Can you deliver exceptional face-to-face customer experiences?

Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?

Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?

Do you have the skills to really listen to and recognise what it is that our customers really want and be committed to achieving the best possible outcome?

If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.

Background

At Curo we are about providing people with homes and much more. We are one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK. We care about our colleagues and this is evident in their sense of pride and the tireless work they do to support our customers.

With around 13,000 properties in the south west, the majority in Bath, we are about much more than just somewhere to live. Our experience extends to supporting vulnerable people with thoughtful and effective additional services and improving our homes and estates, as well as building new places for people to live.

What you'll be doing

An exciting opportunity with a role that is customer facing as well as involved with a wide range of financial elements across the business. You will learn how data enters the system, how to read and create the financial system entries and how to present this data in a sensible meaningful way to both internal and external customers.

You will be responsible for entering income into our main system so that the customer data is accurate whilst learning an understanding of what happens in the background.

You will be responsible for generating, monitoring and reporting of financial performance against budget for major works chargeable to our customers. You will be expected to report how each scheduled recovery is performing and follow up actions that haven’t been completed. You will get insight into our asset delivery program at the same time as seeing how it impacts our customers.

You will be responsible for ensuring our customer balances are accurate and in line with expected future asset expenditure.

You will be expected to assist with budgeting and expenditure on our estates and deal with customer questions around these areas.

More about you

Be energetic and looking for a challenge, where most days will bring something new.

Be competent in Microsoft Excel, data manipulation and formulae.

Be able to plan and coordinate the collation of information independently whilst able to confidently challenge information provided.

Be able to get involved in the detail and provide support or improvements to increase the ease and accuracy of data.

Be able to demonstrate a level of understanding of service charges and leasehold legislation.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

We will need to take up an enhanced Disclosure and Barring Check for this role which we will do for you when you start.

When and where you'll be doing it

You will be able to work flexibly based on our customers’ needs.

You’ll be based in the Maltings, Bath.

What will you get in return?

We think you’ll have a job that makes you feel good about what you’re doing – you will make a difference to our customers’ lives every day.

You’ll get:

A day’s leave on your birthday

26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service

Opportunity to earn performance related pay

Company Pension contribution of up to 10%

Flexible Benefits including health care, gym membership, buying holiday

Here at Curo we are about getting the right candidate for the right role, however we recognise that as an organisation we are underrepresented in certain areas. Therefore we operate the disability confident scheme to encourage disabled applicants and we welcome applications from candidates who are BAME or LGBTQ+. We also welcome applications from Curo customers. If you need support to assist you to make an application or attend an interview, then please contact our HR team on 01225 366000, we would be happy to help.

Closing Date: 29th June 2020 midday

Interviews: 1st stage interview: 7th July 2020