the Digital and Technology division Accountable for the delivery of Deskside Services to Sainsbury's, using a combination of internal and external resources Ensures the roles and responsibilities of the managed teams are fulfilled either by themselves or a member of their team, or a third party provider Responsible for input to and ownership of reusable assets (standards and patterns) that generalise operational and infrastructure design approaches. Ensures that the patterns are 'fit for purpose' to be used by delivery projects and that projects apply them appropriately, resulting in a set of supportable, operable systems Manages the pipeline of work and ensures the appropriate resourcing is in place to deliver against the plan Is accountable for the year on year performance improvement of the productivity of internal teams, and third parties via the relevant improvement clauses of their managed services contracts, showing improvements in areas such as code output, reduced rework and test failures of code against a clear set of demonstrable metrics Acts as the escalation route for teams and Team Leads to help resolve issues Develops and maintains relationships with Strategic Suppliers to ensure the mutual exchange of operational knowledge Has management responsibility for a large team, ensuring : Coaching and mentoring direct and indirect reports. Training and developing capability within the team Ensuring adherence to while applying judgement to formal policies and procedures. Performance Management. Communication and engagement with team and any stakeholders with which they interact. How I will succeed Display of embodiment of Sainsbury's Leadership Behaviours and Sainsbury's Company Values when performing the role Become a recognised authority on Service Operations by both the senior leadership in the business and D&T Demonstrable participation with project governance structures to review & sign off projects Demonstrable participation with Project Teams to Identify & mitigate Risks & Issues, escalating as appropriate Working closely with Third Party product vendors. Understand the impact of any vendor changes to the team's standards and processes and ensures suitable pre-emptive action is taken to accommodate these changes without disruption to Sainsbury's business activities, managing risk Provide technical support and advice throughout the systems lifecycle Ensures the Deskside Teams have a good understanding of their projects from an D&T change perspective - this may mean involving colleagues or other additional resource Ensure the completion of project delivery documentation and other artefacts in line with the delivery approach taken for each project and before services are accepted into live operation Lead and direct a team of Technical Experts to deliver solutions on time, to budget that meet the desired business outcomes Manage and develop a team of Technical Experts to meet their full potential within Sainsbury's Maintain the team at agreed utilisation rates and maintain spend within budget What I need to know A degree level, or equivalent industry or technical qualification in IT or similar discipline Maintain an up-to-date understanding of the main technology base, and a general understanding of the other technology bases which together form the overall technical portfolio Keeps abreast with developments in the IT industry and retail market space to ensure that the architectures are kept in line with industry standard and only deviate for commercial benefit Extensive experience and a proven track record as a leader within a large Service Operations function Recognised Professional Certification in either a technical or leadership area relevant to the role Significant experience of solutions that operate on the core technologies in use within Sainsbury's Proven ability to deliver service using flexible, reliable, supportable, cost effective (packaged and bespoke) IT solutions Demonstrable experience in IT Industry standards and services Demonstrable experience in the delivery of IT Systems through the systems lifecycle showing clear understanding of technical design concepts and the interdependencies across the systems Demonstrable knowledge of the IT and retail marketplace & trends Proficient in methods and techniques for structured reviews, including reviews of non-functional requirements, technical documents, test plans, business cases and other key deliverables. Demonstrable aptitude for logical thinking which is effectively harnessed through learning IT techniques and tools What I need to show Excellent feedback from customers Ability to quickly gain the confidence of the business and colleagues through good communication and influencing skills, simplifying complex technical messages Removes barriers to both enable others to develop new ideas that will address areas requiring development and also enables these opportunities to be appropriately heard Coaches others to translate complex/technical issues clearly to meet the needs of the audience Energises and leads the team through enabling them to see how their work impacts the business results and ensuring they remain informed on relevant business information Focuses on the future instead of dwelling on the past and ensures resources (money, time and people) are utilised as effectively as possible. Coaches others to constructively as a critical friend to improve performance, address coming second best and to make decisions based on the requirements of the future Recognises the importance of the customer through creating opportunities to talk to customers on a wide scale (highlighting the IT Division's successes) and supporting/enabling decisions to be made based on customer feedback, insights and trends Resources available to me Third party resources - such as SI partners Deskside Engineers and Tech Bar Colleagues Solutions Architects Enterprise Architects for subject matter expertise Principal or Senior Architects for design issue escalation Senior Product Owners and Product Owners External independent information sources Supplier Conferences and Trade Shows Quality and Compliance Lead Sainsbury's standard toolsets and knowledgebase Sainsbury's systems and toolsets What decisions I can make Team recruitment and performance management. Input to Team budgeting and spend. Team processes, operational models and future objectives Methods of delivery of service to Sainsbury's Operational sign-off of design outputs on projects #LI-JV1
22 Jan, 2019
Full Time
This is a senior leadership role within D&T responsible for Deskside Services and Tech Bars used by colleagues together with the Management of third party services associated with Collaboration and Deskside Services. What I need to do Is a recognised Technology expert Has experience in leading a technical team including services supplied and maintained by third parties Manages a budget of approximately £7-10m Responsible for a number of in-house technical teams including Tech Bar and Deskside Support. Is accountable for supporting high quality, practical, flexible D&T services that are aligned to the Solution Architecture and that meet the overall business requirements Owns the relationships with a number of significant third party suppliers, including managed service providers Works closely with the Infrastructure Services Manager, Senior Product Owners and the Solutions Architecture teams to ensure the smooth implementation of the solution as well as the correctly defined support models Is expected to contribute to the improvement of the D&T capability within Sainsbury's and should challenge existing ways of working to drive us forward. For example, demonstrating the delivery of projects with less defects, quicker and cheaper Leads teams of Technical Experts in supporting our wider business goals and achieving their potential Sets future objectives and defines strategic ways of working for the managed teams and contributes towards the wider objectives of the Service Operations Teams and the Digital and Technology division Accountable for the delivery of Deskside Services to Sainsbury's, using a combination of internal and external resources Ensures the roles and responsibilities of the managed teams are fulfilled either by themselves or a member of their team, or a third party provider Responsible for input to and ownership of reusable assets (standards and patterns) that generalise operational and infrastructure design approaches. Ensures that the patterns are 'fit for purpose' to be used by delivery projects