English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Morecambe, Lancashire, UK
24 Jul, 2019
Full Time
This fantastic opportunity has arisen within our Restaurant team.  We are looking for someone who will primarily oversee dinner service in the restaurant as well as conference and banqueting events and functions when needed.   We are looking for a highly motivated, ambitious individual looking to progress their career within the Hospitality Industry. We expect our team to have a passion for hospitality and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences. In addition to support and training, we actively encourage innovation and creativity at every level. This is a   Full Time   position (40 hours) working 5 days over 7.  Shift patterns are varied.  Role Responsibility You will be responsible for: Ensuring the prompt and efficient service of the restaurant to the highest of standards. To assist in the motivation & development of the team Maintaining our extremely high standards in all we do Running efficient shifts Ensuring the restaurant and bar are always fully prepped and ready for the service. To maintain clean and hygienic work areas and practices. Take part in training new starters or fellow colleagues with your expertise. To Deputise for other senior members of the Food and Beverage team in their absence. To be responsible for Event Management when allocated to conferences. To ensure all conference/function rooms are set to the required standards as laid down in the      training manual The Ideal Candidate You will have: A warm and friendly personality An aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail A flair for service and a knowledge of best practice Flexibility in attitude, approach and working hours Ability to work under pressure in a highly dynamic and vibrant environment Experience of leadership and management in a similar role (ideal not essential) Knowledge of Health and Safety and Food Safety Standards Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training, development and progression opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Loyalty Service Awards Uniform share of tips About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this caliber, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required at interview from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Windermere, Cumbria, UK
24 Jul, 2019
Full Time
We are looking for a dedicated and passionate individual who has a love for all things sweet and could rival Mary Berry. If you are fun, friendly and inspiring join our team. If this sounds great, then we want to hear from you. Attributes/Experience; As a Pastry Chef you will be managing the pastry section and will be in charge of producing all the Pastry requirements both sweet and savoury for this very busy world class resort. We are looking for an individual who has a proven track record of producing consistent and creative cuisine with innovation and flair being key.  You will have worked in a four star hotel environment or multi-site resort that caters for breakfast, lunch, afternoon teas, dinners and banqueting up to 250 covers. You must have excellent communication skills and able to work on your own or as part of a team and have a can do attitude.   What we look for (the detail) Must be flexible and have the facility to work shifts. Attention to the smallest detail A passion for hospitality The Benefits Uniform provided Complimentary meals whilst on duty Complimentary Health Club Membership for employee and family  Discounts on rooms at English Lakes Hotels Resorts & Venues Discounts on food and beverages at English Lakes restaurants English Lakes Gift Vouchers and annual awards lunch presentation Opportunities to train, develop and progress within the company  About the Company English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies
English Lakes Hotels Windermere, Cumbria, UK
24 Jul, 2019
Full Time
A vacancy has arisen for a qualified Watersports Instructor to join us at Low Wood Bay Watersports.   Fixed term contract available (May/June - September 2019) hours of work will vary depending upon the needs of the business and the Weather! What's in it for you? The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Complimentary Health Club Membership and Family Health Club Membership (subject to terms and conditions). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Uniform Provided (except footwear) About the Company English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Windermere, Cumbria, UK
24 Jul, 2019
Full Time
Room Attendant The Role….. As Room Attendant you will service guest bedrooms and allocated areas quickly and efficiently to the standards set out in the Training Manual, working amongst your fellow employees. Reporting To….. Head Housekeeper, Deputy Head Housekeeper, Assistant Housekeeper, Housekeeping Supervisors MAIN DUTIES AND RESPONSIBILITIES To work to the required standards whilst observing all aspects of hygiene and Health & Safety requirements when servicing guest bedrooms and associated areas. Assisting fellow workers as appropriate. To ensure security & care of Hotel’s and guests’ property by reporting to the Head Housekeeper, Assistant Head Housekeeper or Supervisor as appropriate: suspicious persons or occurrences in the Hotel, maintenance faults and the loss or otherwise of master keys. To maintain a high standard of internal and external Customer Care by responding to guests requests and requirements. Communicating respectfully with colleagues, other departments and guests. Keeping a clean, smart appearance and the wearing of the appropriate uniform, in accordance with the Dress and Appearance Policy. To carry out extra work as delegated by the Head Housekeeper, Deputy Head Housekeeper, Assistant Housekeeper and supervisors. To be aware of the Service Recovery Procedure and act upon it accordingly. To be aware of and adhere to all Hotel & Government rules & regulations. To carry out any other reasonable requests made by the Line Manager or Management. To actively involve yourself in the turn down shifts. Extra Duties To ensure all stores within Housekeeping are replenished daily. To clean public areas in accordance with the Training Manual.
