English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Windermere, Cumbria, UK
18 Mar, 2019
Full Time
To service guests rooms etc. and allocate areas quickly and efficiently to the standards set out in the Training Manual. MAIN DUTIES To work to the required standards whilst observing all aspects of hygiene and Health and Safety requirements when: • Servicing guest bedrooms and associated areas. • Assisting fellow team members as appropriate. • To be security conscious at all times with regards to guests, their property and the Hotel in general. • To report all suspicious persons and occurrences within the Hotel and it’s grounds immediately to the Housekeeping Manager or Assistant Housekeeping Manager or Duty Manager. • Respond to guests requests and requirements. • To maintain Good relations with other members of staff and departments both within the Hotel, and within English Lakes Hotels. • To be aware of and adhere to all the hotel and government rules and regulations at all times with special regard to: 1. Hygiene 2. Fire Precautions Act 1971 3. Fire Plans and Evacuation Procedures 4. Health and Safety Act 1974 5. Health Rules 6. Company Rules • To ensure high personal standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Company’s Dress and Appearance Policy. • To be aware of the Service Recovery and +1 Procedure and act upon it accordingly. • To communicate respectfully with colleagues, other staff and guests. • To sort and bag soiled linen to the required standard. • To Complete turndown service as required • To undertake and complete any other reasonable tasks requested by members of management
English Lakes Hotels Morecambe, Lancashire, UK
18 Mar, 2019
Full Time
Ensuring that the Bars Operations at the hotel are run to the excellent standards required whilst maximising sales opportunities and ensuring Customer Satisfaction at all times.   ROLE RESPONSIBILITY            Ensuring the efficient service of drinks and bar food. Ensuring the cleanliness and hygiene of the bars at all times. Ensuring that the bars are fully stocked with their full range of items and that these are kept clean and properly rotated. Cleaning of all equipment and surfaces to the standards required by Hotel Management and Health and Safety Regulations. Assisting in the service of liquors and/or drinks to the restaurant/functions as and when required. Undertake cellar work as and when required, this will include, bottling up, changing kegs, changing gases and cleaning of the beer dispense lines and general cellar cleaning. Adhere to the Company Dress and Appearance Policy at all time. Ensuring that all stock received and outgoing from the bars and cellars is correctly accounted for and controlled as per the Company policies and procedures. Ensuring that stock used on a daily basis corresponds with cash and credit charges. This is a Full Time contract - 40 hours per week. The Ideal Candidate  A warm, friendly and customer focused personality  A aim to exceed guest expectations  An eye to seek improvements on standards and service  A keen eye for detail  Flexibility in attitude, approach and working hours   Knowledge of Health and Safety and Food Safety Standards Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training, development and progression opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this caliber, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required at interview from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Morecambe, Lancashire, UK
18 Mar, 2019
Full Time
This fantastic opportunity has arisen within our Restaurant team.  We are looking for someone who will primarily oversee dinner service in the restaurant as well as conference and banqueting events and functions when needed.   We are looking for a highly motivated, ambitious individual looking to progress their career within the Hospitality Industry. We expect our team to have a passion for hospitality and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences. In addition to support and training, we actively encourage innovation and creativity at every level. This is a   Full Time   position (40 hours) working 5 days over 7.  Shift patterns are varied.  Role Responsibility You will be responsible for: Ensuring the prompt and efficient service of the restaurant to the highest of standards. To assist in the motivation & development of the team Maintaining our extremely high standards in all we do Running efficient shifts Ensuring the restaurant and bar are always fully prepped and ready for the service. To maintain clean and hygienic work areas and practices. Take part in training new starters or fellow colleagues with your expertise. To Deputise for other senior members of the Food and Beverage team in their absence. To be responsible for Event Management when allocated to conferences. To ensure all conference/function rooms are set to the required standards as laid down in the      training manual The Ideal Candidate You will have: A warm and friendly personality An aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail A flair for service and a knowledge of best practice Flexibility in attitude, approach and working hours Ability to work under pressure in a highly dynamic and vibrant environment Experience of leadership and management in a similar role (ideal not essential) Knowledge of Health and Safety and Food Safety Standards Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment with training, development and progression opportunities. Alongside this we also offer our successful applicants a whole host of other benefits which include:- Complimentary Leisure Club Membership - (including family - subject to t&c's). Complimentary meals whilst on duty Complimentary car parking Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Loyalty Service Awards Lunches with gift vouchers, presented for each year of service Annual Awards Loyalty Service Awards Uniform share of tips About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this caliber, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required at interview from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you do need to complete our full application form.  You can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Morecambe, Lancashire, UK
18 Mar, 2019
Full Time
You will create a positive first impression, by adopting excellent customer service and communication skills to ensure the guests dining experience remains exceptional throughout their stay. The role encompasses an efficient eye to detail, a warm and friendly personality combined with the very best level of hospitality.  You will also be required to work with other departments, and also within a very busy, dynamic team where training and support will be given.   This is a permanent, variable hours, part-time position (min 10 hours a week) worked on a shift pattern basis. Role Responsibility You will be responsible for: Meeting and greeting guests to ensure they receive a warm and friendly welcome. Providing an efficient and friendly service of food and beverages to the guests, whilst keeping the focus on attention to detail. To assist the Restaurant and Bar Management team to maintain the cleanliness and high standards within the department. To contribute to the development of the department by looking for dynamic opportunities for future improvements The Ideal Candidate You will have; A warm, friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail Effective communication skills Flexibility in attitude, approach and working hours Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of all our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment where training and development are key aspects and alongside this we also offer our successful applicants a whole host of other benefits which include :- Uniform  Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to terms and conditions). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room rates across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes loyalty Gift Vouchers for each year of service, presented at awards lunches Annual awards About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this caliber, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence and photo ID of eligibility will be required from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies.
