English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Ambleside, UK
21 Jan, 2019
Full Time
To support the Head Chef in the smooth running of the kitchen operation, deputising in his absence.  Complying with all company and hotel standards, to the food hygiene regulations, health and safety at work act and fire regulations.  Attributes/Experience; We are looking for someone with a passion for cooking and food, are willing to learn and develop and who thrive off creating exciting memories for diners, to take on the role as sous chef.  They will have previous experience in a similar role in a high quality hotel or restaurant operation dealing with large volume business delivering high standards of food and service.  You will be working with an experienced team who care greatly about our guests.  What we are looking for; • Flexibility and facility to work shifts  • Attention to the smallest detail  • Someone with a passion for food and hospitality  • Commitment to delivering exceptional guest service  What’s in it for you; • Chefs whites (except footwear) • Complimentary meals whilst on duty • Complimentary health club membership and family health club membership ( subject to T&C’s) • Discounted room nights across all English Lakes Hotels Resorts and venues  • Discounts on food and beverages across all English Lakes restaurants  • English Lakes gift vouchers and awards lunch presentation for each year of service • The opportunity to be part of an award winning team with opportunity for progression with the hotel and wider company  About the Hotel The Waterhead combines a traditional Lakeland setting on the shores of lake Windermere with the comfort of a luxury boutique four star hotel.  Boasting 41 modern and stylish bedrooms, every detail is designed to offer a relaxed, intimate atmosphere with the very highest of standards of food, an extensive 'Gin Library' and award winning service. Our Bar and Grill presents diners with a beautifully lit and contemporary dining experience with a varied menu that champions local ingredients and puts a modern day twist on popular Cumbria dishes. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer. To apply, please see below or go to  www.englishlakes.co.uk/jobs/ Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged   Job Description Reporting to... Head Chef  Responsibility for…Chef de partie, Commis chefs, Kitchen Porters  Main duties and responsibilities • Ensure the prompt and efficient preparation of all meals at the required time, being provided to the standards set by the Waterhead Hotel. • Assisting the Head Chef in the preparation and compilation of menu planning, to develop and improve the service provided. • Ensuring that sufficient food is prepared and produced for the anticipated levels of business. • Ensure that all areas under your control are maintained in a clean, hygienic and safe condition at all times, paying particular attention to this at the end of each shift/day. • Leasing with the Head Chef in achieving the required Kitchen Gross Profit within the perimeters of cost control and menu price points. • Ensuring that orders are placed and that deliveries are received checked and stored correctly. • Ensuring the highest levels of Personal Standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Company Dress and Appearance Policy. • Adhere to all Company and Government rules and regulations.  • To liaise with the Head Chef to ensure kitchen staff are trained to the required level.  • To be aware of and adhere to the service recovery procedure and act upon it accordingly.  • To carry out any reasonable request made by the Head Chef or hotel management. 
English Lakes Hotels Ambleside, Cumbria, UK
21 Jan, 2019
Full Time
Attributes/Experience ; We are looking for a fun, friendly and engaging person to join our award-winning team whose main aim will be to cater for our guests’ every need. We want each guest we welcome to have a memorable and unique experience during their stay at Waterhead and the role of Room Attendant is essential to this.  Whilst experience of a similar role would be beneficial, this is not a necessity as full training will be provided. This is a full time position (40 hours) working 5 days over 7. What we look for Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service Must be flexible and have the facility to work shifts. What's in it for you? Uniform Provided Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to terms and conditions). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to  www.englishlakes.co.uk/jobs  for all current opportunities. Job description   The Role… To work alongside the Housekeeping team to provide a courteous and friendly  service to all hotel guests, with particular emphasis on maintaining the highest levels of cleanliness possible. Reporting to… Housekeeping Manager MAIN DUTIES AND Responsibilities: ·        To work to the required standard whilst observing all aspects of hygiene and Health and Safety requirements when servicing guest bedrooms and all other areas of the hotel. ·        Assist fellow workers as appropriate ·        Ensure security and care of Hotels’ and guests’ property by reporting to Housekeeping management any suspicious persons or occurrences in the Hotel along with any maintenance faults and damage. ·        Maintain a high standard of internal and external Customer Care by responding to guests’ requests and requirements, communicating respectfully with colleagues, other departments and guests ·        Keep a clean, smart appearance in terms of self and the maintenance and the wearing of the appropriate uniform, in accordance with the Dress and Appearance policy. ·        Carry out extra work as delegated by the Head Housekeeper / Assistant Head Housekeeper as appropriate. ·        Be aware of the Service Recovery Procedure and act upon it. ·        Communicate respectively with colleagues, other staff and guests. ·        Carry out any other reasonable request made by the Line Manager or Management. ·        Ensure all stores within Housekeeping are replenished daily
English Lakes Hotels Ambleside, UK
21 Jan, 2019
Full Time
You will create a positive first impression, by adopting excellent customer service and communication skills to ensure the guests dining experience remains exceptional throughout their stay. The role encompasses an efficient eye to detail, a warm and friendly personality combined with the very best level of hospitality. You will also be required to work with other departments, and also within a very busy, dynamic team where training and support will be given to enable you to progress within this area. This is a Full Time position working 5 days over 7. Live in Accommodation may be available for this role. Role Responsibility You will be responsible for; Meeting and greeting guests to ensure they receive a warm and friendly welcome when arriving. Providing an efficient and friendly service of food and beverages to the guests, whilst keeping the focus on attention to detail. To assist the Restaurant and Bar Management team to maintain the cleanliness and high standards within the department. To contribute to the development of the department by looking for dynamic opportunities for future improvements The Ideal Candidate You will have; A warm and friendly personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail Effective communication skills Flexibility in attitude, approach and working hours Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We encourage an environment where development is key in ensuring a happy, supported team and alongside this we also offer our successful applicants a whole host of other benefits which include: Uniform (excluding footwear) Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject t's & c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. Apply or go to www.englishlakes.co.uk/jobs for all current vacancies Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
English Lakes Hotels Ambleside, UK
21 Jan, 2019
Full Time