English Lakes Hotels Windermere, Cumbria, United Kingdom
24 Jul, 2019
Full Time
The Role To ensure Blue Smoke on the Bay runs efficiently, effectively and maintains a maximum external & internal customer care required to meet the Resort standards. You will assist train and supervise all team members working in the Restaurant department whilst observing their work performance and development. Reporting to - Restaurant Manager Responsible for – Restaurant Assistants. MAIN DUTIES AND RESPONSIBILITIES: 1 To ensure whilst on shift Blue Smoke on the Bay runs efficiently and effectively and the experience exceeds all guest expectations. 2 To ensure all Restaurant areas are set to the required standard as laid down in the SOP training manuals. 3. To assist the management team in promoting high levels of morale, motivation and communications to instil a commitment to an exceptional level of guest expectations. 4. Work closely with the management team with regards to all feedback related to Blue Smoke on the Bay, ensuring all procedures are reviewed and training provided where necessary. 5. Understand the use of all Food & Beverage systems including Micros, Book-a-table and Fourth Hospitality. 6. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 7. To directly supervise, co-ordinate and motivate the activities of staff during service. 8. To ensure all sales are maximised within your department by encouraging up selling all food and liquor through each team member. 9. To attend necessary business daily, weekly and monthly meeting in order to recognise the requirements of the guest 10. To be actively involved in the training and development of all team members. 11. To ensure that the weekly cleaning schedules are maintained for the department in line with company and Resort guidelines. 12. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy. 13. To maintain good working relations with other Departments in the Resort and all E.L outlets. 14. To carry out any reasonable requests, projects or tasks as defined by General Manager and Deputy General Manager. 15. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 16. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and oneself, reporting any issues to the Guest Relations Manager. 17. To report any faults and defects to Maintenance via the online system. 18. To be aware of & adhere to all Hotel and Government rules in line with the companies health and safety consultants.
English Lakes Hotels Windermere, Cumbria, UK
24 Jul, 2019
Full Time
Join the Low Wood Bay Resort & Spa team and help create enjoyable and memorable Lake District experiences for our guests.  The Job Ensuring that every guest has an excellent and memorable welcome and stay at the resort, enjoying stand out hospitality Greeting Guests at The Gatehouse Attending to guest requests and requirements on arrival/departure.    Driving duties, including valet parking Maintaining excellent presentation and cleanliness of public areas The Person Guest relations experience essential Previous experience in a Front of House department essential, preferably in a large 4* establishment Friendly, courteous and helpful, with excellent communication skills Flexible, and able to work shifts Full, clean driving licence The Benefits Uniform provided Complimentary meals whilst on duty Complimentary Health Club Membership for employee and family   Discounts on rooms at English Lakes Hotels Resorts & Venues Discounts on food and beverages at English Lakes restaurants English Lakes Gift Vouchers and annual awards lunch presentation   About the Company English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies
English Lakes Hotels Windermere, UK
24 Jul, 2019
Full Time
This is the starting role in our Kitchen Brigade. It's the perfect opportunity for anyone who is highly motivated, ambitious looking to start their career in the Hospitality Industry.   We are looking for someone who has a natural passion for food and a flair for presentation, where the emphasis is to create the very best experience for all our guests.   Flexible working options available e.g. 4 x 10 hour days!   Live in accommodation is available for this role. You will be working with the Kitchen Brigade to: Ensure the prompt and efficient preparation of all meals at the required time to the highest of standards. Assist in the development of menus by contributing with new ideas Ensure your section is always fully prepped and ready for the next service. To maintain clean and hygienic work areas and practices Ensure all orders are placed and received and checked for accuracy T raining opportunities available too - Work based Apprenticeships to progress your qualifications.    You will have: An aim to exceed expectations of guests and colleagues A flair for food and an knowledge of basic kitchen practices Knowledge of Health and Safety and Food Safety Standard What's in it for you? Service Award Vouchers and awards lunch presentation for each year of service Discounts on food and beverages across all English Lakes Restaurants Discounted room nights across all English Lakes Hotels Resorts & Venues Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Complimentary meals whilst on duty Chefs Whites provided (not footwear) The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies Job Description Commis Chef Reporting to… Chef De Partie, Sous Chefs, Head Chef    The role… To cook and prepare food for service in the Kitchen and assisting in maintaining the Hotels reputations as being renowned for its friendly efficient service and excellent cuisine. MAIN DUTIES AND RESPONSIBILITIES   To prepare and cook all food to a high standard.  To help maintain an efficient cleaning schedule as laid down in the Hotels procedure.  To be aware of and adhere to all Hotel and Government rules. To communicate respectively with colleagues, other staff & guests. To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other employees and self.  To report all suspicious persons and occurrences within the Hotel.  To attend to guests requirements and acknowledge customer care at all times. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To report any maintenance faults within the Hotel. To assist in accurately keeping any records of work carried out within the Department. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.7 To carry out any reasonable requests made by Line Manager/ Management.
