Dixons Carphone

Dixons Carphone Preston, Lancashire, UK
12 Feb, 2019
Full Time
OPERATIONS Job Number:  18873 Location:  Preston Contact Centre (2227) Contract:  Full Time / Fixed Term Contract DESCRIPTION Customer Service Advisor- 2 nd  Line Dixons Carphone Contact Centre, Tulketh Mill, Preston 40 hours per week, 6 month fix term contract  £18600 per year   Due to expansion at our Preston Contact Centre we are looking to recruit an experienced customer service advisor who is looking to take on a new challenge. Working as a 2nd line Customer Service Advisor in our Contact Centre, you will be on hand to assist our customers with their escalated queries and complaints. You will take ownership and responsibility of every customer providing ‘right first time’ resolutions for them.  Every call you handle requires you to deliver an exceptional service that exceed your customers’ expectations. Who makes a great Customer Service Advisor? You’ll have worked in a customer centric environment before and be able to demonstrate your ability to look at the bigger picture when resolving your customer’s problems.  The role requires you to be a people person with a confident, friendly telephone manner and have the ability to work in an ever changing fast paced environment. Knowing the importance of self-motivation you’ll be enthusiastic with a positive attitude and have the ability to be flexible, resilient and be able to advise on customer in line with regulatory requirements. Experience/Skills required: Experience working within a complex customer service department. Experience resolving customers queries and complaints in a regulatory environment- Ofcom/Ofgem Able to work within required timelines and SLA through prioritization of your caseload Benefits of working for Dixons Carphone: 10% discount in Curry Pc World and Dixons Travel Money off your mobile phone contracts and accessories at cost prince plus 5% Career progression Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
Dixons Carphone Barrow-in-Furness, Cumbria, UK
06 Feb, 2019
Part Time
RETAIL Job Number:  18737 Location:  Carphone Warehouse, Barrow-In-Furness, Holywood Retail Park (33811) Contract:  Part Time / Permanent DESCRIPTION Sales Consultant - Carphone Warehouse Barrow In Furness Permanent  Part Time 6-15 hours per week, with flexibility to work additional hours UK £7.20 for under 21’s £7.90 for aged 21 or over Technology is transforming the world in extraordinary ways. If you’re passionate about the latest innovations, and about discovering how products can make a real difference to customers’ lives, then you can be part of shaping that transformation here at Dixons Carphone. Working as a Sales Consultant in one of our Carphone Warehouse stores (known as Customer Consultant within the business), you’ll help our customers with whatever they need, asking questions and taking them through our products and services until they have what’s right for them. We want you to be able to give customers the best possible advice. So we’ll make sure you get early exposure to tomorrow’s technology and will give you brilliant training to help you stay ahead of the game. The fact that we’re completely impartial and independent means you’ll be free to find customers things they genuinely want and need. Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. You’ll also have limitless opportunities to explore – whether that means building up new areas of expertise or taking your career in a different direction, potentially even with another brand in the wider Dixons Carphone group. So what are we looking for from you? Like us, you’ll put the customer first, always. Also like us, you’ll be happy embracing all kinds of change. Things move fast in our business – and you have to have the resilience and adaptability to keep moving forward with them. Above all, you have to share our passion for achieving amazing things – for our customers, colleagues and ourselves. Bring your passion, make amazing happen. Follow Dixons Carphone on LinkedIn, and also on Twitter @jobsatDC