and that projects apply them appropriately, resulting in a set of supportable, operable systems Manages the pipeline of work and ensures the appropriate resourcing is in place to deliver against the plan Is accountable for the year on year performance improvement of the productivity of internal teams, and third parties via the relevant improvement clauses of their managed services contracts, showing improvements in areas such as code output, reduced rework and test failures of code against a clear set of demonstrable metrics Acts as the escalation route for teams and Team Leads to help resolve issues Develops and maintains relationships with Strategic Suppliers to ensure the mutual exchange of operational knowledge Has management responsibility for a large team, ensuring : Coaching and mentoring direct and indirect reports. Training and developing capability within the team Ensuring adherence to while applying judgement to formal policies and procedures. Performance Management. Communication and engagement with team and any stakeholders with which they interact. How I will succeed Display of embodiment of Sainsbury's Leadership Behaviours and Sainsbury's Company Values when performing the role Become a recognised authority on Service Operations by both the senior leadership in the business and D&T Demonstrable participation with project governance structures to review & sign off projects Demonstrable participation with Project Teams to Identify & mitigate Risks & Issues, escalating as appropriate Working closely with Third Party product vendors. Understand the impact of any vendor changes to the team's standards and processes and ensures suitable pre-emptive action is taken to accommodate these changes without disruption to Sainsbury's business activities, managing risk Provide technical support and advice throughout the systems lifecycle Ensures the Deskside Teams have a good understanding of their projects from an D&T change perspective - this may mean involving colleagues or other additional resource Ensure the completion of project delivery documentation and other artefacts in line with the delivery approach taken for each project and before services are accepted into live operation Lead and direct a team of Technical Experts to deliver solutions on time, to budget that meet the desired business outcomes Manage and develop a team of Technical Experts to meet their full potential within Sainsbury's Maintain the team at agreed utilisation rates and maintain spend within budget What I need to know A degree level, or equivalent industry or technical qualification in IT or similar discipline Maintain an up-to-date understanding of the main technology base, and a general understanding of the other technology bases which together form the overall technical portfolio Keeps abreast with developments in the IT industry and retail market space to ensure that the architectures are kept in line with industry standard and only deviate for commercial benefit Extensive experience and a proven track record as a leader within a large Service Operations function Recognised Professional Certification in either a technical or leadership area relevant to the role Significant experience of solutions that operate on the core technologies in use within Sainsbury's Proven ability to deliver service using flexible, reliable, supportable, cost effective (packaged and bespoke) IT solutions Demonstrable experience in IT Industry standards and services Demonstrable experience in the delivery of IT Systems through the systems lifecycle showing clear understanding of technical design concepts and the interdependencies across the systems Demonstrable knowledge of the IT and retail marketplace & trends Proficient in methods and techniques for structured reviews, including reviews of non-functional requirements, technical documents, test plans, business cases and other key deliverables. Demonstrable aptitude for logical thinking which is effectively harnessed through learning IT techniques and tools What I need to show Excellent feedback from customers Ability to quickly gain the confidence of the business and colleagues through good communication and influencing skills, simplifying complex technical messages Removes barriers to both enable others to develop new ideas that will address areas requiring development and also enables these opportunities to be appropriately heard Coaches others to translate complex/technical issues clearly to meet the needs of the audience Energises and leads the team through enabling them to see how their work impacts the business results and ensuring they remain informed on relevant business information Focuses on the future instead of dwelling on the past and ensures resources (money, time and people) are utilised as effectively as possible. Coaches others to constructively as a critical friend to improve performance, address coming second best and to make decisions based on the requirements of the future Recognises the importance of the customer through creating opportunities to talk to customers on a wide scale (highlighting the IT Division's successes) and supporting/enabling decisions to be made based on customer feedback, insights and trends Resources available to me Third party resources - such as SI partners Deskside Engineers and Tech Bar Colleagues Solutions Architects Enterprise Architects for subject matter expertise Principal or Senior Architects for design issue escalation Senior Product Owners and Product Owners External independent information sources Supplier Conferences and Trade Shows Quality and Compliance Lead Sainsbury's standard toolsets and knowledgebase Sainsbury's systems and toolsets What decisions I can make Team recruitment and performance management. Input to Team budgeting and spend. Team processes, operational models and future objectives Methods of delivery of service to Sainsbury's Operational sign-off of design outputs on projects #LI-JV1
You will have ownership and responsibility for a digital product or products that help our colleagues to delight customers, across Logistics. Bridging the technical and business worlds, you will work with colleagues across our businesses to deliver against your products' roadmap. You'll be someone who loves to make things happen and gets excited about identifying and delivering simple solutions to complex problems, at pace. As a product owner at Sainsbury's, you will be a key part of shaping the future of our organisation and the retail sector. What I need to do Launch new products and enhance existing products Deliver against and support the vision, strategy and roadmap for your product Delivery of the projects & sprints on your product's roadmap Work alongside architects, project managers and engineers to design solutions that meet the needs of our Logistics partners and our colleagues love Deliver against agreed benefits (functional and financial) for investments in your products Deeply understand the needs of our Logistics partners and gather requirements Provide digital product knowledge and insight for colleagues across our business Support the execution of our Digital & Technology strategy How I will succeed Successful product creation, development, delivery and ongoing operation Exceptional customer and colleague engagement and satisfaction Successful delivery of projects to agreed metrics (e.g. - time, cost and quality) Recognition as the go-to expert for your product, delivering insight and knowledge that helps us delight our colleagues and customers What I need to know BA/BSc degree or equivalent practical experience A good understanding of one or more of the major technology solutions used across the Logistics industry such as Warehouse Management Systems (e.g. Red Prairie/JDA, Manhattan), Transport Management Systems, Yard Management and Reporting Experience in the definition and delivery of technology solutions within the Logistics environment An ability to engage with colleagues and customers confidently and communicate clearly & concisely Knowledge and experience of the retail and technology industries preferable Good Microsoft Office skills preferable (incl. Excel modelling and analysis) What I need to show Good awareness of Logistics technology solutions available in the market and what these could offer Sainsbury's Detailed knowledge of one or more of the major technology solutions used across the Logistics industry such as Warehouse Management Systems (e.g. Red Prairie/JDA, Manhattan), Transport Management Systems, Yard Management and Reporting Great communications skills with stakeholders at all levels Analytical and methodical approach to problem solving Commercial awareness Great organisational and prioritisation skills Entrepreneurial drive A passion for retail and for digital & technology The ability to manage upwards, communicating clearly and influencing a broad cross section of stakeholders Dissatisfaction with the status quo and a curious mind which is always agitating for change Resources available to me You will have access to all the resources required to deliver projects as required (Waterfall or Agile) including: Project Managers, Technical Designers, Solution Architects, Vendor Supplier resource, Agile Scrum delivery teams and other D&T colleagues, together with access to broader resources across JS, and external sources What decisions I can make Day-to-day project activity decisions for capital projects within you portfolio (typically up to c£1m, up to 1 yr projects) Selection of project delivery methodology (Agile/Waterfall) *LI-SS
