Block Property Manager - Established Managing Agent £30,000-£33,000 + Car Allowance My client is an established and reputable Managing Agent that manages residential blocks and estates out of their regional offices on behalf of Freeholders, Developers and RMC's. They have requested that I source an experienced Block Property Manager to come in and manage a portfolio of residential blocks and estates out of their Wiltshire office. The office is expanding rapidly with lots of new business coming live over the course of the next couple of years so this is an exciting opportunity for someone who is interested in growing with the company. Key duties and responsibilities * Meet and interact with residents in a customer friendly and professional manner. * Ensure reasonable resident issues and service requests are addressed promptly. * Reporting to Senior Management and the Client on the facilities and block management aspect of the portfolio as and when required. * Manage annual service charge budgets and oversee ground rent and service charges including interim and final invoicing and collection. * To identify incidents and maintenance issues and direct action where appropriate. * To ensure health and safety guidelines are adhered to and all risks to visitors, staff and residents are removed or reported. * To carry out block/works and inspections * Organising and supervising repair, maintenance and, if required, improvement works under existing contracts or arrangements. * Appointing and managing caretakers and contractors as required to provide or perform services on behalf of the freeholder and/or tenants. * Monitoring the performance of caretakers and contractors generally to assure value for money and quality of service. * Ensuring that the service complies with all statutory and regulation provisions and requirements including Health & Safety. * Establishing and maintaining a good working relationship with third party suppliers (such as contractors and agents) * Attending meetings as may be required from time to time in fulfilment of the service obligations, including Residents Management Meetings out of hours as may be required from time to time. * Approve for payment invoices and ensure that no financial liabilities are committed without adequate funding available. * Reading all leases and other documents to understand fully the covenants and obligations required to be performed on behalf of clients, including the management of breaches of covenant. * Complying with Statutory provisions in relation to any proposed works or expenditure * Attending Court and such Tribunals as may from time to time be required to give evidence in support of the client's position. * Managing enquiries from lessees and their Solicitors * Managing insurance claims via brokers and/or loss adjusters We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
22 Jan, 2019
Full Time
Block Property Manager - Established Managing Agent £30,000-£33,000 + Car Allowance My client is an established and reputable Managing Agent that manages residential blocks and estates out of their regional offices on behalf of Freeholders, Developers and RMC's. They have requested that I source an experienced Block Property Manager to come in and manage a portfolio of residential blocks and estates out of their Wiltshire office. The office is expanding rapidly with lots of new business coming live over the course of the next couple of years so this is an exciting opportunity for someone who is interested in growing with the company. Key duties and responsibilities * Meet and interact with residents in a customer friendly and professional manner. * Ensure reasonable resident issues and service requests are addressed promptly. * Reporting to Senior Management and the Client on the facilities and block management aspect of the portfolio as and when required. * Manage annual service charge budgets and oversee ground rent and service charges including interim and final invoicing and collection. * To identify incidents and maintenance issues and direct action where appropriate. * To ensure health and safety guidelines are adhered to and all risks to visitors, staff and residents are removed or reported. * To carry out block/works and inspections * Organising and supervising repair, maintenance and, if required, improvement works under existing contracts or arrangements. * Appointing and managing caretakers and contractors as required to provide or perform services on behalf of the freeholder and/or tenants. * Monitoring the performance of caretakers and contractors generally to assure value for money and quality of service. * Ensuring that the service complies with all statutory and regulation provisions and requirements including Health & Safety. * Establishing and maintaining a good working relationship with third party suppliers (such as contractors and agents) * Attending meetings as may be required from time to time in fulfilment of the service obligations, including Residents Management Meetings out of hours as may be required from time to time. * Approve for payment invoices and ensure that no financial liabilities are committed without adequate funding available. * Reading all leases and other documents to understand fully the covenants and obligations required to be performed on behalf of clients, including the management of breaches of covenant. * Complying with Statutory provisions in relation to any proposed works or expenditure * Attending Court and such Tribunals as may from time to time be required to give evidence in support of the client's position. * Managing enquiries from lessees and their Solicitors * Managing insurance claims via brokers and/or loss adjusters We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Introduction We need: • Data Analysis and Design Lead in our Head office in Swindon• Salary £53,694- £87,253 a year (dependent on current salary and banding) based on a permanent, 35 hours per week contract plus company car or cash allowance We're moving forward into the next chapter of our Society's history with a refreshed strategy that allows us to leverage the benefits of mutuality and adapt to the ever-changing needs of our members. Data underpins this and all five of our cornerstones and is a great enabler towards achieving our ambition of building society, nationwide. We're transforming the way we collect, look after and use member and business data, and that is why we're creating new roles as important step in strengthening the data competence we need to realise the opportunity that data presents for our members and colleagues. The Data & Analytics community is responsible for transforming our data and analytics capability to enable our colleagues to better serve our members' needs. Within the community, the Data and Analytics Solutions team is responsible for the design, engineering, test and deployment of our data platforms and solutions which are at the core of our strategic ambitions. We're significantly expanding and strengthening our inhouse teams and working closely with key strategic partners to deliver our strategic ambitions. An exciting opportunity has now arisen to join the growing Data Solutions team as the Data Analysis and Design Lead. You'll be joining us at an exciting time and will have a huge opportunity to help shape our community as we expand our operations and deliver our strategy. Who we're looking for As a minimum requirement, you'll : • Be typically educated to degree level with significant proven experience in leading data analysis and design teams in a reporting and analytics environment using relevant technologies• Have proven experience at a senior level in a data analysis and design role with multiple objectives and clients.• Extensive experience of hybrid lake and data warehouse architectures and open source technologies.• Extensive financial services experience. • Have line management experience of managing teams operating at specialist/management level and be used to leading teams through periods of complex change• Be highly resilient with the ability to handle conflict and pressure• Have proven ability to communicate and influence at all levels and engage confidently with Senior Executives.• Demonstrate proven experience of managing and improving supplier performance• Possess a detailed knowledge of current and future technologies relevant to Nationwide's needs• Have excellent negotiation and facilitation skills • Demonstrate the ability to react with pace to changing demand It would be nice if you also had: • Experience in Teradata, Informatica and Hadoop • Be able to evidence knowledge of project management methodologies and frameworks What you'll be doing Reporting to the Director of Data & Analytics Solutions, your role will be to develop and implement designs and related working practices to transform Nationwide's reporting and analytics capabilities in line with both the Data & Analytics Strategy and the IT Strategy whilst continuing to meet regulatory and business demand. The role will lead and develop a team of specialist data analysts and designers and is accountable for the integrity of delivery within your area and for providing consultancy and support services. Key accountabilities will be:- • Take ownership and lead the design of our strategic data and analytics platforms to transform Nationwide's data and analytics capabilities. • Drive innovation through a deep understanding of technology trends and drivers and their application to our business needs.• Accountable for the design and technical analysis strategy in collaboration with Enterprise and Programme Architecture.• Accountable for establishing and operating effective governance on solutions to ensure all designs are aligned to the Data & Analytics Strategy, IT Strategy and technical blueprint.• Line management of up to 20 direct reports and responsible for contract, supplier, practice resource quality and compliance (on-shore and offshore, up to an additional 50 resources).• Accountable for resourcing and building the capabilities within the Data Analysis and Solutions Design team.• Additionally, accountable for ensuring a large and complex strategic programme/project portfolio aligns to our strategies through : o Accountability for High Level and Detailed Designso Accountable for developing detailed, accurate and clear data requirementso Accountable for the production and review of designs and technical requirement across all environments, using expert domain knowledge.o Accountable for production and validation of estimates and quotes and driving value from suppliers
22 Jan, 2019
Full Time
Introduction We need: • Data Analysis and Design Lead in our Head office in Swindon• Salary £53,694- £87,253 a year (dependent on current salary and banding) based on a permanent, 35 hours per week contract plus company car or cash allowance We're moving forward into the next chapter of our Society's history with a refreshed strategy that allows us to leverage the benefits of mutuality and adapt to the ever-changing needs of our members. Data underpins this and all five of our cornerstones and is a great enabler towards achieving our ambition of building society, nationwide. We're transforming the way we collect, look after and use member and business data, and that is why we're creating new roles as important step in strengthening the data competence we need to realise the opportunity that data presents for our members and colleagues. The Data & Analytics community is responsible for transforming our data and analytics capability to enable our colleagues to better serve our members' needs. Within the community, the Data and Analytics Solutions team is responsible for the design, engineering, test and deployment of our data platforms and solutions which are at the core of our strategic ambitions. We're significantly expanding and strengthening our inhouse teams and working closely with key strategic partners to deliver our strategic ambitions. An exciting opportunity has now arisen to join the growing Data Solutions team as the Data Analysis and Design Lead. You'll be joining us at an exciting time and will have a huge opportunity to help shape our community as we expand our operations and deliver our strategy. Who we're looking for As a minimum requirement, you'll : • Be typically educated to degree level with significant proven experience in leading data analysis and design teams in a reporting and analytics environment using relevant technologies• Have proven experience at a senior level in a data analysis and design role with multiple objectives and clients.• Extensive experience of hybrid lake and data warehouse architectures and open source technologies.• Extensive financial services experience. • Have line management experience of managing teams operating at specialist/management level and be used to leading teams through periods of complex change• Be highly resilient with the ability to handle conflict and pressure• Have proven ability to communicate and influence at all levels and engage confidently with Senior Executives.• Demonstrate proven experience of managing and improving supplier performance• Possess a detailed knowledge of current and future technologies relevant to Nationwide's needs• Have excellent negotiation and facilitation skills • Demonstrate the ability to react with pace to changing demand It would be nice if you also had: • Experience in Teradata, Informatica and Hadoop • Be able to evidence knowledge of project management methodologies and frameworks What you'll be doing Reporting to the Director of Data & Analytics Solutions, your role will be to develop and implement designs and related working practices to transform Nationwide's reporting and analytics capabilities in line with both the Data & Analytics Strategy and the IT Strategy whilst continuing to meet regulatory and business demand. The role will lead and develop a team of specialist data analysts and designers and is accountable for the integrity of delivery within your area and for providing consultancy and support services. Key accountabilities will be:- • Take ownership and lead the design of our strategic data and analytics platforms to transform Nationwide's data and analytics capabilities. • Drive innovation through a deep understanding of technology trends and drivers and their application to our business needs.• Accountable for the design and technical analysis strategy in collaboration with Enterprise and Programme Architecture.• Accountable for establishing and operating effective governance on solutions to ensure all designs are aligned to the Data & Analytics Strategy, IT Strategy and technical blueprint.• Line management of up to 20 direct reports and responsible for contract, supplier, practice resource quality and compliance (on-shore and offshore, up to an additional 50 resources).• Accountable for resourcing and building the capabilities within the Data Analysis and Solutions Design team.• Additionally, accountable for ensuring a large and complex strategic programme/project portfolio aligns to our strategies through : o Accountability for High Level and Detailed Designso Accountable for developing detailed, accurate and clear data requirementso Accountable for the production and review of designs and technical requirement across all environments, using expert domain knowledge.o Accountable for production and validation of estimates and quotes and driving value from suppliers
