Reporting to the Older Persons Services Manager, the rewarding role of Scheme Manager is an exciting and dynamic one, with no day the same as the last.
You will be responsible for the day to day management of the scheme, providing an excellent holistic customer service which meets and exceeds expectations, supporting the needs of the individual, and promoting happy independent living.
You will foster a friendly community atmosphere with great people skills, a ‘can do ‘attitude and empathy towards our residents. As well as being a people person, you’ll also be business minded and always be on the lookout for opportunities to improve and enhance the service for our residents. You will also liaise with residents and families (working in partnership with external agencies) to ensure that residents’ needs are met.
You will get the best of both worlds with opportunities to work as part of the wider Older Persons Services team and on your own, as only yourself and a Scheme Assistant will be based at the Scheme. Experience of working with older people is essential as is an understanding of their practical and emotional needs. You will also need experience of housing management, welfare benefits, safeguarding and be IT literate.
With staff management responsibility and overseeing any contractors when on site you will be able to remain calm under pressure, be self-motivated and have excellent communication skills.
Due to the nature of this post, the successful candidate will be subject to a satisfactory Disclosure and Barring Service check.
In addition to a competitive salary you will have access to a company pension scheme, life assurance, employee assistance programme, TOIL and 25 days holiday plus bank holidays.