Hayes Garden World

Hayes Garden World Ambleside, UK
05 Nov, 2018
Full Time
Want to join a friendly team in a fast-paced environment? Then this may be the role for you. Our ever-growing garden centre is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.   Duties include: Answers incoming customer calls regarding product problems, delivery issues and general customer concerns Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every call Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers   Must have’s: Must be over 18 years of age Ability to remain professional and courteous at all times Excellent verbal and written communication skills Be flexible   Working 40 hours per week, to include working bank holidays and weekends on a rota basis Initial 6-month contract with the possibility of becoming a permanent contract Closing date Monday 19 November 2018