English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
Attributes/Experience; We are looking for a fun, friendly and engaging person to join our award-winning team whose main aim will be to cater for our guests’ every need. We want each guest we welcome to have a memorable and unique experience during their stay at Waterhead and the role of Receptionist is essential to this.  Whilst experience of a similar role would be beneficial, this is not a necessity as full training will be provided. This is a full time position. What we look for • Attention to the smallest detail • A passion for hospitality • A commitment to delivering exceptional guest service • Must be flexible and have the facility to work shifts. What's in it for you? Uniform Provided Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to terms and conditions). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs  for all current opportunities Job description The Role… To work alongside the Reception team to provide a courteous and friendly reception service to all hotel guests and conference delegates, with particular emphasis on greeting guests, checking guests into the hotel, guest departures and guest checkouts. Reporting to…Reception Manager MAIN DUTIES AND Responsibilities: • To be present and visible at the reception desk in order to attend to guests at all times during the shift. • To ensure that all guests needs and enquiries are dealt with in a courteous and friendly manner. • To ensure that all check in and check out procedure are followed, with guest satisfaction a constant focus • To answer telephone calls promptly and that customers are correctly transferred to their required extensions, and that all messages are taken and passed on swiftly to the appropriate room or office. • To be responsible for all monies held by and brought to reception, and to efficiently complete all paperwork relating to these monies. To ensure that all deposits and withdrawals from the safe are diligently recorded. • To be aware of all hotel services provided for guests. To keep up to date with all promotions and special offers rates appertaining to the hotel facilities and bookings. • To be dully diligent whilst in the workplace, and to report any suspicious happenings to any senior manager without delay. • To be aware of and adhere to all Hotel & Government rules and regulations  
English Lakes Hotels Ambleside, UK
31 Oct, 2018
Full Time
We are looking for people who love to cook!  Are willing to learn and develop and who thrive off creating exciting memories for diners.  You will be working with an experienced team who care greatly about our guests. What we look for Flexibility Attention to the smallest detail A passion for hospitality What's in it for you? Chefs Whites (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's).h Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of an award winning team with opportunities for progression within the Hotel and wider company About the Hotel The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented proof of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on-line application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to  www.englishlakes.co.uk/jobs  for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged Job Description The Role… To provide and maintain the Hotel’s reputation for friendly efficient service & excellent cuisine. To support colleagues in the Kitchen team and gain an understanding of all sections of the department. Reporting to…Head/Sous Chef MAIN DUTIES AND Responsibilities: • To prepare and cook all food to a high standard. • To assist in maintaining an efficient cleaning schedule as laid down in hotel’s procedures. • Provide the highest possible standards at all times. • To help maintain good relations with other departments and within ELH. • To assist in accurately keeping any records of work carried out in the department.  • To report all suspicious persons and occurrences within the Hotel.  • To ensure that all Hotel and Government rules are adhered to. • To report any maintenance faults within the Hotel. • To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. • To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. • To carry out any reasonable requests made by the Head/Sous Chef.   Apply for this position
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel.  Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. The Role To support the Food and Beverage Manager in the smooth running of the Bar and Grill Restaurant and Bar operation, deputising in their absence. Complying with all company and hotel standards, to the food hygiene regulations, health and safety at work act and fire regulations. Attributes/Experience; We are looking for someone with a passion for not only food and beverage but the hospitality industry. They will ideally have previous experience in a similar role in a high quality hotel or restaurant operation dealing with a busy food service operation.  You will be working with an experienced team who care greatly about our guest and the service we provide.   We are looking for; Someone with a passion for hospitality Commitment to delivering exceptional guest service  Flexibility and facility to work shifts Attention to the smallest detail Wellbeing benefits package: Uniform (excluding footwear) Complimentary meals whilst on duty Complimentary health club membership and family membership ( subject to T&C’s) Discounted room nights across all English Lakes Hotels Resorts and venues Discounts on food and beverages across all English Lakes restaurants English Lakes gift vouchers and awards lunch presentation for each year of service The opportunity to be part of an award winning team with opportunity for progression with the hotel and wider company About the Hotel The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies.   Please note this is a LIVE OUT position. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.   Job description Reporting to ... Food and Beverage Manager Responsibility for …Food Service Assistants   Main duties and responsibilities Ensure that he restaurant is correctly presented at all times to the standards set by the Waterhead Hotel. Assisting the F&B Manager in the smooth running of the Bar and Grill Restaurant operation, deputising in his absence. To support develop and improve the service provided, training the F&B team. Assist in stock control and ordering of stock levels for the anticipated levels of business. Ensure that all areas under your control are maintained in a clean, hygienic and safe condition at all times, paying particular attention to this at the end of each shift/day. Ensuring that orders are placed and that deliveries are received checked and stored correctly. Ensuring the highest levels of Personal Standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Company Dress and Appearance Policy. Adhere to all Company and Government rules and regulations. To be aware of and adhere to the service recovery procedure and act upon it accordingly. To carry out any reasonable request made by the F&B Manager or Hotel Management.  