22 Jan, 2019
Full Time
You will have ownership and responsibility for a digital product or products that help our colleagues to delight customers, across Logistics. Bridging the technical and business worlds, you will work with colleagues across our businesses to deliver against your products' roadmap. You'll be someone who loves to make things happen and gets excited about identifying and delivering simple solutions to complex problems, at pace. As a product owner at Sainsbury's, you will be a key part of shaping the future of our organisation and the retail sector. What I need to do Launch new products and enhance existing products Deliver against and support the vision, strategy and roadmap for your product Delivery of the projects & sprints on your product's roadmap Work alongside architects, project managers and engineers to design solutions that meet the needs of our Logistics partners and our colleagues love Deliver against agreed benefits (functional and financial) for investments in your products Deeply understand the needs of our Logistics partners and gather requirements Provide digital product knowledge and insight for colleagues across our business Support the execution of our Digital & Technology strategy How I will succeed Successful product creation, development, delivery and ongoing operation Exceptional customer and colleague engagement and satisfaction Successful delivery of projects to agreed metrics (e.g. - time, cost and quality) Recognition as the go-to expert for your product, delivering insight and knowledge that helps us delight our colleagues and customers What I need to know BA/BSc degree or equivalent practical experience A good understanding of one or more of the major technology solutions used across the Logistics industry such as Warehouse Management Systems (e.g. Red Prairie/JDA, Manhattan), Transport Management Systems, Yard Management and Reporting Experience in the definition and delivery of technology solutions within the Logistics environment An ability to engage with colleagues and customers confidently and communicate clearly & concisely Knowledge and experience of the retail and technology industries preferable Good Microsoft Office skills preferable (incl. Excel modelling and analysis) What I need to show Good awareness of Logistics technology solutions available in the market and what these could offer Sainsbury's Detailed knowledge of one or more of the major technology solutions used across the Logistics industry such as Warehouse Management Systems (e.g. Red Prairie/JDA, Manhattan), Transport Management Systems, Yard Management and Reporting Great communications skills with stakeholders at all levels Analytical and methodical approach to problem solving Commercial awareness Great organisational and prioritisation skills Entrepreneurial drive A passion for retail and for digital & technology The ability to manage upwards, communicating clearly and influencing a broad cross section of stakeholders Dissatisfaction with the status quo and a curious mind which is always agitating for change Resources available to me You will have access to all the resources required to deliver projects as required (Waterfall or Agile) including: Project Managers, Technical Designers, Solution Architects, Vendor Supplier resource, Agile Scrum delivery teams and other D&T colleagues, together with access to broader resources across JS, and external sources What decisions I can make Day-to-day project activity decisions for capital projects within you portfolio (typically up to c£1m, up to 1 yr projects) Selection of project delivery methodology (Agile/Waterfall) *LI-SS
As the number one distance learning provider in the UK this company has several Graduate Sales roles available We want to meet bright and enthusiastic people who want to achieve The Role: Based from their central office you will be responsible for liaising with students and universities to advise and promote the companies wide range of distance learning courses in the UK and overseas. As a sales executive you will respond to incoming applications and seek potential opportunities to promote the products. You will support the field sales team by liaising with managers and course leaders of universities. The Company: The world's largest independent provider of distance learning is expanding its UK base by seeking a high calibre graduate to join their sales team. This company is looking for calm, considered and consultative people to advise and gain trust. Responsibilities will include: Prospecting for new clients Advising on bespoke packages Responding to incoming applications Liaising with course leaders of universities and students For this Graduate Sales Executive position, we are looking for individuals who meet the following criteria: Degree educated Keen on education sector Communicative nature Professional Ability to build rapport The Package for this Graduate sales role: Up to £25,000 basic salary OTE £35,000 Other company benefits
22 Jan, 2019
As the number one distance learning provider in the UK this company has several Graduate Sales roles available We want to meet bright and enthusiastic people who want to achieve The Role: Based from their central office you will be responsible for liaising with students and universities to advise and promote the companies wide range of distance learning courses in the UK and overseas. As a sales executive you will respond to incoming applications and seek potential opportunities to promote the products. You will support the field sales team by liaising with managers and course leaders of universities. The Company: The world's largest independent provider of distance learning is expanding its UK base by seeking a high calibre graduate to join their sales team. This company is looking for calm, considered and consultative people to advise and gain trust. Responsibilities will include: Prospecting for new clients Advising on bespoke packages Responding to incoming applications Liaising with course leaders of universities and students For this Graduate Sales Executive position, we are looking for individuals who meet the following criteria: Degree educated Keen on education sector Communicative nature Professional Ability to build rapport The Package for this Graduate sales role: Up to £25,000 basic salary OTE £35,000 Other company benefits