We are looking for people who love to cook!  Are willing to learn and develop and who thrive off creating exciting memories for diners.  You will be working with an experienced team who care greatly about our guests. What we look for Flexibility Attention to the smallest detail A passion for hospitality What's in it for you? Chefs Whites (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's).h Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of an award winning team with opportunities for progression within the Hotel and wider company About the Hotel The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on-line application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to  www.englishlakes.co.uk/jobs  for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged Job Description The Role… To provide and maintain the Hotel’s reputation for friendly efficient service & excellent cuisine. To support colleagues in the Kitchen team and gain an understanding of all sections of the department. Reporting to…Head/Sous Chef MAIN DUTIES AND Responsibilities: • To prepare and cook all food to a high standard. • To assist in maintaining an efficient cleaning schedule as laid down in hotel’s procedures. • Provide the highest possible standards at all times. • To help maintain good relations with other departments and within ELH. • To assist in accurately keeping any records of work carried out in the department.  • To report all suspicious persons and occurrences within the Hotel.  • To ensure that all Hotel and Government rules are adhered to. • To report any maintenance faults within the Hotel. • To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. • To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. • To carry out any reasonable requests made by the Head/Sous Chef.   Apply for this position
English Lakes Hotels Windermere, UK
21 Jan, 2019
Full Time
A Kitchen Porter is one of the most important roles within our resort and is perfect for someone looking to enter the industry or work in kitchens.  “Without a kitchen porter or housekeeper you cannot open a hotel, all other roles can be done by anyone – Rocco Forte”   We are looking for dedicated and passionate individuals to join our enthusiastic and talented kitchen brigade. This is a full time position.  Live in accommodation is available.     Attributes/Experience; As a kitchen porter you will be integral in making sure the kitchen runs efficiently, you will be responsible for ensuring all guest crockery and cutlery are cleaned and preserved as well as supporting the chef and supplying them with the equipment needed to carry out their duties, cleaning the kitchen at the end of service and maintaining good hygiene practices throughout.  You will be working with a very busy but experienced team who care about our guests and your development. What we look for  Must be flexible and have the facility to work different patterns. Attention to the smallest detail A passion for hospitality What's in it for you? Chef Whites Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t's & c's) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Recommend a Friend reward vouchers (t&c's) apply Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offers a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients.  Winner of the Silver Award in the Visit Britain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires. NOTES: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply now or go to  www.englishlakes.co.uk/jobs  for all current vacancies. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged JOB DESCRIPTION Job Title:                    Kitchen Porter Responsible to:        Head Chef, Sous Chef OVERALL PURPOSE OF JOB To ensure all kitchen equipment, service and storage areas are cleaned to the Company standards and, in particular, to the Food Hygiene Regulations (1990), Health & Safety at Work Act and Fire Regulations. MAIN DUTIES 1. To be aware of and adhere to all Hotel and Government rules and regulations which can be found in the handbook and on staff notice board. 2. To clean all kitchen equipment, utensils, crockery, silverware, floors, walls, fixtures & fittings using the correct products & utensils. 3. To dispose of all kitchen waste. 4. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly, using the Service Recovery logbook when necessary. 5. To communicate respectively with colleagues, other staff & guests. 6. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. 7. To be vigilant at all times to ensure the safety (including reporting faults and defects to the Manager) and security of the Hotel, Guests, other employees and self. 8. To carry out any reasonable requests made by Kitchen Manager and Duty/ General Manager. 9. To be aware of and adhere to all Hotel and Government rules and            regulations with special regard to:   a.  Hygiene   b.  Fire Precautions Act 1971   c.  Fire plans and evacuation procedures   d.  Health & Safety Act 1974   e.  Health rules   f.  Company rules    
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
This fantastic opportunity within our professional Kitchen Brigade has arisen and is the perfect opportunity for any highly motivated, ambitious Junior Sous Chef looking to progress their career. Our Chefs have a passion for food and excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences.  We will provide training opportunities with the aim to bring out the best in all employees.  This is a full time position with  STRAIGHT   or split shifts available, over 5 days. The Ideal Candidate You will have: A warm, friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues Previous experience of working at this level within a similar environment. An eye to seek improvements on standards and service in all food outlet areas An innovative and inspiring approach with a keen eye for detail A flair for food and an knowledge of basic kitchen practices Flexibility in attitude, approach and working hours (to include weekends, split shifts and evenings) Excellent knowledge of Health and Safety and Food Safety Standards Employee benefits: Chef whites provided Good rate of pay  Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&s). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offer a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients. Winner of the Silver Award in the Visit Britain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our on line application form or you can request a hard copy to be sent to you if you prefer.  Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged   Job Description Job Title:                           Junior Sous Chef Responsible to:                 Head Chef, Sous Chef Responsible for:                Chef de Partie, Commis Chef, Kitchen Porters   OVERALL PURPOSE OF JOB To assist in maintaining the Hotel’s reputation as being renowned for its friendly efficient service & excellent cuisine.  To ensure the Kitchen is supervised and controlled efficiently and effectively.   MAIN DUTIES To prepare and cook all food to a high standard. To assist in the compilation of menus, taking into account changing trends, the Hotels market place and originality. To assist in maintaining the Hotels food gross profit level by control of purchasing, portioning wastage and production. To purchase any food for the Hotel in the absence of the Head Chef/Sous Chef to the Hotels standards including the nominated suppliers. To assist in maintaining an efficient cleaning schedule as laid down in the Perry, Scott, Nash procedure. To supervise an efficient team within the Department in the absence of the Head Chef/Sous Chef. To communicate respectively with colleagues, other staff & guests. To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other employees and self. To report all suspicious persons and occurrences within the Hotel. To provide and maintain a nourishing and balanced menu for staff meals. To attend to the guests requirements while acknowledging customer care at all times. To assist the Head Chef/Sous Chef with any training within the Department. To report any maintenance faults within the Department. To assist in accurately keeping any records of work carried out within the Kitchen. To ensure that all Hotel and Government rules are adhered to both personally and by the staff under your jurisdiction, with special regard to: Hygiene Fire Precautions Act 1971 Fire Plans and Evacuation procedures Health & Safety at Work Act Health rules Company rules Perry Scott Nash Procedures To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To assist in the development & motivation of the team in accordance with  the Company's Investors in People status, ensuring a total quality approach to the running of the Department and therefore to the business as a whole. To carry out any reasonable requests made by the Head  
