Regional Service Manager – North
Up to £48,000pa (DOE) + Bonus, Car and Other Excellent Benefits
We do hope that you are keeping safe in these very difficult times. Miele is continuing to trade and we are still running a field service operation. We are ensuring that we support our most vulnerable customers and attend visits when essential appliances break down.
This is your opportunity to join the Miele Service Team. Contact us if you would like to work for an award winning company and you live north of Birmingham, preferably the M62 corridor - Leeds / Manchester.
We are currently looking for an experienced Regional Service Manager with a proven track record in the customer field service sector to work for a premium brand in the North of the UK.
Miele is a world leader in the production of premium domestic and commercial appliances. As current winners of the Which? Best Home Appliance Brand, we take immense pride, not only in the quality of our appliances but all aspects of customer services.
Since being founded in 1899 Miele has followed its 'Forever Better' brand promise. This means: we will do all that we can to be "forever better" than our competitors and "forever better" than we already are. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision - and probably the decision of a lifetime.
Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding.
This is a field-based role managing and leading a team of Domestic Field Service Technicians supported by a Senior Technician and a Service Support Team based in Abingdon, Oxfordshire.
Through effective, proactive management you will drive and implement a culture of high performance, working to continuously maintain, improve, promote and celebrate the high standards of service offered to our customers.
The job involves multiple skills; reviewing and acting upon performance statistics, providing technical expertise, coaching and developing team members ensuring they remain engaged and motivated. You will also be required to deliver against service revenue targets, driving the performance of your team to exceed KPIs, spotting opportunities for growth as well as efficiency.
You will build strong relationships externally with our network of service dealers and sales partners, as well as developing great bonds with internal managers and supporting functions across the business. You will be one of at least 5 Regional Service Managers across the country, so it is imperative that you are a team player in all senses.
Our ideal candidate will have previous experience as a domestic appliance field service manager or in the white goods / electronic industry. They should have managed and lead a large team of field based colleagues (minimum 15 employees) along with managing third parties (service dealers) to support our customers. You will be approachable and people-focused but also able to make tough decisions which will need to be demonstrated at interview.
With experience of a Regional Service Manager role in the white goods industry - £46,000 - £48,000 per annum
With experience of a Regional Service Manager role in other industries - £40,000 - £46,000 per annum
Bonus: based on two months
25 days holiday, plus bank holidays
Contributory pension scheme
Life assurance @ 4 x Salary if enrolled in pension scheme
Income protection scheme
Medicash Scheme – money back towards the cost of healthcare and wellness
Inspired Performance - reward and recognition portal
Eye-care voucher Scheme
Cycle to work scheme
Subsidised on-site restaurant
Well-being activities including free access to massage and health therapist, yoga and singing group
Substantial discount on company products
Free parking at head office
Financially incentivised employee referral scheme
If you are looking for a demanding yet rewarding role where you can make a real difference to team performance, the customer experience and the Company apply today!
How to Apply:
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