The Supplier Relationship Manager is responsible for managing supplier performance and contracts across a group of outsourcing suppliers and agreements. Provides supplier and contract oversight and identifies opportunities to drive greater value and minimise risks. This role acts as a key contact and subject matter expert for supplier and contract information and activities. This includes assisting Procurement with negotiating contract modifications, incentives and remedies, while working with key stakeholders to ensure that their requirements are met. What you need to do Works closely with Senior Supplier Relationship manages to develop the supplier management framework and its implementation across the division Develop strong relationships with D&T managers, business owners and procurement Provides procurement with supplier performance and relationship information as well as contract and financial data to support renewals and negotiations Works in partnership with procurement to manage complex supplier relationships Subject matter expert on contract content and provides guidance to colleagues on the mechanics and principles in our outsourcing and service agreements Design, develop and implement a supplier management framework across the division. You will have autonomy to shape the way we manage and engage with our suppliers Be the escalation point across the division for supplier performance issues and run supplier continuous improvement initiatives Provides insight, impact assess and is the authority on contract changes Develop and maintain a deep understanding of cost drivers, costs and trends. Establishes and maintains supplier cost control regime Runs monthly governance boards across segmented suppliers, developing the high quality metrics Develops our supplier performance management approach and creates and maintains performance metrics, dashboards and communicates supplier performance to stakeholders Works closely across teams to understand systemic, underlying problems with supplier performance and accountable for driving improvement across the division Become the primary point of contact internally for specified suppliers Manage billing and invoice reviews ensuring strict adherence to cost management disciplines and ensuring charges are appropriate and in line with contract scope What you need to know Strong stakeholder engagement with strong influencing skills Track record of strong analytical, problem solving, financial and numeracy skills with the ability to think laterally Extensive experience in managing technical components of long term outsourcing agreements Substantial knowledge of IT cost drivers and cost control Demonstrable experience of using and designing KPIs, SLAs and other performance metrics to drive improvements Deep understanding of supplier management frameworks, techniques and its implementation Proven track record of working across all areas of a Digital and Technology function Ability to understand contract risks and to work with other parts of the organisation in crafting tactics and strategies for risk mitigation Extensive experience of working in a complex multi supplier environment An ability to determine contractual and financial exposure and negotiate contracts Knowledge of contracting trends, licensing models, and traditional and emerging contract and supplier performance models Substantial knowledge of the full contract lifecycle Experience in managing large complex contracts in one or more IT categories, including hardware, software, service and communications. Analytical or technical degree, evidence of continuous learning ITIL experience desired What you need to show Interpersonal relationship strengths for managing disputes and driving change in supplier behaviours Ability to manage across organisational boundaries, with the goal of understanding political drivers and influencers Is an expert at influencing and persuading others to take a specific course of action when there is no direct line of command or control Communicate with clarity to internal and external stakeholders and with suppliers Strong ability to communicate with IT users, legal and procurement colleagues, and business leaders to understand complex needs with contractual requirements to achieve business outcomes Ability to build influential relationships across organisational and supplier boundaries Needs little direction and is proficient at working under their own initiative and taking responsibility for making decisions Quick to re-evaluate views based on new-information to course correct. Works through issues as they evolve with pace. Is comfortable making decisions based on incomplete data and information in the absence of clear frameworks and guidance to operate from. Quickly works through large volumes of data Thinks beyond task and objective Embraces change at pace Questions the value in what you do and ensure you add value to the business and not just your own department Draw on your own resilience and confidence when dealing with new or difficult challenges What decisions I can make Driving supplier performance and direction Management and contribution to our D&T operating cost Management and approval of contract changes, understanding the financial implications and ensuring this is minimised Resources available to me Corporate development offer Close working relationship across D&T teams and procurement Outsource providers External SME support #LI-MB1
22 Jan, 2019
Full Time
The Supplier Relationship Manager is responsible for managing supplier performance and contracts across a group of outsourcing suppliers and agreements. Provides supplier and contract oversight and identifies opportunities to drive greater value and minimise risks. This role acts as a key contact and subject matter expert for supplier and contract information and activities. This includes assisting Procurement with negotiating contract modifications, incentives and remedies, while working with key stakeholders to ensure that their requirements are met. What you need to do Works closely with Senior Supplier Relationship manages to develop the supplier management framework and its implementation across the division Develop strong relationships with D&T managers, business owners and procurement Provides procurement with supplier performance and relationship information as well as contract and financial data to support renewals and negotiations Works in partnership with procurement to manage complex supplier relationships Subject matter expert on contract content and provides guidance to colleagues on the mechanics and principles in our outsourcing and service agreements Design, develop and implement a supplier management framework across the division. You will have autonomy to shape the way we manage and engage with our suppliers Be the escalation point across the division for supplier performance issues and run supplier continuous improvement initiatives Provides insight, impact assess and is the authority on contract changes Develop and maintain a deep understanding of cost drivers, costs and trends. Establishes and maintains supplier cost control regime Runs monthly governance boards across segmented suppliers, developing the high quality metrics Develops our supplier performance management approach and creates and maintains performance metrics, dashboards and communicates supplier performance to stakeholders Works closely across teams to understand systemic, underlying problems with supplier performance and accountable for driving improvement across the division Become the primary point of contact internally for specified suppliers Manage billing and invoice reviews ensuring strict adherence to cost management disciplines and ensuring charges are appropriate and in line with contract scope What you need to know Strong stakeholder engagement with strong influencing skills Track record of strong analytical, problem solving, financial and numeracy skills with the ability to think laterally Extensive experience in managing technical components of long term outsourcing agreements Substantial knowledge of IT cost drivers and cost control Demonstrable experience of using and designing KPIs, SLAs and other performance metrics to drive improvements Deep understanding of supplier management frameworks, techniques and its implementation Proven track record of working across all areas of a Digital and Technology function Ability to understand contract risks and to work with other parts of the organisation in crafting tactics and strategies for risk mitigation Extensive experience of working in a complex multi supplier environment An ability to determine contractual and financial exposure and negotiate contracts Knowledge of contracting trends, licensing models, and traditional and emerging contract and supplier performance models Substantial knowledge of the full contract lifecycle Experience in managing large complex contracts in one or more IT categories, including hardware, software, service and communications. Analytical or technical degree, evidence of continuous learning ITIL experience desired What you need to show Interpersonal relationship strengths for managing disputes and driving change in supplier behaviours Ability to manage across organisational boundaries, with the goal of understanding political drivers and influencers Is an expert at influencing and persuading others to take a specific course of action when there is no direct line of command or control Communicate with clarity to internal and external stakeholders and with suppliers Strong ability to communicate with IT users, legal and procurement colleagues, and business leaders to understand complex needs with contractual requirements to achieve business outcomes Ability to build influential relationships across organisational and supplier boundaries Needs little direction and is proficient at working under their own initiative and taking responsibility for making decisions Quick to re-evaluate views based on new-information to course correct. Works through issues as they evolve with pace. Is comfortable making decisions based on incomplete data and information in the absence of clear frameworks and guidance to operate from. Quickly works through large volumes of data Thinks beyond task and objective Embraces change at pace Questions the value in what you do and ensure you add value to the business and not just your own department Draw on your own resilience and confidence when dealing with new or difficult challenges What decisions I can make Driving supplier performance and direction Management and contribution to our D&T operating cost Management and approval of contract changes, understanding the financial implications and ensuring this is minimised Resources available to me Corporate development offer Close working relationship across D&T teams and procurement Outsource providers External SME support #LI-MB1
