English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Morecambe, Lancashire, UK
16 Jul, 2018
Full Time
This fantastic opportunity has arisen within our Restaurant team.  We are looking for someone who will primarily oversee dinner service in the restaurant as well as conference and banqueting events and functions when needed.  We are looking for a highly motivated, ambitious individual looking to progress their career within the Hospitality Industry. We expect our team to have a passion for hospitality and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences. In addition to support and training, we actively encourage innovation and creativity at every level. This is a full time position (40 hours) working 5 days over 7. Shift patterns are varied.  Role Responsibility You will be responsible for:         Ensuring the prompt and efficient service of the restaurant to the highest of standards.          To assist in the motivation & development of the team          Maintaining our extremely high standards in all we do           Running efficient shifts          Ensuring the restaurant and bar are always fully prepped and ready for the service.         To maintain clean and hygienic work areas and practices.          Take part in training new starters or fellow colleagues with your expertise.          To Deputise for other senior members of the Food and Beverage team in their absence.          To be responsible for Event Management when allocated to conferences.          To ensure all conference/function rooms are set to the required standards as laid down in the      training manual The Ideal Candidate You will have: ·         A warm and friendly personality ·         An aim to exceed expectations of guests and colleagues ·         An eye to seek improvements on standards and service ·         An innovative and inspiring approach with a keen eye for detail ·         A flair for service and a knowledge of best practice ·         Flexibility in attitude, approach and working hours ·         Ability to work under pressure in a highly dynamic and vibrant environment ·         Experience of leadership and management in a similar role (ideal not essential) ·         Knowledge of Health and Safety and Food Safety Standards Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training, development and progression opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Loyalty Service Awards Uniform share of tips About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this caliber, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required at interview from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer.  
English Lakes Hotels Morecambe, Lancashire, UK
16 Jul, 2018
Part Time
Are you passionate about Customer Service and exceeding guest’s expectations?  Are you pro-active in delivering an inspiring atmosphere to the workplace and leading by example?  Are you up for a challenge? Yes?....... Then you may be who we are looking for!  This is a Part Time position, 3 days, predominantly covering weekend shifts on a rota pattern of earlys and lates. Our Duty Managers support is essential for the smooth running of the hotel and the Guest Relations. You will be the point of contact for guests and staff, as well as directing any necessary changes to ensure seamless guest service. All work will be in line with the hotel’s guidelines and business plan & the departmental business plan. Whilst on shift you are responsible for the smooth running of the hotel and ensuring all guests are treated as VIP’s. We are looking for an individual who can demonstrate excellent customer service skills and is passionate about exceeding guest’s expectations. A pro-active team player who is comfortable working in a busy hotel and can remain calm under pressure. The ideal candidate should have a good command of English; both written and spoken, and demonstrate the ability to work to deadlines. What we look for Experience in use of Micros, Opera and an understanding of other hospitality based systems. Experience of staff management including training and development. Must be flexible and have the facility to work shifts. Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service What's in it for you? Modern, stylish uniform provided (excluding footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c’s) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this caliber, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required at interview from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies.   Job description Job Title:                   Duty Manager Responsible To:      General Manager                                     Assistant General Manager Liaison with:           All Departments                                     OVERALL PURPOSE OF JOB        Ensuring the maximisation of guest satisfaction through the efficient running of each Duty Management shift. MAIN DUTIES           Comply with all English Lakes procedures at all times. Ensuring that all guests’ needs and enquiries are dealt with in a courteous and friendly manner as required by Hotel Standards. Ensuring the highest levels of personal standards by presenting your self correctly in a clean and tidy uniform in accordance with Dress and appearance Policy and Company Uniform Specifications. Adding to the image of the hotel, by being motivated, planning ahead and using your initiative while at work. Complete each shift in an efficient and effective manner as per the shift check lists and Management standards, taking on responsibility for each working shift. To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly. Have knowledge of all functions/conferences/future business and cater for their needs accordingly. Deal with telephone calls promptly and efficiently, ensuring that all messages are taken and passed on as per Hotel standards Operate effectively the Opera PMS System to Company guidelines. Ensure that all guest services are correctly charged for and be responsible for all monies taken and held in each departmental till.  Ensuring that the tills are cashed up correctly at the end of each shift. Ensure that all relevant transactions within the shift are kept together and filed according to Company specifications. Adhere to all Hotel and Government rules and regulations, with special regards to : Hygiene & Health rules Fire Precautions Act 1971 Fire plans and evacuation procedures Health and Safety at Work Act 1974 Food Hygiene Regulations Licensing Regulations Company Rules Hotel Proprietors Act 1956 Be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and your self. Communicate respectfully at all times with colleagues, guests and other staff. Respond to guests’ requests and requirements, seeking assistance where you are unable to assist the guest personally. To maintain confidentiality towards matters concerning guests, staff and hotel information. Carry out any other reasonable request by a member of the Hotel Management Team.