English Lakes Hotels Lancaster, Lancashire, UK
18 Mar, 2019
Full Time
The Sandpiper Leisure Club within the multi-award winning Lancaster House Hotel, part of the English Lakes Hotels, Resorts & Venues group has a new opportunity for a Leisure Assistant. We are looking for someone who has a passion to provide excellent customer service, where the emphasis is to create the very best experience for all our guests and leisure club members. This is a full time position, worked over 5 days/evenings.  Any extra hours worked are paid. Main responsibilities:  As one of our Leisure Assistants, you will play a key role in creating a positive, energetic and fun environment for all our guests to enjoy.  First impressions count, so you will possess exceptional customer service skills with an ability to engage our customers of all ages in lifestyle activities.   A typical day will include anything from providing show rounds for new members or hotel guests to servicing the general requirements of our exceptional facilities at the Sandpiper Health Club.  This role requires a great deal of confidence, along with a genuine interest in the fitness industry. Company Benefits package Complimentary meals whilst on duty Uniform (except footwear) Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject t&c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Lancaster House hotel is a four­ star events and leisure hotel which is also home to an award­ winning restaurant, a fully equipped leisure club and has been rated as one of the best Lancaster hotels. With excellent cuisine on offer courtesy of The Foodworks Restaurant, and drinks available in the courtyard of The Sandeman's Bar, this Lancaster hotel enjoys an atmosphere of relaxed elegance that is also reflected in each of the hotel's 99 rooms. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to   www.englishlakes.co.uk/jobs  for all current vacancies.
English Lakes Hotels Windermere, Cumbria, UK
18 Mar, 2019
Full Time
As one of our Duty Managers, you will play a key role in creating a positive, energetic, fun and overall exceptional experience for your colleagues as well as our guests, in this first class, premium Health Club and Spa at Low Wood Bay.  First impressions count, so you will possess exceptional customer service skills and a keen eye for detail.  This role will suit someone with previous supervisory experience, preferably in the Health, Fitness and Beauty sector.   A genuine interest in Health, Fitness and Beauty is essential. Role Responsibility You will be responsible for; Maintaining our leading reputation for exceptional facilities and friendly professional service. Providing information and guidance to all members, potential members and guests Ensuring the all areas are well maintained to an exceptional standard at all times Providing and coordinating a range of Health Club and Spa services on a day to day basis You will part of a team, ensuring the Club and Spa runs efficiently and within company health and safety guidelines and government legislation Daily management and supervision of all Club personnel ensuring that service within this premium facility falls nothing short of excellent at all times. Daily Club operations including Pool Plant The Ideal Candidate Essential requirements; A warm, friendly and enthusiastic personality with a high degree of self-motivation. A desire to exceed guests and colleagues expectations at every opportunity An exceptional keen eye for detail Great organisational skills and effective communication skills. Proven supervisory / management experience Flexibility in attitude, approach and working hours (to include weekends and evenings) Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach the very best in their personal and professional growth. We encourage an environment where training and development and career progression are key aspects in ensuring a happy, supported team and alongside this we also offer our successful applicants a whole host of other benefits which include :- Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards Uniform About the Club Low Wood Bay Health Club & Spa is situated on the shores of Lake Windermere in the heart of the Lake District. The Health Club boasts many facilities such as 50ft pool, fully equipped gym, squash court and a class studio offering over 30 indoor and outdoor activity classes. Recently we opened our exciting new Spa with multiple treatment rooms, indoor and outdoor thermal areas including pools, hot tubs, thermal cabins and much more. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Lancaster, Lancashire, UK
18 Mar, 2019
Full Time
