English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Ambleside, UK
05 Sep, 2018
Full Time
You will create a positive first impression, by adopting excellent customer service and communication skills to ensure the guests dining experience remains exceptional throughout their stay.  The role encompasses an efficient eye to detail, a warm and friendly personality combined with the very best level of hospitality. You will also be required to work with other departments, and also within a very busy, dynamic team where training and support will be given to enable you to progress within this area.   This is a Full Time position.   Live in Accommodation may be available for this role. Role Responsibility You will be responsible for; Meeting and greeting guests to ensure they receive a warm and friendly welcome when arriving. Providing an efficient and friendly service of food and beverages to the guests, whilst keeping the focus on attention to detail. To assist the Restaurant and Bar Management team to maintain the cleanliness and high standards within the department. To contribute to the development of the department by looking for dynamic opportunities for future improvements The Ideal Candidate You will have; A warm and friendly personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail Effective communication skills Flexibility in attitude, approach and working hours Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We encourage an environment where development is key in ensuring a happy, supported team and alongside this we also offer our successful applicants a whole host of other benefits which include: Uniform (excluding footwear) Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject t's & c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Windermere, UK
05 Sep, 2018
Full Time
As one of our Spa Therapists, you will be the face of our Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.   First impressions count, so you will be personable, engaging and presentable. A typical day will include anything from massage to pedicures, taking bookings and selling products to dealing with enquiries.  You may find yourself explaining the merits of salt saunas, mud baths, and our exquisite range of treatments and much more, so a genuine interest in all things Spa is essential.  Main Duties and Responsibilities • You will be working in our luxury spa delivering an exceptional range of treatments including massage, facials and nail treatments. • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • You will retail to customers and help with product recommendations. • Preparation of Spa Therapy rooms and relaxation areas before and after each treatments • Carrying out spa treatments to the highest standard • Ensuring guests comfort at all times • Providing consultations and homecare recommendations • Achieving budgets for treatments and retail sales The ideal candidate: You will have a warm, friendly and enthusiastic personality and a desire to be part of a winning team. Level 3 Beauty Therapy or equivalent The role is a varied one so you must possess flexibility in attitude, approach and working hours (to include weekends and some evenings) You will be driven to exceed guests expectations and deliver exceptional service standards You will possess a keen eye for detail, great organisational and communication skills Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach the very best in their personal and professional growth. We encourage an environment where training and development and career progression are key aspects in ensuring a happy, supported team and alongside this we also offer our successful applicants a whole host of other benefits which include :- Complimentary Leisure Club Membership and Family Leisure Club Membership (t&c's apply). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards Complimentary car parking Uniform (excluding footwear) About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to  www.englishlakes.co.uk/jobs   for all current company vacancies JOB DESCRIPTION Job Title: Spa Therapist, English Lakes Hotels, Resorts & Venues Responsible to : Spa / Spa Manager Liaison with: All fellow employees, Group Leisure Manager  OVERALL PURPOSE OF JOB As one of our Spa Therapists, you will be the face of our Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.  First impressions count, so you will be personable, engaging and presentable A typical day will include anything from massage to pedicures, taking bookings and selling products to dealing with enquiries.  You may find yourself explaining the merits of salt saunas, mud baths, and our exquisite range of treatments and much more, so a genuine interest in all things Spa is essential.  Main Duties and Responsibilities • You will be working in our luxury spa delivering an exceptional range of treatments including massage, facials and nail treatments. • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • You will retail to customers and help with product recommendations. • Preparation of Spa Therapy rooms and relaxation areas before and after each treatments • Carrying out spa treatments to the highest standard • Ensuring guests comfort at all times • Providing consultations and homecare recommendations • Achieving budgets for treatments and retail sales Other Duties: • Follow and adhere to all English Lakes policies and procedures at all times. • Adhere to and oversee the facility, working to and within government Legislation, rules and regulations, with special regards to: a. Hygiene and Health rules b. Fire Precautions Act 1971 c. Fire plans and evacuation procedures d. Health and safety at work Act 1974 e. Food Hygiene regulations f. Company Rules • Be vigilant at all times to ensure the safety and security of Club guests, other employees and yourself. • Communicate respectfully at all times with colleagues, guest and staff. • To maintain total confidentiality towards matters concerning the Club, guest, staff and hotels.    
English Lakes Hotels Windermere, Cumbria, UK
05 Sep, 2018
Full Time
As one of our Spa Receptionists, you will be the face of our Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.   First impressions count, so you will be personable, engaging and presentable. A typical day will include anything from taking bookings and selling products to dealing with membership enquiries.  You will find yourself explaining the merits of salt saunas, mud baths, our exquisite range of treatments and much more, so a genuine interest in all things Spa is essential.  £8.13 per hour plus sales commission Role Responsibility • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • You will manage all guest payments and bookings, in an efficient and accurate manner via phone and email and in person. • You will retail to customers and help with product recommendations. • Carry out general reception duties The Ideal Candidate • You will have a warm, friendly and enthusiastic personality and a desire to be part of a winning team. • Industry experience in Retail or Therapy would be advantageous and highly desirable, as would previous experience as a Receptionist within a Clinic / Spa or high end salon • The role is a varied one so you must possess flexibility in attitude, approach and working hours (to include weekends and some evenings) • You will be driven to exceed guests expectations and deliver exceptional service standards • You will possess a keen eye for detail, great organisational and communication skills Company Benefits Package  At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach the very best. We encourage an environment where training and development are key aspects in ensuring a happy team and alongside this we also offer our successful applicants a whole host of other benefits which include :- • Complimentary car parking • Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's). • Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday • Discounted room nights across all English Lakes Hotels Resorts & Venues • Discounts on food and beverage across all English Lakes Restaurants • English Lakes Gift Vouchers and awards lunch presentation for each year of service • Annual departmental awards • Uniform  About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies JOB DESCRIPTION Job Title: Health Club and Spa Receptionist, SpaTender - English Lakes Hotels, Resorts & Venues Responsible to: Spa Manager / Health Club Manager Liaison with: All fellow employees  OVERALL PURPOSE OF JOB As one of our Spa Receptionists, you will be the face of our Health Club and Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.  First impressions count, so you will be personable, engaging and presentable at all times.  You will support the Management in the daily operation of the Health Club, ensuring the maximisation of guest satisfaction through exceptional attention to detail in all areas.   Main Duties and Responsibilities • Understand and promote all the internal and external facilities / services / products within the Health club and Spa. • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • Where required you will manage guest payments and bookings, in an efficient and accurate manner via phone, email and in person. • Wherever possible you will retail to customers and help with product recommendations. • You will give guidance to clients on the merit of services offered within the Health club and Spa • Carry out general administrative duties as and when required • Assist with development and implementation of  Club and Spa activities, promotions, events and services  • Help maintain an exceptionally high level of service standards throughout the Club and its facilities. • To report any deficiencies immediately to the Club Manager. • To monitor, assess and respond to all customer feedback as necessary. • Maintain all reception / client records in accordance with Company Policy and departmental processes • Complete and record daily tasks as defined within the departmental processes. • Where required ensure that areas are fully prepared and ready to service Spa guests eg ensuring that thermal facilities are clean and available for use, laundry provisions are available to guests etc. • As required support your colleagues, ensuring the facility is fully operational to the required standard and that the needs of our guests are met at all times.  Other Duties: • Follow and adhere to all English Lakes policies and procedures at all times. • Work within government Legislation, rules and regulations, with special regards to: a. Hygiene and Health rules b. Fire Precautions Act 1971 c. Fire plans and evacuation procedures d. Health and safety at work Act 1974 e. Food Hygiene regulations f. Company Rules • Be vigilant at all times to ensure the safety and security of Club and Spa guests, other employees and yourself. • Communicate respectfully at all times with colleagues and guests • To maintain total confidentiality towards matters concerning the Club, guest, staff and hotels.  