English Lakes Hotels Morecambe, Lancashire, UK
16 Jul, 2018
Full Time
Job Title:  Commis Chef Responsible to: Chef De Parties, Sous Chefs, Head Chef OVERALL PURPOSE OF JOB To cook and prepare food for service in the Kitchen and assisting in maintaining the Hotels reputations as being renowned for its friendly efficient service and excellent cuisine. MAIN DUTIES 1. To prepare and cook all food to a high standard. 2. To help maintain an efficient cleaning schedules as laid down in the Hotels procedure. 3. To be aware of and adhere to all Hotel and Government rules and   regulations with special regard to:   a. Hygiene   b. Fire Precautions Act 1971   c. Fire Plans and evacuation procedures   d. Health & Safety at Work Act 1974   e. Health rules   f. Company rules 4. To communicate respectively with colleagues, other staff & guests. 5. To be vigilant at all times to ensure the safety and security of the Hotel,  Guests, other employees and self. 6. To report all suspicious persons and occurrences within the Hotel. 7. To attend to guests requirements and acknowledge customer care at all   times. 8. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. 10. To report any maintenance faults within the Hotel. 11. To assist in accurately keeping any records of work carried out within the Department. 12. To be aware of and adhere to the Service Recovery Procedure and act upon  it accordingly. 12. To carry out any reasonable requests made by Line Manager/ Management.
English Lakes Hotels Windermere, Cumbria, UK
16 Jul, 2018
Full Time
You will create a positive first impression, by adopting excellent customer service and communication skills to ensure our guests dining experience remains exceptional.  The role encompasses an efficient eye to detail, a warm and friendly personality combined with the very best level of hospitality.  You will also be required to support other departments, and also work within a very busy, dynamic team where training and support will be given to enable you to develop. You will be responsible for: Meeting and greeting guests to ensure they receive a warm and friendly welcome Providing an efficient and friendly service to our guests, whilst keeping the focus on attention to detail. To assist the Conferencing and Banqueting Team to maintain the cleanliness and high standards within the department. To contribute to the development of the department by always looking for dynamic opportunities for future improvements. To see clients during the event to ensure total satisfaction and the efficient and smooth operation within the Conference and Banqueting business. To ensure all vacated rooms are cleaned and set up post events. This is a full time position. The Ideal Candidate The ideal candidate for Conference & Banqueting Assistant is a dedicated and hardworking individual who will be assist in the full day to day running of the conference & banqueting department, working closely with the Food & Beverage team. Full training will be given to although experience in conference, wedding & events in a 4* hotel environment and an overall knowledge of the Food & Beverage areas would be an advantage. Will deliver a high level of service assisting in preparation to run a smooth and efficient Conference & Banqueting operation. You will also have; A warm, friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail Effective communication skills Flexibility in attitude, approach and working hours (to include weekends and evenings) Company Benefits Package We also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Modern, Stylish uniform provided (excludes footwear) Low Wood Bay Resort Hotel is situated on the shores of Lake Windermere in the heart of the Lake District, with an established four star hotel boasting 111 bedrooms, and an extensive 360 capacity Conference Centre. The hotel also boasts an impressive 50ft pool and fully equipped gym, a beauty salon, a Watersports Centre and a variety of dining experiences to suit all tastes. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from all candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer or see below to apply now!