Role Profile: Customs & Excise Controller Division / Dept: Group Finance - Tax Location: SSC Ansty Reporting to: Customs & Excise Manager (C6) Completion of assorted HMRC Customs & Excise declarations and assisting the business to ensure it is legally compliant with HMRC Customs and Excise regulations. What I need to do: Complete relevant Customs and Excise HMRC returns Compliance Checks of HMRC Deferment Statements and Customs Import Entries Completion of HMRC reporting of EU movements Provide Customs and Excise Training to internal colleagues Undertake compliance checks on all HMRC required Customs and Excise declarations Perform EMCS Excise daily data entry requirements (part of the Excise duty declaration requirements) Assist the business with all HTS Code Classification (Customs Duty classification) Complete all relevant documentation for the Purchase of samples and export and return of goods Support the Customs & Excise Manager as and when required How I will succeed Completion of all HMRC requirements accurately and on time Meeting KPI targets as set by the business Positive feedback from internal and external stakeholders Ensure all Customs and Excise processes and procedures are compliant and up to date Continued improvement of HMRC compliance record What I need to know Be knowledgeable and experienced in all aspects of Customs and Excises regulations, processes and procedures. A complete understanding of all HMRC Customs and Excise Indirect Tax returns Awareness of Customs and Excise role within the wider Tax implications IT Skills including Microsoft Office Excel Industry experience with technical experience in both Customs and Excise Duty What I need to show Self motivated and proactive Diligent with an attention to details Ability to work autonomously and within a team Good Communicator Resources available to me Team Leader support HMRC Guidance Access to in-house and HMRC systems. What decisions I can make Routine decision related to company compliance with HMRC Regulations regarding Customs and Excise activities. All key/material decisions will be led/made in conjunction with the Customs and Excise Manager (C6). Grade C3
22 Jan, 2019
Full Time
Role Profile: Customs & Excise Controller Division / Dept: Group Finance - Tax Location: SSC Ansty Reporting to: Customs & Excise Manager (C6) Completion of assorted HMRC Customs & Excise declarations and assisting the business to ensure it is legally compliant with HMRC Customs and Excise regulations. What I need to do: Complete relevant Customs and Excise HMRC returns Compliance Checks of HMRC Deferment Statements and Customs Import Entries Completion of HMRC reporting of EU movements Provide Customs and Excise Training to internal colleagues Undertake compliance checks on all HMRC required Customs and Excise declarations Perform EMCS Excise daily data entry requirements (part of the Excise duty declaration requirements) Assist the business with all HTS Code Classification (Customs Duty classification) Complete all relevant documentation for the Purchase of samples and export and return of goods Support the Customs & Excise Manager as and when required How I will succeed Completion of all HMRC requirements accurately and on time Meeting KPI targets as set by the business Positive feedback from internal and external stakeholders Ensure all Customs and Excise processes and procedures are compliant and up to date Continued improvement of HMRC compliance record What I need to know Be knowledgeable and experienced in all aspects of Customs and Excises regulations, processes and procedures. A complete understanding of all HMRC Customs and Excise Indirect Tax returns Awareness of Customs and Excise role within the wider Tax implications IT Skills including Microsoft Office Excel Industry experience with technical experience in both Customs and Excise Duty What I need to show Self motivated and proactive Diligent with an attention to details Ability to work autonomously and within a team Good Communicator Resources available to me Team Leader support HMRC Guidance Access to in-house and HMRC systems. What decisions I can make Routine decision related to company compliance with HMRC Regulations regarding Customs and Excise activities. All key/material decisions will be led/made in conjunction with the Customs and Excise Manager (C6). Grade C3
In this role you will support the supplier management team in the development and implementation of our Supplier Management framework, manage and monitor supplier performance, develop our supplier management standards and manage the data we need to manage our supplier effectively. You will provide guidance on supplier costs across the division and develop an understanding of the cost drivers. You will also be responsible for developing the right mechanisms, tools, and processes to support better IT cost transparency to provide greater insight in support of optimising our estate. What you need to do Develops a deep understanding of supplier costs and drivers and provides guidance and insight on supplier costs across the D&T division and supporting functions e.g. Procurement Collating and analysing cost and service information from D&T teams Joint responsibility to ensure costs are reported accurately through monthly variance analysis - Actuals vs Budget with relevant Cost Centre Owners Primary point of contact for any operational expenditure queries within the team Efficiencies and cost saving opportunities are jointly identified and realised with relevant budget / Service Managers, with responsibility to ensure they are accurately recorded and tracked Work with Budget owners, Project and Programme managers and Finance to capture, track and report on Service Operations Operational Expenditure (OPEX) Develop strong relationships with Key Stakeholders Process, analyse and interpret costs data Accurately report on cost saving opportunities which are jointly identified with Budget / Service Owners Responsibility to produce monthly/periodic dashboards and reports on measures of success for key suppliers for use in supplier performance reviews and Senior Leadership Team (SLT) reviews Run and own components of the supplier management framework including segmentation tools, approach and design Manages the governance schedule across our segmented suppliers Ensures our contract database is kept upto date and proactively find areas of improvement Develop and provide performance dashboards reporting supplier performance Develop tools and artefacts to support the man agement of our suppliers Manages discrete supplier management initiatives What you need to know Advanced MS Excel skills Strong understanding and appreciation of the Sainsbury's wide importance of quality management information and service support coupled with an ability to see the 'big picture' Ability to think logically, analyse situations, and problem solve Good customer service and awareness focus Works collaboratively with a range of people to support the wider business agenda An inquisitive and detailed mind-set to be able to understand and challenge OPEX spend and to investigate and track cost saving opportunities Recognition and understanding of criticality of D&T suppliers to Sainsbury's Broad IT service and commercial perspective, with an understanding overall of how D&T / IT service enables