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
A Kitchen Porter is one of the most important roles within our resort and is perfect for someone looking to enter the industry or work in kitchens.  “Without a kitchen porter or housekeeper you cannot open a hotel, all other roles can be done by anyone – Rocco Forte”   We are looking for dedicated and passionate individuals to join our enthusiastic and talented kitchen brigade. This is a full time position.  Live in accommodation is available.     Attributes/Experience; As a kitchen porter you will be integral in making sure the kitchen runs efficiently, you will be responsible for ensuring all guest crockery and cutlery are cleaned and preserved as well as supporting the chef and supplying them with the equipment needed to carry out their duties, cleaning the kitchen at the end of service and maintaining good hygiene practices throughout.  You will be working with a very busy but experienced team who care about our guests and your development. What we look for  Must be flexible and have the facility to work different patterns. Attention to the smallest detail A passion for hospitality What's in it for you? Chef Whites Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t's & c's) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Recommend a Friend reward vouchers (t&c's) apply Set in the ancient beauty of the Gilpin Valley, this historic Wild Boar Inn has the warmest of welcomes and standard of service complemented by our individually designed rooms. The Grill & Smokehouse and open kitchen offers a theatrical backdrop to the overall dining experience, with 72 acres of mature ancient woodland adding to the idyllic setting of this beautiful Inn. The Wild Boar proudly continues its commitment to the best locally produced seasonal ingredients.  Winner of the Silver Award in the Visit Britain Pub of the Year, The Wild Boar has a very special reputation locally and nationally for its quality of food and drink experience with a welcome as warm as the open log fires. NOTES: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our easy on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply now or go to  www.englishlakes.co.uk/jobs  for all current vacancies. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged JOB DESCRIPTION Job Title:                    Kitchen Porter Responsible to:        Head Chef, Sous Chef OVERALL PURPOSE OF JOB To ensure all kitchen equipment, service and storage areas are cleaned to the Company standards and, in particular, to the Food Hygiene Regulations (1990), Health & Safety at Work Act and Fire Regulations. MAIN DUTIES 1. To be aware of and adhere to all Hotel and Government rules and regulations which can be found in the handbook and on staff notice board. 2. To clean all kitchen equipment, utensils, crockery, silverware, floors, walls, fixtures & fittings using the correct products & utensils. 3. To dispose of all kitchen waste. 4. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly, using the Service Recovery logbook when necessary. 5. To communicate respectively with colleagues, other staff & guests. 6. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. 7. To be vigilant at all times to ensure the safety (including reporting faults and defects to the Manager) and security of the Hotel, Guests, other employees and self. 8. To carry out any reasonable requests made by Kitchen Manager and Duty/ General Manager. 9. To be aware of and adhere to all Hotel and Government rules and            regulations with special regard to:   a.  Hygiene   b.  Fire Precautions Act 1971   c.  Fire plans and evacuation procedures   d.  Health & Safety Act 1974   e.  Health rules   f.  Company rules    
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
As one of our Spa Receptionists, you will be the face of our Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.   First impressions count, so you will be personable, engaging and presentable. A typical day will include anything from taking bookings and selling products to dealing with membership enquiries.  You will find yourself explaining the merits of salt saunas, mud baths, our exquisite range of treatments and much more, so a genuine interest in all things Spa is essential.  £8.13 per hour plus sales commission Role Responsibility • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • You will manage all guest payments and bookings, in an efficient and accurate manner via phone and email and in person. • You will retail to customers and help with product recommendations. • Carry out general reception duties The Ideal Candidate • You will have a warm, friendly and enthusiastic personality and a desire to be part of a winning team. • Industry experience in Retail or Therapy would be advantageous and highly desirable, as would previous experience as a Receptionist within a Clinic / Spa or high end salon • The role is a varied one so you must possess flexibility in attitude, approach and working hours (to include weekends and some evenings) • You will be driven to exceed guests expectations and deliver exceptional service standards • You will possess a keen eye for detail, great organisational and communication skills Company Benefits Package  At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach the very best. We encourage an environment where training and development are key aspects in ensuring a happy team and alongside this we also offer our successful applicants a whole host of other benefits which include :- • Complimentary car parking • Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's). • Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday • Discounted room nights across all English Lakes Hotels Resorts & Venues • Discounts on food and beverage across all English Lakes Restaurants • English Lakes Gift Vouchers and awards lunch presentation for each year of service • Annual departmental awards • Uniform  About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current vacancies JOB DESCRIPTION Job Title: Health Club and Spa Receptionist, SpaTender - English Lakes Hotels, Resorts & Venues Responsible to: Spa Manager / Health Club Manager Liaison with: All fellow employees  OVERALL PURPOSE OF JOB As one of our Spa Receptionists, you will be the face of our Health Club and Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.  