English Lakes Hotels

The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire.

This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe.

 

English Lakes Hotels Ambleside, Cumbria, UK
02 May, 2018
Full Time
The Waterhead hotel, near Ambleside, cleverly combines traditional Lakeland elegance and its stunning setting with the comfort of a luxury boutique four star hotel. Every detail is designed to offer a relaxed, intimate atmosphere, calm moods and an award winning approach to service. The Role   This role is one of the most important roles within our kitchen team and is perfect for someone looking to enter the industry or work in kitchens. “Without a kitchen porter or housekeeper you cannot open a hotel, all other roles can be done by anyone – Rocco Forte” We are looking for a dedicated and passionate individual to join our enthusiastic and talented kitchen brigade. If you are fun, friendly and inspiring join our team. If this sounds great, then we want to hear from you. Attributes/Experience; As a kitchen porter you will be integral in making sure the kitchen runs efficiently, you will be responsible for ensuring all guest crockery and cutlery are cleaned and preserved as well as supporting the chefs and supplying them with the equipment needed to carry out their duties, cleaning the kitchen at the end of service and maintaining good hygiene practises throughout.  You will be working with an experienced team who care about our guests and your development. What we look for Must be flexible and have the facility to work shifts. Attention to the smallest detail A passion for hospitality What's in it for you? At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to creativity and innovation and encourage you to reach your potential.   Uniform Provided Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to terms and conditions). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations.
English Lakes Hotels Ambleside, Cumbria, UK
02 May, 2018
Full Time
You will create a positive first impression, by adopting excellent customer service and communication skills to ensure the guests dining experience remains exceptional throughout their stay. The role encompasses an efficient eye to detail, a warm and friendly personality combined with the very best level of hospitality. You will also be required to work with other departments, and also within a very busy, dynamic team where training and support will be given to enable you to progress within this area.   This is a full time position  working shifts, 5 days over 7, on rota basis.    Live in Accommodation may be available for this role. Role Responsibility You will be responsible for; Meeting and greeting guests to ensure they receive a warm and friendly welcome when arriving. Providing an efficient and friendly service of food and beverages to the guests, whilst keeping the focus on attention to detail. To assist the Restaurant and Bar Management team to maintain the cleanliness and high standards within the department. To contribute to the development of the department by looking for dynamic opportunities for future improvements The Ideal Candidate You will have; A warm, friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail Effective communication skills Flexibility in attitude, approach and working hours
English Lakes Hotels Ambleside, Cumbria, UK
02 May, 2018
Full Time
This fantastic opportunity within our professional Kitchen Brigade is the perfect opportunity for any highly motivated, ambitious Commis Chef looking to progress their career within the Hospitality Industry. We expect our Chefs to have a passion for food and a flair for excellent standards of presentation, where the emphasis is always on creating the very best of guest experiences.  Role Responsibility As a Commis Chef, you will be responsible for; Ensuring the prompt and efficient preparation of all meals at the required time to the highest of standards. Assisting in the development of menus by contributing with new ideas Ensuring your section is always fully prepped and ready for the next service. To maintain clean and hygienic work areas and practices Ensure all orders are placed and received and checked for accuracy The Ideal Candidate Our successful Commis Chef will have; A warm, friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service in all food outlet areas An innovative and inspiring approach with a keen eye for detail A flair for food and an knowledge of basic kitchen practices Flexibility in attitude, approach and working hours (to include weekends, split shifts and evenings) Knowledge of Health and Safety and Food Safety Standards The role is Full Time  -  5 days out of 7.  Live in accommodation may also be available.
English Lakes Hotels Morecambe, Lancashire, UK
02 May, 2018
Full Time
OVERALL PURPOSE OF JOB To provide and maintain the Hotels reputation as being renowned for its friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity a section of the kitchen to the departments requirements. MAIN DUTIES 1.  To prepare and cook all food to a high standard. 2. To assist in the compilation of menus in particular the daily vegetables. 3. To assist the Head Chef in the purchasing of required food items through     the online purchasing system. 4. To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures. 5. To supervise a particular section of the department at the Head/Sous Chef  instruction. 6. Attending to guests requirements and acknowledging customer care at all times. 7. To train any person within a particular section in the department on  request of the Head/Sous Chef. 8. To help maintain good relations with other departments and within ELH. 9. To assist in accurately keeping any records of work carried out in the Department. 10. To report all suspicious persons and occurrences within the Hotel. 11. To ensure that all Hotel and Government rules are adhered to both    personally and by the staff under your jurisdiction, with special regard to:   a. Hygiene   b. Fire Precautions Act 1971   c. Fire Plans and evacuation procedures   d. Health & Safety at Work Act   e. Health rules   f. Company rules  12. To liaise with the Manager responsible for Personnel and Training to  ensure that all Kitchen staff are trained to the required standard. 14. To organise and run training sessions for Department Staff to the required    standard. 15. To report any maintenance faults within the Hotel. 16. To ensure high personal standards by presenting yourself correctly in a  clean & tidy uniform in accordance with the Dress & Appearance Policy. 17. To be aware of and adhere to the Service Recovery Procedure and act upon  it accordingly. 18. To carry out any reasonable requests made by the Head/Sous Chef.
