Job Title: Senior Claims Handler / Technical Team Leader Location: West Malling, Kent Salary: £40,000 - £50,000 dependant on experience Position: Full Time/ Part-time, Permanent The Company is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience. In 2015, a year of record growth, they were acquired by the Europe's market leader in international claims management. They are a trusted & secure provider of commercial loss adjusting services to major commercial insurers in Lloyd's, the London Market including business via MGAs & Coverholders on specific Broker led schemes. Their insurance clients, direct & indirect, represent a major segment of the UK commercial insurance market. Their core focus is delivering professional standards of technical excellence and superior levels of customer care. They have a passion for service delivery which sets them apart in their field. Key Responsibilities: They are looking for an experienced Claims Technician / Technical Supervisor to support their commercial desktop operation based at the Company's head office in West Malling, Kent. Key Requirements: Manage a mixed portfolio of property damage claims Provide technical oversight and leadership to the desktop adjusting team In depth understand of policy application and indemnity considerations essential Strong background of first party property damage claims in the commercial arena required, with domestic experience desirable Experience of third party property damage claims is desirable but not essential Ability to coach, mentor and develop others is required An inquiring, investigative mind, with a track record of identifying fraud and anticipating other issues before they arise A proactive approach to claims management with excellent customer service skills essential An experienced material damage claims handler able to operate in an environment of complex and varied client requirements. The ideal candidate will be capable of managing a mixed portfolio of claims across a broad value range and be confident handling commercial property claims up to £50,000. Previous experience of coaching or mentoring less experienced colleagues is also a requirement of the role. In return they offer: A competitive base salary Pension 25 days holiday The Company operates as an equal opportunities employer and they welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. The Company uses a third party to undertake a number of checks. Any offer of employment made by them would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check. To apply for this role, please click APPLY to submit your CV and a Cover Letter. Candidates with the experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Senior Claims Handler, Claims Handling Manager, Claims Customer Service, Insurance Claims, Case Handler, Customer Claims Handler, Claims Technician, Claims Advisor will also be considered for this role.
20 Nov, 2019
Full Time
Job Title: Senior Claims Handler / Technical Team Leader Location: West Malling, Kent Salary: £40,000 - £50,000 dependant on experience Position: Full Time/ Part-time, Permanent The Company is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience. In 2015, a year of record growth, they were acquired by the Europe's market leader in international claims management. They are a trusted & secure provider of commercial loss adjusting services to major commercial insurers in Lloyd's, the London Market including business via MGAs & Coverholders on specific Broker led schemes. Their insurance clients, direct & indirect, represent a major segment of the UK commercial insurance market. Their core focus is delivering professional standards of technical excellence and superior levels of customer care. They have a passion for service delivery which sets them apart in their field. Key Responsibilities: They are looking for an experienced Claims Technician / Technical Supervisor to support their commercial desktop operation based at the Company's head office in West Malling, Kent. Key Requirements: Manage a mixed portfolio of property damage claims Provide technical oversight and leadership to the desktop adjusting team In depth understand of policy application and indemnity considerations essential Strong background of first party property damage claims in the commercial arena required, with domestic experience desirable Experience of third party property damage claims is desirable but not essential Ability to coach, mentor and develop others is required An inquiring, investigative mind, with a track record of identifying fraud and anticipating other issues before they arise A proactive approach to claims management with excellent customer service skills essential An experienced material damage claims handler able to operate in an environment of complex and varied client requirements. The ideal candidate will be capable of managing a mixed portfolio of claims across a broad value range and be confident handling commercial property claims up to £50,000. Previous experience of coaching or mentoring less experienced colleagues is also a requirement of the role. In return they offer: A competitive base salary Pension 25 days holiday The Company operates as an equal opportunities employer and they welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. The Company uses a third party to undertake a number of checks. Any offer of employment made by them would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check. To apply for this role, please click APPLY to submit your CV and a Cover Letter. Candidates with the experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Senior Claims Handler, Claims Handling Manager, Claims Customer Service, Insurance Claims, Case Handler, Customer Claims Handler, Claims Technician, Claims Advisor will also be considered for this role.
Security System Engineer Kent- £31,000 D.O.E Looking for an experienced Security Service Engineer to provide remedial / maintenance and reactive works to Door Entry, Access Control and CCTV systems. Working predominantly in social sector or local authority sites, you will be covering sites throughout Kent. Responsible for attending reactive service calls, planned and preventative maintenance (PPM) works. Ideal candidate will be: Experienced with Security system Servicing and Maintenance Strong verbal and written communication. Knowledge of IP / Analogue Security Systems Good understanding of Health & Safety requirements Have a friendly, flexible approach to work Applicants must be able to pass DBS referencing and have no more than 6pts on their drivers licence (for insurance purposes). Salary up to £31,000 D.O.E + O/T and on-call 1 in 6 You will also receive a company van (business use), phone and uniform. Hours 0800 - 1730 Monday-Friday. Please send a copy of your CV (in Word) for consideration.
20 Nov, 2019
Full Time
Security System Engineer Kent- £31,000 D.O.E Looking for an experienced Security Service Engineer to provide remedial / maintenance and reactive works to Door Entry, Access Control and CCTV systems. Working predominantly in social sector or local authority sites, you will be covering sites throughout Kent. Responsible for attending reactive service calls, planned and preventative maintenance (PPM) works. Ideal candidate will be: Experienced with Security system Servicing and Maintenance Strong verbal and written communication. Knowledge of IP / Analogue Security Systems Good understanding of Health & Safety requirements Have a friendly, flexible approach to work Applicants must be able to pass DBS referencing and have no more than 6pts on their drivers licence (for insurance purposes). Salary up to £31,000 D.O.E + O/T and on-call 1 in 6 You will also receive a company van (business use), phone and uniform. Hours 0800 - 1730 Monday-Friday. Please send a copy of your CV (in Word) for consideration.
