Location: Carrington House, Wincanton
Salary: £32,500 per annum
At Somerset Care, our values and culture is what makes us different. It is the culmination of all things we do that makes us a very special company to work for.
As a Manager, you will lead a team delivering care and support to enhance the lives of our customers. The Manager role is critical in the delivery of our mission. Every day you will role model leadership behaviours that create and enhance our values and lead culture.
Our vision is “to lead the market in high quality, evidence-based lifestyle support and care, through research, innovation and outstanding customer focus” and you will contribute to this by:
Leading, directing, supervising and supporting staff teams working within the care home by providing a network of services which can respond flexibly to the needs of individual customers.
Planning and managing succession within your workbase, ensuring an effective supply of appropriately skilled and experienced staff are working to meet service delivery requirements.
Ensuring effective and structured team communication, forums and recognition is embedded in your service.
Delivering excellent customer care, ensuring all staff deliver to Somerset Care’s standards of quality, safety, dignity and choice
Show potential customers the service and advise families of how the service can meet the personal needs of the individual customers, assess potential customers either in their own homes, other care services, hospital or hospice
Ensuring proactive income generation to meet and exceed Company targets and main high levels of occupancy within the home.
Ensuring your service and team understand and work to full compliance with Somerset Care’s internal Quality Assurance standards and expectations
Ensuring customer satisfaction is prioritised, responding fully and effectively to complaints and concerns raised in line with Somerset Care’s complaints policy.
Manage targeted expenditure of the home.
What we need from you:
Experience of leading, motivating and engaging large, dispersed staff teams
Demonstrable business and service management skills including HR, facilities, IT
Experience of working within quality assurance systems and continuous service improvement cultures
Experience of recruitment and on-boarding of staff
Level 4 or Level 5 in Management or equivalent and will be required to achieve Registered Manager award Level 5 in Leadership for Health and Social Care.
Excellent IT skills
Full UK driving licence and access to own vehicle.
If you would like to make a difference to people’s lives we would love to receive your application, or to find out more, please contact our Recruitment Team on 01823 448321.
Somerset Care, so much more rewarding. Do more than a job, change a life………