English Lakes Hotels Windermere, Cumbria, United Kingdom
21 Jan, 2019
Full Time
Job Title: General Assistant Responsible to: Restaurant Manager, Restaurant Supervisor, Duty Manager Liaison with: All team members OVERALL PURPOSE OF JOB To ensure a quality approach to the service of food & beverage within the Grill, Smokehouse and Bar, thereby ensuring the maintenance of high standards to both hotel residents and non-resident guests. MAIN DUTIES - To ensure that food & beverages are correctly presented/served in accordance with procedures laid down by the Restaurant Manager and Training Manuals. - To ensure that the Restaurant and/or station is fully laid up with correct linen and tableware. - To ensure all storage/dumb waiters are kept clean & tidy. - To be fully conversant with wine and bar service in order to assist more senior staff as required. - To ensure high personnel standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Dress & Appearance Policy. - To add to the image of the Inn, by being motivated, planning ahead and using your initiative. - To assist in the achievement of maximum profitability & sales by recognising sales opportunities and acting upon them. - To be aware of ervice Recovery and +1 Procedures and act upon it accordingly. - To be aware of and adhere to all Hotel and Government rules and regulations with special regard to:     -Hygiene     -Fire Precautions Act 1971     -Fire plans and evacuation procedures     -Health & Safety Act 1974     -Health rules     -Company rules - To be vigilant at all times to ensure the safety and security of the Hotel and guests, other employees and self. - To report any suspicious persons or occurrences in the Hotel. - To report faults and defects to Line Manager. - To communicate respectfully with colleagues, other staff and guests. - To respond to guests’ requests and requirements. - To carry out any other reasonable requests made by Line Manager or Management.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
Are you passionate about Customer Service and exceeding guest’s expectations? Are you pro-active in delivering an inspiring atmosphere to the workplace and leading by example? Are you up for a challenge? Yes?.......Then you may be who we are looking for! This is a Full time position working 5 days over 7. Our Duty Managers support is essential for the smooth running of the INN and the Guest Relations. You will be the point of contact for guests and staff, as well as directing any necessary changes to ensure seamless guest service. All work will be in line with the hotel’s guidelines and business plan & the departmental business plan. Whilst on shift you are responsible for the smooth running of the hotel and ensuring all guests are treated as VIP’s. We are looking for an individual who can demonstrate excellent customer service skills and is passionate about exceeding guest’s expectations. A pro-active team player who is comfortable working in a busy Inn and can remain calm under pressure. The ideal candidate should have a good command of English; both written and spoken, and demonstrate the ability to work to deadlines. What we look for Experience of staff management including training and development. Must be flexible and have the facility to work shifts. Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service What's in it for you? Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c’s) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Inn Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offers a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients. Winner of the Silver Award in the Visit Britain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires. NOTES: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply now or go to www.englishlakes.co.uk/jobs for all current vacancies. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged JOB DESCRIPTION Duty Manager Responsible to: General Manager / Manager / Assistant Manager Liaison with: All Heads of Department and Management Overall purpose of Job The purpose of this role is to ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty. Main Duties To welcome and bid farewell to all visitors to the hotel in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly. To introduce yourself to all residential guests and hosts of events and parties upon arrival ensuring their needs are met and introduced to relevant managers/team members. To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements. To ensure guests wishes are met, if not exceeded so far as is reasonably possible To have a good understanding of all department service standards, ensuring these are adhered to at all times and to assist with all departments in times of pressure – where reasonably possible. To obtain feedback from guests and to use this to improve service and to pass on such to the Senior Management and other relevant HOD’s. To host and facilitate the Morning Meeting ensuring all relevant departments are prepared for the next 48 hours, and fully understand guests requirements and time restraints. To be fully conversant with show rounds, weddings, event and conference. With the capability of obtaining all detail and ensuring this is past to relevant department manager for follow up. In the absence of department managers, ensure junior team members are supported in fulfilling that day’s task and duties ensuring smooth running at all times. To ensure that accommodation for arriving VIP’s and those staying is prepared to the agreed standard and all team managers are aware of such. To liaise with Reception and Housekeeping regarding arrival rooms and prioritisation where applicable To perform duty management as detailed on the management rota. To carry out any reasonable requests, projects or tasks as required by the General Manager, Manager or Assistant Manager. To ensure that the standards of service in all areas meet the required levels To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues and resolution through the following the Service Recovery procedure in a constructive and clear manner To assume responsibility for the running of the Hotel in the absence of senior management, and to ensure high standards or service, maintenance and cleanliness at all times. To ensure that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or Managers as well and entering maintenance issues onto Agility To coordinate guests and staff during an emergency and have good knowledge of fire procedures To be aware of and promote all services offered throughout the Inn To make sure that Company policy and the Vision are followed at all times To complete daily inspection of all hotel facilities ensuring a checklist is completed Show a constant united front of Management to the staff To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations using and following Acoura Group Service reporting processes. To ensure the safety and security of guests, employees, and company property at all times whilst following guidelines under Acoura Group Service. To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email To take overall personal pride in appearance and work performance for yourself and those around you. Any failings must be reported under the company grievance and disciplinary procedure. To carry out any reasonable requests, projects or tasks as defined by General Manager, Manager or Assistant Manager. To report any faults and defects to Maintenance and ensure these jobs are carried out by adding these to the company agility system. THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE. Additional duties may be required from time to time dependant upon the needs of the business and our customers.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