First impressions count, so you will be personable, engaging and presentable at all times.  You will support the Management in the daily operation of the Health Club, ensuring the maximisation of guest satisfaction through exceptional attention to detail in all areas.   Main Duties and Responsibilities • Understand and promote all the internal and external facilities / services / products within the Health club and Spa. • You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional • As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none • Where required you will manage guest payments and bookings, in an efficient and accurate manner via phone, email and in person. • Wherever possible you will retail to customers and help with product recommendations. • You will give guidance to clients on the merit of services offered within the Health club and Spa • Carry out general administrative duties as and when required • Assist with development and implementation of  Club and Spa activities, promotions, events and services  • Help maintain an exceptionally high level of service standards throughout the Club and its facilities. • To report any deficiencies immediately to the Club Manager. • To monitor, assess and respond to all customer feedback as necessary. • Maintain all reception / client records in accordance with Company Policy and departmental processes • Complete and record daily tasks as defined within the departmental processes. • Where required ensure that areas are fully prepared and ready to service Spa guests eg ensuring that thermal facilities are clean and available for use, laundry provisions are available to guests etc. • As required support your colleagues, ensuring the facility is fully operational to the required standard and that the needs of our guests are met at all times.  Other Duties: • Follow and adhere to all English Lakes policies and procedures at all times. • Work within government Legislation, rules and regulations, with special regards to: a. Hygiene and Health rules b. Fire Precautions Act 1971 c. Fire plans and evacuation procedures d. Health and safety at work Act 1974 e. Food Hygiene regulations f. Company Rules • Be vigilant at all times to ensure the safety and security of Club and Spa guests, other employees and yourself. • Communicate respectfully at all times with colleagues and guests • To maintain total confidentiality towards matters concerning the Club, guest, staff and hotels.
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
Our exciting new Spa with indoor and outdoor thermal areas will include pools, hot tubs, thermal cabins and much more. SpaTender is a brand new position in the spa industry (we are even trademarking it). A SpaTender will be at the core of our world class spa and amongst other duties will assist our guests during their experience; preparing drinks, spa up keep, hosting, answering enquiries as well as support our team of therapists ensuring that our guests needs are met at all times.    If you have an interest in hospitality, the spa industry or fancy something in a relaxed informal, yet professional atmosphere, this is for you. SpaTenders will be centre stage of our spa experience, so we are looking for personable characters who are happy to chat to guests and strive to exceed their expectations. We have Full and Part Time opportunities. Company Benefits Package Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's. Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards Uniform Complimentary staff car parking About the Club Low Wood Bay Health Club & Spa is situated on the shores of Lake Windermere in the heart of the Lake District. The Health Club boasts many facilities such as 50ft pool, fully equipped gym, squash court and a class studio offering over 30 indoor and outdoor activity classes. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina.  Our dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form or you can request a hard copy to be sent to you if you prefer.
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
Previous experience as a Floor Housekeeper or Housekeeping Supervisor is essential, you will be required to check  all guest bedrooms on your allocated floor, as well as ensuring the guest individual needs are met. Working with our guest relations team catering for extra requests and turn down service. Ideal candidate must have experience working in large volume operation and fast pace environment and used to working with large teams of people. Must have good communication skills and great attention to detail to ensure all areas of the resort are immaculate at all times. What we look for: A passion for hospitality Attention to the smallest detail A commitment to delivering exceptional guest service Experienced in people management, training and development. Must be flexible Track record of delivering results through your people What's in it for you? The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Uniform Provided Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form or you can request a hard copy to be sent to you if you prefer.  This is a Live-out position.   JOB DESCRIPTION The Housekeeping Supervisor will be responsible for the supervision of Room Attendants to ensure work is carried out to the standards laid out in the Training Manual. You will adopt a ‘Hands on Approach’ at appropriate times and assist the Head Housekeeper, Deputy Head Housekeeper and Assistant Housekeeper by assuming responsibility in their absence. Reporting to….. Head Housekeeper, Deputy Head Housekeeper and Assistant Housekeeper Responsible for… All Housekeeping Staff (in conjunction with Head Housekeeper, Deputy Head Housekeeper and Assistant Housekeeper) MAIN DUTIES AND RESPONSIBILITIES Training of housekeeping staff to carry out housekeeping procedures and standards and ensure they are maintained. To actively involve yourself in a supervisory position during turn down. To assist in the planning and allocation of work to staff. To check that all rooms and public areas are to the standards laid out in the Training manual To supervise spring cleaning and other special tasks To assist the Head Housekeeper and Assistant with supervision, control, training and welfare of Housekeeping Staff To take charge in the absence of the Head Housekeeper, Deputy Head Housekeeper and Assistant Housekeeper To ensure security of the Hotel’s property and that of the guests To report all suspicious persons and occurrences in the Hotel To assist in maintaining cleaning stocks To maintain good staff relations with other Departments, in the Hotel and all E.L.H. outlets To identify and report all maintenance faults and damages to Maintenance and record in appropriate book Daily check and update rota with the A&D list. To keep a record of extra cleaning tasks carried out To assist in the control and exchange of linen in the absence of the Linen Porter To assist in the development and motivation of the Housekeeping Team in conjunction with the Head Housekeeper and Assistant To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly To be aware of and adhere to all Hotel and Government rules and regulations To communicate respectively with colleagues, other staff and guests To carry out any other reasonable requests made by the Line Manager or Management  