English Lakes Hotels Windermere, UK
05 Sep, 2018
Full Time
Can you take ownership of the housekeeping department in the absence of the manager, ensuring that all rooms and public areas are clean to exceptional standards with added flare and passion? Can you take full responsibility for a dynamic team who will be fun, friendly, inspiring and more so love what they do?  Our main aim is to ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality Previous experience as a Deputy housekeeping or senior Housekeeping Supervisor is essential, you will be required to check ensure the resort and rooms are ready on a daily operational basis, as well as ensuring the guest individual needs are met, with the additional responsibility of working with our guest relations team catering for extra requests and turn-down service. You must have experience of working in large volume operations and a fast pace environment and be used to working with large teams of people.  You will require good communication skills and great attention to detail to ensure all areas of the resort are immaculate at all times. What we look for: Experience in use of Opera IT system Experience of staff management, training and development. Must be flexible and have the facility to work shifts. Track record of delivering results through your people Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service Staff Well-being package: Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer.  Apply now or go to englishlakes.co.uk/jobs for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged   JOB DESCRIPTION Deputy Head Housekeeper The Role To be deputy to the Housekeeper, and to be responsible for and supervise the Housekeeping Department in the Head Housekeeper’s Absence. Reporting To - Executive Head Housekeeper, Head Housekeeper.  Responsible For - All Room Attendants, Floor Supervisors, Linen Porters and Public Area Cleaners MAIN DUTIES AND RESPONSIBILITIES:  1. To ensure all public areas and guest bedrooms are serviced and maintained to the standard of cleanliness identified in the Housekeeping SOP Training Manual. 2. To assist in the implementation of all housekeeping standards and procedures.  3. To report all suspicious persons and occurrences in the Resort. 4. To ensure the security of all keys - sub masters and all others that may be used. 5. To identify and report all maintenance faults and damages via the online Maintenance system and ensure action is taken.   6. Assist in all areas of housekeeping paperwork. 7. To ensure the turndown shift is implemented and covered when holiday cover is required.  8. To assist in the development & motivation of the team in accordance with the Company's Standards of Practice, ensuring a total quality approach to the running of the Department and therefore to the business as a whole. 9. To maintain linen stocks and all supplies ensuring that linen stocks are despatched and received as per Resort standards. 10. To assist in the planning and allocation of work to the Floor Supervisors, Room Attendants and Public Area Cleaners. 11. To supervise spring cleaning and extra tasks as delegated by the Head Housekeeper. 12. To maintain and build up good staff relations with other departments in the Resort and E.L outlets. 13. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 14. To communicate respectively with colleagues and other staff and guests. 15. To keep a clean, smart appearance in terms of self and Housekeeping staff and to ensure the maintenance and wearing of the appropriate uniform in accordance with the Dress & Appearance Policy. 16. To be vigilant at all times to ensure the safety & security of the Hotel, Guests, other employees & oneself. 17. To carry out any other reasonable requests made by the Head Housekeeper or Senior Management. 18. To be aware of and adhere to all company and government rules and regulations with regards to Health & Safety and the company allocated representatives who will enforce these policies.
English Lakes Hotels Windermere, UK
05 Sep, 2018
Full Time
We are looking for people who have a fun fresh and inspiring personality, to join this exciting restaurant concept, based around a 14ft Charcoa grill, the first of its kind in the North of England.  The right applicant will ensure every guest has a memorable and unique experience and enjoys stand out hospitality.  Previous experience with exceptional guest service in a fast pace restaurant is absolutely essential.  You must have excellent communication skills and be totally hospitality driven. What we look for  Experience in Hospitality systems such as Micro’s and Book-a-table Must be flexible  Track record of delivering results through service standards Attention to the smallest details A passion for hospitality Staff Well-being package: Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer.  Apply now or go to englishlakes.co.uk/jobs for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged. JOB DESCRIPTION Blue Smoke Assistant The Role To ensure a quality approach to the service of food and beverages within Blue Smoke, thereby ensuring the maintenance of high standards to both Resort residents and guests. You will be essential in making our guests enjoy unique experiences and create unforgettable memories.  Reporting to - Blue Smoke Manager MAIN DUTIES AND RESPONSIBILTIES:  1. To ensure all guests within Blue Smoke are met with exceptional service which aims to exceed all expectations through adhering to standards via the SOP manuals. 2. To work towards Blue Smoke on the Bay being known through reputation for being an exceptional concept restaurant in the heart of Low Wood Bay Resort and Spa which delivers world class service. 3. To ensure all Blue Smoke FOH areas are set to the required standard as laid down in the SOP training Manuals. 4. Promote high levels of morale, motivation and communications to instil a commitment to an exceptional level of guest expectations. 5. To ensure all areas of Blue Smoke are kept clean and tidy at all times.  6. To be fully aware of all menus relating to food and drink ensuring that all guest needs are met. 7. Understand the use of micros in order to accurately place orders as well as Book-a-table to ensure you are able to book a guest into the restaurant.  8. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 9. To ensure all sales are maximised by upselling all food and liquor at each opportunity.  10. To receive all training in a positive manner with the aim to continuously learn and progress. 11. To ensure that the weekly cleaning schedules are maintained for the department in line with company and hotel guidelines as instructed. 12. To have exceptional knowledge of wines, liquors, cask and draft beers with particular attention to sprits rums and bourbons. 13. Work closely with the department management with regards to all feedback related to Blue Smoke, ensuring all procedures are reviewed and training provided where necessary. 14. To ensure all sales are maximised within your department by encouraging upselling all food and liquor through each team member. 15. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy.                    16. To maintain good working relations with other Departments in the Resort and all E.L outlets. 17. To carry out any reasonable requests, projects or tasks as defined by General Manager and Deputy General Manager. 18. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 19. To report any faults and defects to Maintenance. 20. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and self. 21. To be aware of & adhere to all Resort and Government rules in line with the companies health and safety consultants.  Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible.