This fantastic role within our professional Kitchen Brigade is the perfect opportunity for a highly motivated, ambitious Commis Chef looking to progress their career within the Hospitality Industry.  We expect all our Chefs to have a passion for food and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences. Role Responsibility As a Commis Chef, you will be responsible for; Ensuring the prompt and efficient preparation of all meals at the required time to the highest of standards. Ensuring your section is always fully prepped and ready for the next service. To maintain clean and hygienic work areas and practices Ensure all orders are placed and received and checked for accuracy The Ideal Candidate Our successful Commis Chef will : love to cook be willing to learn and develop have a warm, friendly and enthusiastic personality  aim to exceed expectations of guests and colleagues have an eye to seek improvements on standards and service  have an innovative and inspiring approach with a keen eye for detail have a flair for food and an knowledge of basic kitchen practices be flexibile in attitude, approach and working hours  be knowledgeable of Health and Safety and Food Safety Standards The role is full time .    Live in accommodation may also be available. Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach the very best in their personal and professional growth. We encourage an environment where training and development and career progression are key aspects in ensuring a happy, supported team and alongside this we also offer our successful applicants a whole host of other benefits which include :- Chef whites (except footwear) Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&'s). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offer a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients. Winner of the Silver Award in the VisitBritain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form or you can request a hard copy to be sent to you if you prefer. Apply now or go to englishlakes.co.uk/jobs for all current vacancies. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.   Job Description Job Title: Commis Chef Responsible to: Kitchen Manager, Sous Chef, Junior Sous Chef, Chef de Partie OVERALL PURPOSE OF JOB To cook and prepare food for service in the Kitchen and assisting in maintaining the Hotels reputations as being renowned for its friendly efficient service and excellent cuisine. MAIN DUTIES 1. To prepare and cook all food to a high standard. 2. To help maintain efficient cleaning schedules as laid down in the hotel’s  procedure. 3. To be aware of and adhere to all Company and Government rules and  regulations which can be found in the handbook and on staff notice boards. 4. To communicate respectively with colleagues, other staff & guests. 5. To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other employees and self. 6. To attend to guests requirements and acknowledge customer care at all times. 7. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. 8. To report any maintenance faults within the Hotel. 9. To assist in accurately keeping any records of work carried out within the Department. 10. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 11. To carry out any reasonable requests made by Line Manager/Management. 12. To be aware of and adhere to all Hotel and Government rules and            regulations with special regard to: a.  Hygiene b.  Fire Precautions Act 1971 c.  Fire plans and evacuation procedures d.  Health & Safety Act 1974 e.  Health rules f.  Company rules
English Lakes Hotels Windermere, UK
21 Jan, 2019
Full Time
As one of our Spa Receptionists, you will be the face of our Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.   First impressions count, so you will be personable, engaging and presentable. A typical day will include anything from taking bookings and selling products to dealing with membership enquiries.  You will find yourself explaining the merits of salt saunas, mud baths, our exquisite range of treatments and much more, so a genuine interest in all things Spa is essential.  £8.13 per hour plus sales commission Role Responsibility • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • You will manage all guest payments and bookings, in an efficient and accurate manner via phone and email and in person. • You will retail to customers and help with product recommendations. • Carry out general reception duties The Ideal Candidate • You will have a warm, friendly and enthusiastic personality and a desire to be part of a winning team. • Industry experience in Retail or Therapy would be advantageous and highly desirable, as would previous experience as a Receptionist within a Clinic / Spa or high end salon • The role is a varied one so you must possess flexibility in attitude, approach and working hours (to include weekends and some evenings) • You will be driven to exceed guests expectations and deliver exceptional service standards • You will possess a keen eye for detail, great organisational and communication skills Company Benefits Package  At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach the very best. We encourage an environment where training and development are key aspects in ensuring a happy team and alongside this we also offer our successful applicants a whole host of other benefits which include :- • Complimentary car parking • Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's). • Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday • Discounted room nights across all English Lakes Hotels Resorts & Venues • Discounts on food and beverage across all English Lakes Restaurants • English Lakes Gift Vouchers and awards lunch presentation for each year of service • Annual departmental awards • Uniform  About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies JOB DESCRIPTION Job Title: Health Club and Spa Receptionist, SpaTender - English Lakes Hotels, Resorts & Venues Responsible to: Spa Manager / Health Club Manager Liaison with: All fellow employees  OVERALL PURPOSE OF JOB As one of our Spa Receptionists, you will be the face of our Health Club and Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.  First impressions count, so you will be personable, engaging and presentable at all times.  You will support the Management in the daily operation of the Health Club, ensuring the maximisation of guest satisfaction through exceptional attention to detail in all areas.   Main Duties and Responsibilities • Understand and promote all the internal and external facilities / services / products within the Health club and Spa. • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • Where required you will manage guest payments and bookings, in an efficient and accurate manner via phone, email and in person. • Wherever possible you will retail to customers and help with product recommendations. • You will give guidance to clients on the merit of services offered within the Health club and Spa • Carry out general administrative duties as and when required • Assist with development and implementation of  Club and Spa activities, promotions, events and services  • Help maintain an exceptionally high level of service standards throughout the Club and its facilities. • To report any deficiencies immediately to the Club Manager. • To monitor, assess and respond to all customer feedback as necessary. • Maintain all reception / client records in accordance with Company Policy and departmental processes • Complete and record daily tasks as defined within the departmental processes. • Where required ensure that areas are fully prepared and ready to service Spa guests eg ensuring that thermal facilities are clean and available for use, laundry provisions are available to guests etc. • As required support your colleagues, ensuring the facility is fully operational to the required standard and that the needs of our guests are met at all times.  Other Duties: • Follow and adhere to all English Lakes policies and procedures at all times. • Work within government Legislation, rules and regulations, with special regards to: a. Hygiene and Health rules b. Fire Precautions Act 1971 c. Fire plans and evacuation procedures d. Health and safety at work Act 1974 e. Food Hygiene regulations f. Company Rules • Be vigilant at all times to ensure the safety and security of Club and Spa guests, other employees and yourself. • Communicate respectfully at all times with colleagues and guests • To maintain total confidentiality towards matters concerning the Club, guest, staff and hotels.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
