We are looking for two professional and committed neighbourhood officers (12 month contract) who can provide an effective, flexible landlord service to our customers. To thrive in this role, you need to be focused, organised and confident in managing stakeholder relationships alongside excellent administrative skills with the ability to prioritise work. You will be advising people and resolving complex issues so you will have experience in dispute resolution along with excellent interpersonal and written communication skills with an ability to think creatively. This is a varied and busy role where no two days are the same. If you find this appealing, then we would love to hear from you.
Educated to GCSE standard or equivalent to include English.
Knowledge of the housing sector and current housing issues
Will demonstrate resilience whilst effectively communicating with customers
To provide creative solutions to challenging situations
Experience of challenging and emotive situations and applying empathy
Problem solving skills, working under pressure and taking initiative
Aster Group provides safety and security through our reliable landlord and independent living services and we supply a wide range of housing options in response to the housing crisis.
We own and manage over 30,000 homes, serving more than 90,000 customers in 40 local authority areas. We employ around 1,300 colleagues based in office locations across our operating regions.
We delivered nearly 1,000 new homes in 2017/18, with revenue from outright sales of £20m, shared ownership first tranche sales of £36m, generating an expected profit before tax of £50m.
We are investing in the future of our business with substantial resources set aside to improve our employee experience and to achieve our digital transformation ambitions. Through the Aster Foundation we are committed to giving something back to our local communities.
To apply, please upload your C.V (not more than 3 pages) as one document.
Interviews will be held via Video link
Wednesday 17 June 2020