Do you have a clean driving licence for at least two years? Are you interested in a fulfilling customer service role? Does an immediate start, weekly pay, and great work/life balance interest you? We are recruiting multiple customer delivery van driver positions for one of the four big supermarkets in the UK. The position starts as a temporary post, and following a 12-week performance review, you shall have the opportunity of going permanent with the company. You will be required to work one weekend day, so either Saturday or Sunday. Customer Delivery Van Driver Job Highlights: * Immediate start * Full time work * Temporary position, with permanent potential * Weekend work required * Weekly pay * Paid holiday * Pre-planned route with loaded van * Training and Uniform provided * On-site manager to support your ongoing training Pay Rate: £9.27 per hour Customer Delivery Van Driver Job Requirements: * Full valid UK driving licence held for at least two years * No more than 6 points * Valid passport or birth certificate required * Valid DBS Application is required * 6 months or more delivery driving experience is preferred * Customer service experience is desirable * Time keeping is an asset * Excellent communication skills * Living within a commutable distance If you are interested, please apply and an Integrated Solutions recruitment specialist will contact you
20 Nov, 2019
Full Time
Do you have a clean driving licence for at least two years? Are you interested in a fulfilling customer service role? Does an immediate start, weekly pay, and great work/life balance interest you? We are recruiting multiple customer delivery van driver positions for one of the four big supermarkets in the UK. The position starts as a temporary post, and following a 12-week performance review, you shall have the opportunity of going permanent with the company. You will be required to work one weekend day, so either Saturday or Sunday. Customer Delivery Van Driver Job Highlights: * Immediate start * Full time work * Temporary position, with permanent potential * Weekend work required * Weekly pay * Paid holiday * Pre-planned route with loaded van * Training and Uniform provided * On-site manager to support your ongoing training Pay Rate: £9.27 per hour Customer Delivery Van Driver Job Requirements: * Full valid UK driving licence held for at least two years * No more than 6 points * Valid passport or birth certificate required * Valid DBS Application is required * 6 months or more delivery driving experience is preferred * Customer service experience is desirable * Time keeping is an asset * Excellent communication skills * Living within a commutable distance If you are interested, please apply and an Integrated Solutions recruitment specialist will contact you
Clark James Insurance Recruitment are excited to be working on this rare, interesting and varied role within a mid size and highly successful Insurance Broker in the mid Kent area. They are looking for an experienced person to head up their compliance function dealing with the implementation and monitoring of FCA standards including communications with the regulator and cascading information through the company. This will include File Audits, TCF reports and maintaining branch procedures manuals. You would complete regular on line FCA assessments as well as assist with items such as the renewal lapse list and binding authority list. The company envision the role to include Training Coordination for approximately 30 staff, monitoring their performance, helping to arrange training courses and CII exams. Overall this is a challenging but extremely rewarding role with a growing and friendly broker where we think you would very much enjoy working. The position is in the Maidstone area with excellent transport links and free parking. The salary is very much negotiable and the company are willing to consider full time applicants or perhaps splitting the role part time. Please do not apply if you are not from an Insurance background as we need you to have a good understanding of how the business works and you absolutely MUST have a good level of exposure to compliance for a broker, MGA or Insurer.
20 Nov, 2019
Full Time
Clark James Insurance Recruitment are excited to be working on this rare, interesting and varied role within a mid size and highly successful Insurance Broker in the mid Kent area. They are looking for an experienced person to head up their compliance function dealing with the implementation and monitoring of FCA standards including communications with the regulator and cascading information through the company. This will include File Audits, TCF reports and maintaining branch procedures manuals. You would complete regular on line FCA assessments as well as assist with items such as the renewal lapse list and binding authority list. The company envision the role to include Training Coordination for approximately 30 staff, monitoring their performance, helping to arrange training courses and CII exams. Overall this is a challenging but extremely rewarding role with a growing and friendly broker where we think you would very much enjoy working. The position is in the Maidstone area with excellent transport links and free parking. The salary is very much negotiable and the company are willing to consider full time applicants or perhaps splitting the role part time. Please do not apply if you are not from an Insurance background as we need you to have a good understanding of how the business works and you absolutely MUST have a good level of exposure to compliance for a broker, MGA or Insurer.
Multiple cleaning position's available within an Established and Luxury Gym within Kings Hill, ME19 Monday - Friday and Weekend work available Shift Available: 05.30 AM - 13.30 PM and (phone number removed) PM £8.21 Per Hour, Plus holiday pay in advance Located in a peaceful spot, my clients facility is far more than just a gym. Within a country-club setting, our unparalleled racquets, gym and spa facilities - plus a friendly social scene as lively as our kids' club - mean there's something here for everyone, from early-morning workout to post-match dinner. If you are an experienced cleaner, looking for long term work please call Loren on (phone number removed)
20 Nov, 2019
Full Time
Multiple cleaning position's available within an Established and Luxury Gym within Kings Hill, ME19 Monday - Friday and Weekend work available Shift Available: 05.30 AM - 13.30 PM and (phone number removed) PM £8.21 Per Hour, Plus holiday pay in advance Located in a peaceful spot, my clients facility is far more than just a gym. Within a country-club setting, our unparalleled racquets, gym and spa facilities - plus a friendly social scene as lively as our kids' club - mean there's something here for everyone, from early-morning workout to post-match dinner. If you are an experienced cleaner, looking for long term work please call Loren on (phone number removed)
Job Title: Customer Solutions Coordinator Salary: £26,230 - £30,863 Job Location: West Malling - Tower View Hours: 36 Contract Type: 12 month Secondment/Fixed Term Contract If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you! We are looking fora compassionate and friendly Customer Solutions Coordinator to join the team based in West Malling on a fixed term contract. At Clarion Housing Group we pride ourselves on having a business head and a social heart. Forward looking; innovative thinkers; we're always seeking new ways to help our customers in an ever-changing society. Are you ready to help us in our work? This role will work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You'll be responsible for investigating complaints and member's enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers. Other responsibilities include: Supporting lead handlers and senior managers with investigations and responses in a thorough and timely way Resolving dissatisfaction where possible and appropriate outside the formal complaints process Working collaboratively with other staff, teams and external suppliers to resolve issues and deliver high levels of customer satisfaction You'll already have proven experience of effective complaint handling and working in a customer service environment. You'll also need to demonstrate excellent communication and listening skills with experience of communicating verbally and in writing with customers, suppliers, colleagues and external stakeholders. You'll also need: Proficient and confident use of electronic document management systems Excellent organisational skills with experience of prioritising own work load In return we offer you a competitive salary and generous benefits package in a supportive environment. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. Closing Date: 3rd December 2019 at midnight For further details on this vacancy please click 'apply'. You can download the role profile here - https://media/1262/role-profile-customer-solutions-coordinator.pdf
20 Nov, 2019
Full Time
Job Title: Customer Solutions Coordinator Salary: £26,230 - £30,863 Job Location: West Malling - Tower View Hours: 36 Contract Type: 12 month Secondment/Fixed Term Contract If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you! We are looking fora compassionate and friendly Customer Solutions Coordinator to join the team based in West Malling on a fixed term contract. At Clarion Housing Group we pride ourselves on having a business head and a social heart. Forward looking; innovative thinkers; we're always seeking new ways to help our customers in an ever-changing society. Are you ready to help us in our work? This role will work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You'll be responsible for investigating complaints and member's enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers. Other responsibilities include: Supporting lead handlers and senior managers with investigations and responses in a thorough and timely way Resolving dissatisfaction where possible and appropriate outside the formal complaints process Working collaboratively with other staff, teams and external suppliers to resolve issues and deliver high levels of customer satisfaction You'll already have proven experience of effective complaint handling and working in a customer service environment. You'll also need to demonstrate excellent communication and listening skills with experience of communicating verbally and in writing with customers, suppliers, colleagues and external stakeholders. You'll also need: Proficient and confident use of electronic document management systems Excellent organisational skills with experience of prioritising own work load In return we offer you a competitive salary and generous benefits package in a supportive environment. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. Closing Date: 3rd December 2019 at midnight For further details on this vacancy please click 'apply'. You can download the role profile here - https://media/1262/role-profile-customer-solutions-coordinator.pdf
Our well respected and professional client is currently seeking a customer focussed professional with a passion for delivering exception service. This is a fantastic role, working within their Customer Service team, perfect for a collaborative team player with a 'whatever it takes' attitude and a desire to learn and develop a long lasting career. With real opportunities for progression, and an extensive training and induction programme, the successful applicant will be provided with all the necessary tools to take their customer service and analytical skills to a whole new level. Key skills and responsibilities: Acting as the day to day customer contact, providing energy reports, data, telephone support and advice Dealing with internal and external customers by telephone, email and occasional meetings Importing/manually entering energy data into the database from billing files, paper bills, and portal downloads and other Internet based data services Highlighting anomalies and unusual patterns of use within large quantities of data using M&T software Using M&T software and Microsoft packages, such as Excel, to analyse and validate data for accuracy and completeness, produce graphs and reports detailing validation results, energy usage and cost Raising queries with energy suppliers or customers relating to invoicing queries or meter reading issues Developing an understanding of relevant energy policies, such as the Carbon Reduction Commitment Energy Efficiency Scheme (CRC). Producing annual CRC reports, forecasting and advice to customers Developing and maintaining an awareness of the energy industry and significant national and international policies relating to Climate Change. Attending training events and seminars as appropriate Helping promote the Energy Bureau service to existing and potential new customers What is important for this role, is a glowing personality and real passion for providing exceptional customer service. In addition to this, applicants will also need to have a strong educational background and be highly competent at establishing and maintaining relationships. In addition to this, candidates will need to possess excellent computer literacy skills and be both proactive and driven to meet and exceed KPI's. In return, you will receive a competitive salary, 25 days holiday, free onsite parking, pension scheme, discounted gym membership, along with the opportunity to become part of a highly successful and supportive team. To be considered, please contact Helen with your CV today. In application for this role, you are consenting to ME Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. ME Recruits Ltd full GDPR policy can be found on the ME Recruits Website.