As one of our Team you will undertake duties in connection with stores and the maintenance of stock including purchase orders and receiving goods. To carry out deliveries and collections of goods to and from the departments within the resort. Reporting to – Stores Manager, Stores Supervisor We have Full and Part Time opportunities available. You will have the opportunity to be part of the newest world class resort in one of the most beautiful destinations with an exciting new restaurant concept. This is a Live-out position. Benefits: Uniform Provided   Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (t&c's apply) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service MAIN DUTIES AND RESPONSIBILITIES 1. To take delivery of goods into the resort. Ensure that goods are checked off in an accurate and timely manner and check for any damages and quantity, informing senior staff of any issues. 2. Unpack any goods and store away ensuring stock rotation is carried out. 3. To prepare goods as per requests ready for delivery to the departments within the resort at the requested time if indicated. 4. To contact the correct department informing them that their delivery has been received and establish a suitable time for them to receive them and store them safely until that time. 5. Ensure stores are secured when delivering around the resort and securely locked at the end of the day. 6. To ensure our internal and external customers receive a courteous service. 7. To deliver packed linen to main Housekeeping store as required. 8. To collect dirty linen from specified areas in the Grey Linen trolleys bring back to yard and transfer into laundry cages. 9. To collect all F&B laundry from C&B kitchen, separate and count ensuring numbers have been recorded. 10. To be aware of and adhere to all Resort and Government rules and regulations.   Driving 11. When driving around the resort to do so in a courteous manner adhering to speed limits and company vehicle use. 12. Ensure van is locked and secure while unattended. 13. Ensure the safe loading and unloading of goods into the van and assisting colleagues in this task where necessary. 14. All goods must be secured within the van to ensure safe transportation and to avoid any loss or damage. Other tasks 15. Keep stores clean and tidy.   16. To ensure clean the van is kept clean. 17. Recycle any rubbish correctly. 18. Be available for shifts on a rota basis. 19. To participate in the continuous improvement of the service delivery ensuring that policies and procedures comply with the legislation and regulatory requirements. 20. To carry out any reasonable requests made by the Line Manager/Management. 21. To report any faults and defects to Maintenance. 22. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and self. Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
This is a fantastic opportunity within our Restaurant and Banqueting service team.  We are looking for a  highly motivated, ambitious individual looking to progress their career within the Hospitality Industry.  Our team have a passion for hospitality and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences.  In addition to support and training, we actively encourage innovation and creativity at every level. Role Responsibility As a senior member of our Restaurant and Banqueting team, you will be responsible for; ·         Ensuring the prompt and efficient service of the restaurant to the highest of standards. ·         To assist in the motivation & development of the team ·         Maintaining the Hotels extremely high standards in running shifts for the restaurant. ·         Ensuring the restaurant and bar are always fully prepped and ready for the service. ·         To maintain clean and hygienic work areas and practices. ·         Take part in training new starters or fellow colleagues with your expertise. ·         To deputise for other senior members of the Food and Beverage team in their absence. The Ideal Candidate ·         A warm, friendly and enthusiastic personality ·         A aim to exceed expectations of guests and colleagues ·         An eye to seek improvements on standards and service ·         An innovative and inspiring approach with a keen eye for detail ·         A flair for service and a knowledge of best practice ·         Flexibility in attitude, approach and working hours ·         Ability to work under pressure in a highly dynamic and vibrant environment ·         Experience of leadership and management in a similar role (ideal not essential) ·         Knowledge of Health and Safety and Food Safety Standards Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training and development opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Uniform (except footwear) And many more…….. About the Hotel Low Wood Bay Resort Hotel is situated on the shores of Lake Windermere in the heart of the Lake District, with an established four star hotel boasting 111 bedrooms, and an extensive 360 capacity Conference Centre. The hotel also boasts an impressive 50ft pool and fully equipped gym, a beauty salon, a Watersports Centre and a variety of dining experiences to suit all tastes.   About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer. See below to apply or visit  www.englishlakes.co.uk/jobs  for all our current opportunities.   JOB DESCRIPTION  Restaurant & Banqueting Supervisor The Role… To provide a high standard, effectively, efficiently welcoming in all food & beverage service in order to create a good atmosphere for customers and exceed all expectations in line with the Low Wood Bay Resort & Spa vision statement. Control and ensure the smooth running of the day to day business in the Restaurant & Banqueting department   Reporting to… Restaurant & Banqueting Management team  Responsible for… Restaurant & Banqueting team   MAIN DUTIES AND RESPONSIBILITIES: 1. To be aware of and adhere to all Hotel & Government rules & regulations.  2. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 3. To communicate respectively with colleagues, other staff & guests. 4. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 5. To set up and service all rooms and areas, achieving minimum standards, as laid down by the Food &      Beverage Manager 6. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in           accordance with the Dress & Appearance Policy. 7.  To successfully assist in the training, development and motivation of the team in accordance with the         company Standards of Practice, ensuring a total quality  approach  to the running of the department           and therefore to business as a whole. 8. To ensure cleanliness in Restaurant & Banqueting departments is up to a high standard at all times.  10. To ensure a full stock of items is kept and correctly rotated.  11. To be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and self. 12. Adhere to the duty rota as prepared by the Management 13. To prepare/serve food & beverages to the quality & standard defined by the Management. 14. Liaise with Guests offering high quality service 15. Maintain daily cleaning routines and stocking up procedures within all areas 16. Work as a team and, in the absence of Management, to take control of shift 17.  Ensure all monies are controlled and correct and take responsibility, in of Management, for cashing up all             tills and securing department. 18. Report all faults and defective equipment to Management and maintenance 19. Offer ideas for new systems, procedures etc. 20. To carry out any reasonable requests made by the Line Manager/Management. 21. To promote, assist & encourage staff to further sales of food, liquor & wines.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
