We do hope that you are keeping safe in these very difficult times. Miele is continuing to trade and we are still running a contact centre and field service operation, ensuring that we support our customers, troubleshooting and booking visits when essential appliances break down.

In anticipation of the end of lock down and knowing that we will have a significant increase in demand from our customers we are now looking to actively recruit Customer Support Advisors.

Customer Support Advisor

Are you passionate about delivering a premium service?

This is your opportunity to join the Miele Customer Support Team on a 3 month fixed-term contract!

About Miele

Miele is a world leader in the production of premium domestic and commercial appliances. As current winners of the Which? Best Home Appliance Brand, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

Since being founded in 1899 Miele has followed its 'Forever Better' brand promise. This means: we will do all that we can to be "forever better" than our competitors and "forever better" than we already are. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision - and probably the decision of a lifetime.

Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding.

Overview

You will be based in our Customer Contact Centre, providing telephone support to customers when they need help with their appliances. You will be assisting customers with a variety of queries, such as troubleshooting, booking technician visits and the sales of spare parts/accessories.

What is on Offer?

A career with a family owned company that will value you and ensure that it will take care of you through the tough times.

£18,767 per annum
Company bonus scheme
25 days holiday, plus bank holidays
Life assurance @ 4 x Salary if enrolled in pension scheme
Income protection scheme
Medicash Scheme – money back towards the cost of healthcare and wellness
Substantial discount on company products
Engagement benefits
Comprehensive training programme

Requirements of role:

Have previous experience in working in customer service
Have experience of dealing with challenging situations
Be able to work to specific KPIs
Be able to work accurately at a pace
Deliver exceptional Customer Service

How to apply:

If you are interested in this opportunity please go to the following link: www.miele.co.uk/careers

Alternatively, if you would like more information or you are interested in a career with Miele, please contact .