English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Ambleside, UK
27 Jan, 2020
Full Time
Waterhead, part of the English Lakes family of hotels, is a stylish 4* town house hotel overlooking Lake Windermere. It has a reputation for exceptional service, great food and comfortable accommodation. Responsibilities of a Reception Manager To manage the Reception team, ensuring that every guest and visitor to Waterhead receives a warm welcome and an excellent customer experience. Oversee the smooth operation of Waterhead Reception Ensure the team provide exceptional and consistent customer care Deal with reservations in a friendly and efficient manner Recruit, train and develop Reception team  Manage rotas to ensure adequate Reception cover at all times  Perform Duty Manager responsibilities when required, ensuring the smooth running of the hotel Assist the General Manager with specified weekly and monthly administrative tasks Responsible for all monies held at Reception Be aware of the hotel and sister hotel facilities, and local attractions and events Requirements of a Reception Manager Previous Reception experience essential, ideally in a 4*  hotel  Previous management experience preferable Motivated to go the extra mile for guests and colleagues Warm, friendly and enthusiastic Passion for hospitality and delivering an exceptional and consistent level of customer care An innovative and inspiring approach with a keen eye for detail Flexible, and able to work shifts Excellent command of English, both written and spoken Experience of Opera, Micros, Book-a-table and other hospitality systems preferable Excellent personal appearance and hygiene standards  Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process
English Lakes Hotels Windermere, UK
27 Jan, 2020
Full Time
The Wild Boar Inn Grill & Smokehouse is a five star traditional coaching Inn, with an award-winning restaurant, exceptional standard of service and a warm, friendly atmosphere. Responsibilities for a Deputy Head housekeeper Assist the Head Housekeeper in overseeing a small team of Room Attendants, liaising with all departments within the Inn. Maintain outstanding housekeeping standards in guest bedrooms and common areas Attend to guest requirements and requests Supervise Room Attendants and linen porterage Plan and Allocate team workloads Supervise Spring Cleaning and other specialised tasks Maintain accurate records of stock, room standards, service recovery, cleaning schedules and training Requirements for a Deputy Head housekeeper Friendly, outgoing and motivated to go the extra mile for guests and colleagues Excellent personal appearance and hygiene standards Inspirational leadership and supervisory skills Great attention to detail Knowledge of industry related regulations Willing to adopt a hands on approach to cover sickness/holiday Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required from candidates at interview as part of our standard recruitment process.
English Lakes Hotels Windermere, Cumbria, United Kingdom
27 Jan, 2020
Full Time
The Role To ensure Blue Smoke on the Bay runs efficiently, effectively and maintains a maximum external & internal customer care required to meet the Resort standards. You will assist train and supervise all team members working in the Restaurant department whilst observing their work performance and development. Reporting to - Restaurant Manager Responsible for – Restaurant Assistants. MAIN DUTIES AND RESPONSIBILITIES: 1 To ensure whilst on shift Blue Smoke on the Bay runs efficiently and effectively and the experience exceeds all guest expectations. 2 To ensure all Restaurant areas are set to the required standard as laid down in the SOP training manuals. 3. To assist the management team in promoting high levels of morale, motivation and communications to instil a commitment to an exceptional level of guest expectations. 4. Work closely with the management team with regards to all feedback related to Blue Smoke on the Bay, ensuring all procedures are reviewed and training provided where necessary. 5. Understand the use of all Food & Beverage systems including Micros, Book-a-table and Fourth Hospitality. 6. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 7. To directly supervise, co-ordinate and motivate the activities of staff during service. 8. To ensure all sales are maximised within your department by encouraging up selling all food and liquor through each team member. 9. To attend necessary business daily, weekly and monthly meeting in order to recognise the requirements of the guest 10. To be actively involved in the training and development of all team members. 11. To ensure that the weekly cleaning schedules are maintained for the department in line with company and Resort guidelines. 12. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy. 13. To maintain good working relations with other Departments in the Resort and all E.L outlets. 14. To carry out any reasonable requests, projects or tasks as defined by General Manager and Deputy General Manager. 15. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 16. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and oneself, reporting any issues to the Guest Relations Manager. 17. To report any faults and defects to Maintenance via the online system. 18. To be aware of & adhere to all Hotel and Government rules in line with the companies health and safety consultants.
