The Bank Insight, Experience and Design (IXD) team supports and educates the business to design and deliver experiences for customers, partners and employees using an insight driven, user centric design approach. The team challenges the business to be more agile, to place a focus on design and uses data and technology as an enabler for driving innovation and personalisation.

Close Brothers is focussed on delivering top customer service to our customers and partners and views data science as the way to further enhance and personalise our proposition. The Data Scientist will work with all Bank businesses and functions on generating actionable customer and partner insight. This will be achieved through analysing Bank and external data and building advanced predictive models. Furthermore, they will work to promote and increase the adoption of data analytics across the Bank.

Key Responsibilities:

General

Deliver data, analytics and strategic projects across the Banking Division
Work with the Head of Analytics and businesses to define and agree project scopes and approach
Focus on predicting customer and partner behaviours
Work on time series analysis
Deliver price optimisation including AB testing
Deliver contact centre optimisation
Provide ad hoc analysis for the IXD team as required

Project Work

Document and present project findings in an easy to understand way for non-technical audiences
Iterate models and project documentation based on feedback from stakeholders
Focus on findings with the greatest customer, partner or commercial impact
Impact the way the Bank could further improve its operations and deliver better outcomes for customers and partners

Embed Data Analytics

Work with IT, Business Intelligence and other teams to transfer predictive models and analysis to business as usual (BAU)
Provide support to the local business teams post model and analysis transfer
Work with the Head of Analytics to promote and increase the adoption of data analytics across the Bank
Investigate and evaluate new data analysis tools and systems
Promote new approaches and modelling techniques where relevant
Be an active member of the Bank wide Analytics Working Group
Coach people across the business to improve their analytics and insight approach and skills

Risk & Compliance

Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required