19 Nov, 2019
Full Time
Our well respected and professional client is currently seeking a customer focussed professional with a passion for delivering exception service. This is a fantastic role, working within their Customer Service team, perfect for a collaborative team player with a 'whatever it takes' attitude and a desire to learn and develop a long lasting career. With real opportunities for progression, and an extensive training and induction programme, the successful applicant will be provided with all the necessary tools to take their customer service and analytical skills to a whole new level. Key skills and responsibilities: Acting as the day to day customer contact, providing energy reports, data, telephone support and advice Dealing with internal and external customers by telephone, email and occasional meetings Importing/manually entering energy data into the database from billing files, paper bills, and portal downloads and other Internet based data services Highlighting anomalies and unusual patterns of use within large quantities of data using M&T software Using M&T software and Microsoft packages, such as Excel, to analyse and validate data for accuracy and completeness, produce graphs and reports detailing validation results, energy usage and cost Raising queries with energy suppliers or customers relating to invoicing queries or meter reading issues Developing an understanding of relevant energy policies, such as the Carbon Reduction Commitment Energy Efficiency Scheme (CRC). Producing annual CRC reports, forecasting and advice to customers Developing and maintaining an awareness of the energy industry and significant national and international policies relating to Climate Change. Attending training events and seminars as appropriate Helping promote the Energy Bureau service to existing and potential new customers What is important for this role, is a glowing personality and real passion for providing exceptional customer service. In addition to this, applicants will also need to have a strong educational background and be highly competent at establishing and maintaining relationships. In addition to this, candidates will need to possess excellent computer literacy skills and be both proactive and driven to meet and exceed KPI's. In return, you will receive a competitive salary, 25 days holiday, free onsite parking, pension scheme, discounted gym membership, along with the opportunity to become part of a highly successful and supportive team. To be considered, please contact Helen with your CV today. In application for this role, you are consenting to ME Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. ME Recruits Ltd full GDPR policy can be found on the ME Recruits Website.
Recruitment Solutions (Folkestone) Limited
Kings Hill, UK
Due to successful growth plans within this lovely company located on prestigious Kings Hill, we are now recruiting for a Claims Assessor. There is a genuine opportunity here to potentially develop your Claims handling skills and be part of a busy, varied and interesting team where continued professional development is available through internal training. The company:: The long term career prospects with this company are outstanding. The company works to the principals of Treating Customers Fairly or as you would wish to be treated and places a huge emphasis on customer care - NOT SALES!! The company also recognises excellence, always promotes from within wherever possible, so genuine opportunities to move into other positions within the organisation in time, enabling you to increase your knowledge. Extremely friendly, professional and supportive environment in which to work! They offer attractive salaries according to experience and outstanding benefits to all employees which are too many to mention! A fun, professional and supportive place in which to work. What sort of background are we looking for? We are looking for applicants who can offer: some degree of previous claims handling experience problem resolution skills customer service experience the ability to prioritise your workload What does the position involve? With ongoing training and support, you will assess and validate Life, Inability to Work and Unemployment Claims, gathering information required in an efficient and timely manner, updating system records accurately and to clearly reflect the claim journey, whilst keeping the customer informed at all times. What would you be responsible for in this role? Gaining a full understanding of the policyholder's circumstance from the point of the initial call Request necessary documentation to ensure you reach a decision as quickly as possible Assess all claim documentation within the required service level standards Guide the policyholder throughout the process and keep them informed at all times, both verbally and in writing. Ensure prompt and accurate payment of valid claims Identify any possible fraudulent claims and follow the agreed process for referral Use external suppliers where appropriate Write clear and accurate non-standard letters where claim circumstances require it Ensure the policyholder is treated fairly and that they receive excellent service in accordance with company guidelines What qualifications are we looking for? 5 GCSE level qualifications, grade C or above Hours of work, salary & benefits Monday to Friday, 9am - 5pm with a 45 minute lunch break 36.25 hours per week or 7.25 hours per day Salary is largely dependent on your level of previous Claims handling experience, but upwards of £18.5K per annum + very attractive benefits which are too many to mention! Amazing working conditions! Please apply by attaching your CV. Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on our website
19 Nov, 2019
Full Time
Due to successful growth plans within this lovely company located on prestigious Kings Hill, we are now recruiting for a Claims Assessor. There is a genuine opportunity here to potentially develop your Claims handling skills and be part of a busy, varied and interesting team where continued professional development is available through internal training. The company:: The long term career prospects with this company are outstanding. The company works to the principals of Treating Customers Fairly or as you would wish to be treated and places a huge emphasis on customer care - NOT SALES!! The company also recognises excellence, always promotes from within wherever possible, so genuine opportunities to move into other positions within the organisation in time, enabling you to increase your knowledge. Extremely friendly, professional and supportive environment in which to work! They offer attractive salaries according to experience and outstanding benefits to all employees which are too many to mention! A fun, professional and supportive place in which to work. What sort of background are we looking for? We are looking for applicants who can offer: some degree of previous claims handling experience problem resolution skills customer service experience the ability to prioritise your workload What does the position involve? With ongoing training and support, you will assess and validate Life, Inability to Work and Unemployment Claims, gathering information required in an efficient and timely manner, updating system records accurately and to clearly reflect the claim journey, whilst keeping the customer informed at all times. What would you be responsible for in this role? Gaining a full understanding of the policyholder's circumstance from the point of the initial call Request necessary documentation to ensure you reach a decision as quickly as possible Assess all claim documentation within the required service level standards Guide the policyholder throughout the process and keep them informed at all times, both verbally and in writing. Ensure prompt and accurate payment of valid claims Identify any possible fraudulent claims and follow the agreed process for referral Use external suppliers where appropriate Write clear and accurate non-standard letters where claim circumstances require it Ensure the policyholder is treated fairly and that they receive excellent service in accordance with company guidelines What qualifications are we looking for? 5 GCSE level qualifications, grade C or above Hours of work, salary & benefits Monday to Friday, 9am - 5pm with a 45 minute lunch break 36.25 hours per week or 7.25 hours per day Salary is largely dependent on your level of previous Claims handling experience, but upwards of £18.5K per annum + very attractive benefits which are too many to mention! Amazing working conditions! Please apply by attaching your CV. Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on our website
