Customer Service Advisor Worcester £17653 pa TR0571 THE ROLE: Mainstay Group is a Property Management company based in Worcester. We are looking to recruit a Customer Service Advisor to work Monday - Friday on a permanent basis. The hours will vary and will include 8am-4pm, 9am-5pm and 10:30am-7pm. DUTIES: * Reporting to the customer service supervisor, you'll work in a team which is the first point of contact for external and internal customers. * Being a confident communicator and an attentive listener you will be able to deliver exceptional customer service at every interaction. * Ensuring that all calls are responded to in line with the service level agreement is paramount as is striving to achieve first contact resolution. * Dealing with our customers to create a positive relationship and to enhance the customer experience and journey. * Escalating calls when necessary. * Updating the database with call notes. * Liaising with colleagues to resolve queries. PERSON...
15 Jan, 2021
Full Time
Customer Service Advisor Worcester £17653 pa TR0571 THE ROLE: Mainstay Group is a Property Management company based in Worcester. We are looking to recruit a Customer Service Advisor to work Monday - Friday on a permanent basis. The hours will vary and will include 8am-4pm, 9am-5pm and 10:30am-7pm. DUTIES: * Reporting to the customer service supervisor, you'll work in a team which is the first point of contact for external and internal customers. * Being a confident communicator and an attentive listener you will be able to deliver exceptional customer service at every interaction. * Ensuring that all calls are responded to in line with the service level agreement is paramount as is striving to achieve first contact resolution. * Dealing with our customers to create a positive relationship and to enhance the customer experience and journey. * Escalating calls when necessary. * Updating the database with call notes. * Liaising with colleagues to resolve queries. PERSON...
Property Services Advisor Worcester £18175 pa Ref: TR0566 THE ROLE: Mainstay Group is a leading Property Management company based in Worcester. We are looking to recruit a Property Service Advisor to work on a temporary basis. In this role you will work with a Property Manager to provide exceptional customer service to a wide variety of residents, leaseholders, clients, contractors and colleagues. This is a varied and fast-paced position where you'll take ownership of queries and see them through to completion with the full support of your colleagues. DUTIES: * Reporting to a Property Services Team Leader, you'll work in a team in a role which is split between phone work and administration. * You will be working collaboratively and on a one to one basis with the Property Manager * This will require excellent time management and administrative skills as well as being adaptable to cover a variety of tasks. * Dealing with our customers to create a positive relationship and to...
04 Jan, 2021
Seasonal
Property Services Advisor Worcester £18175 pa Ref: TR0566 THE ROLE: Mainstay Group is a leading Property Management company based in Worcester. We are looking to recruit a Property Service Advisor to work on a temporary basis. In this role you will work with a Property Manager to provide exceptional customer service to a wide variety of residents, leaseholders, clients, contractors and colleagues. This is a varied and fast-paced position where you'll take ownership of queries and see them through to completion with the full support of your colleagues. DUTIES: * Reporting to a Property Services Team Leader, you'll work in a team in a role which is split between phone work and administration. * You will be working collaboratively and on a one to one basis with the Property Manager * This will require excellent time management and administrative skills as well as being adaptable to cover a variety of tasks. * Dealing with our customers to create a positive relationship and to...