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
This really is our ‘Hero’ role and is the backbone of our guest services.  Our guests have come to expect freshly laundered towels and robes and sparkling clean facilities.   This is a varied role and some of your day might be spent ensuring our laundry needs are met, whilst other parts of the day including evenings will be spent ensuring that all the public areas undergo a detailed cleaning regime and are consistently presented in fantastic condition.   You’re not just a Laundry Assistant – you’re part of a team. You’ll find yourself working alongside our Instructors, Duty Managers and Spa Butlers ensuring that the Club is kept in tip top condition at all times.  We are looking for someone who can work Monday - Friday 9-2 pm or 10-3 pm. Role Responsibility You will be responsible for; ·         Maintaining the high level of cleanliness throughout ·         The servicing of daily laundry requirements. ·         Ensuring all equipment is operated and maintained to manufacturers standards ·         Following a daily and weekly cleaning plan with specific tasks ·         Contributing towards ensuring the club runs efficiently and within health and safety guidelines ·         Any reasonable additional tasks required by management The Ideal Candidate You will possess; ·         A warm, friendly and enthusiastic personality and will be self-motivated. ·         Previous experience of housekeeping or commercial cleaning essential ·         An aim to exceed of guests and colleagues expectations ·         An eye to seek improvements on standards and service ·         An innovative and inspiring approach with a keen eye for detail ·         Great organisational skills and effective communication skills ·         Experience of working in a busy environment. ·         Flexibility in attitude, approach and working hours (to include weekends and evenings)   JOB DESCRIPTION Job Title: Housekeeper/Laundry Assistant Reporting to: Low Wood Health Club and Spa Managers Liaise with: Low Wood Health Club and Spa Team Members Job Introduction As one of our Health Club & Spa Housekeepers you are key to maintaining exceptional standards through good customer service skills and an unsurpassed attention to detail.  This role requires a positive work ethic and flexibility, but above all a passionate and caring approach to your work.   We want you to be proud of your work and demonstrate this through the overall presentation of the facility. Role Responsibility You will be responsible for; • Maintaining the high level of cleanliness throughout • The servicing of daily laundry requirements. • Ensuring all equipment is operated and maintained to manufacturers standards • Following a daily and weekly cleaning plan with specific tasks • Contributing towards ensuring the club runs efficiently and within health and safety guidelines  • Any reasonable additional tasks required by management
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
We are looking for a fun and friendly people to join our team whose main aim will be to cater for our guests every need.  We want every guest to have a memorable and unique experience during their stay at the Resort and the Front of House role is essential to this.   The role includes a variety of duties including greeting guests at the Gatehouse on their arrival assisting guests from arrival to departure with luggage and showing them to their rooms.  It also includes an element of driving both staff and guests around the local area as well as valet parking where necessary. If this sounds great, then we want to hear from you. Full  and  part time  opportunities available Attributes/Experience Previous experience working in a busy Front of House department is absolutely essential, ideally in a four star hotel environment.  The role requires someone with great customer service experience and some knowledge of the local area. You must have excellent communication skills and be able to work on your own or as part of a team and be capable of managing a variety of tasks for yourself and others.   You must have a full,clean driving licence. A passion for excellent Customer Service Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview as part of our standard recruitment process.  We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer. Apply  now or go direct to  www.englishlakes.co.uk/jobs  to see all opportunities.   JOB DESCRIPTION Front of House Porter The Role… To be responsible for meeting guests’ requirements in line with the Hotel Policy. To ensure cleanliness of the public areas of the Hotel and to maintain the important link between Hotel guests services and staff. Reporting To… Concierge / Senior Front of House porter. MAIN DUTIES AND RESPONSIBILITIES: 1. To ensure that all guests’ needs and enquiries are dealt with in a friendly and courteous manner, ensuring maximum guest satisfaction. 2.  Ensuring you are available for all guests’ arrival and departures, unloading and carrying luggage to and from their rooms and to demonstrate the use of facilities in the guest’s room. 3.  To deliver any items to guest rooms on request, for example an iron or Z bed; including items required in rooms prior to the guest’s arrival for example flowers, champagne and fruit baskets and additional VIP requests. 4.  To deliver room service trays to and from the kitchen. 5.  To be aware of the Service Recovery Procedure and act upon it accordingly. 6.  