Overview

The IT department provides vital support to the educational provision of Dunottar School. It is a forward-thinking department which seeks to ensure the School fully utilises its technology and software capabilities, and that the learning experience of our pupils is enhanced by this provision.

You will be joining a small, friendly and supportive department who are committed to working collaboratively and innovatively. Being part of the United Learning group of schools, Dunottar School seeks to constantly improve and grow our IT provision by utilising our group vision and capabilities.

Working directly with the Network Manager and the Data Manager, the IT/AV Technician will provide first line support and will therefore play a key client facing role in the department. Although the roles are separate, the team works closely together, working from one office, with as much sharing of knowledge as possible and training on new technologies. Within the school, the IT department works closely with academic and support staff departments, with strategic direction provided currently by the Director of Studies.

Resources

The School has a number of presentation and meeting spaces including our current dining room/assembly hall, ball room, smaller meeting rooms together with our new larger whole school assembly hall which is currently under construction and is due for completion at the end of the year. The new whole school assembly hall will have state of the art AV equipment to enable the School to host professional quality shows and performances.

The school also has vibrant music and drama departments who are excited by the addition of the new assembly hall and the provision of this new performance area and the scope that this provides for the performing arts.

The Network

The school utilises the Office 365 platform. Most of our data is now stored in the Cloud. There are servers on the school site. Every classroom has a computer running Windows 10 and connected to a projector or screen. The school has dedicated computer suites as well as a Music Classroom with Apple Macs. Every student is issued with an iPad to support their learning in the classroom as well as at home. There is provision in the classroom for students and staff to show what is on their iPad screen to the rest of the class on the large screen. The wireless network has a good coverage to allow these to be used around the school site. The network also supports various other connected devices such as multifunction printers, 3D printer, laser cutter, CCTV cameras, VOIP phones, digital signage screens and visualisers. There are many different software packages used throughout the school. Most of the software is centrally deployed to devices.

Reporting Line

The IT/AV Technician report to the Network Manager and will liaise closely with the Data Manager, Head of Performing Arts, Director of Music, Head of Admissions and Marketing Manager.

Key Responsibilities

Day to day support and maintenance of the School network and computer equipment.
Set up IRIS when required for lessons.
Set up the lighting, sound and projector for school assemblies and be on hand for the duration to offer support when required.
Carry out routine maintenance of the schools AV systems.
Assist the Network Manager with projects.
Suggest improvements to the schools AV Systems.
Provide first line support to Staff and Students raised by phone or through the ticketing system.
Respond to incidents and ad-hoc requests.
Provide technical support for external guest speakers when required.
To diagnose and resolve basic network, software and hardware faults and perform basic maintenance repairs and upgrades
Run technical rehearsals for all productions and events within the school and at external venues as appropriate.
Record live performances when required such as for examination pieces for Drama and Music.
Set up for events that require electronic presentations.
Test equipment routinely to ensure it is working correctly.
Provide training for staff regarding the use of cameras, lighting and sound equipment.
Ensuring the asset database is kept up to date.
Ensuring equipment is kept safe and secured when not in use.
Advise on Health and Safety matters associated with the use and maintenance of equipment.
Log and maintain support requests and keep users informed of progress
Install, configure and support networked PCs, laptops and peripheral devices including printers
Perform routine maintenance on end user devices, operating systems and applications.
Assist in the configuration, installation and testing of end user hardware and software solutions.
Assess IT problems and if necessary, escalate as appropriate.
Support users in meeting the requirements of IT related policies and procedures
They will also play an active role in the extensive and varied co-curricular program, both during the working week and some weekends.

This job description is not intended to be all-inclusive and the post holder may perform other duties reasonably required by the Headmaster.

The School reserves the right to make an appointment at any stage during the recruitment process.