English Lakes Hotels Lancaster, Lancashire, UK
16 Jul, 2018
Full Time
The multi-award winning Lancaster House, part of the English Lakes Hotels, Resorts & Venues group has some exciting opportunities for a truly committed and enthusiastic individual in the role of Kitchen Porter.  We are looking for someone who has a passion to learn. This is a  full time position, worked over 5 days, plus paid overtime (where worked). Job Description below. What we look for: • An immaculate eye for detail • Ability to work to tight deadlines • Friendly and welcoming manner • A desire to be part of a winning team • A friendly and enthusiastic personality • An aim to exceed expectations  Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training, development and progression opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards About the Hotel The Lancaster House hotel is a four ­star events and leisure hotel which is also home to an award winning restaurant, a Health Club and has been rated as one of the best Lancaster hotels. With excellent cuisine on offer courtesy of The Foodworks Restaurant, and drinks available in the courtyard of The Sandeman's Bar, this Lancaster hotel enjoys an atmosphere of relaxed elegance that is also reflected in each of the hotel's 99 rooms. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form; you can request a hard copy to be sent to you if you prefer. To apply, see below or go to our website  www.englishlakes.co.uk/jobs  to see all current opportunities. Job Description Job Title: Kitchen Porter Responsible To: Head Chef, Sous Chef, Junior Sous Chef Liaison with: All other Company Employees OVERALL PURPOSE OF JOB To ensure that the highest standards are achieved and maintained. Ensure all kitchen equipment, preparation, storage and service areas are cleaned to Legal and Hotel Standards. HOURS OF WORK As and when required, agreed with the Head Chef, generally over 4/5 days (full-time). DUTIES:        CONDUCT OF BUSINESS 1.         Ensure the prompt and efficient preparation of all equipment, crockery and     utensils, for service at the required time, to the required standard of Lancaster House. 2.         Ensuring that all areas under your control are maintained in a clean, hygienic and safe condition at all times, particularly at the end of the shift/day. 3.         Maintain the staff facilities in a clean, safe and hygienic condition:                                                             (a) Gents Toilets and Changing Rooms                                                             (b) Vending Machine                                                             (c) Staff Restaurant                                                             (d) Passage Way (Kitchen to Staff Restaurant) 4.         Ensure that orders are placed and deliveries are received, checked and stored correctly. 5.         Ensuring the highest levels of personal standards, by presenting yourself correctly in a clean and tidy uniform in accordance with Company Dress and Appearance Policy. 6.         Adhere to all Company and Government rules and regulations, with special regard to:                                     (a) HACCP - Food Hygiene Regulations                                     (b) Health and Safety at Work Act                                     (c) COSHH Regulations                                     (d) Fire Precautions Act                                     (e) Fire Plans and Evacuation Procedures                                     (f) Food Safety Act                                     (g) Health and Safety Regulations (Risk Assessment)                                     (h) ISO 9002 Manual and Procedures 7.         Cleaning of all Kitchen fixtures and fittings, floors, ceilings and walls, as instructed by the SOP Manual and Food Safety Policy. 8.         Dispose of all Kitchen Waste and maintain a clean area around the skips as detailed in the SOP Manual and Food Safety Policy. 9.         Maintain Store Rooms in a in a clean, safe and tidy condition. 10.       Monitor all equipment when cleaning, for damage and faults, reporting such to the Head/Sous Chef. 11.       Disposal of all Kitchen Linen at the end of every day and cleaning of all mops, buckets and brushes prior to Closedown. 12.       Maintaining of the Dish Washer and tabling in a clean and hygienic condition, paying particular attention to the undersides and insides. 13.       Ensuring the correct and safe use of Kitchen Equipment and Cleaning Materials as per manufacturer’s instructions and training received. 14.       Assisting as requested with the preparation of food items. 15.       Establishing and maintaining satisfactory working relationships with individuals at all levels within the Company. 16.       To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 17.       To communicate respectively with colleagues, other staff & guests. 18.       To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self. 19.       To report any faults and defects to Line Manager. DUTIES:        GENERAL To control and monitor Company equipment correctly, ensuring that they are kept secure at all times. Attend to any reasonable request made by Management. Organise and Co-ordinate any special duties which occur from time to time, some of which may occur outside your normal working hours. DUTIES:        IRREGULAR To report and where necessary take action regarding Customer Complaints or Compliments. To attend to and take all necessary action, statutory or otherwise, in the event of an Accident, Fire, Lost Property, Theft, Loss, Damage, Unfit Food or other Irregularity and to ensure that documentation is completed. To attend Meetings and Training Courses as required by management.
