Role Overview

Contribute to the delivery of the strategic objectives of Close through the provision of business analysis. The current programme of change is designed to deliver major business transformational changes and ongoing BAU enhancements & efficiencies over a multi-year timeframe. Utilise a range of business analysis tools and techniques in order to deliver high quality business analysis artefacts within the Change function and associated projects.

Key Responsibilities


The role will involve applying business knowledge to the project environment. The candidate will need to:

Provide conceptual solutions to often complicated business problems and make recommendations for preferred solutions.

Contribute to the development of the business analysis approach and deliverables, and improve the integration with other disciplines across the software delivery lifecycle.

Lead requirements gathering and elicitation using a range of analysis tools and techniques.

Have ownership of traceability of analysis through development, testing, training through to business readiness and acceptance.

Work with Senior Management and up to Executive level to facilitate the sign off / agreement of solutions and recommendations.

Strong team working skills, with an ability to travel around the national office network to complete projects onsite where required.

Strong communication and interpersonal skills including negotiation.

Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing.

Regulatory Responsibilities (Compliance/T&C)

Ability to demonstrate and understand the regulatory framework relevant to the role, whilst practising effective risk management at all times.

Understanding of MiFID II regulations, particularly disclosure of costs & charges, including understanding the regulation and rationale; the calculation methodology including inputs, calculation basis and outputs; operational ownership; data quality and control; as well as the client experience.