To ensure all reception, lounge and ground floor areas including toilets are clean and tidy at all times in line with Hotel standards. To complete cleaning duties in line with cleaning schedules as issued. 7.   To clean, light and maintain the open fire in Reception, ensuring correct stocks of wood and coal are available and any stock shortages must be reported to the Senior Front of House porter. 8.   To ensure immediate outside areas of front and back reception doors are kept clear of debris at all times and look extremely presentable. 9.    To assist in manning the Gatehouse when required on a rota basis or at short notice in case of sickness, it is essential that this is conducted in a friendly and courteous manner, due to this often being the guest’s first interaction with the resort. 10. To drive guests when required on a shuttle bus service from A to B, as well as valet parking when necessary. This role will also include driving a routine bus service to pick up and drop off staff from various areas around South Cumbria in line with their working rotas 11. To assist with other departments and ensure that helps is offered when required, this may involve helping in Food and Beverage, within the Housekeeping department, Conference and Banqueting or answering the phones at reception and checking guests in and out, this list is not exhaustive. 12. Covering night porter shifts when required on an advance rota basis, or on a short lead basis in the absence of a night porter due to sickness. 13. To conduct a full handover with the night porters. 14. To ensure regular Cogard walks are completed in line with the shift sheets. 15. To deliver and collect resort mail from support office on a daily basis. 16. To report faults and defects to the Maintenance Department. 17. To contact the Duty Manager in case of emergency, as required by Hotel Policy. 18. To be aware of and adhere to all Hotel and Government rules and regulations. 19. To be vigilant at all times to ensure the safety and security of the Hotel and guests other employees and self. 20. To report any suspicious persons or occurrences to the Duty Manager. 21. To communicate respectfully with colleagues, other staff and guests. 22.To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance in with the Dress & Appearance Policy. 23. To carry out any other reasonable requests by Line Manager or Management.
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
Can you take ownership of the housekeeping department in the absence of the manager, ensuring that all rooms and public areas are clean to exceptional standards with added flare and passion? Can you take full responsibility for a dynamic team who will be fun, friendly, inspiring and more so love what they do?  Our main aim is to ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality Previous experience as a Deputy housekeeping or senior Housekeeping Supervisor is essential, you will be required to check ensure the resort and rooms are ready on a daily operational basis, as well as ensuring the guest individual needs are met, with the additional responsibility of working with our guest relations team catering for extra requests and turn-down service. You must have experience of working in large volume operations and a fast pace environment and be used to working with large teams of people.  You will require good communication skills and great attention to detail to ensure all areas of the resort are immaculate at all times. What we look for: Experience in use of Opera IT system Experience of staff management, training and development. Must be flexible and have the facility to work shifts. Track record of delivering results through your people Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service Staff Well-being package: Good rates of pay TEAFL courses -improve your English! guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer.  Apply now or go to englishlakes.co.uk/jobs for all current opportunities. Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged   JOB DESCRIPTION Deputy Head Housekeeper The Role To be deputy to the Housekeeper, and to be responsible for and supervise the Housekeeping Department in the Head Housekeeper’s Absence. Reporting To - Executive Head Housekeeper, Head Housekeeper.  Responsible For - All Room Attendants, Floor Supervisors, Linen Porters and Public Area Cleaners MAIN DUTIES AND RESPONSIBILITIES:  1. To ensure all public areas and guest bedrooms are serviced and maintained to the standard of cleanliness identified in the Housekeeping SOP Training Manual. 2. To assist in the implementation of all housekeeping standards and procedures.  3. To report all suspicious persons and occurrences in the Resort. 4. To ensure the security of all keys - sub masters and all others that may be used. 5. To identify and report all maintenance faults and damages via the online Maintenance system and ensure action is taken.   6. Assist in all areas of housekeeping paperwork. 7. To ensure the turndown shift is implemented and covered when holiday cover is required.  8. To assist in the development & motivation of the team in accordance with the Company's Standards of Practice, ensuring a total quality approach to the running of the Department and therefore to the business as a whole. 9. To maintain linen stocks and all supplies ensuring that linen stocks are despatched and received as per Resort standards. 10. To assist in the planning and allocation of work to the Floor Supervisors, Room Attendants and Public Area Cleaners. 11. To supervise spring cleaning and extra tasks as delegated by the Head Housekeeper. 12. To maintain and build up good staff relations with other departments in the Resort and E.L outlets. 13. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 14. To communicate respectively with colleagues and other staff and guests. 15. To keep a clean, smart appearance in terms of self and Housekeeping staff and to ensure the maintenance and wearing of the appropriate uniform in accordance with the Dress & Appearance Policy. 16. To be vigilant at all times to ensure the safety & security of the Hotel, Guests, other employees & oneself. 17. To carry out any other reasonable requests made by the Head Housekeeper or Senior Management. 18. To be aware of and adhere to all company and government rules and regulations with regards to Health & Safety and the company allocated representatives who will enforce these policies.