English Lakes Hotels Lancaster, Lancashire, UK
09 Jul, 2018
Full Time
DUTIES: CONDUCT OF BUSINESS 1. Ensure the prompt and efficient preparation of all meals at the required time, being provided to the standards set by Lancaster House. 2. Assisting the Head Chef in the preparation and compilation of menu planning, to develop and improve the service provided. 3. Ensuring that sufficient food is centrally produced for the anticipated levels of business. 4. Ensure that all areas under your control are maintained in a clean, hygienic and safe condition at all times, paying particular attention to this at the end of each shift/day. 5. Analyse each food service operation to ensure that Company Profitability is maximised, making recommendations on cost savings as appropriate. 6. Liaising with the Head Chef in achieving the required Kitchen Gross Profit within the parameters of cost control and menu price points. 7. Ensuring that orders are placed and that deliveries are received, checked and stored correctly. 8. Ensuring the highest levels of Personal Standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Company Dress and Appearance Policy. 9. Deputising in the absence of the Head Chef and manage the Kitchen to their requirements. 10. Adhere to all Company and Government rules and regulations, with special regard to: (a) HACCP - Food Hygiene Regulations (b) Health and Safety at Work Act (c) COSHH Regulations (d) Fire Precautions Act (e) Fire Plans and Evacuation Procedures (f) Food Safety Act (g) Health and Safety Regulations (Risk Assessment) (h) ISO 9002 Manual and Procedures 11. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 12. To communicate respectively with colleagues, other staff & guests. 13. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self. 14. To report any faults and defects to Line Manager. DUTIES: TEAM DEVELOPMENT 15. To successfully select develop & motivate a team in accordance with the Company's Investors in People status, ensuring a total quality approach to the running of the Department and therefore to the business as a whole. 16. Working on your own initiative, identifying Training Needs for all employees under your control, developing their skills, introducing new dishes to generate sales within the Hotel Catering Outlets and where applicable communicating these ideas to the Hotel Management. 17. Ensuring that all New Starters under your control are given a through Introduction to Work and their position, as prescribed in the Company Standards, ensuring that special regard is given to the welfare of these people. 18. Monitoring the performance of staff and providing training and coaching as required, in conjunction with the Head chef, to ensure that established standards are achieved. 19. Ensure that all employees under your control carry out their duties to the required standards and keep them aware of matters which affect their job and that they receive the required training as necessary to improve their performance or develop towards future positions. 20. Ensuring that all Statutory Regulations and Company Policies pertaining to the areas and employees under your control are adhered to by all persons to whom they apply. 21. Make regular reports to your Head Chef and to make any report or recommendations as necessary pertaining to current and future results or events. 21. Establishing and maintaining satisfactory working relationships with individuals at all levels within the Hotel/Company. DUTIES: GENERAL To control and monitor Company Assets correctly, ensuring that they are kept secure at all times. Attend to any reasonable request made by Management. Organise and Co-ordinate any special duties which occur from time to time, some of which may occur outside your normal working hours. DUTIES: IRREGULAR To report and where necessary take action regarding Customer Complaints or Compliments. To attend to and take all necessary action, statutory or otherwise, in the event of an Accident, Fire, Lost Property, Theft, Loss, Damage, Unfit Food or other Irregularity and to ensure that documentation is completed. To attend Meetings and Training Courses as required by management. To receive and assist in any of the Company’s establishments if the need arises or circumstances dictate
English Lakes Hotels Ambleside, Cumbria, UK
27 Jun, 2018
Full Time
This fantastic opportunity within our professional Kitchen Brigade is the perfect opportunity for any highly motivated, ambitious Commis Chef or Chef de Partie looking to progress their career within the Hospitality Industry. We expect our Chefs to have a passion for food and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences.  Role Responsibility You will be responsible for; Ensuring the prompt and efficient preparation of all meals at the required time to the highest of standards. Assisting by contributing with new ideas Ensuring your section is always fully prepped and ready for the next service. To maintain clean and hygienic work areas and practices Ensure all orders are placed and received and checked for accuracy The Ideal Candidate You will have; A warm, friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service in all food outlet areas An innovative and inspiring approach with a keen eye for detail A flair for food and an knowledge of basic kitchen practices Flexibility in attitude, approach and working hours Knowledge of Health and Safety and Food Safety Standards The role is Full Time  -  5 days out of 7.  Live in accommodation may also be available.
