Confidential
Sawston, Cambridge CB22, UK
2nd line IT Systems Administrator Having experienced exceptional growth over the last 5 years, we require a driven individual to join our IT Support team. Strong experience with Virtualisation (VMware, HyperV), Windows Servers, Microsoft 365, Exchange, Active Directory and troubleshooting connectivity issues including firewalls, VPN, WAN & WIFI is required. Your Responsibilities: You will act as the primary point of contact for your assigned tickets raised by both phone or email as well quickly identifying the priority of the issue and ensuring they are dealt with within an agreed SLA. You will need to be able to demonstrate strong communication skills with clients, peers and senior members of the team, enabling the gathering of all relevant information around the issues & correctly recording this within the service management system. Where necessary you will escalate issues to the relevant team and report key information to the IT Manager. The role requires you to be able...