The multi-award winning Lancaster House, part of the English Lakes Hotels, Resorts & Venues group has some exciting opportunities for a truly committed and enthusiastic individual in the role of Duty Manager. We are looking for someone who has a passion to provide excellent customer service, where the emphasis is to create the very best experience for all our guests. This is a full time position, worked over 5 days/nights. Any extra hours worked are fully paid. Main responsibilities : The Duty Manager at Lancaster House Hotel will play a key role in the arrival experience and stay of our guests, ensuring we anticipate our guest’s expectations and meet them +1. You are the person guiding the guest through their entire journey with us. Taking charge of the lounge areas, hotel entrance, Dalton & Bowland Suites for conferencing, bedroom corridors and Guest Car Park. What we look for: An immaculate eye for detail Ability to work to tight deadlines Friendly and welcoming manner A desire to be part of a winning team A friendly and enthusiastic personality An aim to exceed expectations of guests and colleagues Getting a buzz out of looking after customers Company Benefits package Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject t&c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food ŵand beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Lancaster House hotel is a four­ star events and leisure hotel which is also home to an award­ winning restaurant, a fully equipped leisure club and has been rated as one of the best Lancaster hotels. With excellent cuisine on offer courtesy of The Foodworks Restaurant, and drinks available in the courtyard of The Sandeman's Bar, this Lancaster hotel enjoys an atmosphere of relaxed elegance that is also reflected in each of the hotel's 99 rooms. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to   www.englishlakes.co.uk/jobs  for all current vacancies.
English Lakes Hotels Lancaster, Lancashire, UK
18 Mar, 2019
Full Time
OVERALL PURPOSE OF POSITION: Ensuring that levels of service and customer care achieved during restaurant service are maintained at the highest levels at all times to ensure customer satisfaction and generate sales and profits for the hotel. MAIN RESPONSIBILITIES: Assume responsibility for the management of all aspects of food service, in the absence of the Restaurant and Banqueting Management team. Ensuring the correct presentation of restaurant service, in accordance with the SOP manual. Ensuring that all members of staff & self on duty are correctly attired, as per company Uniform Specification and Dress & Appearance Policy. Assist the Restaurant & Banqueting Management team in respect of ensuring that all Food Service Personnel are fully trained in accordance with SOP manual, and the Company’s policy, ensuring a quality approach to the running of the Department, to instill a commitment to an exceptional level of Customer Care. Assist as part of the Restaurant & Banqueting Team in achieving maximum levels of both sales and profitability for the hotel. Make adjustments to labour requirements as business levels dictate, where necessary. Assist the Restaurant & Banqueting Manager with other duties as and when requested. Assist in the control of stock levels of cutlery, crockery, glassware and that they are of the correct standard, secured and maintained accordingly. Assist the Restaurant & Banqueting Manager to produce service schedules and other relevant departmental documentation ensuring a high standard of accuracy, presentation and effectiveness To produce accurate hotel figures and statistics when required. To be aware and comply to all Hotel and Government rules and regulations with special regard to: Hygiene Fire precautions Act 1971 Fire plans and evacuation procedures Health & Safety at Work Act 1974 Health rules Company rules & regulations Hotel Proprietors Act 1956  To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.  To communicate respectively with colleagues, other staff & guests.  To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self.  To report any faults and defects on the ‘Agility’ software so that the maintenance team are informed.  To attend Food & Beverage meetings when required.  Ensure that the Rotas on Fourth Hospitality are correctly completed in line with company standards.  Make daily checks and adjust if required staffing levels to ensure that business levels are   adequately staff for. Maintain a high level of personal standards by ensuring that yourself and the team are correctly attired in a clean and tidy uniform in accordance with the dress and appearance policy and the hotels uniform specification. To carry out any other reasonable task asked of you.