and contributes to Sainsbury's business to succeed Capability to think "out-of-the-box" and also articulate rationale arguments for new ways of working Ability to prioritise for desired outcome for D&T and Sainsbury's Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively Takes advantage of every opportunity to communicate and promote information, remaining mindful of the audience e.g. ensure maximum attendance at supplier conference Time management and ability to meet deadlines What you need to show A logical and structured person, good with figures and with the ability to track and produce periodic reports Ability to communicate and influence at all levels Comfortable working under pressure Ability to multi-task and prioritise workload Strong team working skills Excellent financial acumen Attention to detail Excellent communication and engagement skills at all levels Workshop facilitation and planning skills. The initiative and drive to meet agreed delivery dates Ability to set and achieve objectives using influencing skills Ability to drive through identified improvements to both systems and processes currently used within the department Proactively reflects and challenges when results aren't being achieved and addresses areas requiring resolution Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result) and recognises how individual responsibility impacts team delivery and inspires others to do the same What decisions I can make Agree reporting content and processes to meet key milestone dates Design, agree and implement new frameworks, templates and processes to ensure effective supplier management Identify and implement Service Improvements to processes and templates etc. Identify and implement continuous improvements to existing processes and templates Managing day to day workload in order to hit key deliverable dates Resources available to me Access to all colleagues in D&T plus nominated colleagues in Finance and Procurement Close working with Budget Owners, Finance and Procurement Departments Colleagues assigned to Service Improvement and Supplier Management, 3rd party service providers Outsource providers External SME support #LI-MB1
22 Jan, 2019
Full Time
In this role you will support the supplier management team in the development and implementation of our Supplier Management framework, manage and monitor supplier performance, develop our supplier management standards and manage the data we need to manage our supplier effectively. You will provide guidance on supplier costs across the division and develop an understanding of the cost drivers. You will also be responsible for developing the right mechanisms, tools, and processes to support better IT cost transparency to provide greater insight in support of optimising our estate. What you need to do Develops a deep understanding of supplier costs and drivers and provides guidance and insight on supplier costs across the D&T division and supporting functions e.g. Procurement Collating and analysing cost and service information from D&T teams Joint responsibility to ensure costs are reported accurately through monthly variance analysis - Actuals vs Budget with relevant Cost Centre Owners Primary point of contact for any operational expenditure queries within the team Efficiencies and cost saving opportunities are jointly identified and realised with relevant budget / Service Managers, with responsibility to ensure they are accurately recorded and tracked Work with Budget owners, Project and Programme managers and Finance to capture, track and report on Service Operations Operational Expenditure (OPEX) Develop strong relationships with Key Stakeholders Process, analyse and interpret costs data Accurately report on cost saving opportunities which are jointly identified with Budget / Service Owners Responsibility to produce monthly/periodic dashboards and reports on measures of success for key suppliers for use in supplier performance reviews and Senior Leadership Team (SLT) reviews Run and own components of the supplier management framework including segmentation tools, approach and design Manages the governance schedule across our segmented suppliers Ensures our contract database is kept upto date and proactively find areas of improvement Develop and provide performance dashboards reporting supplier performance Develop tools and artefacts to support the man agement of our suppliers Manages discrete supplier management initiatives What you need to know Advanced MS Excel skills Strong understanding and appreciation of the Sainsbury's wide importance of quality management information and service support coupled with an ability to see the 'big picture' Ability to think logically, analyse situations, and problem solve Good customer service and awareness focus Works collaboratively with a range of people to support the wider business agenda An inquisitive and detailed mind-set to be able to understand and challenge OPEX spend and to investigate and track cost saving opportunities Recognition and understanding of criticality of D&T suppliers to Sainsbury's Broad IT service and commercial perspective, with an understanding overall of how D&T / IT service enables and contributes to Sainsbury's business to succeed Capability to think "out-of-the-box" and also articulate rationale arguments for new ways of working Ability to prioritise for desired outcome for D&T and Sainsbury's Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively Takes advantage of every opportunity to communicate and promote information, remaining mindful of the audience e.g. ensure maximum attendance at supplier conference Time management and ability to meet deadlines What you need to show A logical and structured person, good with figures and with the ability to track and produce periodic reports Ability to communicate and influence at all levels Comfortable working under pressure Ability to multi-task and prioritise workload Strong team working skills Excellent financial acumen Attention to detail Excellent communication and engagement skills at all levels Workshop facilitation and planning skills. The initiative and drive to meet agreed delivery dates Ability to set and achieve objectives using influencing skills Ability to drive through identified improvements to both systems and processes currently used within the department Proactively reflects and challenges when results aren't being achieved and addresses areas requiring resolution Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result) and recognises how individual responsibility impacts team delivery and inspires others to do the same What decisions I can make Agree reporting content and processes to meet key milestone dates Design, agree and implement new frameworks, templates and processes to ensure effective supplier management Identify and implement Service Improvements to processes and templates etc. Identify and implement continuous improvements to existing processes and templates Managing day to day workload in order to hit key deliverable dates Resources available to me Access to all colleagues in D&T plus nominated colleagues in Finance and Procurement Close working with Budget Owners, Finance and Procurement Departments Colleagues assigned to Service Improvement and Supplier Management, 3rd party service providers Outsource providers External SME support #LI-MB1
Coventry University Marketing and External Affairs Job title: Graphic Designer/Artworker Salary scale £26,250- £30,401 per annum with scope to progress to £35,222 per annum Mode: Full Time, Permanent Ref: REQ006666 Coventry University is proud to be University of the Year for Student Experience (Times and Sunday Times Good University Guide 2019) and now we're looking for people to help us tell our story. People are taking notice of us, so there's never been a better time to join. We have been consistently ranked highly in the Guardian University Guide in recent years, and we're extremely proud of our current 13th position, putting us ahead of over 100 other institutions, including 16 of the 24, often referred to as 'elite', Russell Group of Universities. We're not stopping there however - and this is where you come in. We're looking for a Graphic Designer/Artworker to bring our strengths in each subject specialism to the fore. Your day-to-day activity will sometimes be hectic as you'll work on projects from design concept through to final artwork, but you will be surrounded by individuals who are enthusiastic and proactive. We also offer a great range of benefits to make Coventry University a great place to work. If you feel you could rise to the challenge of helping us to build upon our previous success, please complete an application form. We'd love to hear from you. If you have previously applied for this role, thank you for your interest, however we are only considering new applicants. Closing Date: 11th February 2019 Interview Date: 19th March 2019 Interview type: Written Test and Interview