English Lakes Hotels Windermere, UK
05 Sep, 2018
Full Time
Our new concept  Normans Juice Bar  has recently opened. We are looking for additional people who have fun, fresh and inspiring personalities, to join our exciting new juice and coffee bar team. Full and Part time options available, straight shifts too! Previous experience with exceptional guest service in a fast paced hospitality environment is absolutely essential.  You must have clear communication skills, be totally hospitality driven and love meeting people! Experience in hospitality systems such as Micro’s  Flexible approach to working paterns Track record of delivering results through service standards Attention to the smallest details A passion for hospitality A passion for excellent Customer Service Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs  for all current opportunities. Job Description Norman’s Assistant - Barista Normans Juice Bar will provide guests with above-and-beyond service to ensure a memorable and genuine experience.  The goal is to make guests feel welcome and execute the highest standards of service that will be remembered and spoken about. You will be friendly, polite, professional and have perfect presentation at all times,  all in order to ensure our guest receive the best hospitality they could expect.  You will be essential in making our guests enjoy unique experiences and create unforgettable memories. Reporting To…. Norman’s Manager MAIN DUTIES AND RESPONSIBILITIES:  1. Ensure and provide flawless, upscale, professional and world class guest service experiences at all times, throughout the Resort. 2. To ensure the Atrium is presented to Resort standards at all times, ensuring its cleanliness and exceptional standards of presentation are adhered to. 3. Maximise the sales by providing the guests with additional information regarding its products and services, and to make sure that the guests are satisfied, so that they will be tempted to visit again, thus ensuring better business. 4. To provide service of food and drinks throughout the day with full understanding of the menus and drink products available, including allergen information, this includes making fresh juices, smoothies, smoothie bowls and a selection of coffees as well as serving prepared snacks and a limited amount of alcoholic menu items, this list is not exhaustive. 5. To be available to meet and greet guests are they enter Norman’s ensuring all guests are met with a warm and courteous welcome.  6. As the main entry point for the Resort ensure that all Resort facilities are understood so that guest can be made aware of what is available to them during their stay. 7. Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible. 8. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy.  9. To deal with any Service Recovery incidents and act upon them accordingly, ensuring the incident presented is corrected and where necessary training provided to ensure it does not occur again.                   10. To maintain good working relations with other Departments in the Resort and all E.L outlets. 11. To carry out any reasonable requests, projects or tasks as defined by Senior Management. 12. To be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and self, reporting and issues to maintenance.  13. To be aware of & adhere to all Hotel and Government rules in line with the company’s Health and Safety consultants. 
English Lakes Hotels Windermere, Cumbria, UK
05 Sep, 2018
Full Time
Can you take full responsibility for a dynamic team who will be fun, friendly, inspiring and more so love what they do? The main aim is to ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality?  If you answered yes, then we want to hear from you. Responsible for: The Bar general assistants  Attributes/Experience; Previous supervisory bar experience in a site with a minimum of 4 stars is absolutely essential. You will also have knowledge of quality wines, spirits and cocktails. Ideally you will have experience providing high quality food service, especially with regards to afternoon teas.  A highly motivated individual, you are a good team player, an avid learner, adaptable and have exceptional interpersonal and communication skills.  You must have excellent communication skills and be capable of managing a variety of tasks for yourself and others.   What we look for  Experience in use of Micros systems. Experience of staff management Inc. training and development. Must be flexible and have the facility to work shifts. Track record of delivering results through your people, Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service Staff Well-being package: Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer.  Apply now or go to englishlakes.co.uk/jobs for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged   JOB DESCRIPTION Bar Supervisor The Role To provide a high standard, effectively, efficiently welcoming in all Bar, Lounge & Liquor services in order to create a good atmosphere for customers and exceed all expectations in line with the Low Wood Bay vision statement.  Control and insure the smooth running of the day to day business in the Bar department. Reporting to –  Assistant Food & Beverage Manager MAIN DUTIES AND RESPONSIBILITIES To be aware of and adhere to all Hotel & Government rules & regulations. To be aware of and adhere to the Services Recovery Procedure and act upon it accordingly. To communicate respectively with colleagues, other staff & guests. To be responsible for Event and duty Management when allocated. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with Dress & Appearance Policy.. To successfully assist in the training, development and motivation of the team in accordance with the company Standards of Practise, ensuring a total quality approach to the running of the department and therefore to business as a whole. To ensure cleanliness in Bar, Lounge and Liquor Service Departments is up to a high standard at all times. To keep the bar cellars, equipment & back of house areas clean & tidy at all times. To ensure a full stock of items is kept and correctly rotated. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and self. Adhere to the duty rota as prepared by the Management. To prepare/serve food & beverages to the quality & standards defined by the Management. Liaise with Guests offering high quality service. Maintain daily cleaning routines and stocking up procedure within all areas. Work as a team and, in the absence of Management, to take control of shift. Ensure all monies are controlled and correct and take responsibility, in of Management, for cashing up all tills and securing departments. Report all faults and defective equipment to Management and maintenance. Offer ideas for new systems, procedure etc. To carry out reasonable requests made by Line Manager/Management.    