Location: Swindon The opportunity: The jobholder will report directly to the Head of International CRM and manage a portfolio of existing customers. The current portfolio of clients are represented in the UK & Continental Europe. The key purpose of the CRM role is to retain our clients, grow their value to our shareholder, support the acquisition of new business and increase customer commonality across the Zurich Group. Additionally the CRM team gathers customer and market intelligence to facilitate opportunity identification and to inform proposition development. This role will have both financial and activity based targets and will be rewarded via a specific CRM sales incentive in addition to a competitive salary and benefits package. As our customers are spread across a broad geography there will be a requirement to travel in support of your assigned customers which we estimate to be around 15% of your time but it could be as much as 20%. An element of flexibility in work approach will also be required due to time zone differences. Key Responsibilities: Build, develop and maintain relationships with major customers to influence them to retain and grow their business with Zurich. Handle regional CRM / CSM activity to achieve global customer targets. Grow existing customer returns by increasing member take up and developing relationships that lead to repeat sales and customer referrals. Develop account strategies to effectively segment and target customer growth and cross selling opportunities. Attendance & participation as required at new business beauty parades, trustee and customer meetings and other corporate events. Contribute to the tactical and strategic development of the proposition and engage existing key customers in that development. To maintain up-to-date records of customer contact and development activity. To deputise for the Head of CRM as appropriate. To undertake member presentations as appropriate & to ensure member feedback is responded to and to personally address issues with key scheme sponsors or Trustees / Advisors. Understand and follow the responsibilities associated with regulatory bodies and how this affects the customer, EBCs and Zurich. Develop, handle and / or deliver key customer governance and performance stewardship reporting. Ensure full compliance with both internal and external rules and regulations governing the work and activity of the CRM team and the Zurich business. Your skills and experience: Sound general educational background. Professional certification in pensions, risk, insurance or employee benefits would be desirable and/or. Experience of corporate customer sales and relationship management. Familiarity with corporate customer needs and those of their advisers. A deep understanding of international DC pensions and markets. A sound understanding of the compliance requirements affecting dealings with Intermediaries, Trustees, Companies and members as they relate to our corporate savings products. A thorough knowledge of Zurich International Online and ZINT Corporate proposition's. Experience of working Internationally. An ability to understand, interpret and translate customer requirements into retention and revenue generating actions. Sales, prospecting and presentation skills [face to face, telephone and web based]. Track record of delivery against growth, Income and expense targets. Proven internal and external relationship management skills at all levels. Excellent communication, influencing and motivational ability. Business planning and organisation. Negotiation Fluency in English language both written and verbal is important, French, Dutch or other European language skills would be desirable. The Reward: As well as an attractive salary we offer an excellent lifestyle benefits package which includes - •Company car •12% pension •25 days holiday plus an additional 3 volunteering days •Full private medical cover •Annual company bonuses •Discounted gym membership, •Discounted gadget insurance •Discounted technology offers •Virtual GP appointments •Free flu jab Who we are: Zurich International Corporate Solutions [ZICS] is part of the Zurich International [ZINT] business unit and provides cross border corporate employee benefits solutions to multinational companies via specialist intermediaries. We also provide domestic solutions where our licenses allow and it makes sense to do so. This role supports our International Pension [IPP] business and ZICS manages around US$4.5bn of assets under administration for more than 700 globally spread customers. Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 60,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services. Further information: At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, race, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
22 Jan, 2019
Full Time
Location: Swindon The opportunity: The jobholder will report directly to the Head of International CRM and manage a portfolio of existing customers. The current portfolio of clients are represented in the UK & Continental Europe. The key purpose of the CRM role is to retain our clients, grow their value to our shareholder, support the acquisition of new business and increase customer commonality across the Zurich Group. Additionally the CRM team gathers customer and market intelligence to facilitate opportunity identification and to inform proposition development. This role will have both financial and activity based targets and will be rewarded via a specific CRM sales incentive in addition to a competitive salary and benefits package. As our customers are spread across a broad geography there will be a requirement to travel in support of your assigned customers which we estimate to be around 15% of your time but it could be as much as 20%. An element of flexibility in work approach will also be required due to time zone differences. Key Responsibilities: Build, develop and maintain relationships with major customers to influence them to retain and grow their business with Zurich. Handle regional CRM / CSM activity to achieve global customer targets. Grow existing customer returns by increasing member take up and developing relationships that lead to repeat sales and customer referrals. Develop account strategies to effectively segment and target customer growth and cross selling opportunities. Attendance & participation as required at new business beauty parades, trustee and customer meetings and other corporate events. Contribute to the tactical and strategic development of the proposition and engage existing key customers in that development. To maintain up-to-date records of customer contact and development activity. To deputise for the Head of CRM as appropriate. To undertake member presentations as appropriate & to ensure member feedback is responded to and to personally address issues with key scheme sponsors or Trustees / Advisors. Understand and follow the responsibilities associated with regulatory bodies and how this affects the customer, EBCs and Zurich. Develop, handle and / or deliver key customer governance and performance stewardship reporting. Ensure full compliance with both internal and external rules and regulations governing the work and activity of the CRM team and the Zurich business. Your skills and experience: Sound general educational background. Professional certification in pensions, risk, insurance or employee benefits would be desirable and/or. Experience of corporate customer sales and relationship management. Familiarity with corporate customer needs and those of their advisers. A deep understanding of international DC pensions and markets. A sound understanding of the compliance requirements affecting dealings with Intermediaries, Trustees, Companies and members as they relate to our corporate savings products. A thorough knowledge of Zurich International Online and ZINT Corporate proposition's. Experience of working Internationally. An ability to understand, interpret and translate customer requirements into retention and revenue generating actions. Sales, prospecting and presentation skills [face to face, telephone and web based]. Track record of delivery against growth, Income and expense targets. Proven internal and external relationship management skills at all levels. Excellent communication, influencing and motivational ability. Business planning and organisation. Negotiation Fluency in English language both written and verbal is important, French, Dutch or other European language skills would be desirable. The Reward: As well as an attractive salary we offer an excellent lifestyle benefits package which includes - •Company car •12% pension •25 days holiday plus an additional 3 volunteering days •Full private medical cover •Annual company bonuses •Discounted gym membership, •Discounted gadget insurance •Discounted technology offers •Virtual GP appointments •Free flu jab Who we are: Zurich International Corporate Solutions [ZICS] is part of the Zurich International [ZINT] business unit and provides cross border corporate employee benefits solutions to multinational companies via specialist intermediaries. We also provide domestic solutions where our licenses allow and it makes sense to do so. This role supports our International Pension [IPP] business and ZICS manages around US$4.5bn of assets under administration for more than 700 globally spread customers. Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 60,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services. Further information: At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, race, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Location: Swindon The opportunity: An exciting opportunity has arisen for a Customer Experience Analyst to join our Service Management Team in Life Manufacturing. You will be responsible for seeking, analysing, and acting upon customer and intermediary feedback, to improve processes and remove barriers for our customers within UK Life. The role will involve working closely with senior partners across both Zurich and Capita, leading external and internal relationships and reporting results. This role will suit someone with a great attention to detail, who has a broad knowledge of UK Life products and systems and the enthusiasm and aim to promote and deliver continuous improvement throughout the business. Key Responsibilities: • Act as a technical expert on Medallia and be a point of escalation. • Actively promoting the Voice of the Customer program by sharing customer stories. • Analysing Net Promoter System (NPS) data and complaint root cause analysis (RCA) to understand customer and intermediary perspectives. • Reporting NPS, Complaints RCA and other customer insights to senior management, suggesting improvement actions. • Active participant in RCA group producing regular MI and reporting. • Lead the Continuous Improvement Group, challenging end to end customer journeys and processes. • Actively improving customer journeys and business efficiency, by considering facts, options and risks to get to the right outcome. • Ensuring items raised are actively progressed through to closure and MI is provided monthly. • Handle implementation of continuous improvement projects and engaging with the relevant areas to deliver these within the agreed timescales. • Actively review issues, complete trend analysis and evidence action taken to prevent reoccurrence. • Create strong working relationships with partners from across the UK. • Inspire, support and coach members of the team and wider business. • Celebrate feedback by recognising excellent customer focused behaviour. • Represent Operations on business wide projects, keeping partners updated with progress and actions where needed. • Support the Vulnerable Customer program within UK Life. • Share knowledge and expertise with other areas of the business. • Contribute to a positive and supportive team culture. Your skills and experience: • Minimum 5 years' experience in a customer focused role within a financial services environment. • Relevant CII qualifications. • Ability to listen and influence effectively. • Experience in identifying and delivering continuous improvement initiatives taking ownership and demonstrating a track record of continuous improvement and delivering projects on time. • Ability to manage conflicting priorities and cope with a fast moving environment with varying workloads and pressures. • Excellent numeracy and analytical skills ensuring strict attention to detail. • Problem solving, decision making and judgement skills. • A self-starter, with excellent planning, organisation and decision making skills to respond to varying workloads and pressures. • Excellent verbal and written communication skills, always professional with your language and how you give updates. • Ability to coach others through constructive feedback and improvement ideas. • Demonstrate knowledge of UK Life and the relevant products and systems. • Achieve personal goals and objectives, evaluating success and learning. • Exhibit enthusiasm and an openness to opportunity and change. The Reward: In return we offer a very competitive salary for this role. As well as this we offer an excellent lifestyle benefits package which includes - • Company car/car allowance • 12% pension • 25 days holiday plus an additional 3 volunteering days • Full private medical cover • Discounted gadget insurance • Annual company bonuses • Discounted technology offers Who we are: With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best. You'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. Further information: At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, race, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
22 Jan, 2019
Full Time
Location: Swindon The opportunity: An exciting opportunity has arisen for a Customer Experience Analyst to join our Service Management Team in Life Manufacturing. You will be responsible for seeking, analysing, and acting upon customer and intermediary feedback, to improve processes and remove barriers for our customers within UK Life. The role will involve working closely with senior partners across both Zurich and Capita, leading external and internal relationships and reporting results. This role will suit someone with a great attention to detail, who has a broad knowledge of UK Life products and systems and the enthusiasm and aim to promote and deliver continuous improvement throughout the business. Key Responsibilities: • Act as a technical expert on Medallia and be a point of escalation. • Actively promoting the Voice of the Customer program by sharing customer stories. • Analysing Net Promoter System (NPS) data and complaint root cause analysis (RCA) to understand customer and intermediary perspectives. • Reporting NPS, Complaints RCA and other customer insights to senior management, suggesting improvement actions. • Active participant in RCA group producing regular MI and reporting. • Lead the Continuous Improvement Group, challenging end to end customer journeys and processes. • Actively improving customer journeys and business efficiency, by considering facts, options and risks to get to the right outcome. • Ensuring items raised are actively progressed through to closure and MI is provided monthly. • Handle implementation of continuous improvement projects and engaging with the relevant areas to deliver these within the agreed timescales. • Actively review issues, complete trend analysis and evidence action taken to prevent reoccurrence. • Create strong working relationships with partners from across the UK. • Inspire, support and coach members of the team and wider business. • Celebrate feedback by recognising excellent customer focused behaviour. • Represent Operations on business wide projects, keeping partners updated with progress and actions where needed. • Support the Vulnerable Customer program within UK Life. • Share knowledge and expertise with other areas of the business. • Contribute to a positive and supportive team culture. Your skills and experience: • Minimum 5 years' experience in a customer focused role within a financial services environment. • Relevant CII qualifications. • Ability to listen and influence effectively. • Experience in identifying and delivering continuous improvement initiatives taking ownership and demonstrating a track record of continuous improvement and delivering projects on time. • Ability to manage conflicting priorities and cope with a fast moving environment with varying workloads and pressures. • Excellent numeracy and analytical skills ensuring strict attention to detail. • Problem solving, decision making and judgement skills. • A self-starter, with excellent planning, organisation and decision making skills to respond to varying workloads and pressures. • Excellent verbal and written communication skills, always professional with your language and how you give updates. • Ability to coach others through constructive feedback and improvement ideas. • Demonstrate knowledge of UK Life and the relevant products and systems. • Achieve personal goals and objectives, evaluating success and learning. • Exhibit enthusiasm and an openness to opportunity and change. The Reward: In return we offer a very competitive salary for this role. As well as this we offer an excellent lifestyle benefits package which includes - • Company car/car allowance • 12% pension • 25 days holiday plus an additional 3 volunteering days • Full private medical cover • Discounted gadget insurance • Annual company bonuses • Discounted technology offers Who we are: With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best. You'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. Further information: At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, race, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
