Process Lead

Salary £45,000 per annum

37 hours per week

Fixed term – 24 months



Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We own and manage around 13,000 properties in the south west, the majority of them in Bath. As well as rented housing, we offer support for vulnerable people with thoughtful and effective services, and work to improve our homes and estates and build new places for people to live.

What you'll be doing

We have recently established a new Change Delivery Team to take forward an exciting programme of improvements. The primary purpose of the role is to lead and deliver an effective approach to business improvement and process re-engineering that generates measurable value, benefits and efficiencies for Curo and ensures our customer journeys are optimised

More about you

You will lead and manage business improvement and process diagnostics within identified areas of the business. You will be able to devise, determine and use appropriate tools and techniques which will measure effectiveness of current processes.

In addition to that, you will determine and map processes and predict measurable benefits (using financial data, operational data, customer intelligence and other data). You be able to identify and remove process waste and inefficiency; set and agree business improvement targets delivered by process re-engineering.

The ideal candidate will ensure process accountabilities are identified, and that owners agree and understand how they govern and quality assure these processes.

Not only that but you will be able to demonstrate practical deployment of Lean Manufacturing, Systems Thinking or other equivalent operations excellence models and have recent experience of both Agile and waterfall delivery practices, preferably be SAFe certified.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

If this sounds like the role for you then we’d love to hear from you!

When and where you'll be doing it

Our Head Office is in Bath and you will be required to attend meetings and events on site. Outside of these times home working is an option.

What will you get in return?

We think you’ll have a job that makes you feel good about what you’re doing – you will make a difference to our customers’ lives every day.

You’ll get:

A day’s leave on your birthday
26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service
Opportunity to earn performance related pay
Company Pension contribution of up to 10%
Flexible Benefits including health care, gym membership, buying holiday

Here at Curo we are about getting the right candidate for the right role, however we recognise that as an organisation we are underrepresented in certain areas. Therefore we operate the disability confident scheme to encourage disabled applicants and we welcome applications from candidates who are BAME or LGBTQ+. We also welcome applications from Curo customers. If you need support to assist you to make an application or attend an interview, then please contact our HR team on 01225 366000, we would be happy to help.

To find out more and to apply online, please visit

For an informal discussion about the role please call Matt Jones- Head of Business Improvement on 01225 366 256.

Closing Date: Midnight 28th June 2020

Interviews: 1st stage interview: 8th July 2020

Interviews: 2nd stage interview: 14th July 2020