English Lakes Hotels Morecambe, Lancashire, UK
27 Jun, 2018
Full Time
This fantastic opportunity has arisen within our Restaurant team.  We are looking for someone who will primarily oversee dinner service in the restaurant as well as conference and banqueting events and functions when needed.  We are looking for a highly motivated, ambitious individual looking to progress their career within the Hospitality Industry. We expect our team to have a passion for hospitality and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences. In addition to support and training, we actively encourage innovation and creativity at every level. This is a full time position (40 hours) working 5 days over 7. Shift patterns are varied.  Role Responsibility You will be responsible for:         Ensuring the prompt and efficient service of the restaurant to the highest of standards.          To assist in the motivation & development of the team          Maintaining our extremely high standards in all we do           Running efficient shifts          Ensuring the restaurant and bar are always fully prepped and ready for the service.         To maintain clean and hygienic work areas and practices.          Take part in training new starters or fellow colleagues with your expertise.          To Deputise for other senior members of the Food and Beverage team in their absence.          To be responsible for Event Management when allocated to conferences.          To ensure all conference/function rooms are set to the required standards as laid down in the      training manual The Ideal Candidate You will have: ·         A warm and friendly personality ·         An aim to exceed expectations of guests and colleagues ·         An eye to seek improvements on standards and service ·         An innovative and inspiring approach with a keen eye for detail ·         A flair for service and a knowledge of best practice ·         Flexibility in attitude, approach and working hours ·         Ability to work under pressure in a highly dynamic and vibrant environment ·         Experience of leadership and management in a similar role (ideal not essential) ·         Knowledge of Health and Safety and Food Safety Standards
English Lakes Hotels Windermere, Cumbria, UK
27 Jun, 2018
Full Time
The Role….... To provide a courteous and friendly reception service to all hotel guests and conference delegates, with particular emphasis on greeting guests, checking guests into the hotel, guest departures and guest checkouts. Reporting To….. Reception Shift Leader, Reception Manager MAIN DUTIES AND RESPONSIBILTIES: To be present and visible at the reception desk in order to attend to guests at all times during the shift, except whilst on authorised breaks. To ensure high personal grooming standards, ensuring that appearance and uniform comply at all times with the company Dress and Appearance Policy. To ensure that all guests needs and enquiries are dealt with in a courteous and friendly manner as required by the Hotel standards policy. To answer telephone calls promptly ensuring that standard hotel responses are given on answering, that customers are correctly transferred to their required extensions, and that all messages are taken and passed on swiftly to the appropriate room or office. To be responsible for all monies held by and brought to reception, and to efficiently complete all paperwork relating to these monies. To ensure that all deposits and withdrawals from the safe are diligently recorded. To be aware of all hotel services provided for guests. To keep up to date with all promotions and special offers rates appertaining to the hotel facilities and bookings. To ensure that both the front and back areas of reception are kept clean and tidy at all times. To be fully conversant with all appropriate safety and emergency procedures in the hotel. To bring any faults or omissions in the hotel's emergency systems or procedures to the attention of  any senior manager. To be dully diligent whilst in the workplace, to be vigilant at all times to ensure the safety and security of the guests, employees and company property. To be fully conversant with all products offered on the room service menu and to answer room service telephone calls in a professional and efficient manner. To be aware of the full service recovery policy of the hotel and to implement this policy in all circumstances when guest's expectations have not been met during their stay. To be proactive at all times in order to solve any potential problems before they occur by either taking direct action, or where necessary alerting the reception manager of a potential problem in sufficient time. To be aware of and adhere to all Hotel & Government rules and regulations   Check In & Check Out To be aware in advance of all groups and individual guests due to check-in to the hotel and to efficiently, paying particular emphasis to personalising the check-in by using the customer’s name wherever possible and maintaining positive body language and eye contact. To be fully conversant with the standard hotel check-in procedure, and to be able to repeat the standard check-in script to all guests To ensure that each guest that is checked in to the hotel is offered  a choice of restaurant. To ensure that all restaurant bookings are correctly registered. To ensure that the computerised reservation system is kept up to date by checking the guests into the system at the same time as they check into the hotel, and to ensure that requests for wake up calls and newspapers are efficiently processed on the computer system.  