English Lakes Hotels Windermere, Cumbria, UK
24 Jul, 2019
Full Time
As   Chef de Partie   you will be involved in breakfast, conference lunches, lounge food, afternoon teas, breakfasts, dinner and functions in  The Windermere Restauran t  of our very busy hotel. We are looking for individuals who love to cook, is willing to learn and develop and who thrives off creating exciting dining memories for our guests.  You will be working with a large experienced team who care passionately about our guests and your development. We have   various contract  options available; with working hours to suit your needs. Talk to us about your preferences. (Live out only )  Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current opportunities. JOB DESCRIPTION Chef de Partie The Role… To provide and maintain the Hotels reputation as being renowned for its friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity a section of the kitchen to the departments requirements. Reporting to…........ Head/Sous Chef Responsible for… Demi Chef de Partie / Commis Chefs   MAIN DUTIES AND RESPONSIBILITIES:      To prepare and cook all food to a high standard.      To assist in the compilation of menus in particular the daily vegetables.      To assist in recommending purchases for Head/Sous Chef to order.      To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures.      To supervise a particular section of the department at the Head/Sous Chef instruction.      To train within a particular section in the department on request of the Head/Sous Chef.      To help maintain good relations with other departments and within ELH.      To assist in accurately keeping any records of work carried out in the department.      To report all suspicious persons and occurrences within the Hotel.      To ensure that all Hotel and Government rules are adhered to.      To liaise with the Manager responsible for Personnel and Training to ensure that all Kitchen      staff are trained to the required standard.      To organise and run training sessions for Department Staff to the required standard.      To report any maintenance faults within the Hotel.      To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform      in accordance with the Dress & Appearance Policy.      To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.      To carry out any reasonable requests made by the Head/Sous Chef.
English Lakes Hotels Windermere, UK
24 Jul, 2019
Full Time
We are looking for a dedicated and passionate individual to join our brigade providing breakfast to our hotel guests in numerous outlets within the resort.   As a Breakfast Chef you will be part of a team producing breakfast for up to 300 guests via buffet service with a la carte menu options for this very busy world class resort.  We are looking for an individual who loves to cook, is willing to get up early with a smile. Ideally you will have worked in kitchens before and have experience with preparing and serving breakfasts.   This is a Part time live-out position .  What we look for  Early Birds! Attention to the smallest detail A passion for hospitality The ability to cope well under pressure Food hygiene knowledge. A passion for Food! Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations About the Hotel In Spring 2017 Low Wood Bay re-opened as the Lake Districts first world class resort hotel, we are in the final stages of a multi million renovation. Be a part of this exciting next chapter of the story here at Low Wood Bay. About the Company English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions.  The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID at interview will be required from candidates as part of our standard recruitment process.   We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer. Apply now or go direct to  www.englishlakes.co.uk/jobs  for all company opportunities Job Description Breakfast Chef The Role… As Breakfast Chef you will assist in controlling the Company’s central production facility, continually developing new ideas to entice customer participation. You will ensure that the highest standards are achieved and maintained and ensure that Company Profitability is maximised in all areas under your control. Reporting to… Resort Head Chef, Head Chef, Senior Sous chef / Sous Chef Responsible for…  Commis Chefs MAIN DUTIES AND RESPONSIBILITIES:   1. Develop Restaurant cold display in which to cover: Fresh Breads, Fruit, and Cereals etc. to meet a varied diet of needs within budget and with high visual appeal. 2. Develop hot food breakfast menu to meet a varied diet of needs within budget, to a high level of presentation and speed of service. 3. Prepare plated breakfast and A la carte dishes from the main kitchen in a timely manner to resort standard. 4. Take responsibility for the preparation, purchasing, controls, hygiene and customer feedback for Breakfast Service.  This to include HACCP, Standards of Performance and Quality Management. 5. Carry out all training needs as and when required, to maintain customer satisfaction at all times.  6. Take responsibility for, to monitor and act upon all early deliveries, ensuring all paper work is completed in full as per ISO9002 requirements, whilst monitoring and controlling waste. 