Skills and Experience

Has detailed experience as a PMO Analyst, in a Financial Services environment. Understands and can demonstrate application of key PMO responsibilities, methods, disciplines, tools and analysis techniques, to monitor, control and report on Programmes and/or Projects. Able to communicate independently with change professionals. Excellent clarity of communication skills and ability to distil complex information to simple stakeholder messages suitable for senior audiences. Able to identify potential issues or conflicts, and knows when to escalate. Doesn’t require regular support, training and development from more senior staff. Expected to share knowledge with junior staff.

Competencies

Presenting and communicating Information - Speaks clearly and fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Adapting and Responding to Change - Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards cultural and religious differences; deals with ambiguity, making positive use of the opportunities it presents.

Coping with Pressure and Setbacks - Works productively in a pressurised environment; keeps emotions under control during difficult situations; balances the demands of a work life and a personal life; maintains a positive outlook at work; handles criticism well and learns from it.

Achieving Personal Work goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities; seeks progression to roles of increased responsibility and influence.

Working with People - Demonstrates an interest in an understanding of others; adapts to the team and builds team spirit; recognises and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others; develops and openly communicates self-insight.

Delivering and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.