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
This is the starting role in our Kitchen Brigade. It's the perfect opportunity for anyone who is highly motivated, ambitious looking to start their career in the Hospitality Industry.   We are looking for someone who has a natural passion for food and a flair for presentation, where the emphasis is to create the very best experience for all our guests.   Flexible working options available e.g. 4 x 10 hour days!   Live in accommodation is available for this role. You will be working with the Kitchen Brigade to: Ensure the prompt and efficient preparation of all meals at the required time to the highest of standards. Assist in the development of menus by contributing with new ideas Ensure your section is always fully prepped and ready for the next service. To maintain clean and hygienic work areas and practices Ensure all orders are placed and received and checked for accuracy T raining opportunities available too - Work based Apprenticeships to progress your qualifications.    You will have: An aim to exceed expectations of guests and colleagues A flair for food and an knowledge of basic kitchen practices Knowledge of Health and Safety and Food Safety Standard What's in it for you? Service Award Vouchers and awards lunch presentation for each year of service Discounts on food and beverages across all English Lakes Restaurants Discounted room nights across all English Lakes Hotels Resorts & Venues Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Complimentary meals whilst on duty Chefs Whites provided (not footwear) The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies Job Description Commis Chef Reporting to… Chef De Partie, Sous Chefs, Head Chef    The role… To cook and prepare food for service in the Kitchen and assisting in maintaining the Hotels reputations as being renowned for its friendly efficient service and excellent cuisine. MAIN DUTIES AND RESPONSIBILITIES   To prepare and cook all food to a high standard.  To help maintain an efficient cleaning schedule as laid down in the Hotels procedure.  To be aware of and adhere to all Hotel and Government rules. To communicate respectively with colleagues, other staff & guests. To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other employees and self.  To report all suspicious persons and occurrences within the Hotel.  To attend to guests requirements and acknowledge customer care at all times. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To report any maintenance faults within the Hotel. To assist in accurately keeping any records of work carried out within the Department. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.7 To carry out any reasonable requests made by Line Manager/ Management.
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
As  Chef de Partie  you will be involved in breakfast, conference lunches, lounge food, afternoon teas, breakfasts, dinner and functions in  The Windermere Restauran t  of our very busy hotel. We are looking for individuals who love to cook, is willing to learn and develop and who thrives off creating exciting dining memories for our guests.  You will be working with a large experienced team who care passionately about our guests and your development. We have  various contract  options available; with working hours to suit your needs. Talk to us about your preferences. (Live out only )  Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Interested? All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to  www.englishlakes.co.uk/jobs   for all current opportunities. JOB DESCRIPTION Chef de Partie The Role… To provide and maintain the Hotels reputation as being renowned for its friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity a section of the kitchen to the departments requirements. Reporting to…........ Head/Sous Chef Responsible for… Demi Chef de Partie / Commis Chefs   MAIN DUTIES AND RESPONSIBILITIES:      To prepare and cook all food to a high standard.      To assist in the compilation of menus in particular the daily vegetables.      To assist in recommending purchases for Head/Sous Chef to order.      To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures.      To supervise a particular section of the department at the Head/Sous Chef instruction.      To train within a particular section in the department on request of the Head/Sous Chef.      To help maintain good relations with other departments and within ELH.      To assist in accurately keeping any records of work carried out in the department.      To report all suspicious persons and occurrences within the Hotel.      To ensure that all Hotel and Government rules are adhered to.      To liaise with the Manager responsible for Personnel and Training to ensure that all Kitchen      staff are trained to the required standard.      To organise and run training sessions for Department Staff to the required standard.      To report any maintenance faults within the Hotel.      To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform      in accordance with the Dress & Appearance Policy.      To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.      To carry out any reasonable requests made by the Head/Sous Chef.