English Lakes Hotels Windermere, Cumbria, UK
27 Jan, 2020
Full Time
This is a fantastic opportunity within our Restaurant and Banqueting service team.  We are looking for a  highly motivated, ambitious individual looking to progress their career within the Hospitality Industry.  Our team have a passion for hospitality and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences.  In addition to support and training, we actively encourage innovation and creativity at every level. Role Responsibility As a senior member of our Restaurant and Banqueting team, you will be responsible for; ·         Ensuring the prompt and efficient service of the restaurant to the highest of standards. ·         To assist in the motivation & development of the team ·         Maintaining the Hotels extremely high standards in running shifts for the restaurant. ·         Ensuring the restaurant and bar are always fully prepped and ready for the service. ·         To maintain clean and hygienic work areas and practices. ·         Take part in training new starters or fellow colleagues with your expertise. ·         To deputise for other senior members of the Food and Beverage team in their absence. The Ideal Candidate ·         A warm, friendly and enthusiastic personality ·         A aim to exceed expectations of guests and colleagues ·         An eye to seek improvements on standards and service ·         An innovative and inspiring approach with a keen eye for detail ·         A flair for service and a knowledge of best practice ·         Flexibility in attitude, approach and working hours ·         Ability to work under pressure in a highly dynamic and vibrant environment ·         Experience of leadership and management in a similar role (ideal not essential) ·         Knowledge of Health and Safety and Food Safety Standards Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training and development opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Uniform (except footwear) And many more…….. About the Hotel Low Wood Bay Resort Hotel is situated on the shores of Lake Windermere in the heart of the Lake District, with an established four star hotel boasting 111 bedrooms, and an extensive 360 capacity Conference Centre. The hotel also boasts an impressive 50ft pool and fully equipped gym, a beauty salon, a Watersports Centre and a variety of dining experiences to suit all tastes.   About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer. See below to apply or visit  www.englishlakes.co.uk/jobs  for all our current opportunities.   JOB DESCRIPTION  Restaurant & Banqueting Supervisor The Role… To provide a high standard, effectively, efficiently welcoming in all food & beverage service in order to create a good atmosphere for customers and exceed all expectations in line with the Low Wood Bay Resort & Spa vision statement. Control and ensure the smooth running of the day to day business in the Restaurant & Banqueting department   Reporting to… Restaurant & Banqueting Management team  Responsible for… Restaurant & Banqueting team   MAIN DUTIES AND RESPONSIBILITIES: 1. To be aware of and adhere to all Hotel & Government rules & regulations.  2. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 3. To communicate respectively with colleagues, other staff & guests. 4. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 5. To set up and service all rooms and areas, achieving minimum standards, as laid down by the Food &      Beverage Manager 6. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in           accordance with the Dress & Appearance Policy. 7.  To successfully assist in the training, development and motivation of the team in accordance with the         company Standards of Practice, ensuring a total quality  approach  to the running of the department           and therefore to business as a whole. 8. To ensure cleanliness in Restaurant & Banqueting departments is up to a high standard at all times.  10. To ensure a full stock of items is kept and correctly rotated.  11. To be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and self. 12. Adhere to the duty rota as prepared by the Management 13. To prepare/serve food & beverages to the quality & standard defined by the Management. 14. Liaise with Guests offering high quality service 15. Maintain daily cleaning routines and stocking up procedures within all areas 16. Work as a team and, in the absence of Management, to take control of shift 17.  Ensure all monies are controlled and correct and take responsibility, in of Management, for cashing up all             tills and securing department. 18. Report all faults and defective equipment to Management and maintenance 19. Offer ideas for new systems, procedures etc. 20. To carry out any reasonable requests made by the Line Manager/Management. 21. To promote, assist & encourage staff to further sales of food, liquor & wines.