English Lakes Hotels Windermere, UK
05 Sep, 2018
Full Time
Our main aim is to ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality. Serving customers, cash handling, keeping the bar and lounge areas clean and tidy at all times and any other tasks as required. Working alongside a dynamic team who will be fun, friendly, inspiring and more so love what they do. We have  Full Time and Part Time  positions available.  Talk to us about your preferred working pattern. (Live-in available). Attributes/Experience; Previous bar experience in a 4 star establishment would be an advantage but is not essential as full training will be given. What we look for: Knowledge of quality wines, spirits and cocktails. Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service A passion for excellent Customer Service Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions.  The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview stage as part of our standard recruitment process.  We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer. Apply now or go direct to  www.englishlakes.co.uk/jobs  to see all current company opportunities,   JOB DESCRIPTION Bar Team Member Reporting to:  Bars Supervisor, Liquor Services Manager The role… To provide a quick and efficient bar service whilst providing a congenial atmosphere for Customers, and adhering to the Weights & Measures Act, Licensing Laws, Health & Safety & Fire Regulations. You will be essential in making our guest enjoy unique experience and create unforgettable memories. MAIN DUTIES AND RESPONSIBILITIES: To be aware of and adhere to all Hotel & Government rules & regulations. To serve beverages and Lounge Food including Afternoon Tea. To keep the bar cellars, equipment & back of house areas clean & tidy, at all times, using the correct cleansing agents & equipment to do so. To ensure a full stock of items is kept and correctly rotated, through appropriate requisitioning. To control all monies and pass over, at the end of the shift, to Reception or Guest Relations Manager. To adhere to the duty rota. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees & self. To communicate respectively with colleagues, other staff & guests. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance   with the Dress & Appearance Policy. To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly. To report any faults and defects to Line Manager. To carry out any reasonable requests made by the Line Manager/Management
English Lakes Hotels Lancaster, UK
05 Sep, 2018
Full Time
The multi-award winning Lancaster House, part of the English Lakes Hotels, Resorts & Venues group has an exciting opportunity for truly committed and enthusiastic individual in the role of Wedding & Events Co-Ordinator.   We are looking for someone who has a passion to provide excellent customer service, where the emphasis is to create the very best experience for all our guests. This is a full time position. Main responsibilities:  To respond to all incoming enquiries, focusing mainly on the weddings, special events and Christmas markets.  The co-ordination and event management of all business is followed through from start to finish. What we look for: • An immaculate eye for detail • Ability to work to tight deadlines • Friendly and welcoming manner • A desire to be part of a winning team • Getting a buzz out of looking after customers • A friendly and enthusiastic personality • An aim to exceed expectations of guests and colleagues A passion for excellent Customer Service Staff Wellbeing package: Good rates of pay Any extra hours worked over and above contracted hours always paid at contracted rate. Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service Annual Awards Complimentary Staff Parking About the Hotel The Lancaster House hotel is a four­ star events and leisure hotel which is also home to an award­ winning restaurant, a fully equipped leisure club and has been rated as one of the best Lancaster hotels. With excellent cuisine on offer courtesy of The Foodworks Restaurant, and drinks available in the courtyard of The Sandeman's Bar, this Lancaster hotel enjoys an atmosphere of relaxed elegance that is also reflected in each of the hotel's 99 rooms. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer.  Apply now or go to   www.englishlakes.co.uk/jobs  for all company opportunities.   JOB DESCRIPTION Job Title: Wedding & Events Co-ordinator Responsible To: Senior Wedding & Events Co-ordinator, General Manager, Operations Manager OVERALL PURPOSE OF JOB To be reactive towards all incoming enquiries, focusing mainly on the weddings, special events and Christmas markets, where the objective is to turn the enquiry into a booking.  The co-ordination and event management of all business is followed through from start to finish, concluding with a follow up courtesy call.   MAIN DUTIES 1. In a pro-active and professional manner, react to all conference, private dining and wedding enquiries, and liaising with the Sales Co-ordinators agreeing which events you will be managing and organising.  2. Pursue all sales enquiries with the aim of achieving a supervised visit to the hotel, so maximising the conversion of enquiries to bookings.  3. To build a professional and customer focused relationship with the individual clients which will ensure the sales function, planning and operations run smoothly. 4. Working with the Sales Manager and Sales Co-ordinators, plan and carry out effective sales and marketing activities including systematic tele-sales and mail shots which will ensure the Lancaster House Hotel remains the regions premier wedding, conference and special events venue. 5. As when required, compile the weekly business sheets and agree details with the operations team. 6. To assist the Sales Co-ordinators to ensure a high conversion of all incoming business is maintained.  7. Meet and greet all clients upon arrival, to check arrangements for accuracy and note any last minute changes. 8. Hold exit interviews and/or make follow up call to all clients to ascertain service effectiveness and communicate this to all relevant people. 9. As and when required, maintain daily business co-ordination by hosting the daily business meeting at 10:15 am on Monday to Sunday’s. 10. Attend the weekly Heads of Department Meeting at 2.30 p.m. each Thursday, to run through the forthcoming weeks business and communicate any other relevant information. 11. Be available to attend wedding receptions and special events in the hotel as required. 12. Referring of business within English Lakes Hotels and Classic British Hotels whenever we are unable to assist a customer. 13. Maintain a daily calls sheet and trace card system. 14. Entertaining of clients/prospective clients as and when required. 15. Negotiation of prices within the boundaries of the agreed business strategy 16. Co-ordinate the incoming business as set out in the Sales SOP manual. 17. Undertake Training and Development activity as directed by the Personnel and Training / Sales / Group Sales Managers to ensure your personal development within the Sales function. 18. To be aware of Service Recovery Procedures and act upon these accordingly. 19. Adherence to all Hotel and Government regulations with special regard to: a. Hygiene b. Fire Precautions Act 1971 c. Fire Plans and Evacuation Procedures d. Health and Safety at Work Act 1974 e. Health Rules f. Company Rules 20. To communicate respectively with colleagues, other staff and guests at all times. 21. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. 22. Carrying out of any other reasonable request made by Management.
English Lakes Hotels Lancaster, Lancashire, UK
05 Sep, 2018
Full Time
The multi-award winning Lancaster House, part of the English Lakes Hotels, Resorts & Venues group has some exciting opportunities for a truly committed and enthusiastic individual in the role of Commis Chef.   We are looking for someone who has a passion to provide excellent quality of food where the emphasis is to create the very best experience for all our guests. This is a full time position, worked over 5 days. If extra hours worked over contracted hours; all hours of work paid! Main Responsibilities • To ensure a quality approach to food within the Hotel, thereby ensuring the maintenance of high standards to all customers. What we look for: • An immaculate eye for detail • Ability to work to tight deadlines • Friendly and welcoming manner • A friendly and enthusiastic personality • An aim to exceed expectations of guests and colleagues Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success.  Benefits include :- Whites provided Complimentary meals whilst on duty Complimentary staff car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Lancaster House hotel is a four­ star events and leisure hotel which is also home to an award­ winning restaurant, a fully equipped leisure club and has been rated as one of the best Lancaster hotels. With excellent cuisine on offer courtesy of The Foodworks Restaurant, and drinks available in the courtyard of The Sandeman's Bar, this Lancaster hotel enjoys an atmosphere of relaxed elegance that is also reflected in each of the hotel's 99 rooms. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form or you can request a hard copy to be sent to you if you prefer.  See below to apply or go to englishlakes.co.uk/jobs for all current vacancies Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.   Job description Job Title: Commis Chef Responsible To: Kitchen Manager, Sous Chefs Responsible For: Kitchen Assistants and Students. Liaison with: All other Company Personnel. OVERALL PURPOSE OF JOB To assist in controlling the Company’s central production facility, continually developing new ideas to entice customer participation. To ensure that the highest standards are achieved and maintained. To ensure that Company Profitability is maximised in all areas under your control. To assist, train and develop all Company Employees in all the production, service and presentation of food. HOURS OF WORK As and when required, generally 45 hours per week, over 5 days. DUTIES: CONDUCT OF BUSINESS 1. Ensure the prompt and efficient preparation of all meals at the required time, being provided to the standards set by Lancaster House. 2. Assisting the Head/Sous Chef in the preparation and compilation of menu planning, to develop and improve the service provided. 3. Ensuring that sufficient food is centrally produced for the anticipated levels of business. 