Our client are one of the largest insurers of its kind in the UK who have been established for over 20 years. Working in modern, corporate offices this role comes with a good basic salary and excellent benefits including Private Medical Insurance, Perkbox, above average annual leave + more. Reporting to the Head of Underwriting duties include: Working closely with Insurer, Partners and Clients to ensure contractual legalities are adhered. Monitoring and reviewing the impact of different product specifications and whether this treats customers fairly and meets their needs. Handling internal and external general underwriting queries Embracing and driving change to continuously improve business processes. Proactively researching market trends and factors that could influence the business loss ratio Steering and influencing the business loss ratio Client and Insurer MI Reporting and analysing results Proactively investigating business trends and patterns Reviewing and developing forecasting models Working closely to steer business and scheme performance It is essential that you have previous experience in a similar role with excellent analytical skills. You will be confident and competent working with large data on excel, tableau, or similar visualisation and programming tools. Experience within insurance is desirable. This is an excellent opportunity to grow a career within an expanding business known for its excellent and innovative work environment. Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
19 Nov, 2019
Full Time
Our client are one of the largest insurers of its kind in the UK who have been established for over 20 years. Working in modern, corporate offices this role comes with a good basic salary and excellent benefits including Private Medical Insurance, Perkbox, above average annual leave + more. Reporting to the Head of Underwriting duties include: Working closely with Insurer, Partners and Clients to ensure contractual legalities are adhered. Monitoring and reviewing the impact of different product specifications and whether this treats customers fairly and meets their needs. Handling internal and external general underwriting queries Embracing and driving change to continuously improve business processes. Proactively researching market trends and factors that could influence the business loss ratio Steering and influencing the business loss ratio Client and Insurer MI Reporting and analysing results Proactively investigating business trends and patterns Reviewing and developing forecasting models Working closely to steer business and scheme performance It is essential that you have previous experience in a similar role with excellent analytical skills. You will be confident and competent working with large data on excel, tableau, or similar visualisation and programming tools. Experience within insurance is desirable. This is an excellent opportunity to grow a career within an expanding business known for its excellent and innovative work environment. Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Connect2Kent are looking for their next full time Business Admin Apprentice to start as soon as possible! The role will be to support our busy team of delivery consultants with admin tasks relating to placements into public sector covering Social Care, Education, Highways and Financial teams. You will also assist with the delivery of excellent customer service to our candidate bank and clients. In this role, you will be fully supported by our successful managing consultants and senior consultants, having regular one-to-ones and time to complete your coursework through to completion. Although this is an admin based role, you will have the opportunity to develop your skills and experience in the industry, opening up a choice of career pathway opportunities. Many of our apprentices have secured a permanent placement and have continued their successful career with us. Benefits include; 25 days annual leave (Pro rata) plus Xmas concessionary day Free on-site parking Pension Employee discount scheme Annual Leave Purchase Scheme Summer & Christmas parties If this interests you - Apply today! Connect2Kent is an agency acting as an employment business and as an equal opportunity agency. Due to the urgent nature of this position, please respond to this advert online in the first instance. If you do not hear from us within 48 hours, please assume that you have been unsuccessful for this role. Close date: 30/11/2019 Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
19 Nov, 2019
Contractor
Connect2Kent are looking for their next full time Business Admin Apprentice to start as soon as possible! The role will be to support our busy team of delivery consultants with admin tasks relating to placements into public sector covering Social Care, Education, Highways and Financial teams. You will also assist with the delivery of excellent customer service to our candidate bank and clients. In this role, you will be fully supported by our successful managing consultants and senior consultants, having regular one-to-ones and time to complete your coursework through to completion. Although this is an admin based role, you will have the opportunity to develop your skills and experience in the industry, opening up a choice of career pathway opportunities. Many of our apprentices have secured a permanent placement and have continued their successful career with us. Benefits include; 25 days annual leave (Pro rata) plus Xmas concessionary day Free on-site parking Pension Employee discount scheme Annual Leave Purchase Scheme Summer & Christmas parties If this interests you - Apply today! Connect2Kent is an agency acting as an employment business and as an equal opportunity agency. Due to the urgent nature of this position, please respond to this advert online in the first instance. If you do not hear from us within 48 hours, please assume that you have been unsuccessful for this role. Close date: 30/11/2019 Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Connect2Kent are looking for their next full time Business Admin Apprentice to start as soon as possible! The role will be to support our busy team of delivery consultants with admin tasks relating to placements into public sector covering Social Care, Education, Highways and Financial teams. You will also assist with the delivery of excellent customer service to our candidate bank and clients. In this role, you will be fully supported by our successful managing consultants and senior consultants, having regular one-to-ones and time to complete your coursework through to completion. Although this is an admin based role, you will have the opportunity to develop your skills and experience in the industry, opening up a choice of career pathway opportunities. Many of our apprentices have secured a permanent placement and have continued their successful career with us. Benefits include; 25 days annual leave (Pro rata) plus Xmas concessionary day Free on-site parking Pension Employee discount scheme Annual Leave Purchase Scheme Summer & Christmas parties If this interests you - Apply today! Connect2Kent is an agency acting as an employment business and as an equal opportunity agency. Due to the urgent nature of this position, please respond to this advert online in the first instance. If you do not hear from us within 48 hours, please assume that you have been unsuccessful for this role. Close date: 30/11/2019 Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
18 Nov, 2019
Contractor
Connect2Kent are looking for their next full time Business Admin Apprentice to start as soon as possible! The role will be to support our busy team of delivery consultants with admin tasks relating to placements into public sector covering Social Care, Education, Highways and Financial teams. You will also assist with the delivery of excellent customer service to our candidate bank and clients. In this role, you will be fully supported by our successful managing consultants and senior consultants, having regular one-to-ones and time to complete your coursework through to completion. Although this is an admin based role, you will have the opportunity to develop your skills and experience in the industry, opening up a choice of career pathway opportunities. Many of our apprentices have secured a permanent placement and have continued their successful career with us. Benefits include; 25 days annual leave (Pro rata) plus Xmas concessionary day Free on-site parking Pension Employee discount scheme Annual Leave Purchase Scheme Summer & Christmas parties If this interests you - Apply today! Connect2Kent is an agency acting as an employment business and as an equal opportunity agency. Due to the urgent nature of this position, please respond to this advert online in the first instance. If you do not hear from us within 48 hours, please assume that you have been unsuccessful for this role. Close date: 30/11/2019 Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