English Lakes Hotels Windermere, Cumbria, UK
27 Jan, 2020
Full Time
The Role….... To provide a courteous and friendly reception service to all hotel guests and conference delegates, with particular emphasis on greeting guests, checking guests into the hotel, guest departures and guest checkouts. Reporting To….. Reception Shift Leader, Reception Manager MAIN DUTIES AND RESPONSIBILTIES: To be present and visible at the reception desk in order to attend to guests at all times during the shift, except whilst on authorised breaks. To ensure high personal grooming standards, ensuring that appearance and uniform comply at all times with the company Dress and Appearance Policy. To ensure that all guests needs and enquiries are dealt with in a courteous and friendly manner as required by the Hotel standards policy. To answer telephone calls promptly ensuring that standard hotel responses are given on answering, that customers are correctly transferred to their required extensions, and that all messages are taken and passed on swiftly to the appropriate room or office. To be responsible for all monies held by and brought to reception, and to efficiently complete all paperwork relating to these monies. To ensure that all deposits and withdrawals from the safe are diligently recorded. To be aware of all hotel services provided for guests. To keep up to date with all promotions and special offers rates appertaining to the hotel facilities and bookings. To ensure that both the front and back areas of reception are kept clean and tidy at all times. To be fully conversant with all appropriate safety and emergency procedures in the hotel. To bring any faults or omissions in the hotel's emergency systems or procedures to the attention of  any senior manager. To be dully diligent whilst in the workplace, to be vigilant at all times to ensure the safety and security of the guests, employees and company property. To be fully conversant with all products offered on the room service menu and to answer room service telephone calls in a professional and efficient manner. To be aware of the full service recovery policy of the hotel and to implement this policy in all circumstances when guest's expectations have not been met during their stay. To be proactive at all times in order to solve any potential problems before they occur by either taking direct action, or where necessary alerting the reception manager of a potential problem in sufficient time. To be aware of and adhere to all Hotel & Government rules and regulations   Check In & Check Out To be aware in advance of all groups and individual guests due to check-in to the hotel and to efficiently, paying particular emphasis to personalising the check-in by using the customer’s name wherever possible and maintaining positive body language and eye contact. To be fully conversant with the standard hotel check-in procedure, and to be able to repeat the standard check-in script to all guests To ensure that each guest that is checked in to the hotel is offered  a choice of restaurant. To ensure that all restaurant bookings are correctly registered. To ensure that the computerised reservation system is kept up to date by checking the guests into the system at the same time as they check into the hotel, and to ensure that requests for wake up calls and newspapers are efficiently processed on the computer system.  To be aware of all groups and individual guests due to check out of the hotel, and to efficiently check-out all guests from the hotel, paying attention to personalising the service by using the customers name whenever possible and maintaining positive body language and eye contact.   Cash Handling To ensure that all payments taken on check out are correctly accounted for and to ensure that sufficient diligence and time is taken over processing any financial transactions. To ensure that guests receive receipts for all cash transactions and that appropriate paperwork is completed so that all transactions can be accounted for. To ensure that all credit card payments have been accepted by the bank, and that credit card transaction slips clearly state an authorisation number.   Room Charges To ensure that all charges for guests accommodation and extras have been correctly billed to the guest, and that all service dockets are checked to ensure that no items have been accidentally left off guest's bills. To effectively seek advice from a manager /shift leader in the case of any discrepancy or suspected omission on a bill, and to not allow any guest to leave the premises without having settled a due room bill. To ensure that all guest room bills are dealt with in a friendly and efficient manner, and to ensure that a manager authorises any decision to remove any items from a guests bill, with that manager's name being clearly specified next to the reduction.    Reservations To ensure that any telephone enquiries relating to reservations at the hotel are efficiently transferred to the reservations and sales departments as appropriate. To ensure that when no reply is forthcoming from these departments that the customers reservation is dealt with efficiently. To ensure that any reservations or price quotes given to prospective guests are in line with the rates policy in place for the date of reservation, and only price offered by top line profit are quoted.
