To be part of a Business Operations Administration team responsible for the servicing of in-life loans on the system. Key tasks include processing of Commercial, Personal Line and Ireland contract documentation prior to financing, responding to customer (Broker and end Client and internal) i-mails/e-mails, proactive outbound customer calls and fulfilment of all external and internal SLAs as set my line management.
Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment.
Processing inbound documentation; new, amended and reset-up loans.
Responding to all inbound electronic traffic (web, i-mails and emails).
Managing bespoke Broker processes.
Participating in testing new system changes as and when required.
Own and drive resolution of Broker and end Client issues.
Maintain Close Brothers Premium Finance compliance with all applicable regulation. This will include ensuring Close Brothers Premium Finance is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly.
Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles.
Be a driver of an inclusive and engaging work environment.
Be a team player and participate in employee recognition programs
From time to time carry out any other duties that may be required