7. To prepare and serve all finger buffets and sandwich buffets. 8. To prepare staff lunches as required. 9. Provide order lists and preparations list for the following breakfast shifts.  10. To restock the room service fridge and prepare any room service checks until the shift is finished. 11. Working on your own initiative, developing skills, introducing new dishes to generate sales within the Hotel Catering Outlets and where applicable communicating these ideas to the Hotel Management. 12. Ensuring that all New Starters under your control are given a thorough Introduction to Work. Ensure that all employees under your control carry out their duties to the required standards.  13. Ensure that all Statutory Regulations and Company Policies pertaining to the areas and employees under your control are adhered to. 14. Establishing and maintaining satisfactory working relationships with individuals at all levels within the Hotel/Company. 15. To control and monitor Company Assets correctly, ensuring that they are kept secure at all times. 16. Attend to any reasonable request made by Management. 17. Organise and Co-ordinate any special duties which occur from time to time, some of which may occur outside your normal working hours. 18. Ensuring the highest levels of Personal Standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Company Dress and Appearance Policy. 19. Adhere to all Company and Government rules and regulations. 20. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 21. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self. 22. To report and where necessary take action regarding Customer Complaints or Compliments.  
English Lakes Hotels Windermere, UK
24 Jul, 2019
Full Time
Our main aim is to ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality. Serving customers, cash handling, keeping the bar and lounge areas clean and tidy at all times and any other tasks as required. Working alongside a dynamic team who will be fun, friendly, inspiring and more so love what they do. We have  Full Time and Part Time  positions available. Talk to us about your preferred working pattern. (some Live-in available). Attributes/Experience; Previous bar experience in a 4 star establishment would be an advantage but is not essential as full training will be given. What we look for: Knowledge of quality wines, spirits and cocktails. Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service A passion for excellent Customer Service Staff Wellbeing package: working hours to suit your lifestyle TEAFL courses -improve your English! Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions.  The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview stage as part of our standard recruitment process.  We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer. Apply now or go direct to  www.englishlakes.co.uk/jobs  to see all current company opportunities,   JOB DESCRIPTION Bar Team Member Reporting to:  Bars Supervisor, Liquor Services Manager The role… To provide a quick and efficient bar service whilst providing a congenial atmosphere for Customers, and adhering to the Weights & Measures Act, Licensing Laws, Health & Safety & Fire Regulations. You will be essential in making our guest enjoy unique experience and create unforgettable memories. MAIN DUTIES AND RESPONSIBILITIES: To be aware of and adhere to all Hotel & Government rules & regulations. To serve beverages and Lounge Food including Afternoon Tea. To keep the bar cellars, equipment & back of house areas clean & tidy, at all times, using the correct cleansing agents & equipment to do so. To ensure a full stock of items is kept and correctly rotated, through appropriate requisitioning. To control all monies and pass over, at the end of the shift, to Reception or Guest Relations Manager. To adhere to the duty rota. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees & self. To communicate respectively with colleagues, other staff & guests. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance   with the Dress & Appearance Policy. To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly. To report any faults and defects to Line Manager. To carry out any reasonable requests made by the Line Manager/Management    
English Lakes Hotels Windermere, Cumbria, UK
24 Jul, 2019
Full Time
Assistant Restaurant & Banqueting Manager -  Low Wood Hotel                                 Responsible to:       Restaurant & Banqueting Manager Liaison with:             Heads of Department & Head Chef Overall Purpose of Job: 1.     To ensure the Restaurant runs efficiently, effectively and maintains its reputation for friendly, efficient service and excellent cuisine. 2.     To be aware of business levels and maximise sales wherever possible. 3.     To maintain the Restaurant to the required standard of appearance and cleanliness. 4.     To ensure maximum external & internal customer care at all times. 5.     To assist with the responsibility for personnel working in the Restaurant and for there work performance and development. Main Duties      To assist in preparing staff rota in accordance with weekly business sheets and monitor holidays, lieu and sick days.      