English Lakes Hotels Windermere, UK
27 Jan, 2020
Full Time
This is the starting role in our Kitchen Brigade. It's the perfect opportunity for anyone who is highly motivated, ambitious looking to start their career in the Hospitality Industry.   We are looking for someone who has a natural passion for food and a flair for presentation, where the emphasis is to create the very best experience for all our guests.   Flexible working options available e.g. 4 x 10 hour days!   Live in accommodation is available for this role. You will be working with the Kitchen Brigade to: Ensure the prompt and efficient preparation of all meals at the required time to the highest of standards. Assist in the development of menus by contributing with new ideas Ensure your section is always fully prepped and ready for the next service. To maintain clean and hygienic work areas and practices Ensure all orders are placed and received and checked for accuracy T raining opportunities available too - Work based Apprenticeships to progress your qualifications.    You will have: An aim to exceed expectations of guests and colleagues A flair for food and an knowledge of basic kitchen practices Knowledge of Health and Safety and Food Safety Standard What's in it for you? Service Award Vouchers and awards lunch presentation for each year of service Discounts on food and beverages across all English Lakes Restaurants Discounted room nights across all English Lakes Hotels Resorts & Venues Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Complimentary meals whilst on duty Chefs Whites provided (not footwear) The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies Job Description Commis Chef Reporting to… Chef De Partie, Sous Chefs, Head Chef    The role… To cook and prepare food for service in the Kitchen and assisting in maintaining the Hotels reputations as being renowned for its friendly efficient service and excellent cuisine. MAIN DUTIES AND RESPONSIBILITIES   To prepare and cook all food to a high standard.  To help maintain an efficient cleaning schedule as laid down in the Hotels procedure.  To be aware of and adhere to all Hotel and Government rules. To communicate respectively with colleagues, other staff & guests. To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other employees and self.  To report all suspicious persons and occurrences within the Hotel.  To attend to guests requirements and acknowledge customer care at all times. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To report any maintenance faults within the Hotel. To assist in accurately keeping any records of work carried out within the Department. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.7 To carry out any reasonable requests made by Line Manager/ Management.
English Lakes Hotels Windermere, UK
27 Jan, 2020
Permanent
We are looking for additional people who have fun, fresh and inspiring personalities, to join our exciting new juice and coffee bar team. Full and Part time options available, straight shifts too! The Person Previous experience with exceptional guest service in a fast paced hospitality environment is absolutely essential.  You must have clear communication skills, be totally hospitality driven and love meeting people! Experience in hospitality systems such as Micro’s  Flexible approach to working patterns Track record of delivering results through service standards Attention to the smallest details A passion for hospitality A passion for excellent Customer Service
English Lakes Hotels Windermere, Cumbria, UK
27 Jan, 2020
Full Time
As   Chef de Partie   you will be involved in breakfast, conference lunches, lounge food, afternoon teas, breakfasts, dinner and functions in  The Windermere Restauran t  of our very busy hotel. We are looking for individuals who love to cook, is willing to learn and develop and who thrives off creating exciting dining memories for our guests.  You will be working with a large experienced team who care passionately about our guests and your development. We have   various contract  options available; with working hours to suit your needs. Talk to us about your preferences. (Live out only )  Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current opportunities. JOB DESCRIPTION Chef de Partie The Role… To provide and maintain the Hotels reputation as being renowned for its friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity a section of the kitchen to the departments requirements. Reporting to…........ Head/Sous Chef Responsible for… Demi Chef de Partie / Commis Chefs   MAIN DUTIES AND RESPONSIBILITIES:      To prepare and cook all food to a high standard.      To assist in the compilation of menus in particular the daily vegetables.      To assist in recommending purchases for Head/Sous Chef to order.      To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures.      To supervise a particular section of the department at the Head/Sous Chef instruction.      To train within a particular section in the department on request of the Head/Sous Chef.      To help maintain good relations with other departments and within ELH.      To assist in accurately keeping any records of work carried out in the department.      To report all suspicious persons and occurrences within the Hotel.      To ensure that all Hotel and Government rules are adhered to.      To liaise with the Manager responsible for Personnel and Training to ensure that all Kitchen      staff are trained to the required standard.      To organise and run training sessions for Department Staff to the required standard.      To report any maintenance faults within the Hotel.      To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform      in accordance with the Dress & Appearance Policy.      To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.      To carry out any reasonable requests made by the Head/Sous Chef.