An exceptional opportunity with a key employer located on Kings Hill specialising in insurance, for a Trainee Coaching & Development Co-ordinator to work on the Pet Insurance Claims Team. The role is placed within the Customer Operations Department and could be ideal for example, for an individual currently working in an HR Admin or HR Assistant role, with the strength of character to move into a Trainee Coaching & Development Co-ordinator role. We are looking for someone who has/is: - Excellent communication skills - A desire to mentor, coach and train - Able to inspire and motivate others - Able to encourage new and/or wider thinking in others - A respectful, professional, manner - The ability to respond competently and non-defensively to difficult or unexpected questions and challenges - Able to provide open and constructive feedback to team members - A track record of high performance standards - A strong services delivery ethic - Basic Pet knowledge desirable but not considered essential The company The company has been established for over 50 years and work to the principals of Treating Customers Fairly (or basically as you would wish to be treated) It is a non-sales environment It is an extremely supportive place in which to work Exceptional long term career prospects Amazing working conditions Has an onsite subsidised coffee shop and restaurant. Free parking. Very attractive benefits that are too many to mention! Extremely friendly, fun, professional environment in which to work where self-development and improvement is always supported and encouraged. An opportunity to join a growing and vibrant operations team. What would you be responsible for in this role? Carrying out quality reviews on a daily basis providing immediate feedback to the staff member and recording performance anomalies effectively. Assisting with coaching and supporting new and existing colleagues through a development culture Identify areas for improvement in colleague performance and implement training plans to support development strategy Assist with hosting training sessions for new and existing colleagues Identify process inefficiencies and put forward ideas for potential changes for improvements Maintain and update training material Establish and maintain training records for all colleagues in relation to training and quality reviews Update the management team Work closely with the line managers to turn mistakes into learning opportunities ensuring that knowledge and key development areas are shared openly with others Hours of work Monday to Friday 9am - 5pm with a 45 minute lunch break 36.25 hours per week or 7.25 hours per day Salary: £18.5K + very attractive benefits that are too many to mention! What do I need to do next? Please send your CV asap. Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on our website
16 Nov, 2019
Full Time
An exceptional opportunity with a key employer located on Kings Hill specialising in insurance, for a Trainee Coaching & Development Co-ordinator to work on the Pet Insurance Claims Team. The role is placed within the Customer Operations Department and could be ideal for example, for an individual currently working in an HR Admin or HR Assistant role, with the strength of character to move into a Trainee Coaching & Development Co-ordinator role. We are looking for someone who has/is: - Excellent communication skills - A desire to mentor, coach and train - Able to inspire and motivate others - Able to encourage new and/or wider thinking in others - A respectful, professional, manner - The ability to respond competently and non-defensively to difficult or unexpected questions and challenges - Able to provide open and constructive feedback to team members - A track record of high performance standards - A strong services delivery ethic - Basic Pet knowledge desirable but not considered essential The company The company has been established for over 50 years and work to the principals of Treating Customers Fairly (or basically as you would wish to be treated) It is a non-sales environment It is an extremely supportive place in which to work Exceptional long term career prospects Amazing working conditions Has an onsite subsidised coffee shop and restaurant. Free parking. Very attractive benefits that are too many to mention! Extremely friendly, fun, professional environment in which to work where self-development and improvement is always supported and encouraged. An opportunity to join a growing and vibrant operations team. What would you be responsible for in this role? Carrying out quality reviews on a daily basis providing immediate feedback to the staff member and recording performance anomalies effectively. Assisting with coaching and supporting new and existing colleagues through a development culture Identify areas for improvement in colleague performance and implement training plans to support development strategy Assist with hosting training sessions for new and existing colleagues Identify process inefficiencies and put forward ideas for potential changes for improvements Maintain and update training material Establish and maintain training records for all colleagues in relation to training and quality reviews Update the management team Work closely with the line managers to turn mistakes into learning opportunities ensuring that knowledge and key development areas are shared openly with others Hours of work Monday to Friday 9am - 5pm with a 45 minute lunch break 36.25 hours per week or 7.25 hours per day Salary: £18.5K + very attractive benefits that are too many to mention! What do I need to do next? Please send your CV asap. Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on our website
Job Title: Technical Lead in the Pet Claims Department Location: Kings Hill Salary: £25,000 Working hours: Monday to Friday 9:00-17:00 (36.25 hours) Our client is looking to grow their existing team in Pet Claims Department by taking on a Technical Lead, offering a competitive salary and a supportive environment, where self-development and improvement is encouraged and supported. Our client is looking for bright and enthusiastic individuals, who have a passion for animal care and providing an excellent service to their customers. A Veterinary Nursing qualification is preferable, but someone who is working towards the qualification or has Pet Insurance claims handling experience would also be considered. Based in Kings Hill, you will own a small daily volume of technical claims referred from the team or allocated directly based on value/technicality. You will be required to support the department with technical questions on claims, liaising with T&QC in relation to knowledge gaps, trends and best practice. As well as this you will be responsible for: Provide support when required in relation to Feefo comments for a key client, reviewing claims where 1 to 3 star feedbacks are given. Perform root cause analysis on referred cases. Work with the Customer Experience Manager to consider Complaint root cause analysis alongside Feefo RCA and identify customer pain points delivering recommendations for improvements. Design and maintain pet policy summary windows and review the content regularly to ensure that it accurately reflects current practices. Support with building a suite of standard letters/paragraphs for dealing with common replies/updates to the customers and enquiries to Vets based on the policies we handle. Customer Focus Make sure that you treat all our customers with the principles of Treating Customers Fairly (TCF) Understand how you play a part in the Customer Experience. Provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with. Doing the right thing Make sure that everything you do fits in with the legal requirements, Covéa Insurance policies and regulatory requirements. Be aware of threats to our organisation and customers (e.g. financial crime, fraud and money laundering). Taking the appropriate action to minimise the impact of risks to our business (e.g. by following processes and reporting any concerns to your manager). Treating the personal data of our customers, employees and other individuals lawfully and in accordance with the Data Protection Act 1998, and other related legislation What would we like to see in you? Excellent verbal and written communication skills Ability to effectively prioritise workloads to meet deadlines High attention to detail Organised and methodical Computer literate Strong customer service and problem resolution skills First class interpersonal skills, with ability to communicate with a wide range of people Ability to develop and sustain relationships with internal and external parties. Trustworthy and reliable Respect for customer and business confidentiality Strong service delivery ethic Flexible High standard of personal motivation and initiative Educated to Advanced Level standard or equivalent Experience of working within a Veterinary Surgery/ a detailed knowledge of animal care OR at least two years' experience of handling Pet Insurance claims Interpersonnel are operating as an Employment Business for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website.
