We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join one of the UK’s most trusted social housing providers.

Citizen own and manage 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing – our homes are a foundation for life.

We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.

We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.

Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives.

We currently have an opportunity for an experienced Supervisor to join the team based in Birmingham. Reporting to the Operations Manager, the post holder will be responsible for the day to day management and supervision of a team of experienced trade engineers delivering maintenance repairs.

The successful candidate will have proven experience of supervising a team of trades delivering maintenance repairs in line with key performance indicators including cost, quality, customer satisfaction and safety. You will be able to work to deadlines and manage and prioritise your own workload as well as the performance of your team. A good level of IT literacy including experience of using housing management systems is essential.

This is a pivotal role within our Maintenance team and we are keen to hear from candidates who can demonstrate experience in a similar role, have a creative approach to

problem solving, are able to deal calmly and effectively with difficult situations and continually strive to improve the customer’s experience.

To join us you will have the ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the business as a whole. You’ll be positive, optimistic and solutions-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues.

We will provide use of a company vehicle, uniform, PPE and progressive learning and development opportunities.

So, if you think you have the technical know-how and can demonstrate the people skills we’re looking for, we really want to hear from you.

At Citizen we are committed to diversity and inclusion, encourage flexible working where appropriate and positively welcome applications from everyone.

The role requires the candidate to have a current driving licence.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 30 June 2020

Interview date: 9 July 2020- due to the current circumstances surrounding Covid-19, interviews will be held via Microsoft Teams