4. Ensure that all areas under your control are maintained in a clean, hygienic and safe condition at all times, paying particular attention to this at the end of each shift/day. 5. Analyse each food service operation to ensure that Company Profitability is maximised, making recommendations on cost savings as appropriate. 6. Liaising with the Head/Sous Chef in achieving the required Kitchen Gross Profit within the perimeters of cost control and menu price points. 7. Ensuring that orders are placed and that deliveries are received, checked and stored correctly.. 8. Ensuring the highest levels of Personal Standards by presenting yourself correctly in a clean and tidy uniform in accordance with the  Company Dress and Appearance Policy. 9. Adhere to all Company and Government rules and regulations, with special regard to: (a) HACCP - Food Hygiene Regulations (b) Health and Safety at Work Act (c) COSHH Regulations (d) Fire Precautions Act (e) Fire Plans and Evacuation Procedures (f) Food Safety Act (g) Health and Safety Regulations (Risk Assessment) (h) ISO 9001 Manual and Procedures 10. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 11. To communicate respectively with colleagues, other staff & guests. 12. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self. 13. To report any faults and defects to Line Manager. DUTIES: TEAM DEVELOPMENT 14. Working on your own initiative, identifying Training Needs for all employees under your control, developing their skills, introducing new dishes to generate sales within the Hotel Catering Outlets and where applicable communicating these ideas to the Hotel Management. 15. Ensuring that all New Starters under your control are given a through Introduction to Work and their position, as prescribed in the Company Standards, ensuring that special regard is given to the welfare of these people. 16. Monitoring the performance of staff and providing training and coaching as required, in conjunction with the Head/Sous Chef, to ensure that established standards are achieved. 17. Ensure that all employees under your control carry out their duties to the required standards and keep them aware of matters which affect their job and that they  receive the required training  as necessary to improve their performance or develop towards future positions. 18. Ensuring that all Statutory Regulations and Company Policies pertaining to the areas and employees under your control are adhered to by all persons to whom they apply. 19. Make regular reports to your Head/Sous Chef and to make any report or recommendations as necessary pertaining to current and future results or events. 20. Establishing and maintaining satisfactory working relationships with individuals at all levels within the Hotel/Company. DUTIES: GENERAL To control and monitor Company Assets correctly, ensuring that they are kept secure at all times. Attend to any reasonable request made by Management. Organise and Co-ordinate any special duties which occur from time to time, some of which may occur outside your normal working hours. DUTIES: IRREGULAR To report and where necessary take action regarding Customer Complaints or Compliments. To attend to and take all necessary action, statutory or otherwise, in the event of an Accident, Fire, Lost Property, Theft, Loss, Damage, Unfit Food or other Irregularity and to ensure that documentation is completed. To attend Meetings and Training Courses as required by management. To receive and assist in any of the Company’s establishments if the need arises or circumstances dictate.
English Lakes Hotels Lancaster, Lancashire, UK
05 Sep, 2018
Full Time
STRAIGHT SHIFTS  (no splits) worked over 4 or 5 days, with 2 or 3 days off depending upon option taken. This is a fantastic role within our professional Kitchen Brigade and is the perfect opportunity for a highly motivated, ambitious Chef De Partie looking to progress their career within the Hospitality Industry.  Our Chefs have a passion for food and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences. We will provide training opportunities with the aim to bring out the best in all employees.  You will have: A friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues Previous experience of working at this level within a similar environment. An eye to seek improvements on standards and service in all food outlet areas An innovative and inspiring approach with a keen eye for detail A flair for food and an knowledge of basic kitchen practices Knowledge of Health and Safety and Food Safety Standards t is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach the very best. Company Benefits package Chef Whites provided Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject t&c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Lancaster House hotel is a four­ star events and leisure hotel which is also home to an award­ winning restaurant, a fully equipped leisure club and has been rated as one of the best Lancaster hotels. With excellent cuisine on offer courtesy of The Foodworks Restaurant, and drinks available in the courtyard of The Sandeman's Bar, this Lancaster hotel enjoys an atmosphere of relaxed elegance that is also reflected in each of the hotel's 99 rooms. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to   www.englishlakes.co.uk/jobs  for all current vacancies. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.   JOB DESCRIPTION Job Title:                  Chef de Partie Responsible To:     Head Chef, Sous Chef, Junior Sous Chef Responsible For:   Commis Chefs, Kitchen Assistants and Students. Liaison with:            All other Company Personnel. OVERALL PURPOSE OF JOB To assist in controlling the Company’s central production facility, continually developing new ideas to entice customer participation. To ensure that the highest standards are achieved and maintained. To ensure that Company Profitability is maximised in all areas under your control. To assist, train and develop all Company Employees in all the production, service and presentation of food. HOURS OF WORK As and when required, generally 45 hours per week, over 4 days, however where business dictates this may be over 5 days. DUTIES:        CONDUCT OF BUSINESS 1.         Ensure the prompt and efficient preparation of all meals at the required time, being provided to the standards set by Lancaster House. 2.         Assisting the Head/Sous Chef in the preparation and compilation of menu      planning, to develop and improve the service provided. 3.         Ensuring that sufficient food is centrally produced for the anticipated levels of business. 4.         Ensure that all areas under your control are maintained in a clean, hygienic and safe condition at all times, paying particular attention to this at the end of each shift/day. 5.         Analyse each food service operation to ensure that Company Profitability is  maximised, making recommendations on cost savings as appropriate. 6.         Leasing with the Head/Sous Chef in achieving the required Kitchen Gross Profit within the perimeters of cost control and menu price points. 7.         Ensuring that orders are placed and that deliveries are received checked and stored correctly. 8.         Ensuring the highest levels of Personal Standards by presenting yourself  correctly in a clean and tidy uniform in accordance with the Company Dress and Appearance Policy. 9.         Adhere to all Company and Government rules and regulations, with special regard to:                                     (a) HACCP - Food Hygiene Regulations                                     (b) Health and Safety at Work Act                                     (c) COSHH Regulations                                     (d) Fire Precautions Act                                     (e) Fire Plans and Evacuation Procedures                                     (f) Food Safety Act                                     (g) Health and Safety Regulations (Risk Assessment)                                     10.       To be aware of and adhere to the Service Recovery Procedure and act upon it             accordingly. 11.       To communicate respectively with colleagues, other staff & guests. 12.       To be vigilant at all times to ensure the safety & security of the Hotel guests,             other employees and self. 13.       To report any faults and defects to Line Manager. DUTIES:        TEAM DEVELOPMENT 14.       Working on your own initiative, identifying Training Needs for all employees    under your control, developing their skills, introducing new dishes to generate  sales within the Hotel Catering Outlets and where applicable communicating these ideas to the Hotel Management. 15.       Ensuring that all New Starters under your control are given a through    Introduction to Work and their position, as prescribed in the Company  Standards, ensuring that special regard is given to the welfare of these people. 16.       Monitoring the performance of staff and providing training and coaching as required, in conjunction with the Head/Sous Chef, to ensure that established standards are achieved. 17.       Ensure that all employees under your control carry out their duties to the  required standards and keep them aware of matters, which affect their job, and  that they receive the required training as necessary to improve their  performance or develop towards future positions. 18        Ensuring those all-Statutory Regulations and Company Policies pertaining to the areas and employees under your control are adhered to by all persons to whom they apply. 19.       Make regular reports to your Head/Sous Chef and to make any report or recommendations as necessary pertaining to current and future results or events. 20.       Establishing and maintaining satisfactory working relationships with individuals at all levels within the Hotel/Company. DUTIES:        GENERAL To control and monitor Company Assets correctly, ensuring that they are kept secure at all times. Attend to any reasonable request made by Management. Organise and Co-ordinate any special duties, which occur from, time to time, some of which may occur outside your normal working hours. DUTIES:        IRREGULAR To report and where necessary take action regarding Customer Complaints or Compliments. To attend to and take all necessary action, statutory or otherwise, in the event of an Accident, Fire, Lost Property, Theft, Loss, Damage, Unfit Food or other Irregularity and to ensure that documentation is completed. To attend Meetings and Training Courses as required by management. To receive and assist in any of the Company’s establishments if the need arises or circumstances dictate.