English Lakes Hotels Windermere, UK
27 Jan, 2020
Full Time
We are looking for people who have a fun fresh and inspiring personality, to join this exciting restaurant concept, based around a 14ft Charcoa grill, the first of its kind in the North of England.  The right applicant will ensure every guest has a memorable and unique experience and enjoys stand out hospitality.  Previous experience with exceptional guest service in a fast pace restaurant is absolutely essential.  You must have excellent communication skills and be totally hospitality driven. What we look for  Experience in Hospitality systems such as Micro’s and Book-a-table Must be flexible  Track record of delivering results through service standards Attention to the smallest details A passion for hospitality Staff Well-being package: Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer.  Apply now or go to englishlakes.co.uk/jobs for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged. JOB DESCRIPTION Blue Smoke Assistant The Role To ensure a quality approach to the service of food and beverages within Blue Smoke, thereby ensuring the maintenance of high standards to both Resort residents and guests. You will be essential in making our guests enjoy unique experiences and create unforgettable memories.  Reporting to - Blue Smoke Manager MAIN DUTIES AND RESPONSIBILTIES:  1. To ensure all guests within Blue Smoke are met with exceptional service which aims to exceed all expectations through adhering to standards via the SOP manuals. 2. To work towards Blue Smoke on the Bay being known through reputation for being an exceptional concept restaurant in the heart of Low Wood Bay Resort and Spa which delivers world class service. 3. To ensure all Blue Smoke FOH areas are set to the required standard as laid down in the SOP training Manuals. 4. Promote high levels of morale, motivation and communications to instil a commitment to an exceptional level of guest expectations. 5. To ensure all areas of Blue Smoke are kept clean and tidy at all times.  6. To be fully aware of all menus relating to food and drink ensuring that all guest needs are met. 7. Understand the use of micros in order to accurately place orders as well as Book-a-table to ensure you are able to book a guest into the restaurant.  8. To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 9. To ensure all sales are maximised by upselling all food and liquor at each opportunity.  10. To receive all training in a positive manner with the aim to continuously learn and progress. 11. To ensure that the weekly cleaning schedules are maintained for the department in line with company and hotel guidelines as instructed. 12. To have exceptional knowledge of wines, liquors, cask and draft beers with particular attention to sprits rums and bourbons. 13. Work closely with the department management with regards to all feedback related to Blue Smoke, ensuring all procedures are reviewed and training provided where necessary. 14. To ensure all sales are maximised within your department by encouraging upselling all food and liquor through each team member. 15. To ensure high personal standards by presenting yourself correctly in a clean tidy uniform in accordance with the Dress and Appearance Policy.                    16. To maintain good working relations with other Departments in the Resort and all E.L outlets. 17. To carry out any reasonable requests, projects or tasks as defined by General Manager and Deputy General Manager. 18. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 19. To report any faults and defects to Maintenance. 20. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and self. 21. To be aware of & adhere to all Resort and Government rules in line with the companies health and safety consultants.  Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible.