Dixons Carphone Preston, Lancashire, UK
12 Feb, 2019Full Time
OPERATIONS Job Number: 18873 Location: Preston Contact Centre (2227) Contract: Full Time / Fixed Term Contract DESCRIPTION Customer Service Advisor- 2 nd Line Dixons Carphone Contact Centre, Tulketh Mill, Preston 40 hours per week, 6 month fix term contract £18600 per year Due to expansion at our Preston Contact Centre we are looking to recruit an experienced customer service advisor who is looking to take on a new challenge. Working as a 2nd line Customer Service Advisor in our Contact Centre, you will be on hand to assist our customers with their escalated queries and complaints. You will take ownership and responsibility of every customer providing ‘right first time’ resolutions for them. Every call you handle requires you to deliver an exceptional service that exceed your customers’ expectations. Who makes a great Customer Service Advisor? You’ll have worked in a customer centric environment before and be able to demonstrate your ability to look at the bigger picture when resolving your customer’s problems. The role requires you to be a people person with a confident, friendly telephone manner and have the ability to work in an ever changing fast paced environment. Knowing the importance of self-motivation you’ll be enthusiastic with a positive attitude and have the ability to be flexible, resilient and be able to advise on customer in line with regulatory requirements. Experience/Skills required: Experience working within a complex customer service department. Experience resolving customers queries and complaints in a regulatory environment- Ofcom/Ofgem Able to work within required timelines and SLA through prioritization of your caseload Benefits of working for Dixons Carphone: 10% discount in Curry Pc World and Dixons Travel Money off your mobile phone contracts and accessories at cost prince plus 5% Career progression Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.