Confidential
Kidlington, UK
Key Responsibilities: Provide an effective response to telephone calls and emails from Facilities Team members, contractors and TVP staff, and deal with them in a customer-friendly and efficient way ensuring the services of the department are readily available to its customers. Ensure that all telephone enquiries and emails are dealt with expeditiously, to ensure this is in accordance with departmental guidelines and response times to enable the appropriate prioritisation of response. To answer all direct enquiries (by email or by telephone) received from internal sources (police officers and staff) and external parties (principally contractors) in order to promptly identify the nature of the issue being reported in order to assess the most appropriate service response from the department. Escalate potentially complex work or matters of a serious nature to the Helpdesk & Technical Support Officer to ensure that appropriate decisions and actions are taken on remedial actions and...