English Lakes Hotels Ambleside, UK
29 Aug, 2018
Full Time
We are looking for a fun, friendly and engaging person to join our award-winning team whose main aim will be to cater for our guests’ every need. We want each guest we welcome to have a memorable and unique experience during their stay at Waterhead and the role of  Receptionist  is essential to this.  Whilst experience of a similar role would be beneficial, this is not a necessity as full training will be provided. This is a  full time  position (40 hours) . Live In accommodation is available for this role. What we look for • Attention to the smallest detail • A passion for hospitality • A commitment to delivering exceptional guest service • Must be flexible and have the facility to work shifts. What's in it for you? Uniform provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Hotel The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences.  The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on-line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs  for all current opportunities.   Job Description The Role… To work alongside the Reception team to provide a courteous and friendly reception service to all hotel guests and conference delegates, with particular emphasis on greeting guests, checking guests into the hotel, guest departures and guest checkouts. Reporting to…Reception Manager MAIN DUTIES AND Responsibilities: • To be present and visible at the reception desk in order to attend to guests at all times during the shift. • To ensure that all guests needs and enquiries are dealt with in a courteous and friendly manner. • To ensure that all check in and check out procedure are followed, with guest satisfaction a constant focus • To answer telephone calls promptly and that customers are correctly transferred to their required extensions, and that all messages are taken and passed on swiftly to the appropriate room or office. • To be responsible for all monies held by and brought to reception, and to efficiently complete all paperwork relating to these monies. To ensure that all deposits and withdrawals from the safe are diligently recorded. • To be aware of all hotel services provided for guests. To keep up to date with all promotions and special offers rates appertaining to the hotel facilities and bookings. • To be dully diligent whilst in the workplace, and to report any suspicious happenings to any senior manager without delay. • To be aware of and adhere to all Hotel & Government rules and regulations
English Lakes Hotels Ambleside, UK
29 Aug, 2018
Full Time
We are looking for people who love to cook!  Are willing to learn and develop and who thrive off creating exciting memories for diners.  You will be working with an experienced team who care greatly about our guests. What we look for Flexibility Attention to the smallest detail A passion for hospitality What's in it for you? Chefs Whites (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of an award winning team with opportunities for progression within the Hotel and wider company About the Hotel The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on-line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs  for all current opportunities. Job Description The Role… To provide and maintain the Hotel’s reputation for friendly efficient service & excellent cuisine. To support colleagues in the Kitchen team and gain an understanding of all sections of the department. Reporting to…Head/Sous Chef MAIN DUTIES AND Responsibilities: • To prepare and cook all food to a high standard. • To assist in maintaining an efficient cleaning schedule as laid down in hotel’s procedures. • Provide the highest possible standards at all times. • To help maintain good relations with other departments and within ELH. • To assist in accurately keeping any records of work carried out in the department.  • To report all suspicious persons and occurrences within the Hotel.  • To ensure that all Hotel and Government rules are adhered to. • To report any maintenance faults within the Hotel. • To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. • To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. • To carry out any reasonable requests made by the Head/Sous Chef.
English Lakes Hotels Windermere, UK
29 Aug, 2018
Part Time
Join our team at the Wild Boar Inn, part of the English Lakes Hotels, Resorts & Venues group to experience some exciting opportunities for truly committed and enthusiastic individuals in our Restaurant, Bar and Grill. Main responsibilities : To ensure a quality approach to the serving of all our guests ensuring excellent customer service and a dining experience to remember. To serve meals and drinks to residential guests and non-residents. We have  Live in  Accommodation for  Full Time Staff We have  part time and variable hours  opportunities which include different shift options for Live Out  Staff. What we look for: An immaculate eye for detail Friendly and welcoming manner A desire to be part of a winning team Getting a buzz out of looking after customers Company Benefits Package We encourage an environment for development, learning and progression opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Uniform provided (except footwear) About the Hotel About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Windermere, UK
29 Aug, 2018
Part Time
A Kitchen Porter is one of the most important roles within our resort and is perfect for someone looking to enter the industry or work in kitchens.  “Without a kitchen porter or housekeeper you cannot open a hotel, all other roles can be done by anyone – Rocco Forte”   We are looking for dedicated and passionate individuals to join our enthusiastic and talented kitchen brigade. Live in accommodation is available for Full Time.   Live out Part Time opportunities are also available Attributes/Experience; As a kitchen porter you will be integral in making sure the kitchen runs efficiently, you will be responsible for ensuring all guest crockery and cutlery are cleaned and preserved as well as supporting the chef and supplying them with the equipment needed to carry out their duties, cleaning the kitchen at the end of service and maintaining good hygiene practices throughout.  You will be working with a very busy but experienced team who care about our guests and your development. What we look for  Must be flexible and have the facility to work different patterns. Attention to the smallest detail A passion for hospitality What's in it for you? Chef Whites Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t's & c's) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Recommend a Friend reward vouchers (t&c's) apply Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offers a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients.  Winner of the Silver Award in the Visit Britain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires. NOTES: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply now or go to www.englishlakes.co.uk/jobs for all current vacancies. JOB DESCRIPTION Job Title:                    Kitchen Porter Responsible to:        Head Chef, Sous Chef OVERALL PURPOSE OF JOB To ensure all kitchen equipment, service and storage areas are cleaned to the Company standards and, in particular, to the Food Hygiene Regulations (1990), Health & Safety at Work Act and Fire Regulations. MAIN DUTIES 1. To be aware of and adhere to all Hotel and Government rules and regulations which can be found in the handbook and on staff notice board. 2. To clean all kitchen equipment, utensils, crockery, silverware, floors, walls, fixtures & fittings using the correct products & utensils. 3. To dispose of all kitchen waste. 4. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly, using the Service Recovery logbook when necessary. 5. To communicate respectively with colleagues, other staff & guests. 6. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. 7. To be vigilant at all times to ensure the safety (including reporting faults and defects to the Manager) and security of the Hotel, Guests, other employees and self. 8. To carry out any reasonable requests made by Kitchen Manager and Duty/ General Manager. 9. To be aware of and adhere to all Hotel and Government rules and            regulations with special regard to:   a.  Hygiene   b.  Fire Precautions Act 1971   c.  Fire plans and evacuation procedures   d.  Health & Safety Act 1974   e.  Health rules   f.  Company rules
English Lakes Hotels Windermere, UK
29 Aug, 2018
Full Time
