About Us: At Phoenix Group we are committed to excellence and dedicated to our customers’ needs. We are pivotal to enabling healthy lives, every day, all day.

As a pan-European wholesaling and retail company we do that in many ways be that via our 500 plus community pharmacies, 13 nationwide distribution depots or our growing specialty services portfolio. Our 6,000 colleagues make all of this happen successfully.

Supporting longer, healthier and happier lives is at the heart of the trusted service that we deliver to our communities and something that we are really proud of.

If you are passionate about progressive people and progressive healthcare, we’d love you to be part of our team.

About The Opportunity: We currently have an exciting opportunity within NuPAC as Helpdesk Coordinator(s) based within Runcorn, Cheshire. Reporting to the Engagement and Development Manager you will be responsible for providing a support service to retail branches across the country as well as data entry and general administrative duties in supporting the NuPAC team.

Your duties as a Helpdesk Coordinator will include answering telephone calls; raising, investigating and resolving customer queries; advising and informing customers on our service or product ranges and recording and maintaining information and records accurately and efficiently. The role requires a professional approach to customer service and a desire for continuous improvement.

Who We Want: Our ideal candidate(s) will have experience of working within a busy customer service or administrative environment. You will be customer focused with a professional telephone manner and high level communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills.

The main skills we are looking for:

Our ideal candidate must have basic skills in Microsoft Outlook, Microsoft Excel and Microsoft Word.

The hours of work will be 40 hours per week Monday to Friday.