Job Purpose

Pro Insurance currently has a new opportunity for EL/PL Disease Claims Handler to support our Glasgow office, either working in this location or home working. This position involves claims processing in supporting an existing client.


We are looking for a professional, committed and accountable claims handler who would have the following responsibilities:

Handle an end to end caseload of legacy disease claims consisting primarily of Deafness, RSI, and HAVS cases
Provide technical advice and guidance to internal colleagues and external clients
Proactively handle claims, diaries and post, whilst answering customer.
Liaising with solicitors and brokers.
Enhance the ability of the team to perform through quality audits, regular coaching and feedback
Contribute to and manage projects relevant to EL/PL Disease Claims
Strengthen Client Relationships
Represent Pro in a Professional manner to both peer and potential market place acquaintances

Skills and Experience

Technical background relating to EL/PL disease claims including but not limited to; RSI, HAVS and Deafness claims with a general knowledge of other legacy disease work.
Excellent Policy interpretation skills
Effective communication skills
Knowledge of claims handling, fraud and impacting legislation
Adaptable to change
Strong relationship building skills and a professional and approachable manner
Coaching/Mentoring skills
Ability to work towards Service Level Agreements with accuracy

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