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
We are looking for a dedicated and passionate individual to join our brigade providing breakfast to our hotel guests in numerous outlets within the resort.   As a Breakfast Chef you will be part of a team producing breakfast for up to 300 guests via buffet service with a la carte menu options for this very busy world class resort.  We are looking for an individual who loves to cook, is willing to get up early with a smile. Ideally you will have worked in kitchens before and have experience with preparing and serving breakfasts.   This is a Part time live-out position .  What we look for  Early Birds! Attention to the smallest detail A passion for hospitality The ability to cope well under pressure Food hygiene knowledge. A passion for Food! Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations About the Hotel In Spring 2017 Low Wood Bay re-opened as the Lake Districts first world class resort hotel, we are in the final stages of a multi million renovation. Be a part of this exciting next chapter of the story here at Low Wood Bay. About the Company English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions.  The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID at interview will be required from candidates as part of our standard recruitment process.   We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer. Apply now or go direct to  www.englishlakes.co.uk/jobs  for all company opportunities Job Description Breakfast Chef The Role… As Breakfast Chef you will assist in controlling the Company’s central production facility, continually developing new ideas to entice customer participation. You will ensure that the highest standards are achieved and maintained and ensure that Company Profitability is maximised in all areas under your control. Reporting to… Resort Head Chef, Head Chef, Senior Sous chef / Sous Chef Responsible for…  Commis Chefs MAIN DUTIES AND RESPONSIBILITIES:   1. Develop Restaurant cold display in which to cover: Fresh Breads, Fruit, and Cereals etc. to meet a varied diet of needs within budget and with high visual appeal. 2. Develop hot food breakfast menu to meet a varied diet of needs within budget, to a high level of presentation and speed of service. 3. Prepare plated breakfast and A la carte dishes from the main kitchen in a timely manner to resort standard. 4. Take responsibility for the preparation, purchasing, controls, hygiene and customer feedback for Breakfast Service.  This to include HACCP, Standards of Performance and Quality Management. 5. Carry out all training needs as and when required, to maintain customer satisfaction at all times.  6. Take responsibility for, to monitor and act upon all early deliveries, ensuring all paper work is completed in full as per ISO9002 requirements, whilst monitoring and controlling waste. 7. To prepare and serve all finger buffets and sandwich buffets. 8. To prepare staff lunches as required. 9. Provide order lists and preparations list for the following breakfast shifts.  10. To restock the room service fridge and prepare any room service checks until the shift is finished. 11. Working on your own initiative, developing skills, introducing new dishes to generate sales within the Hotel Catering Outlets and where applicable communicating these ideas to the Hotel Management. 12. Ensuring that all New Starters under your control are given a thorough Introduction to Work. Ensure that all employees under your control carry out their duties to the required standards.  13. Ensure that all Statutory Regulations and Company Policies pertaining to the areas and employees under your control are adhered to. 14. Establishing and maintaining satisfactory working relationships with individuals at all levels within the Hotel/Company. 15. To control and monitor Company Assets correctly, ensuring that they are kept secure at all times. 16. Attend to any reasonable request made by Management. 17. Organise and Co-ordinate any special duties which occur from time to time, some of which may occur outside your normal working hours. 18. Ensuring the highest levels of Personal Standards by presenting yourself correctly in a clean and tidy uniform in accordance with the Company Dress and Appearance Policy. 19. Adhere to all Company and Government rules and regulations. 20. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 21. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees and self. 22. To report and where necessary take action regarding Customer Complaints or Compliments.  