We are looking for people who love to cook, are willing to learn and develop and who thrive off creating exciting memories for diners.  You will be working with an experienced team who care greatly about our guests. This is a full time position. Live in accommodation is available for this position. What we look for Flexibility Attention to the smallest detail A passion for hospitality What's in it for you? Chefs Whites (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of an award winning team with opportunities for progression within the Hotel and wider company About the Hotel Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offer a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients. Winner of the Silver Award in the VisitBritain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs  for all current opportunities. The Role… To provide and maintain the Hotel’s reputation for friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity various sections of the kitchen. Reporting to… Head/Sous Chef Responsible for… Commis Chefs MAIN DUTIES AND Responsibilities: • To prepare and cook all food to a high standard. • To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures. • To supervise sections of the Kitchen, liaising effectively with Head/Sous Chef. • Provide the highest possible standards at all times. • To train other colleagues as required and on request of the Head/Sous Chef. • To help maintain good relations with other departments and within ELH. • To assist in accurately keeping any records of work carried out in the department.  • To report all suspicious persons and occurrences within the Hotel.  • To ensure that all Hotel and Government rules are adhered to. • To liaise with the Manager responsible for Personnel and Training to ensure that Kitchen staff are trained to the required standard. • To report any maintenance faults within the Hotel. • To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. • To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. • To carry out any reasonable requests made by the Head/Sous Chef.  
English Lakes Hotels Morecambe, UK
29 Aug, 2018
Part Time
To service guest bedrooms and allocated areas quickly and efficiently to the standards set out in the Training Manual. Variable hours contracts available.  Role Responsibility To work to the required standards whilst observing all aspects of hygiene and Health & Safety requirements when: Cleaning rooms Making beds Hoovering Mopping General cleaning The ideal Candidate Will have: A warm, friendly and enthusiastic personality An aim to exceed expectations of guests and colleagues An eye to seek improvements on Standards and Service Good organisational and communication skills Flexibility in attitude, approach and working hours Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their best. We also offer our successful applicants a whole host of other benefits which include :- Uniform Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to terms and conditions). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this calibre, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. NOTES: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on line application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to englishlakes.co.uk/jobs for all current vacancies.   JOB DESCRIPTION Job Title:              Housekeeper  Responsible to:  Head Housekeeper, (Deputy Head Housekeeper in her absence) Liaison with:       Other Housekeeping Staff OVERALL PURPOSE OF JOB To service guest bedrooms etc. and allocated areas quickly and efficiently to the standards set out in the Training Manual. MAIN DUTIES 1. To work to the required standards whilst observing all aspects of hygiene and Health & Safety requirements when:         1.1 servicing guest bedrooms and associated areas         1.2 assisting fellow workers as appropriate 2. To ensure security & care of Hotel’s and guests’ property by reporting to the Head Housekeeper, Assistant Head Housekeeper or Housekeeper as appropriate:       2.1 any suspicious persons or occurrences in the Hotel.       2.2 all maintenance faults and damages.       2.3 the loss or otherwise of sub. master keys. 3. To maintain a high standard of internal and external Customer Care by:      3.1 responding to guests’ requests and requirements.      3.2 communicating respectfully with colleagues, other departments         and guests.           3.3 keeping a clean, smart appearance in terms of self and the maintenance and             wearing of the appropriate uniform, in accordance with the Dress and            appearance   
English Lakes Hotels Windermere, UK,
29 Aug, 2018
Full Time
This fantastic highly sought after vacancy has arisen to join our professional Kitchen Brigade providing the opportunity for any highly motivated, ambitious Sous Chef looking to progress their career within the Hospitality Industry.  We expect our Chefs to have a passion for food and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences. In addition to support and training, we actively encourage innovation and creativity at every level. Attributes/Experience; Previous experience as a Sous Chef in 100 cover bustling restaurant with a fast pace with exceptional standards is absolutely essential.  You will show excellent people management skills and the ability to demonstrative innovation & drive, exercise excellent decision making qualities & be totally hospitality driven.  You must have excellent communication skills and be capable of managing a variety of tasks for yourself and others.  What we look for  A passion for hospitality Knowledge of budgets, stock controls, accounting systems and wage controls. Knowledge of menu costing systems.   A strong background in menu writing and menu training. Proven knowledge of Food management safety systems. Up to date knowledge on all allergen details, laws and law enforcements. Experience of staff management, recruitment, training and development. Flexibility and have the facility to work shifts. Track record of delivering results through your people, Attention to the smallest details What's in it for you? Negotiable hours; flexible approach to your requirements Hours guaranteed throughout the year Good rate of pay on offer Every hour worked is paid at your contracted rate of pay Complimentary Health Club Membership and Family Health Club Membership (t & c's apply) The opportunity to be part of the newest world class resort in one of the most beautiful destinations with an exciting new restaurant concept. Chef Whites provided Complimentary meals whilst on duty Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required at interview stage from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy online application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go direct to www.englishlakes.co.uk/jobs. Job Description Sous Chef The Role… To assist in maintaining the Resort reputation as being renowned for its friendly efficient service & excellent cuisine.  To ensure the Kitchen is supervised and controlled efficiently and effectively. Reporting to…. Senior Sous Chef, Head Chef, Resort Head Chef Responsible for…. Junior Sous Chef, Senior Chef de Partie, Chef de Partie, Commis Chef, Kitchen Porters MAIN DUTIES AND RESPONSIBILITIES: To prepare and cook all food to a high standard.     To assist in the compilation of menus, taking into account changing trends, the Hotels market place and    originality.     To assist in maintaining the Hotels food gross profit level by control of purchasing, portioning wastage and production. To purchase any food for the Hotel in the absence of the Head Chef to the Hotels standards including the nominated suppliers.     To assist in maintaining an efficient cleaning schedule.     To attend meetings in absence of Resort/Head/Senior Sous chef     To assist with stock takes     Provide order lists and preparations list for your section.     To run and supervise any kitchen section to the required standard. To supervise an efficient team within the Department in the absence of the Head Chef. To communicate respectively with colleagues, other staff & guests. To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other employees and self. To report all suspicious persons and occurrences within the Hotel. To provide and maintain a nourishing and balanced menu for staff meals. To attend to the guests requirements while acknowledging customer care at all times. To assist the Head Chef with any training within the Department. To report any maintenance faults within the Department. To assist in accurately keeping any records in the kitchen daily, weekly, and monthly record sheets. To ensure that all Hotel and Government rules are adhered to. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To assist in the development & motivation of the team in accordance with the Company's Standards of Practice, ensuring a total quality approach to the running of the Department and therefore to the business as a whole. To carry out any reasonable requests made by the Head Chef/Management.    