22 Jan, 2019
Coventry University Marketing and External Affairs Job title: Graphic Designer/Artworker Salary scale £26,250- £30,401 per annum with scope to progress to £35,222 per annum Mode: Full Time, Permanent Ref: REQ006666 Coventry University is proud to be University of the Year for Student Experience (Times and Sunday Times Good University Guide 2019) and now we're looking for people to help us tell our story. People are taking notice of us, so there's never been a better time to join. We have been consistently ranked highly in the Guardian University Guide in recent years, and we're extremely proud of our current 13th position, putting us ahead of over 100 other institutions, including 16 of the 24, often referred to as 'elite', Russell Group of Universities. We're not stopping there however - and this is where you come in. We're looking for a Graphic Designer/Artworker to bring our strengths in each subject specialism to the fore. Your day-to-day activity will sometimes be hectic as you'll work on projects from design concept through to final artwork, but you will be surrounded by individuals who are enthusiastic and proactive. We also offer a great range of benefits to make Coventry University a great place to work. If you feel you could rise to the challenge of helping us to build upon our previous success, please complete an application form. We'd love to hear from you. If you have previously applied for this role, thank you for your interest, however we are only considering new applicants. Closing Date: 11th February 2019 Interview Date: 19th March 2019 Interview type: Written Test and Interview
Part time cleaners required for a Leisure and entertainment complex. Morning shifts, 4hrs per day, flexible on hours per week, can work around school hoildays. You will be required to clean bars, social rooms and public area's, some office cleaning may be required. Knowledge of floor cleaners and buffers and advantage, but training will be given. Immediate start
22 Jan, 2019
Full Time
Part time cleaners required for a Leisure and entertainment complex. Morning shifts, 4hrs per day, flexible on hours per week, can work around school hoildays. You will be required to clean bars, social rooms and public area's, some office cleaning may be required. Knowledge of floor cleaners and buffers and advantage, but training will be given. Immediate start
Customer Deliver a high level of customer experience by ensuring customer needs are met, delivering fair outcomes and making appropriate referrals to Mortgage and partner business areas where additional needs have been established to build and deepen customer relationships. Take ownership of customer experience by forward planning and diary management to ensure customers are dealt with quickly and professionally and their needs can be met at a time of their choosing via an appropriate channel. Work collaboratively with partners in Mortgages, Wealth and Business Banking (where applicable) to provide an exceptional customer experience to meet a full range of genuine customer needs where appropriate by identifying customers who would benefit from their expertise through a referral. Control Environment Effectively comply with the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent and accredited to undertake your role. Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s whilst supporting colleagues' capability by sharing expertise and coaching. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
22 Jan, 2019
Full Time
Customer Deliver a high level of customer experience by ensuring customer needs are met, delivering fair outcomes and making appropriate referrals to Mortgage and partner business areas where additional needs have been established to build and deepen customer relationships. Take ownership of customer experience by forward planning and diary management to ensure customers are dealt with quickly and professionally and their needs can be met at a time of their choosing via an appropriate channel. Work collaboratively with partners in Mortgages, Wealth and Business Banking (where applicable) to provide an exceptional customer experience to meet a full range of genuine customer needs where appropriate by identifying customers who would benefit from their expertise through a referral. Control Environment Effectively comply with the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent and accredited to undertake your role. Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s whilst supporting colleagues' capability by sharing expertise and coaching. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
22 Jan, 2019
Full Time
Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.
Merchandising is all about getting the right stock in the right stores at the right times. With your administrative support, we'll make sure customers everywhere have the best opportunity to discover products they can fall in love with. We'll rely on you to prepare forecasts, update delivery schedules, and ensure orders are generated accurately. You'll analyse customer profiling, so we can understand who is buying what, and what that means. And you'll look at market data, so we can appreciate how we're doing versus the competition. What's more, as you grow we'll give you the chance to become a champion of our online business, and play an important part in growing our business on the web. Along the way, you'll work with a whole range of people - from our Warehousing, Store and Buying teams, to our suppliers. They'll rely on you to answer their queries and provide the information that helps them make the right decisions - from how much stock to buy, to where it should be sent. This is just the start of a rewarding career in Merchandising. We take your progress seriously, so you can look forward to regular conversations about your future, including quarterly reviews of your personal development plan. So what are we looking for? Business or finance focussed experience is ideal. If this is in retail - even better! Some retail experience, even if not in a permanent role, is vital. You'll be good with numbers, highly organised and comfortable thinking analytically. It's important to understand what Merchandising is, and how it differs from related areas such as Visual Merchandising and Buying. Crucially, you're a team player with bags of confidence and great communication skills.
22 Jan, 2019
Full Time
Merchandising is all about getting the right stock in the right stores at the right times. With your administrative support, we'll make sure customers everywhere have the best opportunity to discover products they can fall in love with. We'll rely on you to prepare forecasts, update delivery schedules, and ensure orders are generated accurately. You'll analyse customer profiling, so we can understand who is buying what, and what that means. And you'll look at market data, so we can appreciate how we're doing versus the competition. What's more, as you grow we'll give you the chance to become a champion of our online business, and play an important part in growing our business on the web. Along the way, you'll work with a whole range of people - from our Warehousing, Store and Buying teams, to our suppliers. They'll rely on you to answer their queries and provide the information that helps them make the right decisions - from how much stock to buy, to where it should be sent. This is just the start of a rewarding career in Merchandising. We take your progress seriously, so you can look forward to regular conversations about your future, including quarterly reviews of your personal development plan. So what are we looking for? Business or finance focussed experience is ideal. If this is in retail - even better! Some retail experience, even if not in a permanent role, is vital. You'll be good with numbers, highly organised and comfortable thinking analytically. It's important to understand what Merchandising is, and how it differs from related areas such as Visual Merchandising and Buying. Crucially, you're a team player with bags of confidence and great communication skills.
* Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards. * Proactively contribute to the completion of the teams workload. * Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate. * Look for opportunities to enhance own skills and knowledge within direct team and the department. * Contribute to continuous improvement by identifying areas of improvement to processes and service. * Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank. * Access and navigate the relevant LBG systems to review and propose the customer options. * Focus on excellent customer service whilst delivering against defined business objectives. * Ensure all details entered onto the system are accurate and meet the required quality standards. * Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards. * Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs. * Required to manage and understand a range of transactional activities and focus on the customer experience. * Maintain a good understanding of end to end customer journey.
22 Jan, 2019
Full Time
* Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards. * Proactively contribute to the completion of the teams workload. * Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate. * Look for opportunities to enhance own skills and knowledge within direct team and the department. * Contribute to continuous improvement by identifying areas of improvement to processes and service. * Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank. * Access and navigate the relevant LBG systems to review and propose the customer options. * Focus on excellent customer service whilst delivering against defined business objectives. * Ensure all details entered onto the system are accurate and meet the required quality standards. * Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards. * Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs. * Required to manage and understand a range of transactional activities and focus on the customer experience. * Maintain a good understanding of end to end customer journey.
About the Company: We are actively recruiting for our client based in Coventry. Job overview: Our client is looking for a Payroll Administrator to join them on a part-time basis. Daily tasks will include: Data input to the payroll system. Working out overtime from timesheet to variable sheet. Working out holiday pay for employees based on average earnings. Manual workings of SSP and company sick pay. Manual workings of SMP. Dealing with some payroll queries. General office duties like filing, answering the phone. Production of reports for branches/senior management/HR. Distribution of payslips. About you: You will have previous experience in a payroll position. You will be accurate with a good attention to detail and be PC literate. You will preferably have knowledge of Resourcelink but training can be provided. You will have an understanding of confidentiality and will be able to communicate effectively within the team and across the organisation. What's in it for you? This role is being offered on a 30 hour week contract- salary depending on experience. There is free car parking and kitchen facilities on site. If you are interested please apply online or contact Nikki Tatton The first stage of the application process is to apply online. If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.
22 Jan, 2019
Full Time
About the Company: We are actively recruiting for our client based in Coventry. Job overview: Our client is looking for a Payroll Administrator to join them on a part-time basis. Daily tasks will include: Data input to the payroll system. Working out overtime from timesheet to variable sheet. Working out holiday pay for employees based on average earnings. Manual workings of SSP and company sick pay. Manual workings of SMP. Dealing with some payroll queries. General office duties like filing, answering the phone. Production of reports for branches/senior management/HR. Distribution of payslips. About you: You will have previous experience in a payroll position. You will be accurate with a good attention to detail and be PC literate. You will preferably have knowledge of Resourcelink but training can be provided. You will have an understanding of confidentiality and will be able to communicate effectively within the team and across the organisation. What's in it for you? This role is being offered on a 30 hour week contract- salary depending on experience. There is free car parking and kitchen facilities on site. If you are interested please apply online or contact Nikki Tatton The first stage of the application process is to apply online. If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.
From supermarket shelves, to online listings, we always need to deliver the goods for our customers. As Junior Merchandiser for Childrenswear, you'll have a vital role to play. We'll rely on you to plan and deliver product ranges and agreed stock parameters both online and in store for our ranges. It's about achieving sales, profit, margin and stock targets, sure. But most importantly, it's about doing the right thing for our customers - helping them to live well for less. Because at Sainsbury's, customers are at the heart of everything. In our team, talent gets the stage it deserves. And you'll have plenty of opportunities to shine. With guidance from the Merchandiser and Merchandise Manager, you'll work with our buying, design and technical teams to set the strategy for the department. You'll also be instrumental in planning balanced and commercial ranges. Working with the Buyer, you'll help to create our seasonal approach to sales, stock, intake margin and markdown. You'll make sure we launch new ranges on time, control the planning of options into stores, and review and respond to trading performance. Along the way, you'll review forecasts to ensure we optimise sales, stock holding, margin and availability. To join us, you'll need proven merchandising experience, with demonstrable technical knowledge of merchandising and planning systems. A commercial thinker with strong product, market and customer knowledge, you've got a proven ability to deliver results in a fast moving retail environment. Crucially, you have a real flair for building collaborative relationships and communicating bold ideas with confidence and credibility
22 Jan, 2019
Full Time
From supermarket shelves, to online listings, we always need to deliver the goods for our customers. As Junior Merchandiser for Childrenswear, you'll have a vital role to play. We'll rely on you to plan and deliver product ranges and agreed stock parameters both online and in store for our ranges. It's about achieving sales, profit, margin and stock targets, sure. But most importantly, it's about doing the right thing for our customers - helping them to live well for less. Because at Sainsbury's, customers are at the heart of everything. In our team, talent gets the stage it deserves. And you'll have plenty of opportunities to shine. With guidance from the Merchandiser and Merchandise Manager, you'll work with our buying, design and technical teams to set the strategy for the department. You'll also be instrumental in planning balanced and commercial ranges. Working with the Buyer, you'll help to create our seasonal approach to sales, stock, intake margin and markdown. You'll make sure we launch new ranges on time, control the planning of options into stores, and review and respond to trading performance. Along the way, you'll review forecasts to ensure we optimise sales, stock holding, margin and availability. To join us, you'll need proven merchandising experience, with demonstrable technical knowledge of merchandising and planning systems. A commercial thinker with strong product, market and customer knowledge, you've got a proven ability to deliver results in a fast moving retail environment. Crucially, you have a real flair for building collaborative relationships and communicating bold ideas with confidence and credibility