The Role To ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality! Working alongside a dynamic team who enjoy what they do. Serving customers food & beverages, keeping the Restaurant and food service areas clean and tidy at all times. Attributes/Experience Previous restaurant experience in a 4 star establishment would be an advantage but is not essential as full training will be given. What we look for: Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service Must be flexible and have the facility to work shifts. What's in it for you? The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Stylish and modern uniform Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service JOB DESCRIPTION Restaurant & Banqueting Team Member The role… To ensure a quality approach to the service of food & beverages within The Windermere, Banqueting and food service areas, thereby ensuring the maintenance of high standards to both Hotel Residents and Guests. You will be essential in making our guest enjoy unique experience and create unforgettable memories. Reporting to…    Restaurant & Banqueting Manager, Restaurant & Banqueting Supervisor MAIN DUTIES AND RESPONSIBILITIES: To ensure that food & beverages are correctly presented/served in accordance with procedures laid down by the Restaurant Manager and Training Manual. To ensure that the Restaurant and/or station is fully laid up with correct linen and tableware. To ensure all storage/dumb waiters are kept clean & tidy at all times. To be fully conversant with wine service in order to assist more senior staff as required. To ensure high personnel standards by presenting your self correctly in a clean and tidy uniform in accordance with the Dress & Appearance Policy. To add to the image of the Hotel, by being motivated, planning ahead and using your initiative. To assist in the achievement of maximum profitability & sales by recognising sales opportunities and acting upon them. To be aware of the Service Recovery Procedure and act upon it accordingly. To be aware of and adhere to all Hotel and Government rules and regulations. To be vigilant at all times to ensure the safety and security of the Hotel and guests, other employees and self. To report any suspicious persons or occurrences in the Hotel. To report faults and defects to Line Manager. To communicate respectfully with colleagues, other staff and guests. To respond to guests’ requests and requirements. To assist in food service in the Banqueting Suite if and when required. To carry out any other reasonable requests made by Line Manager or Management. To ensure that the Restaurant and/or station is fully laid up with correct linen and tableware. To ensure all storage/dumb waiters are kept clean & tidy at all times. To be fully conversant with wine service in order to assist more senior staff as required. To follow all procedural task on breakfast, lunch or dinner. To complete all work on daily/shift task sheets To ensure that food & beverages are correctly presented/served in accordance with procedures laid down in the Restaurant Manager and Training Manual.
English Lakes Hotels Windermere, UK
21 Jan, 2019
Full Time
This exciting position includes taking responsibility for our conference and banqueting department and its facilities, ensuring that every conference, event or function runs to the Resorts high standards. You will also be responsible for the team working in these areas, with particular regards to training and implementing standards. Day to day duties include setting up & ensuring the highest of standards for all conference and events, meeting and greeting conference delegates, ensuing that every conference is catered for and the organisers and delegates expectations are exceeded, We want every guest to have a memorable and unique experience during their stay at the Resort and this role is essential to this, if this sounds great, then we want to hear from you. Attributes/Experience; Previous experience working in a Conference & banqueting department is desirable, previous experience as a manager is essential. The role requires someone with great guest relations experience, you must have excellent communication skills, admirable leadership qualities and be able to work on your own or as part of a team and be capable of managing a variety of tasks for yourself and others. What we look for Must be flexible and have the facility to work different shift patterns. Attention to the smallest detail A passion for hospitality. What's in it for you? Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&s). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to www.englishlakes.co.uk/jobs for all current vacancies Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. JOB DESCRIPTION Conference and Banqueting Manager The Role To ensure the Conference and Banqueting Department achieves all business targets set out by the company. To ensure the expectations of Conference Delegates are exceeded, as written in the Resort Vision Statement, providing exceptional service as stated in the SOP Manuals. Reporting To - Food & Beverage Manager MAIN DUTIES AND RESPONSIBILITES: 1. To be responsible for Event Management when allocated to conferences. 2. To ensure all conference/function rooms are set to the required standards as laid down in the Training Manual. 3. To ensure all functions run smoothly and that the close down procedure for functions is effective and in line with SOP manuals, ensuring the facilities is left clean and presentable. 4. To ensure all supplies are available for each conference or event. 5. To compose daily work schedule for conference and banqueting assistants. 6. To have the ability to perform all duties required for conference assistants. 7. To attend daily business meetings with management team. 8. To deal with customer complaints, comments and enquires during the process of the event. 9. To supervise the equipment in the conference centre and ensure this is regularly maintained. 10. To lead by example in maintaining service standards 11. To successfully train, develop & motivate team, ensuring a total quality approach to the running of the Department and therefore to business as a whole. 12. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 13. To be aware of the Service Recovery Procedure and act upon it accordingly. 14. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy. 15. To communicate respectfully with colleagues, other staff and guests. 16. To ensure good staff conduct within the Department and abide by the standards set out in the Staff Handbook. 17. To be aware of and adhere to all Resort and Government rules and regulations. 18. To maintain good working relations with other departments in the Resort and all EL outlets. 19. To carry out any reasonable requests made by the Deputy General Manager/General Manager. 20. To report any faults and defects to Maintenance. 21. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and self. Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
As   Chef de Partie   you will be involved in breakfast, conference lunches, lounge food, afternoon teas, breakfasts, dinner and functions in  The Windermere Restauran t  of our very busy hotel. We are looking for individuals who love to cook, is willing to learn and develop and who thrives off creating exciting dining memories for our guests.  You will be working with a large experienced team who care passionately about our guests and your development. We have   various contract  options available; with working hours to suit your needs. Talk to us about your preferences. (Live out only )  Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current opportunities. JOB DESCRIPTION Chef de Partie The Role… To provide and maintain the Hotels reputation as being renowned for its friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity a section of the kitchen to the departments requirements. Reporting to…........ Head/Sous Chef Responsible for… Demi Chef de Partie / Commis Chefs   MAIN DUTIES AND RESPONSIBILITIES:      To prepare and cook all food to a high standard.      To assist in the compilation of menus in particular the daily vegetables.      To assist in recommending purchases for Head/Sous Chef to order.      To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures.      To supervise a particular section of the department at the Head/Sous Chef instruction.      To train within a particular section in the department on request of the Head/Sous Chef.      To help maintain good relations with other departments and within ELH.      To assist in accurately keeping any records of work carried out in the department.      To report all suspicious persons and occurrences within the Hotel.      To ensure that all Hotel and Government rules are adhered to.      To liaise with the Manager responsible for Personnel and Training to ensure that all Kitchen      staff are trained to the required standard.      To organise and run training sessions for Department Staff to the required standard.      To report any maintenance faults within the Hotel.      To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform      in accordance with the Dress & Appearance Policy.      To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.      To carry out any reasonable requests made by the Head/Sous Chef.