English Lakes Hotels Windermere, Cumbria, UK
29 Aug, 2018
Full Time
This is a fantastic opportunity within our Restaurant and Banqueting service team.  We are looking for a  highly motivated, ambitious individual looking to progress their career within the Hospitality Industry.  Our team have a passion for hospitality and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences.  In addition to support and training, we actively encourage innovation and creativity at every level. Role Responsibility As a senior member of our Restaurant and Banqueting team, you will be responsible for; ·         Ensuring the prompt and efficient service of the restaurant to the highest of standards. ·         To assist in the motivation & development of the team ·         Maintaining the Hotels extremely high standards in running shifts for the restaurant. ·         Ensuring the restaurant and bar are always fully prepped and ready for the service. ·         To maintain clean and hygienic work areas and practices. ·         Take part in training new starters or fellow colleagues with your expertise. ·         To deputise for other senior members of the Food and Beverage team in their absence. The Ideal Candidate ·         A warm, friendly and enthusiastic personality ·         A aim to exceed expectations of guests and colleagues ·         An eye to seek improvements on standards and service ·         An innovative and inspiring approach with a keen eye for detail ·         A flair for service and a knowledge of best practice ·         Flexibility in attitude, approach and working hours ·         Ability to work under pressure in a highly dynamic and vibrant environment ·         Experience of leadership and management in a similar role (ideal not essential) ·         Knowledge of Health and Safety and Food Safety Standards Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training and development opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Uniform (except footwear) And many more…….. About the Hotel Low Wood Bay Resort Hotel is situated on the shores of Lake Windermere in the heart of the Lake District, with an established four star hotel boasting 111 bedrooms, and an extensive 360 capacity Conference Centre. The hotel also boasts an impressive 50ft pool and fully equipped gym, a beauty salon, a Watersports Centre and a variety of dining experiences to suit all tastes.   About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer. See below to apply or visit  www.englishlakes.co.uk/jobs  for all our current opportunities.   JOB DESCRIPTION  Restaurant & Banqueting Supervisor The Role… To provide a high standard, effectively, efficiently welcoming in all food & beverage service in order to create a good atmosphere for customers and exceed all expectations in line with the Low Wood Bay Resort & Spa vision statement. Control and ensure the smooth running of the day to day business in the Restaurant & Banqueting department   Reporting to… Restaurant & Banqueting Management team  Responsible for… Restaurant & Banqueting team   MAIN DUTIES AND RESPONSIBILITIES: 1. To be aware of and adhere to all Hotel & Government rules & regulations.  2. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 3. To communicate respectively with colleagues, other staff & guests. 4. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 5. To set up and service all rooms and areas, achieving minimum standards, as laid down by the Food &      Beverage Manager 6. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in           accordance with the Dress & Appearance Policy. 7.  To successfully assist in the training, development and motivation of the team in accordance with the         company Standards of Practice, ensuring a total quality  approach  to the running of the department           and therefore to business as a whole. 8. To ensure cleanliness in Restaurant & Banqueting departments is up to a high standard at all times.  10. To ensure a full stock of items is kept and correctly rotated.  11. To be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and self. 12. Adhere to the duty rota as prepared by the Management 13. To prepare/serve food & beverages to the quality & standard defined by the Management. 14. Liaise with Guests offering high quality service 15. Maintain daily cleaning routines and stocking up procedures within all areas 16. Work as a team and, in the absence of Management, to take control of shift 17.  Ensure all monies are controlled and correct and take responsibility, in of Management, for cashing up all             tills and securing department. 18. Report all faults and defective equipment to Management and maintenance 19. Offer ideas for new systems, procedures etc. 20. To carry out any reasonable requests made by the Line Manager/Management. 21. To promote, assist & encourage staff to further sales of food, liquor & wines.
English Lakes Hotels Windermere, Cumbria, UK
29 Aug, 2018
Full Time
This role is one of the most important roles within our resort and is perfect for someone looking to enter the industry or work in kitchens.  “Without a kitchen porter or housekeeper you cannot open a hotel, all other roles can be done by anyone – Rocco Forte”    We are looking for a dedicated and passionate individual to join our enthusiastic and talented kitchen brigade. If you are fun, friendly and inspiring, join our team.  Live in accommodation may be available for this role.  Full and Part Time hours. Attributes/Experience: As a kitchen porter you will be integral in making sure the kitchen runs efficiently, you will be responsible for ensuring all guest crockery and cutlery are cleaned and preserved as well as supporting the chef and supplying them with the equipment needed to carry out their duties, cleaning the kitchen at the end of service and maintaining good hygiene practices throughout.  You will be working with a large experienced team who care about our guests and your development. What we look for  Flexible approach Attention to the smallest detail A passion for hospitality What's in it for you? The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies   JOB DESCRIPTION Kitchen Porter The role… To ensure all kitchen equipment, service and storage areas are cleaned to the Company standards and, in particular, to the Food Hygiene Regulations , Health & Safety at Work Act and Fire Regulations. Reporting to…  Kitchen Porter Supervisor, Head Chef & Sous Chef MAIN DUTIES AND RESPONSIBILITIES: 1.      To be aware of and adhere to all Hotel and Government rules and regulations. 2.      To clean all kitchen equipment, utensils, crockery, floors, walls, fixtures &  fittings using the           correct  products & utensils. 3.      To dispose of all kitchen waste. 4.      To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 5.      To communicate respectively with colleagues, other staff & guests. 6.      To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform           in accordance with the Dress & Appearance Policy. 7.      To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other           employees and self. 8.      To report any faults and defects to Line Manager. 9.      To carry out any reasonable requests made by Head Chef or Management.