To be aware of all groups and individual guests due to check out of the hotel, and to efficiently check-out all guests from the hotel, paying attention to personalising the service by using the customers name whenever possible and maintaining positive body language and eye contact.   Cash Handling To ensure that all payments taken on check out are correctly accounted for and to ensure that sufficient diligence and time is taken over processing any financial transactions. To ensure that guests receive receipts for all cash transactions and that appropriate paperwork is completed so that all transactions can be accounted for. To ensure that all credit card payments have been accepted by the bank, and that credit card transaction slips clearly state an authorisation number.   Room Charges To ensure that all charges for guests accommodation and extras have been correctly billed to the guest, and that all service dockets are checked to ensure that no items have been accidentally left off guest's bills. To effectively seek advice from a manager /shift leader in the case of any discrepancy or suspected omission on a bill, and to not allow any guest to leave the premises without having settled a due room bill. To ensure that all guest room bills are dealt with in a friendly and efficient manner, and to ensure that a manager authorises any decision to remove any items from a guests bill, with that manager's name being clearly specified next to the reduction.    Reservations To ensure that any telephone enquiries relating to reservations at the hotel are efficiently transferred to the reservations and sales departments as appropriate. To ensure that when no reply is forthcoming from these departments that the customers reservation is dealt with efficiently. To ensure that any reservations or price quotes given to prospective guests are in line with the rates policy in place for the date of reservation, and only price offered by top line profit are quoted.
English Lakes Hotels Lancaster, Lancashire, UK
27 Jun, 2018
Full Time
OVERALL PURPOSE OF JOB    Ensuring the maximisation of guest satisfaction through the efficient running of each shift and efficient rooms management. MAIN DUTIES          Ensuring the all guests needs and enquiries are dealt with in a courteous and friendly manner as required by Hotel Standards. Dealing with reservations in a friendly and efficient manner as per Hotel standards Dealing with telephone calls promptly and efficiently, ensuring that all messages are taken and passed on as per Hotel standards. Have awareness of all the hotels facilities, sister hotels facilities, local amenities and pass this information onto guests as and when required. Check guests in and out and deal with any queries as per Hotel standards, seeking assistance from others where you are unable to assist in a certain matter. Have knowledge of all functions/conferences/future business and cater for their needs accordingly. Completion of each shift in an efficient and effective manner as per the shift check lists and Reception standards. Responsible for all monies held by and brought to reception. Ensure that all relevant transactions within the shift are kept together and filed according to Company specifications. Production of weekly/monthly/annual statistics as per Company specifications. Operate effectively the Opera Computer System to Company guidelines. Ensure that all guest services and accommodation are correctly charged for. Comply with all Classic British and English Lakes procedures at all times. Realise the importance of high occupancy rate and act accordingly. Identify all possible sales leads and act upon them accordingly or pass onto Front Office Manager/Group Sales Manager/Group Sales Co-Ordinator/Wedding Co-Ordinator, whoever is most appropriate. Keep the Reception Desk and Back Office tidy and clean at all times. Ensure that an adequate supply of stationary items is available at all times. Ensuring the highest levels of personal standards by presenting your self correctly in a clean and tidy uniform in accordance with Dress and Appearance Policy and Company Uniform Specifications. Adding to the image of the hotel, by being motivated, planning ahead and using your initiative while at work. To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly. Adhere to all Hotel and Government rules and regulations, with special regards to : Hygiene & Health rules Fire Precautions Act 1971 Fire plans and evacuation procedures Health and Safety at Work Act 1974 Food Hygiene Regulations Licensing Regulations Company Rules Hotel Proprietors Act 1956 Be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and yourself. Report any suspicious persons or occurrences in the Hotel to your Department/Line Manager. Report any faults and defects to your Department/Line Manager. Communicate respectfully at all times with colleagues, guests and other staff. Respond to guests’ requests and requirements, seeking assistance where you are unable to assist the guest personally. To maintain confidentiality towards matters concerning guests, staff and hotel information. Carry out any other reasonable request by a member of the Hotel Management Team.