About Network Rail Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. It's a real team effort; One which calls for the collaboration of the industry's finest professionals. We've created a supportive, sharing, respectful and diverse culture - because shared expertise and new perspectives make us stronger. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us. Brief Description We are transforming the network with a huge range of ambitious and ground-breaking projects. We're harnessing the latest technology and innovative thinking to create and maintain the railway of the future - safe, reliable, efficient and impressive. We keep commuters and freight moving in the right direction. Forwards, and that means we help keep the economy moving, too. Western Projects is an operations based Buildings and Civils delivery team for Western Route. The team is responsible for completing reactive emergency works as well as planned maintenance and renewals. The works are extremely varied in complexity and duration and usually require some form of construction work. About the role (External) Brief Description As Programme Manager, you will be responsible for leading the Western Projects Buildings team and hold full accountability for their success. Key Accountabilities : 1. Develop and deliver a specific Programme of work, on time, to budget and to other agreed success criteria within corporate guidelines including the Investment Competence Framework. 2. Work with the client to establish an effective relationship supporting effective delivery, performance measurement and management of change. This should encompass where appropriate communications with outside bodies. 3. Develop and manage the Programme team (including external suppliers), monitoring adequate resources available to deliver a flexible, competent, skilled and effective workforce at all times. 4. Achieve the programme outturn and margins as agreed with the Programme Director. 5. Develop an appropriate strategy for the development and delivery of the Programme work scope. 6. Identify priority opportunities within the programme and lead promotion and sharing of best practice between programmes. 7. Monitor planning so that it considers cross-programme requirements and supports the effective delivery of contracted obligations. 8. Undertake accident investigation when remitted by the relevant designated competent person 9. Identify and implement quality and efficiency improvement initiatives. 10. Lead and inspire the team to maintain full engagement in meeting business objectives. 11. Manage and comply with company procedures to provide appropriate resources, communication strategies, training, competency and evaluate fitness of staff to safely deliver their accountabilities. 12. Act upon and discharge of, all Construction Design Management (CDM) obligations for projects as directed. Essential Criteria 1. Member of a relevant professional body with chartered status and/or educated to degree level. 2. Able to lead a team and motivate team members. 3. Relevant experience in the successful management of major programmes of work in the construction and/or rail industries. 4. Strong commercial and negotiation skills. 5. Knowledge of the principles of investment processes and procedures. 6. Knowledge of the principles of Health & Safety legislation, environmental and best practice. 7. Construction design management competence 8. Project safety management experience 9. Accident investigation experience. 10. Knowledge and understanding of project and contract management Desirable Criteria 1. Previous experience of managing a large organisation 2. Knowledge of/experience in the UK railway industry About the role : A little bit more about what you'll be doing in this role Project Delivery 1. You'll take accountability and responsibility in leading a large scale programmes or portfolios delivering them right first time and within timescale and budget and to a high level of quality. 2. You'll form project teams consisting of the required specialists so that pragmatic and supportable solutions are delivered to customer using GRIP and to agreed Standards. 3. You'll take responsibility for delivering return on investment associated with the benefits case and technical compliance 4. You'll deploy effective risk and issue management and change control processes in line with company project management standards 5. You'll create project plans, identify the critical path, baseline the plans and track against the baselined plan at an appropriate frequency so that issues are identified and managed prior to affecting the critical path. This will include effective management of dependencies with other projects or suppliers. 6. You'll escalate issues to the Programme Director in a timely manner, including contractual issues with suppliers. Stakeholder Management 1. You'll build and maintain relationships with business representatives and stakeholders so that expectations are managed and requirements are benefits driven. You'll also act as the primary point of contact for the project or subproject and work closely with the client to manage issues and concerns. 2. You'll regularly update sponsors and stakeholders on the progress of the project with clear, appropriate, and timely communications. Supplier Management 1. You'll take end to end accountability for the management of all suppliers and other third parties in terms of their deliverables to the project. 2. Where supplier management is part of the project responsibility, you'll work with the Contracts & Procurement team to check that contracts and other formal documents are appropriate in terms of the allocation of risk and responsibility, so that Network Rail does not duplicate supplier responsibilities while protecting Network Rail against supplier failure. 3. You'll manage suppliers so that they deliver to time and budget, and manage the process of dealing with supplier issued Change Requests. You'll take advanced action to mitigate risks. 4. You'll establish firm and trusted relationships with suppliers so that non-contractual issues can be resolved quickly and amicably with the minimum of overhead. Financial Management 1. You'll manage project finances as required by Network Rail standards, including accurate and informed forecasting, authorisation of payment only on delivery, and accurate reporting of the project status and current financial position. You'll take appropriate and timely action where financial measures deviate from agreed tolerances. 2. You'll manage changes to the deliverables or financials declared within the Investment Paper through the formal change control procedure. 3. You'll be able to demonstrate to the Leadership and Financial teams that project costs are traceable to the project plan. How To Apply- External Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life. Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised. Salary : starting from £64,512 going up to £72,576 Closing date: 25th January 2019 . Late applications will not be accepted. Currency GBP Amount of Travel Work At Home
22 Jan, 2019
Full Time
About Network Rail Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. It's a real team effort; One which calls for the collaboration of the industry's finest professionals. We've created a supportive, sharing, respectful and diverse culture - because shared expertise and new perspectives make us stronger. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us. Brief Description We are transforming the network with a huge range of ambitious and ground-breaking projects. We're harnessing the latest technology and innovative thinking to create and maintain the railway of the future - safe, reliable, efficient and impressive. We keep commuters and freight moving in the right direction. Forwards, and that means we help keep the economy moving, too. Western Projects is an operations based Buildings and Civils delivery team for Western Route. The team is responsible for completing reactive emergency works as well as planned maintenance and renewals. The works are extremely varied in complexity and duration and usually require some form of construction work. About the role (External) Brief Description As Programme Manager, you will be responsible for leading the Western Projects Buildings team and hold full accountability for their success. Key Accountabilities : 1. Develop and deliver a specific Programme of work, on time, to budget and to other agreed success criteria within corporate guidelines including the Investment Competence Framework. 2. Work with the client to establish an effective relationship supporting effective delivery, performance measurement and management of change. This should encompass where appropriate communications with outside bodies. 3. Develop and manage the Programme team (including external suppliers), monitoring adequate resources available to deliver a flexible, competent, skilled and effective workforce at all times. 4. Achieve the programme outturn and margins as agreed with the Programme Director. 5. Develop an appropriate strategy for the development and delivery of the Programme work scope. 6. Identify priority opportunities within the programme and lead promotion and sharing of best practice between programmes. 7. Monitor planning so that it considers cross-programme requirements and supports the effective delivery of contracted obligations. 8. Undertake accident investigation when remitted by the relevant designated competent person 9. Identify and implement quality and efficiency improvement initiatives. 10. Lead and inspire the team to maintain full engagement in meeting business objectives. 11. Manage and comply with company procedures to provide appropriate resources, communication strategies, training, competency and evaluate fitness of staff to safely deliver their accountabilities. 12. Act upon and discharge of, all Construction Design Management (CDM) obligations for projects as directed. Essential Criteria 1. Member of a relevant professional body with chartered status and/or educated to degree level. 2. Able to lead a team and motivate team members. 3. Relevant experience in the successful management of major programmes of work in the construction and/or rail industries. 4. Strong commercial and negotiation skills. 5. Knowledge of the principles of investment processes and procedures. 6. Knowledge of the principles of Health & Safety legislation, environmental and best practice. 7. Construction design management competence 8. Project safety management experience 9. Accident investigation experience. 10. Knowledge and understanding of project and contract management Desirable Criteria 1. Previous experience of managing a large organisation 2. Knowledge of/experience in the UK railway industry About the role : A little bit more about what you'll be doing in this role Project Delivery 1. You'll take accountability and responsibility in leading a large scale programmes or portfolios delivering them right first time and within timescale and budget and to a high level of quality. 2. You'll form project teams consisting of the required specialists so that pragmatic and supportable solutions are delivered to customer using GRIP and to agreed Standards. 3. You'll take responsibility for delivering return on investment associated with the benefits case and technical compliance 4. You'll deploy effective risk and issue management and change control processes in line with company project management standards 5. You'll create project plans, identify the critical path, baseline the plans and track against the baselined plan at an appropriate frequency so that issues are identified and managed prior to affecting the critical path. This will include effective management of dependencies with other projects or suppliers. 6. You'll escalate issues to the Programme Director in a timely manner, including contractual issues with suppliers. Stakeholder Management 1. You'll build and maintain relationships with business representatives and stakeholders so that expectations are managed and requirements are benefits driven. You'll also act as the primary point of contact for the project or subproject and work closely with the client to manage issues and concerns. 2. You'll regularly update sponsors and stakeholders on the progress of the project with clear, appropriate, and timely communications. Supplier Management 1. You'll take end to end accountability for the management of all suppliers and other third parties in terms of their deliverables to the project. 2. Where supplier management is part of the project responsibility, you'll work with the Contracts & Procurement team to check that contracts and other formal documents are appropriate in terms of the allocation of risk and responsibility, so that Network Rail does not duplicate supplier responsibilities while protecting Network Rail against supplier failure. 3. You'll manage suppliers so that they deliver to time and budget, and manage the process of dealing with supplier issued Change Requests. You'll take advanced action to mitigate risks. 4. You'll establish firm and trusted relationships with suppliers so that non-contractual issues can be resolved quickly and amicably with the minimum of overhead. Financial Management 1. You'll manage project finances as required by Network Rail standards, including accurate and informed forecasting, authorisation of payment only on delivery, and accurate reporting of the project status and current financial position. You'll take appropriate and timely action where financial measures deviate from agreed tolerances. 2. You'll manage changes to the deliverables or financials declared within the Investment Paper through the formal change control procedure. 3. You'll be able to demonstrate to the Leadership and Financial teams that project costs are traceable to the project plan. How To Apply- External Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. We positively embrace flexible working recognising that employees may wish to balance work and family/home life. Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised. Salary : starting from £64,512 going up to £72,576 Closing date: 25th January 2019 . Late applications will not be accepted. Currency GBP Amount of Travel Work At Home
