Now is a really exciting time to join us. We’re working towards our vision of everyone has a home. It’s a bold statement but one everyone across our business is passionate about. Our purpose is to improve people’s lives. We provide safety and security through our reliable landlord services and we supply a wide range of housing options in response to the housing crisis. We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.

Financial Operations Officer

To ensure that income is accurately and completely posted to the company’s finance and housing management systems. Resolving allocation queries and supporting the Income Accounting Team Leaders. Issuing sales ledger invoices, receiving, posting and reconciling income and posting this accurately to customer accounts, providing credit control support; issuing reminders and chasing debt as necessary.

The Financial Operations Officer will:

Process all payments received and ensuring that these are allocated to accounts. Posting of cash and benefit, manually and by batch to the finance and housing management system. Posting of other debtor invoices and cash receipts to the finance system

Raise and despatch debtor invoices as required in accordance with agreed procedures and to respond to requests from customers to make payments by standing order, direct debit, giro or other means

Liaison with other departments as appropriate

Provide credit control service cover for Supervisor including:

Timely and effective collection of all debts and customer payments
Maintaining contact with customers to ensure invoices are clear for payment
Resolving queries both internally and externally around outstanding invoices

Dealing with incoming correspondence to include but not limited to: post, emails and answering telephone calls

Examination of current customer and debtor credits and other customer credits.

Reconciliation of postings and resolution of unposted and queried items

Seeking prompt recovery of unpaid accounts and other debts not dealt with by the income recovery team.

Administration of Direct Debits, including recording and amending

To positively contribute and participate in the development and improvement of services provided by the Operational Finance Team

Success in this role looks like:

Good customer Service, understanding the business, processing payments, Direct Debits etc on a timely basis. Ensure all parts of the Income Accounting team tasks are completed on a timely and professional basis. Being proactive and forward thinking with a ‘can do’ attitude.

About Aster Group

We’re a not-for-dividend business established in 1990 and have over £1.6 billion worth of assets. We own and maintain over 30,000 homes, provide services to approximately 90,000 customers and employ 1,300 people. The Aster Foundation is our way of giving something back. It’s the work we choose to do over and above our landlord and development activities.

Ready to apply?

We’re passionate about creating an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. So, do you have a ‘can do’ attitude? Are you flexible and able to fulfil the needs of our business? If you think you fit the bill and you’re ready for a new challenge we’d love to hear from you.

Please use the information provided in the advert and role profile to let us know why you’d be good for the job.