English Lakes Hotels Lancaster, Lancashire, UK
27 Jun, 2018
Full Time
Responsible To:   Restaurant, Bars and Banqueting Manager                                Food & Beverage Manager                                Assistant Restaurant & Banqueting Manager                                Restaurant & Banqueting Supervisor                                Duty Manager    Responsible For:  Food Service Personnel Liaison With:   All Hotel Personnel     OVERALL PURPOSE OF POSITION: To ensure a quality approach to the service of food and beverages within the Hotel, thereby ensuring the maintenance of high standards to all customers. MAIN RESPONSIBILITIES: 1. To ensure that Food and Beverages are correctly presented and served in accordance with procedures set out by the Restaurant Bars & Banqueting Manager and in the Food and Beverage training file. 2. Ensuring that the Restaurant, Function Rooms and Bars are fully set up correctly to the standard required. 3. Ensuring that all service areas, still rooms, bars and cellars are kept clean, tidy and hygienic at all times. 4. Ensuring the highest levels of personal standards by presenting your self correctly in a clean and tidy uniform in accordance with Dress and Appearance Policy and Company Uniform Specifications. 5. Adding to the image of the hotel, by being motivated, planning ahead and using your initiative while at work. 6. Assist in the control of stock levels of cutlery, crockery, glassware and that they are of the correct standard, secured and maintained accordingly. 7. Make sure all stock should be day dotted when opened and all items are getting stock rotated correctly. 8. Undertake cellar work as and when required, including bottling up, rotating all stock, changing barrels, changing gasses and line cleaning. 9. Ensure that all stock is accounted for and controlled as per company procedures  10. To be aware and comply to all Hotel and Government rules and regulations with special regard to: • Hygiene • Fire precautions Act 1971 • Fire plans and evacuation procedures • Health & Safety at Work Act 1974 • Health rules • Company rules & regulations • Hotel Proprietors Act 1956 11. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 12. To communicate respectively with colleagues, other staff & guests. 13. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self. 14. To report any faults and defects to the Hotel Engineer. 15. To carry out any other reasonable task asked of you.    
English Lakes Hotels Windermere, Cumbria, UK
30 May, 2018
Full Time
To service guests rooms etc. and allocate areas quickly and efficiently to the standards set out in the Training Manual. MAIN DUTIES To work to the required standards whilst observing all aspects of hygiene and Health and Safety requirements when: • Servicing guest bedrooms and associated areas. • Assisting fellow team members as appropriate. • To be security conscious at all times with regards to guests, their property and the Hotel in general. • To report all suspicious persons and occurrences within the Hotel and it’s grounds immediately to the Housekeeping Manager or Assistant Housekeeping Manager or Duty Manager. • Respond to guests requests and requirements. • To maintain Good relations with other members of staff and departments both within the Hotel, and within English Lakes Hotels. • To be aware of and adhere to all the hotel and government rules and regulations at all times with special regard to: 1. Hygiene 2. Fire Precautions Act 1971 3. Fire Plans and Evacuation Procedures 4. Health and Safety Act 1974 5. Health Rules 6. Company Rules • To ensure high personal standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Company’s Dress and Appearance Policy. • To be aware of the Service Recovery and +1 Procedure and act upon it accordingly. • To communicate respectfully with colleagues, other staff and guests. • To sort and bag soiled linen to the required standard. • To Complete turndown service as required • To undertake and complete any other reasonable tasks requested by members of management