Introduction We need: A Media Relations Officer based in either London or Swindon Salary range £30,506 - £44,065 per annum, dependent on skills and experience Applications are invited until 31 st January This is a great chance to help manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have solid experience in the delivery of high-impact external communication strategies and action plans to help deliver desired business outcomes, or can demonstrate the essential skills required Own strong practical experience of public relations Be very articulate with excellent presentation skills, both written and verbal using all modern forms of technology Evidence strong analytical skills and knowledge to produce a persuasive business case, and can understand and use appropriate measures to demonstrate results Be able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise impact Have sound business judgement and strong organisational awareness Have experience of building successful networks both internally and externally We would also be seeking someone; With a strong news sense and demonstrable experience of dealing with media Who can evidence the ability to write in a concise, pithy manner, with strong attention to detail Who's a confident communicator, particularly in managing issues Who's a strategic thinker - innovative, yet pragmatic Used to working under pressure and at speed to meet challenging deadlines, whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Develop and enhance the day to day relationships with key media (TV; radio; online & social media; financial, national, regional and trade press) Contribute to communication strategies including drafting news releases and other communications materials Prepare both proactive and reactive media positionings to protect and enhance Nationwide's brand and reputation Use well-honed communications skills to deal with a wide range of complex and challenging enquiries - including those from the national and local press and the Society's members as well as broadcasters and trade media and across online & social media Liaise effectively across the business, including within the Marketing and Engagement Community, so as to gain alignment and consistency in approach and maximise the effectiveness of all communications Translate complex business-related information into easy to understand, commonly understood language fit for purpose externally Manage events, analyse data, organise meetings, organise the updating of intranet and internet sites, liaise with departmental budget and risk officers, as required. Liaise with suppliers/outside bodies seeking to issue news releases featuring Nationwide to ensure coherence of message Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Show keen interest in competitor and industry activity to anticipate and react to issues externally Provide support to Senior Managers in External Relations and the Head of External Relations
22 Jan, 2019
Full Time
Introduction We need: A Media Relations Officer based in either London or Swindon Salary range £30,506 - £44,065 per annum, dependent on skills and experience Applications are invited until 31 st January This is a great chance to help manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have solid experience in the delivery of high-impact external communication strategies and action plans to help deliver desired business outcomes, or can demonstrate the essential skills required Own strong practical experience of public relations Be very articulate with excellent presentation skills, both written and verbal using all modern forms of technology Evidence strong analytical skills and knowledge to produce a persuasive business case, and can understand and use appropriate measures to demonstrate results Be able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise impact Have sound business judgement and strong organisational awareness Have experience of building successful networks both internally and externally We would also be seeking someone; With a strong news sense and demonstrable experience of dealing with media Who can evidence the ability to write in a concise, pithy manner, with strong attention to detail Who's a confident communicator, particularly in managing issues Who's a strategic thinker - innovative, yet pragmatic Used to working under pressure and at speed to meet challenging deadlines, whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Develop and enhance the day to day relationships with key media (TV; radio; online & social media; financial, national, regional and trade press) Contribute to communication strategies including drafting news releases and other communications materials Prepare both proactive and reactive media positionings to protect and enhance Nationwide's brand and reputation Use well-honed communications skills to deal with a wide range of complex and challenging enquiries - including those from the national and local press and the Society's members as well as broadcasters and trade media and across online & social media Liaise effectively across the business, including within the Marketing and Engagement Community, so as to gain alignment and consistency in approach and maximise the effectiveness of all communications Translate complex business-related information into easy to understand, commonly understood language fit for purpose externally Manage events, analyse data, organise meetings, organise the updating of intranet and internet sites, liaise with departmental budget and risk officers, as required. Liaise with suppliers/outside bodies seeking to issue news releases featuring Nationwide to ensure coherence of message Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Show keen interest in competitor and industry activity to anticipate and react to issues externally Provide support to Senior Managers in External Relations and the Head of External Relations
Introduction We need: A Media Relations Manager based in either London or Swindon Salary range £41,951 - £60,596 per annum, dependent on skills and experience Applications are invited until 31 st January This is a varied and pivotal role where you'll manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have in depth experience in the delivery of high-impact external communication strategies Possess significant practical experience of public relations Have a track record of consistently producing high quality work Be highly articulate with excellent presentation skills Have experience of building successful networks both internally and externally We would also be seeking someone; With strong experience of dealing with media, including broadcast With a strong news sense and a proven track record of delivering creative campaigns Who can evidence the ability to write in a concise, pithy manner with strong attention to detail Who's a confident communicator, particularly in managing issues and crises Who's a strategic thinker - innovative, yet pragmatic Versed in communicating at executive level Used to working under pressure and at speed to meet challenging deadlines whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Key Accountabilities: Manage corporate issues and support on key reporting milestones through the year Create news and campaigns to make Nationwide stand out from the crowd Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Maintain and create strong relationships with media, particularly City and Business and broadcast. Maintain and build a strong network of experts internally Brief, advise and provide consultancy on relevant media, and sector issues as they arise Produce high quality, concise written content for dissemination to Executive/Board level and externally Show keen interest in competitor and industry activity to anticipate and react to issues externally Prepare both proactive and reactive media and member statements to promote and protect Nationwide's brand and reputation Join the on call duty rota, approximately one week in six, which will be remunerated for separately Provide support to Senior Managers in External Relations and the Head of External Relations
22 Jan, 2019
Full Time
Introduction We need: A Media Relations Manager based in either London or Swindon Salary range £41,951 - £60,596 per annum, dependent on skills and experience Applications are invited until 31 st January This is a varied and pivotal role where you'll manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have in depth experience in the delivery of high-impact external communication strategies Possess significant practical experience of public relations Have a track record of consistently producing high quality work Be highly articulate with excellent presentation skills Have experience of building successful networks both internally and externally We would also be seeking someone; With strong experience of dealing with media, including broadcast With a strong news sense and a proven track record of delivering creative campaigns Who can evidence the ability to write in a concise, pithy manner with strong attention to detail Who's a confident communicator, particularly in managing issues and crises Who's a strategic thinker - innovative, yet pragmatic Versed in communicating at executive level Used to working under pressure and at speed to meet challenging deadlines whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Key Accountabilities: Manage corporate issues and support on key reporting milestones through the year Create news and campaigns to make Nationwide stand out from the crowd Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Maintain and create strong relationships with media, particularly City and Business and broadcast. Maintain and build a strong network of experts internally Brief, advise and provide consultancy on relevant media, and sector issues as they arise Produce high quality, concise written content for dissemination to Executive/Board level and externally Show keen interest in competitor and industry activity to anticipate and react to issues externally Prepare both proactive and reactive media and member statements to promote and protect Nationwide's brand and reputation Join the on call duty rota, approximately one week in six, which will be remunerated for separately Provide support to Senior Managers in External Relations and the Head of External Relations
Our client is looking for a cleaner to work at their facilities in Swindon, SN3 6BB. You will be responsible for... * Cleaning wards and reception areas * Cleaning toilet areas * Emptying bins and taking rubbish outisde * Vacuuming and moping the facilities * Collecting and taking back cleaning equipment from and to the storage rooms * Cleaning staff desks and work areas See below details of the job... * £8.43 an hour, 8.93 after 12 weeks * 4 days on, 4 days off * Around 7am-3:30pm * DBS needed * Weekend work twice every month If you are interested in this position, please do not hesitate to apply! Thank you
22 Jan, 2019
Seasonal
Our client is looking for a cleaner to work at their facilities in Swindon, SN3 6BB. You will be responsible for... * Cleaning wards and reception areas * Cleaning toilet areas * Emptying bins and taking rubbish outisde * Vacuuming and moping the facilities * Collecting and taking back cleaning equipment from and to the storage rooms * Cleaning staff desks and work areas See below details of the job... * £8.43 an hour, 8.93 after 12 weeks * 4 days on, 4 days off * Around 7am-3:30pm * DBS needed * Weekend work twice every month If you are interested in this position, please do not hesitate to apply! Thank you
Introduction Introduction We need: • A Regulatory Risk Senior Consultant based in our head office in Swindon • Competitive salary plus benefits on a permanent contract, working 35 hours a week (salary flexible dependent on experience) • Send in your application by 22nd of January This role is highly suitable for a range of backgrounds most notably those looking to branch out from either Credit Risk Modelling, Treasury Modelling or Capital Management. The team sits within the Risk Community at Nationwide and works with stakeholders across Risk and the wider Society to manage regulatory risk. We are at the forefront of complex regulatory change, providing real-time advice and subject matter expertise on all aspects of FCA and PRA regulation to ensure that Nationwide achieves its strategic ambitions, remains compliant and does the right thing for its members. This role will be providing advice and support to the business on strategic and regulatory change, primarily in the prudential space, ensuring that regulatory requirements are applied. Who we're looking for As a minimum requirement, you'll have: • Experience in a capital management, risk modelling or treasury function, or experience in dealing with PRA regulations. • An understanding of prudential financial services regulation, including the PRA's approach and objectives. • Strong communication skills, both written and verbal, and experience at dealing with challenging stakeholders. • A naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. • Personal drive and initiative, and the ability to develop new knowledge quickly. • Excellent organisation and time management skills and an ability to adapt to rapidly changing environments. • Proven ability to present complex subject matter in a concise and easy-to-understand way, including to senior stakeholders. It would be beneficial if you also had one or more of the below: • Experience in advising on regulatory compliance. • Experience in managing credit, solvency, or liquidity risk. • Experience of engagement in large scale change projects. • Experience of embedding risk management frameworks. What you'll be doing Working alongside others in the team, you will support in providing advice and support to the business on strategic and regulatory change, primarily in the prudential space, ensuring that regulatory requirements are applied. You will look across the regulatory horizon to identify emerging risks and gain wider industry awareness. You will lead the development and administration of risk tools You will develop and maintain effective working relationships with business areas within the scope of work being undertaken. You will support the effort to 'join dots' and deliver Compliance insights through relevant management information. You will respond to ad-hoc queries and requests in a timely manner, delivering solutions that support the needs of the teams. You will take responsibility for own development, seeking learning opportunities within the work being undertaken, and contributing to the overall team performance.
22 Jan, 2019
Full Time
Introduction Introduction We need: • A Regulatory Risk Senior Consultant based in our head office in Swindon • Competitive salary plus benefits on a permanent contract, working 35 hours a week (salary flexible dependent on experience) • Send in your application by 22nd of January This role is highly suitable for a range of backgrounds most notably those looking to branch out from either Credit Risk Modelling, Treasury Modelling or Capital Management. The team sits within the Risk Community at Nationwide and works with stakeholders across Risk and the wider Society to manage regulatory risk. We are at the forefront of complex regulatory change, providing real-time advice and subject matter expertise on all aspects of FCA and PRA regulation to ensure that Nationwide achieves its strategic ambitions, remains compliant and does the right thing for its members. This role will be providing advice and support to the business on strategic and regulatory change, primarily in the prudential space, ensuring that regulatory requirements are applied. Who we're looking for As a minimum requirement, you'll have: • Experience in a capital management, risk modelling or treasury function, or experience in dealing with PRA regulations. • An understanding of prudential financial services regulation, including the PRA's approach and objectives. • Strong communication skills, both written and verbal, and experience at dealing with challenging stakeholders. • A naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. • Personal drive and initiative, and the ability to develop new knowledge quickly. • Excellent organisation and time management skills and an ability to adapt to rapidly changing environments. • Proven ability to present complex subject matter in a concise and easy-to-understand way, including to senior stakeholders. It would be beneficial if you also had one or more of the below: • Experience in advising on regulatory compliance. • Experience in managing credit, solvency, or liquidity risk. • Experience of engagement in large scale change projects. • Experience of embedding risk management frameworks. What you'll be doing Working alongside others in the team, you will support in providing advice and support to the business on strategic and regulatory change, primarily in the prudential space, ensuring that regulatory requirements are applied. You will look across the regulatory horizon to identify emerging risks and gain wider industry awareness. You will lead the development and administration of risk tools You will develop and maintain effective working relationships with business areas within the scope of work being undertaken. You will support the effort to 'join dots' and deliver Compliance insights through relevant management information. You will respond to ad-hoc queries and requests in a timely manner, delivering solutions that support the needs of the teams. You will take responsibility for own development, seeking learning opportunities within the work being undertaken, and contributing to the overall team performance.
