1st Stop Recruitment

1st Stop Recruitment Haverhill CB9, UK
19 Jan, 2019
An exciting opportunity has arisen for a Call Centre Analyst for my client in Haverhill. To find out more please get in touch! Essential Job Responsibilities The Service Desk Analyst performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change. Ensure receipt and dispatch of calls is carried out in the most efficient manner.Provide initial assessment of categorisation and prioritisation for all incidents.Ensure incidents are assigned and escalated where necessary to the relevant support teams.Ensure accurate data collection on the call handling system.Ensure that customers are kept informed of incident status in a timely manner.Carry out the activity of monitoring allocated engineers in respect of call, location and status.Participate in cross-training and development of team members.To provide cover and support to the Service Desk Manager.To maintain the installation diary for an area, ensuring jobs are handled in the most efficient manner with the correctly skilled and equipped engineer being allocated as appropriate.Ensure that all work carried out by engineers is logged onto the 'Call Handling' system and closed accurately after completion of work.To confidently handle any customer or engineer issues or questions, ensuring that Service Desk Manager is fully aware of any issues that may escalate.Ensure all administration requirements of the service desk are carried out to company processes and standards.To carry out statistical analysis on data relating to engineer performance.To ensure that all requirements under health and safety legislation are actively adhered to.To actively demonstrate the support of other departments within the Company to ensure that a team spirit is observed. Qualifications & Skills Requirements The following qualifications are the minimum requirements to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements. Experience within a customer service environment at manager level.A proven track record of liaising with field-based staff members and co-ordinating resources.Demonstrable administrative and customer service experience.Good geographical knowledge of the cities, towns and counties across the UK.Excellent customer service focus, attitude and skills.Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.Experience of working to an ITIL framework or similar process.Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.Ability to work in a fast-paced, self-directed, entrepreneurial environment.Resourceful, with the ability to work independently.Strong time management skills.Ability to adapt to changing circumstances.Decision making, problem resolution and creative thinking skills.Attention to detail.Able to work productively in a pressurised environment.Ethical and trustworthy. Working Conditions Office based.Occasional driving within UK.Periodic overnight travel. Company Description As a Global Organisation with a turnover of £622 million worldwide, and around 3600 employees, we are now moving into a new phase of our growth within the UK. We have an exciting investment programme to grow, building on the success of our industrial business, we are now moving forward to take our exciting products into the retail, hospitality and logistics sectors and expanding our presence in the UK market. Our team are based on our site near Cambridge. We are looking for ambitious people to join us. If you want to be a key player in our future success and believe you have the drive and skills to join our dynamic team at this exciting time of growth then get in touch? If you wish to be considered for a role within the team please email a copy of your CV to
1st Stop Recruitment Sudbury CO10, UK
19 Jan, 2019
PCB ASSEMBLY OPERATIVE Job Description We need a versatile and willing person to assemble and solder printed circuit boards and do other work in our electronics assembly workshop. Experience of through-hole PCB assembly essential, as is a high level of soldering proficiency. Good eyesight , attention to detail and nimble fingers are required, also an ability to work accurately from drawings and written instructions. CV with previous work experience essential. Flexible hours within the 8:30am to 5.00 pm working day, Experience essential, £10 per hour, immediate start. Please apply with your CV to