16 Nov, 2019
Full Time
Job Title: Technical Lead in the Pet Claims Department Location: Kings Hill Salary: £25,000 Working hours: Monday to Friday 9:00-17:00 (36.25 hours) Our client is looking to grow their existing team in Pet Claims Department by taking on a Technical Lead, offering a competitive salary and a supportive environment, where self-development and improvement is encouraged and supported. Our client is looking for bright and enthusiastic individuals, who have a passion for animal care and providing an excellent service to their customers. A Veterinary Nursing qualification is preferable, but someone who is working towards the qualification or has Pet Insurance claims handling experience would also be considered. Based in Kings Hill, you will own a small daily volume of technical claims referred from the team or allocated directly based on value/technicality. You will be required to support the department with technical questions on claims, liaising with T&QC in relation to knowledge gaps, trends and best practice. As well as this you will be responsible for: Provide support when required in relation to Feefo comments for a key client, reviewing claims where 1 to 3 star feedbacks are given. Perform root cause analysis on referred cases. Work with the Customer Experience Manager to consider Complaint root cause analysis alongside Feefo RCA and identify customer pain points delivering recommendations for improvements. Design and maintain pet policy summary windows and review the content regularly to ensure that it accurately reflects current practices. Support with building a suite of standard letters/paragraphs for dealing with common replies/updates to the customers and enquiries to Vets based on the policies we handle. Customer Focus Make sure that you treat all our customers with the principles of Treating Customers Fairly (TCF) Understand how you play a part in the Customer Experience. Provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with. Doing the right thing Make sure that everything you do fits in with the legal requirements, Covéa Insurance policies and regulatory requirements. Be aware of threats to our organisation and customers (e.g. financial crime, fraud and money laundering). Taking the appropriate action to minimise the impact of risks to our business (e.g. by following processes and reporting any concerns to your manager). Treating the personal data of our customers, employees and other individuals lawfully and in accordance with the Data Protection Act 1998, and other related legislation What would we like to see in you? Excellent verbal and written communication skills Ability to effectively prioritise workloads to meet deadlines High attention to detail Organised and methodical Computer literate Strong customer service and problem resolution skills First class interpersonal skills, with ability to communicate with a wide range of people Ability to develop and sustain relationships with internal and external parties. Trustworthy and reliable Respect for customer and business confidentiality Strong service delivery ethic Flexible High standard of personal motivation and initiative Educated to Advanced Level standard or equivalent Experience of working within a Veterinary Surgery/ a detailed knowledge of animal care OR at least two years' experience of handling Pet Insurance claims Interpersonnel are operating as an Employment Business for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion. Interpersonnel is an equal opportunities employer. Our all current vacancies are on our website.
As a Case Manager, working for this highly professional and hardworking company, you will aim to provide proactive and effective support to the sales team, utilising your exceptional work ethic to ensure all case files are managed accurately and to deadline, never once compromising on the level of customer service provided. Key skills and responsibilities: Acting as the first 'port of call' for clients, lenders and conveyancers with any queries Building and maintaining effective relationships with all new and existing clients Working within prescribed procedures and practices Ensuring timely, accurate and appropriate responses to telephone calls/enquiries Liaising with Mortgage Consultants, appraising them of the progress of specific mortgage cases and seeking to resolve any queries arising Liaising with the Line Manager, escalating any specific problems for discussion/resolution Inputting, updating and maintaining data so that systems and files are accurate Produces written correspondence and documents using standard formats Managing diary system to monitor cases and progress chase as appropriate Follow case progress through the complete process to legal completion and beyond To be considered, applicants will need to both adaptable and flexible to cope with ever changing circumstances, proactively making changes to maintain progress and achieve targets. The ability to communicate effectively and provide first class customer service, handling all correspondence in a friendly and positive manner is also essential. In return you will receive a competitive salary, generous bonus scheme and the ability o become integrated within a supportive and progressive team. To be considered for the role, please contact Helen with your CV. In application for this role, you are consenting to ME Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. ME Recruits Ltd full GDPR policy can be found on the ME Recruits website.
16 Nov, 2019
Full Time
As a Case Manager, working for this highly professional and hardworking company, you will aim to provide proactive and effective support to the sales team, utilising your exceptional work ethic to ensure all case files are managed accurately and to deadline, never once compromising on the level of customer service provided. Key skills and responsibilities: Acting as the first 'port of call' for clients, lenders and conveyancers with any queries Building and maintaining effective relationships with all new and existing clients Working within prescribed procedures and practices Ensuring timely, accurate and appropriate responses to telephone calls/enquiries Liaising with Mortgage Consultants, appraising them of the progress of specific mortgage cases and seeking to resolve any queries arising Liaising with the Line Manager, escalating any specific problems for discussion/resolution Inputting, updating and maintaining data so that systems and files are accurate Produces written correspondence and documents using standard formats Managing diary system to monitor cases and progress chase as appropriate Follow case progress through the complete process to legal completion and beyond To be considered, applicants will need to both adaptable and flexible to cope with ever changing circumstances, proactively making changes to maintain progress and achieve targets. The ability to communicate effectively and provide first class customer service, handling all correspondence in a friendly and positive manner is also essential. In return you will receive a competitive salary, generous bonus scheme and the ability o become integrated within a supportive and progressive team. To be considered for the role, please contact Helen with your CV. In application for this role, you are consenting to ME Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. ME Recruits Ltd full GDPR policy can be found on the ME Recruits website.
A leading Kings Hill based financial company is currently looking for an experienced Senior Underwriter to join their team. With exceptional communication skills and an acute attention to detail, the successful candidate will prove vital in the provision of support to the Head of Lending, underwriting applications to deadline, with a keen eye for detail whilst also ensuring a consistent level of outstanding customer service is provided. Key skills and responsibilities: Assessing portfolio Landlords in accordance with current regulations and guidelines Interpreting CAIS information in accordance with current lending guidelines Providing training to Underwriters where skill gaps are identified Taking ownership of complex cases and queries Building and maintaining effective relationships with all new and existing clients Ensuring timely, accurate and appropriate responses to telephone calls/enquiries or correspondence from clients, lenders or Valuers Liaising with Mortgage Consultants, appraising them of the progress of specific mortgage cases and seeking to resolve any queries arising Liaising with Senior Management, escalating any specific problems for discussion and resolution Inputting, updating and maintaining data so that systems and files accurately always reflect current position Producing written correspondence and documents using standard formats Managing diary system to monitor cases and progress where appropriate Assisting colleagues in dealing with more complex cases Presenting cases to Credit Committee for approval Successful candidates will need 2-3 years underwriting experience and have previously held a mandate in excess of £250,000. In addition to this, you will require experience of dealing with brokers and third parties combined with the ability to work under pressure, to deadlines. To be considered for this role, please contact Helen immediately with your CV as our client is actively interviewing. In application for this role, you are consenting to ME Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. ME Recruits Ltd full GDPR policy can be found at
16 Nov, 2019
Full Time
A leading Kings Hill based financial company is currently looking for an experienced Senior Underwriter to join their team. With exceptional communication skills and an acute attention to detail, the successful candidate will prove vital in the provision of support to the Head of Lending, underwriting applications to deadline, with a keen eye for detail whilst also ensuring a consistent level of outstanding customer service is provided. Key skills and responsibilities: Assessing portfolio Landlords in accordance with current regulations and guidelines Interpreting CAIS information in accordance with current lending guidelines Providing training to Underwriters where skill gaps are identified Taking ownership of complex cases and queries Building and maintaining effective relationships with all new and existing clients Ensuring timely, accurate and appropriate responses to telephone calls/enquiries or correspondence from clients, lenders or Valuers Liaising with Mortgage Consultants, appraising them of the progress of specific mortgage cases and seeking to resolve any queries arising Liaising with Senior Management, escalating any specific problems for discussion and resolution Inputting, updating and maintaining data so that systems and files accurately always reflect current position Producing written correspondence and documents using standard formats Managing diary system to monitor cases and progress where appropriate Assisting colleagues in dealing with more complex cases Presenting cases to Credit Committee for approval Successful candidates will need 2-3 years underwriting experience and have previously held a mandate in excess of £250,000. In addition to this, you will require experience of dealing with brokers and third parties combined with the ability to work under pressure, to deadlines. To be considered for this role, please contact Helen immediately with your CV as our client is actively interviewing. In application for this role, you are consenting to ME Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. ME Recruits Ltd full GDPR policy can be found at
Our client, a well-established and hugely-successful business in Kings Hill are seeking a Mortgage Administrator to join their team on a permanent basis, providing a high level of support to Mortgage Brokers whilst being the first point of contact for all clients. Candidates do not need specific industry experience for this role, however you will need to have proven experience in providing a high level of customer service and administrative support to clients in a similar role. Key Responsibilities: - Build and maintain relationships with both new and existing clients - Ensure you are the first point of contact for all designated clients, providing a timely and accurate response to all enquiries, queries and questions - Input, update and maintain all client data within the internal systems, ensuring accuracy and attention to detail at all times - Produce written forms of communication with meticulous attention to detail and faultless grammar and punctuation - Managing diaries - Effectively manage the overall case through to completion Key Competencies: - Previous experience in a similar role where you will have been required to provide a high level of customer service and administrative support to clients in a busy working environment - Ability to work both independently and as part of a team - Able to learn new company processes and procedures in a timely manner - Able to multi-task whilst prioritising workload where necessary - A good communicator with the ability to speak with other third parties such as solicitors on a regular basis - Knowledge and understanding of the mortgage process would be advantageous although not essential This is a fantastic opportunity for someone with good administrative and customer service experience to join a hugely-successful business in a role that will offer you a high level of responsibility and the opportunity to progress within a new industry. CV's are being reviewed, so please apply now for immediate consideration.