English Lakes Hotels Lancaster, Lancashire, UK
18 Mar, 2019
Full Time
The multi-award winning Lancaster House, part of the English Lakes Hotels, Resorts & Venues group has some exciting opportunities for a truly committed and enthusiastic individual in the role of Commis Chef.   We are looking for someone who has a passion to provide excellent quality of food where the emphasis is to create the very best experience for all our guests. This is a full time position, worked over 5 days. If extra hours worked over contracted hours; all hours of work paid! Main Responsibilities • To ensure a quality approach to food within the Hotel, thereby ensuring the maintenance of high standards to all customers. What we look for: • An immaculate eye for detail • Ability to work to tight deadlines • Friendly and welcoming manner • A friendly and enthusiastic personality • An aim to exceed expectations of guests and colleagues Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success.  Benefits include :- Whites provided Complimentary meals whilst on duty Complimentary staff car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards About the Hotel The Lancaster House hotel is a four­ star events and leisure hotel which is also home to an award­ winning restaurant, a fully equipped leisure club and has been rated as one of the best Lancaster hotels. With excellent cuisine on offer courtesy of The Foodworks Restaurant, and drinks available in the courtyard of The Sandeman's Bar, this Lancaster hotel enjoys an atmosphere of relaxed elegance that is also reflected in each of the hotel's 99 rooms. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form or you can request a hard copy to be sent to you if you prefer.  See below to apply or go to englishlakes.co.uk/jobs for all current vacancies Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.   Job description Job Title: Commis Chef Responsible To: Kitchen Manager, Sous Chefs Responsible For: Kitchen Assistants and Students. Liaison with: All other Company Personnel. OVERALL PURPOSE OF JOB To assist in controlling the Company’s central production facility, continually developing new ideas to entice customer participation. To ensure that the highest standards are achieved and maintained. To ensure that Company Profitability is maximised in all areas under your control. To assist, train and develop all Company Employees in all the production, service and presentation of food. HOURS OF WORK As and when required, generally 45 hours per week, over 5 days. DUTIES: CONDUCT OF BUSINESS 1. Ensure the prompt and efficient preparation of all meals at the required time, being provided to the standards set by Lancaster House. 2. Assisting the Head/Sous Chef in the preparation and compilation of menu planning, to develop and improve the service provided. 3. Ensuring that sufficient food is centrally produced for the anticipated levels of business. 4. Ensure that all areas under your control are maintained in a clean, hygienic and safe condition at all times, paying particular attention to this at the end of each shift/day. 5. Analyse each food service operation to ensure that Company Profitability is maximised, making recommendations on cost savings as appropriate. 6. Liaising with the Head/Sous Chef in achieving the required Kitchen Gross Profit within the perimeters of cost control and menu price points. 7. Ensuring that orders are placed and that deliveries are received, checked and stored correctly.. 8. Ensuring the highest levels of Personal Standards by presenting yourself correctly in a clean and tidy uniform in accordance with the  Company Dress and Appearance Policy. 9. Adhere to all Company and Government rules and regulations, with special regard to: (a) HACCP - Food Hygiene Regulations (b) Health and Safety at Work Act (c) COSHH Regulations (d) Fire Precautions Act (e) Fire Plans and Evacuation Procedures (f) Food Safety Act (g) Health and Safety Regulations (Risk Assessment) (h) ISO 9001 Manual and Procedures 10. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 11. To communicate respectively with colleagues, other staff & guests. 12. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self. 13. To report any faults and defects to Line Manager. DUTIES: TEAM DEVELOPMENT 14. Working on your own initiative, identifying Training Needs for all employees under your control, developing their skills, introducing new dishes to generate sales within the Hotel Catering Outlets and where applicable communicating these ideas to the Hotel Management. 15. Ensuring that all New Starters under your control are given a through Introduction to Work and their position, as prescribed in the Company Standards, ensuring that special regard is given to the welfare of these people. 16. Monitoring the performance of staff and providing training and coaching as required, in conjunction with the Head/Sous Chef, to ensure that established standards are achieved. 17. Ensure that all employees under your control carry out their duties to the required standards and keep them aware of matters which affect their job and that they  receive the required training  as necessary to improve their performance or develop towards future positions. 18. Ensuring that all Statutory Regulations and Company Policies pertaining to the areas and employees under your control are adhered to by all persons to whom they apply. 19. Make regular reports to your Head/Sous Chef and to make any report or recommendations as necessary pertaining to current and future results or events. 20. Establishing and maintaining satisfactory working relationships with individuals at all levels within the Hotel/Company. DUTIES: GENERAL To control and monitor Company Assets correctly, ensuring that they are kept secure at all times. Attend to any reasonable request made by Management. Organise and Co-ordinate any special duties which occur from time to time, some of which may occur outside your normal working hours. DUTIES: IRREGULAR To report and where necessary take action regarding Customer Complaints or Compliments. To attend to and take all necessary action, statutory or otherwise, in the event of an Accident, Fire, Lost Property, Theft, Loss, Damage, Unfit Food or other Irregularity and to ensure that documentation is completed. To attend Meetings and Training Courses as required by management. To receive and assist in any of the Company’s establishments if the need arises or circumstances dictate.