Three Plymouth, Devon, UK
16 Oct, 2018Permanent
What you'll do This role is vital to helping us achieve our goals and become the UK’s best-loved brand. You’ll need to be passionate about helping customers get the very best from us. That means having great conversations, listening to what they need and bringing products and services to life. No two days are ever the same in our stores. You’ll find high energy and enthusiasm are a must – you’ll need them to embrace our fun, fast paced culture This role is an essential part of our ability to provide the most consistent and enjoyable customer experience to every customer through outstanding knowledge of our products, propositions, and our award-winning network. You will positively re-enforce great team working across all channels and offer solutions to customers that match their needs, supporting the delivery of our company plan and strategy, and helping to enhance our company reputation in the marketplace. Consider yourself on stage at all times, surprising and delighting your audience with your extensive knowledge and genuine enthusiasm for Three's range of products and services. What makes this role unique? Working as part of an award winning Retail team consisting of other Customer Advisors and Assistant Managers, you will report to a Store Manager. As the face of our company brand, you will play a huge part in how we deliver against our customer- focused goals. You will be accountable for achieving personal and store KPIs and responsible for driving customer experience by engaging in relevant and engaging conversations with your customers. You will have the opportunity to develop and show your drive and determination to succeed in an environment that will support and prepare you for the next level of your career. You will be required to work evenings and weekends depending on the store's hours of operation and you may be asked to support other store teams in your area as and when needed. Our Selection Process: Video Application Here at Three we use pre-recorded video applications to support our selection process and here’s why: Life’s too busy We know you’re in demand that is why we’ve introduced pre-recorded video applications as a first stage interview in our selection process. This will save you time and your hard earned cash by giving you the flexibility to relax and carry out your interview where and when you want. We’re reinventing the rules for you We’re all about mobile internet and reinventing the rules. We’re interested in you, not just a piece of paper. It’s time to stand out from the crowd. Using video lets us understand if you are right for Three by reviewing your video responses and taking your personality, and passion into account without considering your experience purely based on the content of your CV. Please look out for the email invite, it may go to your junk or spam folder, we`d hate for you to miss it. If you`re successful after the video, we`ll invite you to come into store and meet our team to experience what life as a Three employee is really like.