Introduction We need:• Data Scientist - The Analytics Practice; Data & Analytics Community.• £50,377 to £72,709 per annum plus bonus and benefits on a permanent, 35 hour contract.• Send in your application by 14th December 2018The Analytics Hub sits in a new data led community and provides analytic and data science-based solutions to all areas of the organisation from Proposition Development, Financial Crime, Digital Strategy and Retail through to our Process Improvement functions. Our content solves real business problems through advanced and innovative uses of data to improve services, products and customer experience as well as drive efficiency and profitability of the Society.Our central Data Science capability works with teams across Nationwide in areas such as Marketing & Engagement, Fraud and Credit Risk.Data is our most valuable asset and there has never been a more exciting time to use and build your analytical and data science skills in a fast paced and dynamic environment. Nationwide are investing heavily in our data and analytics capabilities and people to help drive value for our members and support the Society's strategy and aspirations. The Analytics Practice is central to creating this transformation. Who we're looking for We're looking for data scientists with a specialism in analytics, to join a team of people passionate about innovating and driving value from data. You'll have the opportunity to create solutions to solve some of the most challenging business problems across the organisation, support data-driven decision making and bring real value to our members. We are aiming to generate actionable machine learning models and intelligent insight to improve the Society in terms of our products, services and member experience as well as drive our productivity and efficiency as an organisation.To achieve this, we are looking for an enthusiastic and proactive data scientist that will bring fresh ideas and methods to the current team. As a minimum, you'll:• Be a great communicator and adept at telling a story with data, be good at building relationships and influencing across all levels in the organisation.• Be a fluent communicator at explaining model choice and implementations. • Experience with databases and using SQL as well as processing unstructured data• Have expertise using Python/R• Have a Masters or PhD in maths, statistics, computer science or physics, Economics or other related field.• Have knowledge of linear algebra, high order statistics and machine learning algorithms such as Support Vector Machines, Random Forest, Artificial Neural networks • Hadoop, PySpark, Natural Language Processing or Deep learning experience would be beneficial • Experience interpreting outputs of models and building visualizations to depict your interpretations• Have completed end to end analytical pieces of work, bringing the output to life through compelling story telling to ensure business adoption.• Be innovative, creative and agile, developing and championing new ideas, spotting opportunities, and learning fast along the way.• Experience of SAS EM, VA/VS would be beneficial• Experience of productionising models would be beneficial What you'll be doing You will be working within the centre of excellence of a hub-and-spoke data science model, the role will involve collaborating with different communities to understand the difficulties they currently face and identify areas for improvement. This will lead you to develop new analytics use cases for the team to deliver. You will be working collaboratively with the data engineering teams and business stakeholders to understand the data we have available and how it can be used to support use case delivery. You will be working within the Agile framework to create machine learning/statistical models using a variety of tools with the aim of delivering implementable solutions for the business.This role involves building and strengthening relationships with diverse stakeholders across the Society. It is important that you are comfortable working with senior business leaders, creating compelling data driven stories to support your outputs and findings. This includes showcasing our successes within Data & Analytics community to demonstrate the art of the possible. The demand for innovation and analytics across the organisation is ever increasing and you will have significant scope to grow with the role. As part of the Analytics Practice that sits within our Data & Analytics community, your focus will be engaging business stakeholders to understand their key business challenges, identifying where analytics can help, building high quality trusted analysis/models, and then delivering the outputs in compelling business terms to underpin the successful delivery of our business strategy.The data you use will be varied and multi-faceted, and the insights you generate along the way will prove invaluable. We are constantly looking to utilise more varied structured, semi-structured and unstructured data sources to bring additional dimensions and considerations into our analysis, and a key part of your role will be seeking out those sources and spotting opportunities to drive value.Nationwide is currently investing in implementing a new Big Data platform based on Hortonworks Hadoop, Teradata and Open Source tooling. We'll use this technology to develop a strong data science capability and you will be at the forefront of early adopters looking to embrace and grow this capability in order to deliver new, innovative insight into our business.
22 Jan, 2019
Full Time
Introduction We need:• Data Scientist - The Analytics Practice; Data & Analytics Community.• £50,377 to £72,709 per annum plus bonus and benefits on a permanent, 35 hour contract.• Send in your application by 14th December 2018The Analytics Hub sits in a new data led community and provides analytic and data science-based solutions to all areas of the organisation from Proposition Development, Financial Crime, Digital Strategy and Retail through to our Process Improvement functions. Our content solves real business problems through advanced and innovative uses of data to improve services, products and customer experience as well as drive efficiency and profitability of the Society.Our central Data Science capability works with teams across Nationwide in areas such as Marketing & Engagement, Fraud and Credit Risk.Data is our most valuable asset and there has never been a more exciting time to use and build your analytical and data science skills in a fast paced and dynamic environment. Nationwide are investing heavily in our data and analytics capabilities and people to help drive value for our members and support the Society's strategy and aspirations. The Analytics Practice is central to creating this transformation. Who we're looking for We're looking for data scientists with a specialism in analytics, to join a team of people passionate about innovating and driving value from data. You'll have the opportunity to create solutions to solve some of the most challenging business problems across the organisation, support data-driven decision making and bring real value to our members. We are aiming to generate actionable machine learning models and intelligent insight to improve the Society in terms of our products, services and member experience as well as drive our productivity and efficiency as an organisation.To achieve this, we are looking for an enthusiastic and proactive data scientist that will bring fresh ideas and methods to the current team. As a minimum, you'll:• Be a great communicator and adept at telling a story with data, be good at building relationships and influencing across all levels in the organisation.• Be a fluent communicator at explaining model choice and implementations. • Experience with databases and using SQL as well as processing unstructured data• Have expertise using Python/R• Have a Masters or PhD in maths, statistics, computer science or physics, Economics or other related field.• Have knowledge of linear algebra, high order statistics and machine learning algorithms such as Support Vector Machines, Random Forest, Artificial Neural networks • Hadoop, PySpark, Natural Language Processing or Deep learning experience would be beneficial • Experience interpreting outputs of models and building visualizations to depict your interpretations• Have completed end to end analytical pieces of work, bringing the output to life through compelling story telling to ensure business adoption.• Be innovative, creative and agile, developing and championing new ideas, spotting opportunities, and learning fast along the way.• Experience of SAS EM, VA/VS would be beneficial• Experience of productionising models would be beneficial What you'll be doing You will be working within the centre of excellence of a hub-and-spoke data science model, the role will involve collaborating with different communities to understand the difficulties they currently face and identify areas for improvement. This will lead you to develop new analytics use cases for the team to deliver. You will be working collaboratively with the data engineering teams and business stakeholders to understand the data we have available and how it can be used to support use case delivery. You will be working within the Agile framework to create machine learning/statistical models using a variety of tools with the aim of delivering implementable solutions for the business.This role involves building and strengthening relationships with diverse stakeholders across the Society. It is important that you are comfortable working with senior business leaders, creating compelling data driven stories to support your outputs and findings. This includes showcasing our successes within Data & Analytics community to demonstrate the art of the possible. The demand for innovation and analytics across the organisation is ever increasing and you will have significant scope to grow with the role. As part of the Analytics Practice that sits within our Data & Analytics community, your focus will be engaging business stakeholders to understand their key business challenges, identifying where analytics can help, building high quality trusted analysis/models, and then delivering the outputs in compelling business terms to underpin the successful delivery of our business strategy.The data you use will be varied and multi-faceted, and the insights you generate along the way will prove invaluable. We are constantly looking to utilise more varied structured, semi-structured and unstructured data sources to bring additional dimensions and considerations into our analysis, and a key part of your role will be seeking out those sources and spotting opportunities to drive value.Nationwide is currently investing in implementing a new Big Data platform based on Hortonworks Hadoop, Teradata and Open Source tooling. We'll use this technology to develop a strong data science capability and you will be at the forefront of early adopters looking to embrace and grow this capability in order to deliver new, innovative insight into our business.
This is a fantastic opportunity for the Recruitment Consultant in Swindon!!!!! We are looking for a 360 Recruitment Consultant who could build and manage a temp desk within our Swindon Office. Ideal Candidate will have: * Proven track record in 360 recruitment * Proven track record of billings & stability * Strong business acumen * Excellent communication skills - oral and written * Attention to detail in all aspects of work * Creative thinking * Great skills in sourcing passive candidates * Ability to manage, nurture and build long term relationships * commitment to delivering exceptional service to their clients * Drive, passion, energy and resilience * own transport What we can offer: * Basic salary negotiable * Excellent commission scheme * Regular incentives * Great development opportunities * Private Healthcare after QP * Extra holiday for your Birthday If you think this position is for you, please apply NOW
22 Jan, 2019
Full Time
This is a fantastic opportunity for the Recruitment Consultant in Swindon!!!!! We are looking for a 360 Recruitment Consultant who could build and manage a temp desk within our Swindon Office. Ideal Candidate will have: * Proven track record in 360 recruitment * Proven track record of billings & stability * Strong business acumen * Excellent communication skills - oral and written * Attention to detail in all aspects of work * Creative thinking * Great skills in sourcing passive candidates * Ability to manage, nurture and build long term relationships * commitment to delivering exceptional service to their clients * Drive, passion, energy and resilience * own transport What we can offer: * Basic salary negotiable * Excellent commission scheme * Regular incentives * Great development opportunities * Private Healthcare after QP * Extra holiday for your Birthday If you think this position is for you, please apply NOW
About Network Rail Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. It's a big challenge, and we relish every moment. We're always looking for ways to work smarter and do better. Devoted to innovation, we share ideas and suggestions with one another - because that's how breakthroughs are made. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us. Maintaining the rail network is a huge job. Our Works Delivery teams are up to the challenge. Across everything from signalling and track to electrification, they keep the network and its assets working safely and reliably. With strong, clear and supportive leadership, they are at the heart of our vision for engineering and operating excellence. Brief Description From establishing safety arrangements to checking the quality of work, you'll direct and inspire the success of a team involved in everything from inspection and faulting, through to maintenance and renewal. About the role (External) We'll look to you to direct, organise and motivate a high performing team. From inspection and faulting through to maintenance and renewal, you'll play a hands-on role. You'll make sure everything is done efficiently and to the highest standards. Safety will be a priority. You'll establish appropriate safety arrangements and make sure Network Rail staff and contractors alike follow safe systems of work. Proactively controlling and checking the quality of work and the competence of your people, you'll see to it that assets are fully compliant and all vehicles, plant, tools, equipment and materials are fit for purpose. Along the way, you'll compile a range of vital reports. Essential Criteria • Experience of organising and controlling the safe and efficient delivery of work • Excellent communication skills, both in person and in writing • Knowledge of discipline-specific maintenance, inspection, faulting and renewal techniques • Knowledge of relevant standards, procedures and instructions • A clear and inspirational leader with a strong sense of direction • Tree Surgery Skills Desirable Criteria • Hold or be working towards an NVQ level 2 or 3 (or equivalent) in a relevant subject or have attained the appropriate level of knowledge gained through equivalent relevant experience • Able and willing to drive vehicles as required by business need This role involves days, nights and weekend working, and is a safety critical role so subject to drug and alcohol testing and passing of the relevant medical assessment. How To Apply- External Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting. BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting. Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application. Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3000 (to a maximum amount of £2,250). Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life. Salary: £40,216 Closing date: 21st December 2018, late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes. Currency Amount of Travel Work At Home
22 Jan, 2019
Full Time
About Network Rail Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. It's a big challenge, and we relish every moment. We're always looking for ways to work smarter and do better. Devoted to innovation, we share ideas and suggestions with one another - because that's how breakthroughs are made. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us. Maintaining the rail network is a huge job. Our Works Delivery teams are up to the challenge. Across everything from signalling and track to electrification, they keep the network and its assets working safely and reliably. With strong, clear and supportive leadership, they are at the heart of our vision for engineering and operating excellence. Brief Description From establishing safety arrangements to checking the quality of work, you'll direct and inspire the success of a team involved in everything from inspection and faulting, through to maintenance and renewal. About the role (External) We'll look to you to direct, organise and motivate a high performing team. From inspection and faulting through to maintenance and renewal, you'll play a hands-on role. You'll make sure everything is done efficiently and to the highest standards. Safety will be a priority. You'll establish appropriate safety arrangements and make sure Network Rail staff and contractors alike follow safe systems of work. Proactively controlling and checking the quality of work and the competence of your people, you'll see to it that assets are fully compliant and all vehicles, plant, tools, equipment and materials are fit for purpose. Along the way, you'll compile a range of vital reports. Essential Criteria • Experience of organising and controlling the safe and efficient delivery of work • Excellent communication skills, both in person and in writing • Knowledge of discipline-specific maintenance, inspection, faulting and renewal techniques • Knowledge of relevant standards, procedures and instructions • A clear and inspirational leader with a strong sense of direction • Tree Surgery Skills Desirable Criteria • Hold or be working towards an NVQ level 2 or 3 (or equivalent) in a relevant subject or have attained the appropriate level of knowledge gained through equivalent relevant experience • Able and willing to drive vehicles as required by business need This role involves days, nights and weekend working, and is a safety critical role so subject to drug and alcohol testing and passing of the relevant medical assessment. How To Apply- External Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting. BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting. Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application. Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3000 (to a maximum amount of £2,250). Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life. Salary: £40,216 Closing date: 21st December 2018, late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes. Currency Amount of Travel Work At Home
Introduction A Senior Manager, Reward & Benefits Based at our Head Office in Swindon Full time, 12 Month Fixed Term Contract Company Car or Allowance worth £4656 per annum It is a really exciting time to join the HR team at Nationwide. We have an ambitous strategy and culture change agenda, so we need to ensure that our approach to reward and recognition enables us to attract and retain the talented people we need for the future In this role you lead a review of our approach to employee recognition - delivering a refreshed proposition that is aligned to our strategy, target culture and values, as well as providing support and consultancy on a number of other reward deliverables as required. Who we're looking for We're looking for someone with a breadth of experience in reward, benefits and recognition - in particular the successful canidate must have experience in the design, delivery and implementation of employee recognition propositions. You'll be creative, flexible and a strong communicator who can engage with wide ranging stakeholders, able to translate organisational strategy and values and modern market best practice into a strong, appropriate and motivating recognition offering. We have a huge change agenda in the HR team at the moment, so you will also have the opportunity to get involved in a wider range of projects and initiatives which link to recognition. So we are definitely looking for someone who thrives in a challenging environment and will get stuck in to support the wider team when required. As a minimum criteria you'll need: A background in reward and recognition with a deep knowledge of modern and best practice across the reward, benefits and recognition landscape Proven track record of delivering compelling reward/recogntion strategies that have a positive impact on business performance as well as recruitment and retention of talent Demonstratable experience of delivering systems solutions for recognition, benefits etc Experience in the design and delivery of full flexible benefits The ability to influence a broad range of stakeholders Ideally have previous experience as a senior manager working in a similar scale organisation To be someone who is good with numbers - modelling and forecasting supports the recommendations we make To be a clear, creative thinker and communicator both verbally and in writing What you'll be doing Main responsibilities will include: Accountable for the development, design and delivery of the Society's Recognition Proposition, collaborating with colleagues in our Culture, Engagement & Inclusion team Lead and/or contribute to broader Reward and HR projects as required Provision of effective advice and guidance on Recognition and a variety of other reward issues as required Carry out research, providing advice to senior management on reward and recognition trends and best practice to facilitate the attraction, motivation and retention of employees Take the lead on capturing, developing and disseminating technical best practice for agreed reward areas e.g. recognition Support Union negotiations to facilitate successful outcomes Work with key stakeholders to develop communication and implementation stategy for recognition Management within agreed budgets and forecasts Quality, accuracy and reliability of modelling and forecasting Maintenance of an effective and proportionate control environment around reward and recognition: e.g. internal alignment and consistency, Regulatory Compliance, etc.