16 Nov, 2019
Full Time
Our client, a well-established and hugely-successful business in Kings Hill are seeking a Mortgage Administrator to join their team on a permanent basis, providing a high level of support to Mortgage Brokers whilst being the first point of contact for all clients. Candidates do not need specific industry experience for this role, however you will need to have proven experience in providing a high level of customer service and administrative support to clients in a similar role. Key Responsibilities: - Build and maintain relationships with both new and existing clients - Ensure you are the first point of contact for all designated clients, providing a timely and accurate response to all enquiries, queries and questions - Input, update and maintain all client data within the internal systems, ensuring accuracy and attention to detail at all times - Produce written forms of communication with meticulous attention to detail and faultless grammar and punctuation - Managing diaries - Effectively manage the overall case through to completion Key Competencies: - Previous experience in a similar role where you will have been required to provide a high level of customer service and administrative support to clients in a busy working environment - Ability to work both independently and as part of a team - Able to learn new company processes and procedures in a timely manner - Able to multi-task whilst prioritising workload where necessary - A good communicator with the ability to speak with other third parties such as solicitors on a regular basis - Knowledge and understanding of the mortgage process would be advantageous although not essential This is a fantastic opportunity for someone with good administrative and customer service experience to join a hugely-successful business in a role that will offer you a high level of responsibility and the opportunity to progress within a new industry. CV's are being reviewed, so please apply now for immediate consideration.
Our Award Winning Client are currently looking for a new addition to their Know Your Customer Team on an up to 12 month maternity cover Fixed Term Contract. The KYC team are seeking an experienced Administrator to join their busy department. You will be responsible for undertaking the update of anti-money laundering/know your customer requirements of customer accounts and customer on-boarding across all areas of the Bank. This will include: Reviewing existing account records. Checking all ID and Requesting any outstanding documentation from the customer in order to satisfy AML requirements. Identifying and investigating any unusual activity, escalating to KYC Team manager as required The successful candidate will have previous knowledge of Anti-Money Laundering requirements and ideally retail banking. An effective team player you will be well organised, possess excellent attention to detail and be fully computer literate. If you have the above experience coupled with excellent communication skills then this is the role for you. Please call the office for more details on this great opportunity or send your CV to apply.
16 Nov, 2019
Contractor
Our Award Winning Client are currently looking for a new addition to their Know Your Customer Team on an up to 12 month maternity cover Fixed Term Contract. The KYC team are seeking an experienced Administrator to join their busy department. You will be responsible for undertaking the update of anti-money laundering/know your customer requirements of customer accounts and customer on-boarding across all areas of the Bank. This will include: Reviewing existing account records. Checking all ID and Requesting any outstanding documentation from the customer in order to satisfy AML requirements. Identifying and investigating any unusual activity, escalating to KYC Team manager as required The successful candidate will have previous knowledge of Anti-Money Laundering requirements and ideally retail banking. An effective team player you will be well organised, possess excellent attention to detail and be fully computer literate. If you have the above experience coupled with excellent communication skills then this is the role for you. Please call the office for more details on this great opportunity or send your CV to apply.
Job Title: Head of Planning Salary: £45,0000 - £65,000 per annum (depending on experience) Reporting to: Client Services Director Hours: 40 hours per week Monday to Friday Keywords: Head of planning; travel insurance; Client Services; insurance; planning The Head of Planning will work collaboratively with the client services management team to refine and implement a best in class customer experience. This will involve leading and developing case management excellence across the whole of client services. Personal Qualities * Instinctively service-orientated, you should be able to demonstrate a thorough knowledge and passion for Contact Centre and operational environments and the dynamics that impact operational performance. * Recent and demonstrable experience in planning, forecasting and resource optimisation in a customer operation or contact centre environment. * Attention to detail, high levels of numeracy, strong verbal and written skills and a creative style are essential for this role. * Ability to adapt forecasting and planning methodologies to a variety of inbound, outbound and back office operational functions. * The ability to think fast, spot trends, act quickly and deliver to tight deadlines within a demanding and challenging environment. * Excellent reporting and presentation skills with a demonstrable expertise in Ms Excel and other analytical tooling. * Experience of using Contact Centre Workforce Management scheduling systems. * A minimum of 4 years Relevant management experience in a call centre We look forward to hearing from you! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
16 Nov, 2019
Full Time
Job Title: Head of Planning Salary: £45,0000 - £65,000 per annum (depending on experience) Reporting to: Client Services Director Hours: 40 hours per week Monday to Friday Keywords: Head of planning; travel insurance; Client Services; insurance; planning The Head of Planning will work collaboratively with the client services management team to refine and implement a best in class customer experience. This will involve leading and developing case management excellence across the whole of client services. Personal Qualities * Instinctively service-orientated, you should be able to demonstrate a thorough knowledge and passion for Contact Centre and operational environments and the dynamics that impact operational performance. * Recent and demonstrable experience in planning, forecasting and resource optimisation in a customer operation or contact centre environment. * Attention to detail, high levels of numeracy, strong verbal and written skills and a creative style are essential for this role. * Ability to adapt forecasting and planning methodologies to a variety of inbound, outbound and back office operational functions. * The ability to think fast, spot trends, act quickly and deliver to tight deadlines within a demanding and challenging environment. * Excellent reporting and presentation skills with a demonstrable expertise in Ms Excel and other analytical tooling. * Experience of using Contact Centre Workforce Management scheduling systems. * A minimum of 4 years Relevant management experience in a call centre We look forward to hearing from you! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Assistant Project Manager - £circa 25,000 per annum Project Manager - £up to 50,000 per annum (Depending On Experience) Kings Hill based. Office Hours Due to increasing and varied commissions of this local thriving construction firm we are seeking to recruit two Project Managers who want to progress their careers within a positive and ambitious company that provides development support and excellent career paths. With offices in London and the South East this company offers flexible and modern working practices to reflect the dynamic nature of the industry operating environment. If you are a Project Manager whether newly qualified or with greater experience in the sector and want to progress your career, then this could be your next move. Currently they have 2 opportunities for the following Project Management roles: * Assistant Project Manager - Retail / Commercial * Project Manager - Retail / Commercial What experience are we looking for? For the Assistant Project Manager role, we will consider candidates that demonstrate some relevant experience or are at a stage of embarking on a career as a Project Manager and need support to advance. Ideally you will have experience in one or more of the following sectors; Retail Commercial, Distribution, Data Centers A good knowledge of the building investment process from project inception through to the successful delivery of the construction phase. Experience in managing and delivering projects as an assistant or lead project manager Organised and able to set up and manage project plans and lead project teams Good IT skills, particularly in excel, Word, PP and project programming software Commercial awareness and able to understand cost plans and targets Understanding of risk management processes Ideally experienced or able to demonstrate an aptitude for managing both roll-out programmes and individual projects that typically reflect the retail sector investment profile Good technical knowledge An understand of building contracts and their implementation A self-motivated and a committed construction professional with high standards and a desire to succeed What qualifications would help support your application? Assistant Project Manager: HND/HNC level and/or working towards a further education qualification. Ideally, junior membership of a professional body e.g. MRICS Project Manager: Degree level qualifications and/or membership of a professional body e.g. MRICS, MAPM, MCIOB, RIBA, Prince Practitioner. Relevant experience and a track record for delivering successful project outcomes. ** Offering a competitive salary alongside excellent benefits and a superb working environment, apply today, interviews are taking place immediately! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy
16 Nov, 2019
Full Time
Assistant Project Manager - £circa 25,000 per annum Project Manager - £up to 50,000 per annum (Depending On Experience) Kings Hill based. Office Hours Due to increasing and varied commissions of this local thriving construction firm we are seeking to recruit two Project Managers who want to progress their careers within a positive and ambitious company that provides development support and excellent career paths. With offices in London and the South East this company offers flexible and modern working practices to reflect the dynamic nature of the industry operating environment. If you are a Project Manager whether newly qualified or with greater experience in the sector and want to progress your career, then this could be your next move. Currently they have 2 opportunities for the following Project Management roles: * Assistant Project Manager - Retail / Commercial * Project Manager - Retail / Commercial What experience are we looking for? For the Assistant Project Manager role, we will consider candidates that demonstrate some relevant experience or are at a stage of embarking on a career as a Project Manager and need support to advance. Ideally you will have experience in one or more of the following sectors; Retail Commercial, Distribution, Data Centers A good knowledge of the building investment process from project inception through to the successful delivery of the construction phase. Experience in managing and delivering projects as an assistant or lead project manager Organised and able to set up and manage project plans and lead project teams Good IT skills, particularly in excel, Word, PP and project programming software Commercial awareness and able to understand cost plans and targets Understanding of risk management processes Ideally experienced or able to demonstrate an aptitude for managing both roll-out programmes and individual projects that typically reflect the retail sector investment profile Good technical knowledge An understand of building contracts and their implementation A self-motivated and a committed construction professional with high standards and a desire to succeed What qualifications would help support your application? Assistant Project Manager: HND/HNC level and/or working towards a further education qualification. Ideally, junior membership of a professional body e.g. MRICS Project Manager: Degree level qualifications and/or membership of a professional body e.g. MRICS, MAPM, MCIOB, RIBA, Prince Practitioner. Relevant experience and a track record for delivering successful project outcomes. ** Offering a competitive salary alongside excellent benefits and a superb working environment, apply today, interviews are taking place immediately! Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy
Pet Claims Assistant Based at Kings Hill, West Malling Permanent Full Time: Monday - Friday 9-5pm (45 minute lunch break) £16,500 p/a This is a fantastic opportunity to join our client based in Kings Hill who are going from strength to strength and growing rapidly! Working in their Pet Insurance department you will be responsible for liaising closely with customers, veterinary practices and 3rd parties to assist the claims department with the smooth claims process journey. Key Responsibilities • Uploading claims correspondence and claim forms received onto the claims system, responding to customers' written requests for claim forms or enquiries into the progress of their claims, and their general enquiries; • Chasing documentation from customers, external contacts and third parties. • Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter; • Taking inbound calls from customers, external contacts and third parties; • Assisting policyholders' with general queries over the telephone; • Taking new claim form request calls; • Taking inbound sales quote calls; • Outbound calling for information to support claims, and returning policyholders calls where necessary; • Generally assisting with administration tasks to support the claims handlers; • Processing continuation claim assessments; • Identifying potentially fraudulent claims and following the agreed processes for referral; • Returning original documents to customers, where required; • Ensuring system records are kept up to date and that claim activity is recorded accurately via system notes; • Adhering to legal requirements, industry regulations and quality standards set by the company. Key Skills, Knowledge and Experience Required • A love of animals! • Customer service skills • Excellent administration skills *Excellent verbal and written communication skills *High standard of personal motivation and initiative Whats on offer? Excellent benefits!! Our client is within the financial services industry client will carry out criminal record and financial checks including CCJs and bankruptcy Interpersonnel are operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. Interpersonnel is an equal opportunities employer. Our all current vacancies are on our
16 Nov, 2019
Full Time
Pet Claims Assistant Based at Kings Hill, West Malling Permanent Full Time: Monday - Friday 9-5pm (45 minute lunch break) £16,500 p/a This is a fantastic opportunity to join our client based in Kings Hill who are going from strength to strength and growing rapidly! Working in their Pet Insurance department you will be responsible for liaising closely with customers, veterinary practices and 3rd parties to assist the claims department with the smooth claims process journey. Key Responsibilities • Uploading claims correspondence and claim forms received onto the claims system, responding to customers' written requests for claim forms or enquiries into the progress of their claims, and their general enquiries; • Chasing documentation from customers, external contacts and third parties. • Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter; • Taking inbound calls from customers, external contacts and third parties; • Assisting policyholders' with general queries over the telephone; • Taking new claim form request calls; • Taking inbound sales quote calls; • Outbound calling for information to support claims, and returning policyholders calls where necessary; • Generally assisting with administration tasks to support the claims handlers; • Processing continuation claim assessments; • Identifying potentially fraudulent claims and following the agreed processes for referral; • Returning original documents to customers, where required; • Ensuring system records are kept up to date and that claim activity is recorded accurately via system notes; • Adhering to legal requirements, industry regulations and quality standards set by the company. Key Skills, Knowledge and Experience Required • A love of animals! • Customer service skills • Excellent administration skills *Excellent verbal and written communication skills *High standard of personal motivation and initiative Whats on offer? Excellent benefits!! Our client is within the financial services industry client will carry out criminal record and financial checks including CCJs and bankruptcy Interpersonnel are operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. Interpersonnel is an equal opportunities employer. Our all current vacancies are on our