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
Our main aim is to ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality. Serving customers, cash handling, keeping the bar and lounge areas clean and tidy at all times and any other tasks as required. Working alongside a dynamic team who will be fun, friendly, inspiring and more so love what they do. We have  Full Time and Part Time  positions available. Talk to us about your preferred working pattern. (some Live-in available). Attributes/Experience; Previous bar experience in a 4 star establishment would be an advantage but is not essential as full training will be given. What we look for: Knowledge of quality wines, spirits and cocktails. Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service A passion for excellent Customer Service Staff Wellbeing package: working hours to suit your lifestyle TEAFL courses -improve your English! Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Transport available on some shifts - please ask. Due to expansion career development opportunities available Uniform Provided (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. English Lakes Hotels Resorts & Venues, situated across the South Lakes and North Lancashire, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, Watersports Centre and Marina.  This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions.  The astounding locations, high quality service, and unique feel of each property, make the English Lakes Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo ID will be required from candidates at interview stage as part of our standard recruitment process.  We are happy to receive your CV as an additional supporting document but you need to complete our easy online application form; you can request a hard copy to be sent to you if you prefer. Apply now or go direct to  www.englishlakes.co.uk/jobs  to see all current company opportunities,   JOB DESCRIPTION Bar Team Member Reporting to:  Bars Supervisor, Liquor Services Manager The role… To provide a quick and efficient bar service whilst providing a congenial atmosphere for Customers, and adhering to the Weights & Measures Act, Licensing Laws, Health & Safety & Fire Regulations. You will be essential in making our guest enjoy unique experience and create unforgettable memories. MAIN DUTIES AND RESPONSIBILITIES: To be aware of and adhere to all Hotel & Government rules & regulations. To serve beverages and Lounge Food including Afternoon Tea. To keep the bar cellars, equipment & back of house areas clean & tidy, at all times, using the correct cleansing agents & equipment to do so. To ensure a full stock of items is kept and correctly rotated, through appropriate requisitioning. To control all monies and pass over, at the end of the shift, to Reception or Guest Relations Manager. To adhere to the duty rota. To be vigilant at all times to ensure the safety & security of the Hotel, guests, other employees & self. To communicate respectively with colleagues, other staff & guests. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance   with the Dress & Appearance Policy. To be aware of and adhere to the Service Recovery Procedures and act upon it accordingly. To report any faults and defects to Line Manager. To carry out any reasonable requests made by the Line Manager/Management    
English Lakes Hotels Windermere, UK
31 Oct, 2018
Full Time
  We are looking for the right applicant to supervise the beverage operation of this exciting New Restaurant concept, based around a 14ft Woodfired grill, the first of its kind in the North of England. We are also proud to offer an extensive range of Rums and Bourbons to complement the beverage offering. The right applicant will ensure every guest has a memorable and unique experience and enjoys stand out hospitality. This is a full time role. Attributes/Experience; Previous experience working as liquor supervisor is essential, with excellent knowledge of wines, cask and draught beers, cocktails and Liqueurs. The right applicant will demonstrate exceptional standards in a fast paced environment, will show excellent people management skills and be totally hospitality driven. They will also have excellent communication skills, and be capable of supervising a variety of tasks.  What we look for  Experience in Hospitality systems such as Micro’s and Book-a-table and Procure Wizard Experience in liquor stock management and stock taking procedures Experience in cellar management Experience of staff supervision Inc, training and development Must be flexible and have the facility to work shifts The right applicant will ensure every guest has a memorable and unique experience and enjoys stand out hospitality.  Track record of delivering results through team members Attention to the smallest details A passion for hospitality Staff Wellbeing package: working hours to suit your lifestyle Good rates of pay guaranteed contractual hours throughout the year Extra hours worked over and above contracted hours always paid at contracted rate. Straight shifts available Due to expansion career development opportunities available Modern stylish uniform (except footwear) Complimentary meals whilst on duty Complimentary Health Club Membership and Family Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants Service Award gift vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our online application form, you can request a hard copy to be sent to you if you prefer. Apply now or go to  WWW.englishlakes.co.uk  for all opportunities. Job Description Bar Supervisor   The Role… To provide a high standard, effectively, efficiently welcoming in all Bar, Lounge & Liquor services in order to create a good atmosphere for customers and exceed all expectations in line with the Low Wood Bay vision statement. Control and insure the smooth running of the day to day business in the Bar department.    Reporting to… Liquor Services Manager MAIN DUTIES AND  RESPONSIBILITIES: 1.        To be aware of and adhere to all Hotel & Government rules & regulations. 2.        To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 3.        To communicate respectively with colleagues, other staff & guests. 4.       To be responsible for Event and duty Management when allocated. 5.       To ensure that all guests needs and enquiries are dealt with in a friendly and courteous manner. 7.        To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance             with the Dress & Appearance Policy. 8.       To successfully assist in the training, development and motivation of the team in accordance with the            company Standards of Practice, ensuring a total quality  approach  to the running of the department            and therefore to business as a whole. 9.        To ensure cleanliness in Bar, Lounge and Liquor Service departments is up to a high standard at all times. 10.      To keep the bar cellars, equipment & back of house areas clean & tidy at all times. 11.      To ensure a full stock of items is kept and correctly rotated. 12.      To be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and self. 13.       Adhere to the duty rota as prepared by the Management 14.      To prepare/serve food & beverages to the quality & standard defined by the Management. 15.       Liaise with Guests offering high quality service 16.      Maintain daily cleaning routines and stocking up procedures within all areas 17.      Work as a team and, in the absence of Management, to take control of shift 18.       Ensure all monies are controlled and correct and take responsibility, in of Management, for cashing up all             tills and securing department. 19.      Report all faults and defective equipment to Management and maintenance 20.      Offer ideas for new systems, procedures etc. 21.      To carry out any reasonable requests made by the Line Manager/Management