22 Jan, 2019
Full Time
Introduction A Senior Manager, Reward & Benefits Based at our Head Office in Swindon Full time, 12 Month Fixed Term Contract Company Car or Allowance worth £4656 per annum It is a really exciting time to join the HR team at Nationwide. We have an ambitous strategy and culture change agenda, so we need to ensure that our approach to reward and recognition enables us to attract and retain the talented people we need for the future In this role you lead a review of our approach to employee recognition - delivering a refreshed proposition that is aligned to our strategy, target culture and values, as well as providing support and consultancy on a number of other reward deliverables as required. Who we're looking for We're looking for someone with a breadth of experience in reward, benefits and recognition - in particular the successful canidate must have experience in the design, delivery and implementation of employee recognition propositions. You'll be creative, flexible and a strong communicator who can engage with wide ranging stakeholders, able to translate organisational strategy and values and modern market best practice into a strong, appropriate and motivating recognition offering. We have a huge change agenda in the HR team at the moment, so you will also have the opportunity to get involved in a wider range of projects and initiatives which link to recognition. So we are definitely looking for someone who thrives in a challenging environment and will get stuck in to support the wider team when required. As a minimum criteria you'll need: A background in reward and recognition with a deep knowledge of modern and best practice across the reward, benefits and recognition landscape Proven track record of delivering compelling reward/recogntion strategies that have a positive impact on business performance as well as recruitment and retention of talent Demonstratable experience of delivering systems solutions for recognition, benefits etc Experience in the design and delivery of full flexible benefits The ability to influence a broad range of stakeholders Ideally have previous experience as a senior manager working in a similar scale organisation To be someone who is good with numbers - modelling and forecasting supports the recommendations we make To be a clear, creative thinker and communicator both verbally and in writing What you'll be doing Main responsibilities will include: Accountable for the development, design and delivery of the Society's Recognition Proposition, collaborating with colleagues in our Culture, Engagement & Inclusion team Lead and/or contribute to broader Reward and HR projects as required Provision of effective advice and guidance on Recognition and a variety of other reward issues as required Carry out research, providing advice to senior management on reward and recognition trends and best practice to facilitate the attraction, motivation and retention of employees Take the lead on capturing, developing and disseminating technical best practice for agreed reward areas e.g. recognition Support Union negotiations to facilitate successful outcomes Work with key stakeholders to develop communication and implementation stategy for recognition Management within agreed budgets and forecasts Quality, accuracy and reliability of modelling and forecasting Maintenance of an effective and proportionate control environment around reward and recognition: e.g. internal alignment and consistency, Regulatory Compliance, etc.
About Network Rail Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. It's a big challenge, and every talented individual in every different team takes responsibility for doing their bit. We're all accountable for making the best of every duty. Of course, we're also accountable for helping each other thrive. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us. Maintaining the rail network is a full time job. It calls for determination, dedication and flexibility. Because there's no room for compromise. Our customers demand and deserve outstanding reliability from the network. And we are passionate about operational and engineering excellence. From signalling and track to electrification, the possibilities are huge in Infrastructure Maintenance. Brief Description Out in all weathers, you'll play a highly practical role in keeping Britain moving. Across a wide range of manual maintenance tasks, the efficiency and safety of the railway is in your hands. About the role (External) You'll be on the frontline, working shifts to deliver a variety of manual maintenance tasks. Whether your focus is on track, signalling or electrification, you'll keep our assets in perfect working order. Which means you'll pay a key role in keeping commuters and freight safe, and making journeys smooth. This is a hands-on role, working outdoors in all weathers. Carrying out general maintenance, your range of duties will include everything from shovelling ballast to carrying out lookout duties for your team. You'll check all kinds of things, to ensure they are in great working order - from vehicles and plant to equipment, tools and materials. In everything you do, you'll work safely and efficiently. If you've got what it takes, we'll provide all the training, protective clothing and support you need to succeed. Essential Criteria • Experience of working in an environment where safety is vital • Willing and able to work shifts, including days, nights and weekends • A team player • Conscientious, reliable and hard working • Keen to develop new skills • Good communication skills, both in person and in writing • Meet the required benchmark for application screening questions • Must meet required online testing benchmark Desirable Criteria • To hold or be working towards an NVQ 1 (or equivalent) in a relevant subject • Willing and able to drive vehicles This role involves days, nights and weekend working, and is a safety critical role so subject to drug and alcohol testing and passing of the relevant medical assessment. You must also be able to meet the required online testing benchmark score, in order for us to progress with your application. How To Apply- External Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting. BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting. Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application. Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3000 (to a maximum amount of £2,250). Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life. Salary: £24,808 Closing date: 25/01/2019, late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes. If you are not already an employee of Network Rail you will be required to complete the external recruitment process which will involve online SHL testing. The invite to SHL testing will be sent via email. Please ensure you add an email address to your application form. Email invites should be received within 5 days of your application being received Currency Amount of Travel Work At Home
22 Jan, 2019
Full Time
About Network Rail Network Rail is at the heart of revitalising Britain's railway. We're making rail safer, more reliable and more efficient than ever before. It's a big challenge, and every talented individual in every different team takes responsibility for doing their bit. We're all accountable for making the best of every duty. Of course, we're also accountable for helping each other thrive. Together, we're making a railway fit for the future. And as the network continues to grow, you'll grow along with us. Maintaining the rail network is a full time job. It calls for determination, dedication and flexibility. Because there's no room for compromise. Our customers demand and deserve outstanding reliability from the network. And we are passionate about operational and engineering excellence. From signalling and track to electrification, the possibilities are huge in Infrastructure Maintenance. Brief Description Out in all weathers, you'll play a highly practical role in keeping Britain moving. Across a wide range of manual maintenance tasks, the efficiency and safety of the railway is in your hands. About the role (External) You'll be on the frontline, working shifts to deliver a variety of manual maintenance tasks. Whether your focus is on track, signalling or electrification, you'll keep our assets in perfect working order. Which means you'll pay a key role in keeping commuters and freight safe, and making journeys smooth. This is a hands-on role, working outdoors in all weathers. Carrying out general maintenance, your range of duties will include everything from shovelling ballast to carrying out lookout duties for your team. You'll check all kinds of things, to ensure they are in great working order - from vehicles and plant to equipment, tools and materials. In everything you do, you'll work safely and efficiently. If you've got what it takes, we'll provide all the training, protective clothing and support you need to succeed. Essential Criteria • Experience of working in an environment where safety is vital • Willing and able to work shifts, including days, nights and weekends • A team player • Conscientious, reliable and hard working • Keen to develop new skills • Good communication skills, both in person and in writing • Meet the required benchmark for application screening questions • Must meet required online testing benchmark Desirable Criteria • To hold or be working towards an NVQ 1 (or equivalent) in a relevant subject • Willing and able to drive vehicles This role involves days, nights and weekend working, and is a safety critical role so subject to drug and alcohol testing and passing of the relevant medical assessment. You must also be able to meet the required online testing benchmark score, in order for us to progress with your application. How To Apply- External Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting. BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee's unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting. Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria. Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application. Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3000 (to a maximum amount of £2,250). Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life. Salary: £24,808 Closing date: 25/01/2019, late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes. If you are not already an employee of Network Rail you will be required to complete the external recruitment process which will involve online SHL testing. The invite to SHL testing will be sent via email. Please ensure you add an email address to your application form. Email invites should be received within 5 days of your application being received Currency Amount of Travel Work At Home
Introduction Senior UX Researcher Location: Bristol (Experience Design Studio) or Swindon, Head OfficeSalary: £42,370 - 61,201 (depending on skills/experience)Please provide a portfolio of your work to date to support your applicationThere's never been a better time to join Nationwide Digital... Did you know we're the world's largest Building Society, the UK's 2nd largest Mortgage provider and one of the fastest growing current account providers in the market... last year more people opened an account with the Society than with any other brand! And we're on a hugely exciting and ambitious transformation journey to evolve our digital services and deliver legendary service across Mobile and Internet Banking, creating new and exciting propositions, meeting member needs today and tomorrow... For our talented Digital Experience Design Studio that means understanding the needs of our users - inside out - and coming up with smart ways to make things simpler, easier and better for them. UX Research will be at the heart of this and that's where you come in... Who we're looking for As a Senior UX Researcher you will lead and deliver research projects to advance Nationwide Digital's understanding of its members.You'll be expected to be a hands-on researcher. You will lead and direct research projects and will be responsible for the scoping, shaping and approach. You will interrogate the objectives of each one and flesh out the requirements to ensure we are making the right thing the right way. You will also analyse and summarise research outputs ensuring that the findings reach the target audience in the right way at the right time.Throughout all this, you'll collaborate closely with Product Managers, the wider UX team, Developers, Content Designers, Analysts and other Researchers.The scope of projects you may be involved in spans the entire digital estate and multiple service touch points (including natiowide.co.uk, mobile, branch, ATM, etc.).You'll have the following qualifications, experience, and knowledge: • Expertise in qualitative and quantitative digital research with extensive experience of a wide range of industry standard methodologies and tools • Demonstrable experience at a senior level within a fast-paced commercial digital environment, agency or practice• Proficiency in Usability Testing, Survey design, Co-creation workshops,creating discussion guides, running focus groups and depth interviews, Card Sorting, Tree testing, AB Testing, interpreting and presenting research findings• A track record of translating key business objectives into digital solutions that communicate effectively and engagingly with the customer• Extensive experience in storytelling, critiquing, facilitating and presenting• A strong team player with excellent communication skills and an ability to manage senior stakeholders• Strong commercial awareness with good strategic and analytical skills• Skilled at working in a cross-functional, multi-discipline environment, you will have strong influencing and communications skills• Excellent planning and organisational skills with ability to manage and own multiple competing priorities What you'll be doing Joining us as a Senior UX Researcher, you could find yourself working on an exciting new proposition or leading research for one of our digital channels. This might mean designing and running research at pace in one of our Agile Hubs or working alongside our other research, insight and analytics teams around Society. Your job is to build and maintain a really robust understanding of users and their behaviour to inform decision making. Research, analytics, insight, testing; you'll be part of it all, defining user needs, wants and actions to feed into design decisions that put them first.Whatever you're working on, one thing's for sure: you'll be surrounded by like-minded colleagues in a culture that champions design thinking, insight and user focus. So if you're not shy of a challenge and feel as passionate about content, collaboration and solving problems pragmatically as we do, this might be just the opportunity for you.