To directly supervise and co-ordinate the activities of staff during service.      To assist with taking and monitoring bookings to ensure a smooth Restaurant Operation.      To be actively involved in the recruitment, training & development of   staff & in the preparation, & continual updating, of all training manuals.      To ensure all customers’ orders and requirements are processed efficiently.      To give advice upon dishes, their accompaniments, together with wines and   beverages to both guests and staff.      To liase with Head Chef in ensuring presentation and service of food is of the highest standard.      To attend in the absence of the Restaurant Manager necessary Business and Food & Beverage meetings in order to recognise the requirements of guests .      To promote, assist & encourage staff to further sales of food, liquor & wines.      To always ensure correct staffing levels but also aim to minimise staff costs   where possible.      In the absence of the Restaurant Manager, monitor actual wage costs against those of budget.      To develop and maintain a weekly cleaning rota for staff.      To be aware of & adhere to all Hotel and Government rules & regulations with special regard:                         a)         Hygiene                         b)         Fire Precautions Act 1971                         c)         Fire Plans & Evacuation Procedures                         d)         Health & Safety at Work Act 1974                         e)         Health rules, PSN, acoura                         f)          Company rules & regulations                         g)         Licensing Laws      To communicate respectfully with colleagues, other staff & guests.    To assist in successfully selecting developing & motivating a team in accordance with the Company's Standard of Practice, ensuring a total quality approach to the running of the Department and therefore to  the business as a whole.    To attend training events and meetings where applicable.    To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly.    To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy.    To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees & self.    To report any faults and defects to Line Manager.    To carry out any reasonable requests from Line Manager/Management.  
English Lakes Hotels Lancaster, Lancashire, UK
24 Jul, 2019
Full Time
OVERALL PURPOSE OF POSITION: Ensuring that levels of service and customer care achieved during restaurant service are maintained at the highest levels at all times to ensure customer satisfaction and generate sales and profits for the hotel. MAIN RESPONSIBILITIES: Assume responsibility for the management of all aspects of food service, in the absence of the Restaurant and Banqueting Management team. Ensuring the correct presentation of restaurant service, in accordance with the SOP manual. Ensuring that all members of staff & self on duty are correctly attired, as per company Uniform Specification and Dress & Appearance Policy. Assist the Restaurant & Banqueting Management team in respect of ensuring that all Food Service Personnel are fully trained in accordance with SOP manual, and the Company’s policy, ensuring a quality approach to the running of the Department, to instill a commitment to an exceptional level of Customer Care. Assist as part of the Restaurant & Banqueting Team in achieving maximum levels of both sales and profitability for the hotel. Make adjustments to labour requirements as business levels dictate, where necessary. Assist the Restaurant & Banqueting Manager with other duties as and when requested. Assist in the control of stock levels of cutlery, crockery, glassware and that they are of the correct standard, secured and maintained accordingly. Assist the Restaurant & Banqueting Manager to produce service schedules and other relevant departmental documentation ensuring a high standard of accuracy, presentation and effectiveness To produce accurate hotel figures and statistics when required. To be aware and comply to all Hotel and Government rules and regulations with special regard to: Hygiene Fire precautions Act 1971 Fire plans and evacuation procedures Health & Safety at Work Act 1974 Health rules Company rules & regulations Hotel Proprietors Act 1956  To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.  To communicate respectively with colleagues, other staff & guests.  To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self.  To report any faults and defects on the ‘Agility’ software so that the maintenance team are informed.  To attend Food & Beverage meetings when required.  Ensure that the Rotas on Fourth Hospitality are correctly completed in line with company standards.  Make daily checks and adjust if required staffing levels to ensure that business levels are   adequately staff for. Maintain a high level of personal standards by ensuring that yourself and the team are correctly attired in a clean and tidy uniform in accordance with the dress and appearance policy and the hotels uniform specification. To carry out any other reasonable task asked of you.