Confidential
Dorking, UK
Your role as a Debt Recovery Agent Hybrid Working - Monday to Friday 8:30 to 5:30 3 days minimum office based As a Debt recovery agent, we are looking for someone with resilience and a proactive attitude while also showing compassion and empathy, responding to each customer's need individually. You will be assisting in the recovery of outstanding debts for Water Services, proactively contacting customers via telephone to discuss their accounts. You will manage relationships with external companies such as collections agencies and wholesalers and will also work across internal teams to resolve customer account queries. You will: * Allocate payments to customer accounts, accurately and within a timely manner * Speak to customers to inform of overdue invoices, negotiating prompt payment of outstanding debt. * Liaise with external companies to ensure that multi-site payment allocations are completed in a timely and accurate manner. * Process cheque payments. * Liaise with...