English Lakes Hotels Windermere, UK
21 Jan, 2019
Full Time
We are looking for people who have a fun fresh and inspiring personality, to join this exciting restaurant concept, based around a 14ft Charcoa grill, the first of its kind in the North of England.  The right applicant will ensure every guest has a memorable and unique experience and enjoys stand out hospitality.  Previous experience with exceptional guest service in a fast pace restaurant is absolutely essential.  You must have excellent communication skills and be totally hospitality driven. What we look for  Experience in Hospitality systems such as Micro’s and Book-a-table Must be flexible  Track record of delivering results through service standards Attention to the smallest details A passion for hospitality Staff Well-being package: Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer.  Apply now or go to englishlakes.co.uk/jobs for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged. JOB DESCRIPTION Blue Smoke Assistant The Role To ensure a quality approach to the service of food and beverages within Blue Smoke, thereby ensuring the maintenance of high standards to both Resort residents and guests. You will be essential in making our guests enjoy unique experiences and create unforgettable memories.  Reporting to - Blue Smoke Manager MAIN DUTIES AND RESPONSIBILTIES:  1. To ensure all guests within Blue Smoke are met with exceptional service which aims to exceed all expectations through adhering to standards via the SOP manuals. 2. To work towards Blue Smoke on the Bay being known through reputation for being an exceptional concept restaurant in the heart of Low Wood Bay Resort and Spa which delivers world class service. 3. To ensure all Blue Smoke FOH areas are set to the required standard as laid down in the SOP training Manuals. 4. Promote high levels of morale, motivation and communications to instil a commitment to an exceptional level of guest expectations. 5. To ensure all areas of Blue Smoke are kept clean and tidy at all times.  6. To be fully aware of all menus relating to food and drink ensuring that all guest needs are met. 7. Understand the use of micros in order to accurately place orders as well as Book-a-table to ensure you are able to book a guest into the restaurant.  8. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 9. To ensure all sales are maximised by upselling all food and liquor at each opportunity.  10. To receive all training in a positive manner with the aim to continuously learn and progress. 11. To ensure that the weekly cleaning schedules are maintained for the department in line with company and hotel guidelines as instructed. 12. To have exceptional knowledge of wines, liquors, cask and draft beers with particular attention to sprits rums and bourbons. 13. Work closely with the department management with regards to all feedback related to Blue Smoke, ensuring all procedures are reviewed and training provided where necessary. 14. To ensure all sales are maximised within your department by encouraging upselling all food and liquor through each team member. 15. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy.                    16. To maintain good working relations with other Departments in the Resort and all E.L outlets. 17. To carry out any reasonable requests, projects or tasks as defined by General Manager and Deputy General Manager. 18. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 19. To report any faults and defects to Maintenance. 20. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and self. 21. To be aware of & adhere to all Resort and Government rules in line with the companies health and safety consultants.  Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible.
English Lakes Hotels Windermere, UK
21 Jan, 2019
Full Time
Our main aim is to ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality. Serving customers, cash handling, keeping the bar and lounge areas clean and tidy at all times and any other tasks as required. Working alongside a dynamic team who will be fun, friendly, inspiring and more so love what they do. We have  Full Time and Part Time  positions available. Talk to us about your preferred working pattern. (some Live-in available). Attributes/Experience; Previous bar experience in a 4 star establishment would be an advantage but is not essential as full training will be given. What we look for: Knowledge of quality wines, spirits and cocktails. Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service A passion for excellent Customer Service Staff Wellbeing package: working hours to suit your lifestyle TEAFL courses -improve your English! Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions.  The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview stage as part of our standard recruitment process.  We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer. Apply now or go direct to  www.englishlakes.co.uk/jobs  to see all current company opportunities,   JOB DESCRIPTION Bar Team Member Reporting to:  Bars Supervisor, Liquor Services Manager The role… To provide a quick and efficient bar service whilst providing a congenial atmosphere for Customers, and adhering to the Weights & Measures Act, Licensing Laws, Health & Safety & Fire Regulations. You will be essential in making our guest enjoy unique experience and create unforgettable memories. MAIN DUTIES AND RESPONSIBILITIES: To be aware of and adhere to all Hotel & Government rules & regulations. To serve beverages and Lounge Food including Afternoon Tea. To keep the bar cellars, equipment & back of house areas clean & tidy, at all times, using the correct cleansing agents & equipment to do so. To ensure a full stock of items is kept and correctly rotated, through appropriate requisitioning. To control all monies and pass over, at the end of the shift, to Reception or Guest Relations Manager. To adhere to the duty rota. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees & self. To communicate respectively with colleagues, other staff & guests. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance   with the Dress & Appearance Policy. To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly. To report any faults and defects to Line Manager. To carry out any reasonable requests made by the Line Manager/Management    
English Lakes Hotels Low Wood Bay Resort & Spa, Windermere, United Kingdom
21 Jan, 2019
Full Time
English Lakes Hotels, Resorts and Venues, consists of 5 high quality venues, in the Lake District and Lancashire.  Our  Group Sales Team  based near Windermere is responsible for developing our significant meetings and events business. We are looking for exceptional people to provide outstanding service to our guests and be responsible for maximising revenue opportunities by driving sales leads and increasing conversions. This is a great opportunity to be part of a small, highly motivated team based at Low Wood Bay.   Your main responsibilities will be:- ·         Dealing with enquiries for Functions, Groups and Conferences. ·          Maximising revenue by converting enquiries into bookings. ·          Produce professional, tailor-made programmes and quotations for all events. ·          Liaising with all hotels’ departments relating to events being held. ·          Showing prospective clients around the hotels and understanding their requirements. ·          Research New Business and make outbound sales calls to new clients ·         Client liaison and follow-up What we look for:  Motivation, Creativity and passion Enthusiasm An immaculate eye for detail Ability to work to tight deadlines A desire to work as part of a team and get a real buzz out of looking after customers. It is important that you can portray an influential, enthusiastic communication style and have had experience working within a hotel industry. What’s in it for you: ·         Excellent salary ·         Complimentary Health Club Membership and Family Health Club Membership (subject to t&s's) ·         Discounted room nights across all English Lakes Hotels Resorts & Venues ·         Discounts on food and beverages across all English Lakes Restaurants ·         English Lakes Gift Vouchers and awards lunch presentation for each year of service Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