22 Jan, 2019
Full Time
Introduction Senior UX Researcher Location: Bristol (Experience Design Studio) or Swindon, Head OfficeSalary: £42,370 - 61,201 (depending on skills/experience)Please provide a portfolio of your work to date to support your applicationThere's never been a better time to join Nationwide Digital... Did you know we're the world's largest Building Society, the UK's 2nd largest Mortgage provider and one of the fastest growing current account providers in the market... last year more people opened an account with the Society than with any other brand! And we're on a hugely exciting and ambitious transformation journey to evolve our digital services and deliver legendary service across Mobile and Internet Banking, creating new and exciting propositions, meeting member needs today and tomorrow... For our talented Digital Experience Design Studio that means understanding the needs of our users - inside out - and coming up with smart ways to make things simpler, easier and better for them. UX Research will be at the heart of this and that's where you come in... Who we're looking for As a Senior UX Researcher you will lead and deliver research projects to advance Nationwide Digital's understanding of its members.You'll be expected to be a hands-on researcher. You will lead and direct research projects and will be responsible for the scoping, shaping and approach. You will interrogate the objectives of each one and flesh out the requirements to ensure we are making the right thing the right way. You will also analyse and summarise research outputs ensuring that the findings reach the target audience in the right way at the right time.Throughout all this, you'll collaborate closely with Product Managers, the wider UX team, Developers, Content Designers, Analysts and other Researchers.The scope of projects you may be involved in spans the entire digital estate and multiple service touch points (including natiowide.co.uk, mobile, branch, ATM, etc.).You'll have the following qualifications, experience, and knowledge: • Expertise in qualitative and quantitative digital research with extensive experience of a wide range of industry standard methodologies and tools • Demonstrable experience at a senior level within a fast-paced commercial digital environment, agency or practice• Proficiency in Usability Testing, Survey design, Co-creation workshops,creating discussion guides, running focus groups and depth interviews, Card Sorting, Tree testing, AB Testing, interpreting and presenting research findings• A track record of translating key business objectives into digital solutions that communicate effectively and engagingly with the customer• Extensive experience in storytelling, critiquing, facilitating and presenting• A strong team player with excellent communication skills and an ability to manage senior stakeholders• Strong commercial awareness with good strategic and analytical skills• Skilled at working in a cross-functional, multi-discipline environment, you will have strong influencing and communications skills• Excellent planning and organisational skills with ability to manage and own multiple competing priorities What you'll be doing Joining us as a Senior UX Researcher, you could find yourself working on an exciting new proposition or leading research for one of our digital channels. This might mean designing and running research at pace in one of our Agile Hubs or working alongside our other research, insight and analytics teams around Society. Your job is to build and maintain a really robust understanding of users and their behaviour to inform decision making. Research, analytics, insight, testing; you'll be part of it all, defining user needs, wants and actions to feed into design decisions that put them first.Whatever you're working on, one thing's for sure: you'll be surrounded by like-minded colleagues in a culture that champions design thinking, insight and user focus. So if you're not shy of a challenge and feel as passionate about content, collaboration and solving problems pragmatically as we do, this might be just the opportunity for you.
Introduction We need: A Media Relations Manager based in either London or Swindon Salary range £41,951 - £60,596 per annum, dependent on skills and experience Applications are invited until 31 st January This is a varied and pivotal role where you'll manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have in depth experience in the delivery of high-impact external communication strategies Possess significant practical experience of public relations Have a track record of consistently producing high quality work Be highly articulate with excellent presentation skills Have experience of building successful networks both internally and externally We would also be seeking someone; With strong experience of dealing with media, including broadcast With a strong news sense and a proven track record of delivering creative campaigns Who can evidence the ability to write in a concise, pithy manner with strong attention to detail Who's a confident communicator, particularly in managing issues and crises Who's a strategic thinker - innovative, yet pragmatic Versed in communicating at executive level Used to working under pressure and at speed to meet challenging deadlines whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Key Accountabilities: Manage corporate issues and support on key reporting milestones through the year Create news and campaigns to make Nationwide stand out from the crowd Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Maintain and create strong relationships with media, particularly City and Business and broadcast. Maintain and build a strong network of experts internally Brief, advise and provide consultancy on relevant media, and sector issues as they arise Produce high quality, concise written content for dissemination to Executive/Board level and externally Show keen interest in competitor and industry activity to anticipate and react to issues externally Prepare both proactive and reactive media and member statements to promote and protect Nationwide's brand and reputation Join the on call duty rota, approximately one week in six, which will be remunerated for separately Provide support to Senior Managers in External Relations and the Head of External Relations
22 Jan, 2019
Full Time
Introduction We need: A Media Relations Manager based in either London or Swindon Salary range £41,951 - £60,596 per annum, dependent on skills and experience Applications are invited until 31 st January This is a varied and pivotal role where you'll manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have in depth experience in the delivery of high-impact external communication strategies Possess significant practical experience of public relations Have a track record of consistently producing high quality work Be highly articulate with excellent presentation skills Have experience of building successful networks both internally and externally We would also be seeking someone; With strong experience of dealing with media, including broadcast With a strong news sense and a proven track record of delivering creative campaigns Who can evidence the ability to write in a concise, pithy manner with strong attention to detail Who's a confident communicator, particularly in managing issues and crises Who's a strategic thinker - innovative, yet pragmatic Versed in communicating at executive level Used to working under pressure and at speed to meet challenging deadlines whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Key Accountabilities: Manage corporate issues and support on key reporting milestones through the year Create news and campaigns to make Nationwide stand out from the crowd Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Maintain and create strong relationships with media, particularly City and Business and broadcast. Maintain and build a strong network of experts internally Brief, advise and provide consultancy on relevant media, and sector issues as they arise Produce high quality, concise written content for dissemination to Executive/Board level and externally Show keen interest in competitor and industry activity to anticipate and react to issues externally Prepare both proactive and reactive media and member statements to promote and protect Nationwide's brand and reputation Join the on call duty rota, approximately one week in six, which will be remunerated for separately Provide support to Senior Managers in External Relations and the Head of External Relations
Introduction We need:• A Business Support Analyst within the BI Reporting Service Delivery Team.• Salary £19,647 - £28,379 (dependent on current salary and banding), based on a full time, 12-month Fixed-Term Contract• Send in your application by 1st February 2019.Please note, part-time and job share applicants are welcome to apply.It's a very exciting time to be part of Data and Analytics, as we deliver an exciting and ambitious strategy, that will see us transform this important topic in our Society over the next 3 years. The team will connect people with the information they need, when they need it and through the right medium, whether that be a critical report or the ability to self-serve, we have a crucial role in ensuring successful delivery of Nationwide's D&A Strategy.The BI Reporting Service Delivery Team are responsible for producing regular, repeatable reporting and supporting the administration of a broad range of business intelligence tools within BI, Visualisation & Reporting (BIRV) Team as part of our Data and Analytics Community. The team has a wide range of internal customers from across the Society, whose decisions depend on the data we provide to them. Who we're looking for A key member of the BI Reporting Service Delivery Team, you will be responsible for the day to day running of reporting for various business areas. Ideally you will have:• Experience working in a fast paced, operational and customer focused environment, delivering to deadlines• Proactive, flexible and self-motivated with a "can do" approach • High attention to detail• Good stakeholder management and interpersonal skills• Ability to adapt quickly to changeWould be great if you also had:• An understanding of operational reporting • Experience of using one or more of these Business Intelligence Tools:o VBA o SQL/ Accesso MS Excelo MS Business Objectso Qliko Thoughtspoto SASo IBM SPSS Modeller What you'll be doing Working in an operational team environment, you will be accountable for supporting the production and delivery of regular, repeatable reporting outputs to a range of business areas, as well as responding to ad-hoc queries and requests in a timely manner. You will be expected to contribute to the implementation of process and operational service improvements, ensuring operational effectiveness is maintained. You'll need to cultivate strong working relationships with numerous teams within the business area and wider business.
22 Jan, 2019
Full Time
Introduction We need:• A Business Support Analyst within the BI Reporting Service Delivery Team.• Salary £19,647 - £28,379 (dependent on current salary and banding), based on a full time, 12-month Fixed-Term Contract• Send in your application by 1st February 2019.Please note, part-time and job share applicants are welcome to apply.It's a very exciting time to be part of Data and Analytics, as we deliver an exciting and ambitious strategy, that will see us transform this important topic in our Society over the next 3 years. The team will connect people with the information they need, when they need it and through the right medium, whether that be a critical report or the ability to self-serve, we have a crucial role in ensuring successful delivery of Nationwide's D&A Strategy.The BI Reporting Service Delivery Team are responsible for producing regular, repeatable reporting and supporting the administration of a broad range of business intelligence tools within BI, Visualisation & Reporting (BIRV) Team as part of our Data and Analytics Community. The team has a wide range of internal customers from across the Society, whose decisions depend on the data we provide to them. Who we're looking for A key member of the BI Reporting Service Delivery Team, you will be responsible for the day to day running of reporting for various business areas. Ideally you will have:• Experience working in a fast paced, operational and customer focused environment, delivering to deadlines• Proactive, flexible and self-motivated with a "can do" approach • High attention to detail• Good stakeholder management and interpersonal skills• Ability to adapt quickly to changeWould be great if you also had:• An understanding of operational reporting • Experience of using one or more of these Business Intelligence Tools:o VBA o SQL/ Accesso MS Excelo MS Business Objectso Qliko Thoughtspoto SASo IBM SPSS Modeller What you'll be doing Working in an operational team environment, you will be accountable for supporting the production and delivery of regular, repeatable reporting outputs to a range of business areas, as well as responding to ad-hoc queries and requests in a timely manner. You will be expected to contribute to the implementation of process and operational service improvements, ensuring operational effectiveness is maintained. You'll need to cultivate strong working relationships with numerous teams within the business area and wider business.