This is a full time role (40 hours) with Straight shifts! You will assist the Blue Smoke Management team in ensuring our Blue Smoke restaurant and bar as a department runs efficiently, effectively and maintains maximum external & internal customer care to meet the Resorts standards.  You will lead in training and supervising all team members working in the Blue Smoke whilst observing their work performance and development.  You will also assist in reviewing and implementing standards and procedures in relation to service standards.   You will show a keen interest in the development and continuous improvement of Blue Smoke on the Bay.  Previous experience working as liquor supervisor is essential, with excellent knowledge of wines, cask and draught beers, cocktails and Liqueurs. The right applicant will demonstrate exceptional standards in a fast paced environment, will show excellent people management skills and be totally hospitality driven. They will also have excellent communication skills, and be capable of supervising a variety of tasks.  What we look for  Experience in Hospitality systems such as Micro’s and Book-a-table and Procure Wizard Experience in liquor stock management and stock taking procedures Experience in cellar management Experience of staff supervision Inc, training and development Must be flexible and have the facility to work shifts The right applicant will ensure every guest has a memorable and unique experience and enjoys stand out hospitality.  Track record of delivering results through team members Attention to the smallest details A passion for hospitality Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Modern stylish uniform (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our online application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to   WWW.englishlakes.co.uk  for all opportunities. JOB DESCRIPTION Restaurant and Banqueting Supervisor The Role To ensure The Windermere Restaurant & Banqueting department runs efficiently, effectively and maintains a maximum external & internal customer care required to meet the Resort standards. You will assist train and supervise all team members working in the Restaurant & Banqueting department whilst observing their work performance and development. Reporting to -   Restaurant and Banqueting Manager Responsible for –   Restaurant & Banqueting Assistants.             MAIN DUTIES AND RESPONSIBILTIES: To ensure whilst on shift The Windermere runs efficiently and effectively and the experience exceeds all guest expectations. To ensure all Restaurant & Banqueting areas are set to the required standard as laid down in the SOP training manuals. To assist the management team in promoting high levels of morale, motivation and communications to instil a commitment to an exceptional level of guest expectations. Work closely with the management team with regards to all feedback related to The Windermere, ensuring all procedures are reviewed and training provided where necessary. Understand the use of all Food & Beverage systems including Micros, Book-a-table and Fourth Hospitality. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. To directly supervise, co-ordinate and motivate the activities of staff during service. To ensure all sales are maximised within your department by encouraging upselling all food and liquor through each team member. To attend necessary business daily, weekly and monthly meeting in order to recognise the requirements of the guest To be actively involved in the training and development of all team members. To ensure that the weekly cleaning schedules are maintained for the department in line with company and Resort guidelines. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy.                   To maintain good working relations with other Departments in the Resort and all E.L outlets. To carry out any reasonable requests, projects or tasks as defined by General Manager and Deputy General Manager. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and oneself, reporting any issues to the Guest Relations Manager. To report any faults and defects to Maintenance via the online system. To be aware of & adhere to all Hotel and Government rules in line with the companies health and safety consultants.           Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible.
English Lakes Hotels Windermere, Cumbria, UK
21 Jan, 2019
Full Time
This role is one of the most important roles within our resort and is perfect for someone looking to enter the industry or work in kitchens.  “Without a kitchen porter or housekeeper you cannot open a hotel, all other roles can be done by anyone – Rocco Forte”    We are looking for a dedicated and passionate individual to join our enthusiastic and talented kitchen brigade. If you are fun, friendly and inspiring, join our team.  Live in accommodation may be available for this role.  Full and Part Time hours. Attributes/Experience: As a kitchen porter you will be integral in making sure the kitchen runs efficiently, you will be responsible for ensuring all guest crockery and cutlery are cleaned and preserved as well as supporting the chef and supplying them with the equipment needed to carry out their duties, cleaning the kitchen at the end of service and maintaining good hygiene practices throughout.  You will be working with a large experienced team who care about our guests and your development. What we look for  Flexible approach Attention to the smallest detail A passion for hospitality What's in it for you? The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies   JOB DESCRIPTION Kitchen Porter The role… To ensure all kitchen equipment, service and storage areas are cleaned to the Company standards and, in particular, to the Food Hygiene Regulations , Health & Safety at Work Act and Fire Regulations. Reporting to…  Kitchen Porter Supervisor, Head Chef & Sous Chef MAIN DUTIES AND RESPONSIBILITIES: 1.      To be aware of and adhere to all Hotel and Government rules and regulations. 2.      To clean all kitchen equipment, utensils, crockery, floors, walls, fixtures &  fittings using the           correct  products & utensils. 3.      To dispose of all kitchen waste. 4.      To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 5.      To communicate respectively with colleagues, other staff & guests. 6.      To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform           in accordance with the Dress & Appearance Policy. 7.      To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other           employees and self. 8.      To report any faults and defects to Line Manager. 9.      To carry out any reasonable requests made by Head Chef or Management.