Introduction We need: A Media Relations Officer based in either London or Swindon Salary range £30,506 - £44,065 per annum, dependent on skills and experience Applications are invited until 31 st January This is a great chance to help manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have solid experience in the delivery of high-impact external communication strategies and action plans to help deliver desired business outcomes, or can demonstrate the essential skills required Own strong practical experience of public relations Be very articulate with excellent presentation skills, both written and verbal using all modern forms of technology Evidence strong analytical skills and knowledge to produce a persuasive business case, and can understand and use appropriate measures to demonstrate results Be able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise impact Have sound business judgement and strong organisational awareness Have experience of building successful networks both internally and externally We would also be seeking someone; With a strong news sense and demonstrable experience of dealing with media Who can evidence the ability to write in a concise, pithy manner, with strong attention to detail Who's a confident communicator, particularly in managing issues Who's a strategic thinker - innovative, yet pragmatic Used to working under pressure and at speed to meet challenging deadlines, whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Develop and enhance the day to day relationships with key media (TV; radio; online & social media; financial, national, regional and trade press) Contribute to communication strategies including drafting news releases and other communications materials Prepare both proactive and reactive media positionings to protect and enhance Nationwide's brand and reputation Use well-honed communications skills to deal with a wide range of complex and challenging enquiries - including those from the national and local press and the Society's members as well as broadcasters and trade media and across online & social media Liaise effectively across the business, including within the Marketing and Engagement Community, so as to gain alignment and consistency in approach and maximise the effectiveness of all communications Translate complex business-related information into easy to understand, commonly understood language fit for purpose externally Manage events, analyse data, organise meetings, organise the updating of intranet and internet sites, liaise with departmental budget and risk officers, as required. Liaise with suppliers/outside bodies seeking to issue news releases featuring Nationwide to ensure coherence of message Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Show keen interest in competitor and industry activity to anticipate and react to issues externally Provide support to Senior Managers in External Relations and the Head of External Relations
22 Jan, 2019
Full Time
Introduction We need: A Media Relations Officer based in either London or Swindon Salary range £30,506 - £44,065 per annum, dependent on skills and experience Applications are invited until 31 st January This is a great chance to help manage Nationwide's relations with external opinion formers, namely media and key commentators. The mission is to increase the Society's exposure and influence on subjects of national consequence, in pursuit of our National Treasure status. Who we're looking for As a minimum requirement you'll: Have solid experience in the delivery of high-impact external communication strategies and action plans to help deliver desired business outcomes, or can demonstrate the essential skills required Own strong practical experience of public relations Be very articulate with excellent presentation skills, both written and verbal using all modern forms of technology Evidence strong analytical skills and knowledge to produce a persuasive business case, and can understand and use appropriate measures to demonstrate results Be able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise impact Have sound business judgement and strong organisational awareness Have experience of building successful networks both internally and externally We would also be seeking someone; With a strong news sense and demonstrable experience of dealing with media Who can evidence the ability to write in a concise, pithy manner, with strong attention to detail Who's a confident communicator, particularly in managing issues Who's a strategic thinker - innovative, yet pragmatic Used to working under pressure and at speed to meet challenging deadlines, whilst still achieving results of the highest standard Able to recognise potential risks to the Society's brand and reputation and to devise and implement strategies that minimise the impact of each risk With excellent business judgement and strong organisational awareness What you'll be doing Develop and enhance the day to day relationships with key media (TV; radio; online & social media; financial, national, regional and trade press) Contribute to communication strategies including drafting news releases and other communications materials Prepare both proactive and reactive media positionings to protect and enhance Nationwide's brand and reputation Use well-honed communications skills to deal with a wide range of complex and challenging enquiries - including those from the national and local press and the Society's members as well as broadcasters and trade media and across online & social media Liaise effectively across the business, including within the Marketing and Engagement Community, so as to gain alignment and consistency in approach and maximise the effectiveness of all communications Translate complex business-related information into easy to understand, commonly understood language fit for purpose externally Manage events, analyse data, organise meetings, organise the updating of intranet and internet sites, liaise with departmental budget and risk officers, as required. Liaise with suppliers/outside bodies seeking to issue news releases featuring Nationwide to ensure coherence of message Devise and implement media contact programmes for media spokespeople across the Society Lead in the preparation of interviews and briefings Show keen interest in competitor and industry activity to anticipate and react to issues externally Provide support to Senior Managers in External Relations and the Head of External Relations
Company Info Creating communities to live, grow and flourish We believe that the pride and commitment of our staff are the key to our success. By ensuring exceptional levels of care and quality throughout, we aim to become the foremost provider of first class homes and customer service. Department Info Our aim is to establish our reputation as the leading provider of top quality homes and first class customer service in the UK housing sector and to compete for market share with the established residential developers. We want to challenge and change public perception of new homes being inferior to older properties, by delivering a product which surpasses buildings of the past in terms of quality, efficiency and comfort. We are also committed to following a purchasing process that removes the stress and anxiety associated with moving home and one where customer satisfaction is embedded into all aspects of our business, supported by guarantees from a leading UK brand synonymous with honesty and trust. Our vision is, that by creating first class Communities, we will become the residential developer of choice in the UK. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Job Duties Creating communities to live, grow and flourish, that's Legal & General Homes. We're also committed to removing the stress and anxiety associated with moving home, and we want to deliver true customer satisfaction. Our message is a simple one and is supported by guarantees from a leading UK brand, synonymous with honesty and trust. Reporting to the Sales and Marketing Manager an opportunity exists for a driven and customer focussed Site Sales Negotiator to lead with the company's front line site sales strategy. This role has responsibility for delivering the sales reservation and legal completion profile adopted by the business. Your responsibilities will include but not be limited to: Securing sales in line with company projections, at or above budget price and at the required weekly sales rate To strive to ensure that Customer Satisfaction scores are above 95% at all times Ensuring first class customer service is provided at all times and all site sales processes and procedures are followed in their entirety on every occasion Projecting a positive and professional image with all customers (internal & external) and taking on the role as a customer champion throughout the buying process Driving sales prices forward at every opportunity, whilst maintaining the highest ethical standards in all customer transactions Ensuring show homes and sites sales complexes are maintained to the highest standard Ensure all sales literature and brochures are readily available and on display in sales complex at all times Carrying out periodic market research on competitors' product to ensure we are up to date on market demands, product innovations and sales prices. Assisting the Sales and Marketing Manager in formulating site specific marketing strategies. Providing advice/recommendations on product specification, potential enhancements and innovation. Ensuring the company online sales system is accurate and maintained at all times Attending/conducting pre-occupation and hand over demonstrations with customers Fully complying with the company's response times and customer service guarantees To maintain the highest level of service and ensure Mystery Shopping scores are at a level acceptable to the company To ensure all personal data is kept securely and in line with the company policy. Skills Required Knowledge & Capability: A proven track record of delivery as a Site Sales Negotiator within an established residential developer with a detailed knowledge of the residential sales market in the South East, with a focus on the Thames Valley region. Comfortable with the environment generated by a high-volume sales operation within a major development area and a proven track record of delivering sales targets. Good IT skills are required and a willingness to embrace progress Flexibility and Change Orientation - The ability to grasp problems and issues by breaking them down into their component parts, to solve problems, process information, assess risks, form judgements and develop solutions. Achievement Drive - The motivation to strive towards achieving challenging goals, high standards and making continual improvements in the way things are done. Customer Orientation - The desire to help or serve the customer to meet their needs. Focusing efforts on discovering the internal or external customer's needs, and bringing all resources together in order to meet those needs. Strategic Orientation - The ability to think long-term to develop visions and concepts and the capability to take responsibility for implementation. Working Together - The capability to build strong working relationships and share common goals with colleagues to help achieve team and business success. Communicating and Influencing - The ability to seek out, clarify, share and communicate so that individuals and the team have all the information needed to work effectively. Benefits Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, employee private medical insurance, 25 days' holiday, performance related bonuses, your hard work will be rewarded when you join us. Please contact Stacie Burnett, Resourcing Lead - for further information.
22 Jan, 2019
Full Time
Company Info Creating communities to live, grow and flourish We believe that the pride and commitment of our staff are the key to our success. By ensuring exceptional levels of care and quality throughout, we aim to become the foremost provider of first class homes and customer service. Department Info Our aim is to establish our reputation as the leading provider of top quality homes and first class customer service in the UK housing sector and to compete for market share with the established residential developers. We want to challenge and change public perception of new homes being inferior to older properties, by delivering a product which surpasses buildings of the past in terms of quality, efficiency and comfort. We are also committed to following a purchasing process that removes the stress and anxiety associated with moving home and one where customer satisfaction is embedded into all aspects of our business, supported by guarantees from a leading UK brand synonymous with honesty and trust. Our vision is, that by creating first class Communities, we will become the residential developer of choice in the UK. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Job Duties Creating communities to live, grow and flourish, that's Legal & General Homes. We're also committed to removing the stress and anxiety associated with moving home, and we want to deliver true customer satisfaction. Our message is a simple one and is supported by guarantees from a leading UK brand, synonymous with honesty and trust. Reporting to the Sales and Marketing Manager an opportunity exists for a driven and customer focussed Site Sales Negotiator to lead with the company's front line site sales strategy. This role has responsibility for delivering the sales reservation and legal completion profile adopted by the business. Your responsibilities will include but not be limited to: Securing sales in line with company projections, at or above budget price and at the required weekly sales rate To strive to ensure that Customer Satisfaction scores are above 95% at all times Ensuring first class customer service is provided at all times and all site sales processes and procedures are followed in their entirety on every occasion Projecting a positive and professional image with all customers (internal & external) and taking on the role as a customer champion throughout the buying process Driving sales prices forward at every opportunity, whilst maintaining the highest ethical standards in all customer transactions Ensuring show homes and sites sales complexes are maintained to the highest standard Ensure all sales literature and brochures are readily available and on display in sales complex at all times Carrying out periodic market research on competitors' product to ensure we are up to date on market demands, product innovations and sales prices. Assisting the Sales and Marketing Manager in formulating site specific marketing strategies. Providing advice/recommendations on product specification, potential enhancements and innovation. Ensuring the company online sales system is accurate and maintained at all times Attending/conducting pre-occupation and hand over demonstrations with customers Fully complying with the company's response times and customer service guarantees To maintain the highest level of service and ensure Mystery Shopping scores are at a level acceptable to the company To ensure all personal data is kept securely and in line with the company policy. Skills Required Knowledge & Capability: A proven track record of delivery as a Site Sales Negotiator within an established residential developer with a detailed knowledge of the residential sales market in the South East, with a focus on the Thames Valley region. Comfortable with the environment generated by a high-volume sales operation within a major development area and a proven track record of delivering sales targets. Good IT skills are required and a willingness to embrace progress Flexibility and Change Orientation - The ability to grasp problems and issues by breaking them down into their component parts, to solve problems, process information, assess risks, form judgements and develop solutions. Achievement Drive - The motivation to strive towards achieving challenging goals, high standards and making continual improvements in the way things are done. Customer Orientation - The desire to help or serve the customer to meet their needs. Focusing efforts on discovering the internal or external customer's needs, and bringing all resources together in order to meet those needs. Strategic Orientation - The ability to think long-term to develop visions and concepts and the capability to take responsibility for implementation. Working Together - The capability to build strong working relationships and share common goals with colleagues to help achieve team and business success. Communicating and Influencing - The ability to seek out, clarify, share and communicate so that individuals and the team have all the information needed to work effectively. Benefits Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, employee private medical insurance, 25 days' holiday, performance related bonuses, your hard work will be rewarded when you join us. Please contact Stacie Burnett, Resourcing Lead - for further information.
We're looking for fully qualified Personal Trainers to take on clients. Are you passionate about helping your clients get in shape and achieve their fitness goals? Are you looking for new clients? If this sounds like you, we'd love to hear from you. Who are we looking for? We want friendly and professional Personal Trainers who know how to bring out the best in their clients to achieve lasting lifestyle changes. Tasks may include training clients for weight loss, toning, muscle building, HIIT training, endurance training, or flexibility, but we encourage our personal trainers to work within their speciality. If you are happy to liaise and work directly with clients and you have availability to take on more clients, please get in touch.
22 Jan, 2019
Full Time
We're looking for fully qualified Personal Trainers to take on clients. Are you passionate about helping your clients get in shape and achieve their fitness goals? Are you looking for new clients? If this sounds like you, we'd love to hear from you. Who are we looking for? We want friendly and professional Personal Trainers who know how to bring out the best in their clients to achieve lasting lifestyle changes. Tasks may include training clients for weight loss, toning, muscle building, HIIT training, endurance training, or flexibility, but we encourage our personal trainers to work within their speciality. If you are happy to liaise and work directly with clients and you have availability to take on more clients, please get in touch.