English Lakes Hotels Morecambe, Lancashire, UK
02 May, 2018
Full Time
OVERALL PURPOSE OF JOB To provide and maintain the Hotels reputation as being renowned for its friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity a section of the kitchen to the departments requirements. MAIN DUTIES 1.  To prepare and cook all food to a high standard. 2. To assist in the compilation of menus in particular the daily vegetables. 3. To assist the Head Chef in the purchasing of required food items through     the online purchasing system. 4. To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures. 5. To supervise a particular section of the department at the Head/Sous Chef  instruction. 6. Attending to guests requirements and acknowledging customer care at all times. 7. To train any person within a particular section in the department on  request of the Head/Sous Chef. 8. To help maintain good relations with other departments and within ELH. 9. To assist in accurately keeping any records of work carried out in the Department. 10. To report all suspicious persons and occurrences within the Hotel. 11. To ensure that all Hotel and Government rules are adhered to both    personally and by the staff under your jurisdiction, with special regard to:   a. Hygiene   b. Fire Precautions Act 1971   c. Fire Plans and evacuation procedures   d. Health & Safety at Work Act   e. Health rules   f. Company rules  12. To liaise with the Manager responsible for Personnel and Training to  ensure that all Kitchen staff are trained to the required standard. 14. To organise and run training sessions for Department Staff to the required    standard. 15. To report any maintenance faults within the Hotel. 16. To ensure high personal standards by presenting yourself correctly in a  clean & tidy uniform in accordance with the Dress & Appearance Policy. 17. To be aware of and adhere to the Service Recovery Procedure and act upon  it accordingly. 18. To carry out any reasonable requests made by the Head/Sous Chef.  
English Lakes Hotels Morecambe, Lancashire, UK
02 May, 2018
Full Time
OVERALL PURPOSE OF JOB To control all linen stocks for the Housekeeping Department & Other areas of the hotel MAIN DUTIES 1.   To count and bag all dirty linen as laid down in the Training Manual, ensuring that stock control levels for the Hotel and Restaurant are always maintained to adequate levels. 2.   To send and receive all dry cleaning items. 3.   To ensure exchange of linen is carried out accurately and all discrepancies are accounted for. 4.   To keep corridors clear of dirty linen at all times & to check corridors at the end of each shift to ensure they are totally clear. 5.   To keep all linen storage areas clean and tidy, presentable at all times and mop floors regularly. 6.   To ensure all records are correct and kept up to date at all times. 7.   To place extra beds/cots etc. in rooms as required and make up with the correct bedding. 8.  At the start of each shift help  to deliver correct amounts of linen/towels/hoovers to areas of the Hotel as requested by the Room Attendant. 9.  To ensure extra beds etc. are stored in the appropriate place whilst not in use. 10.  To report all maintenance faults and damage to extra beds immediately to the Head Housekeeper or Maintenance Department. 11.  To check all accounts with corresponding exchange notes received from Sunlight. 12.  To ensure good relations and liaise with Sunlight and their Stocktaker   13.  To launder/iron all in-house laundry and guests laundry at weekends 14.  To communicate respectfully with colleagues, other staff and guests 15.  To be aware of and adhere to all Hotel and Government rules and Regulations with special regard to:                        a. Hygiene                        b. Fire precautions Act 1971                        c. Fire Plans and Evacuation Procedures                        d. Health and Safety at Work Act 1974                        e. Company Rules 16.  To ensure high personal standards by presenting yourself correctly in clean and tidy uniform in accordance with the Dress and Appearance Policy. 17.  Ensure that the drier and washer are checked at regular intervals during the shift.      18.  In the absence of any Housekeeping staff to participate in daily cleaning schedules as requested by the Housekeeper. 19.  To ensure that all rubbish is removed from the linen room and all store areas. And vacuum Housekeeping corridor at the end of each shift. 20. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. 21. To be vigilant at all times to ensure the safety and security of the Hotel, guests, other employees and self. 22. To carry out any other reasonable request made by Line Manager or Management. 23. Check Housekeeping stairs for dirty linen daily.   24. To supervise linen porters and those who assist with linen duties. 25. To attend housekeeping meetings as required. 26. To update the training manual as and when required.
English Lakes Hotels Morecambe, Lancashire, UK
02 May, 2018
Part Time
OVERALL PURPOSE OF JOB To service guest bedrooms etc. and allocated areas quickly and efficiently to the standards set out in the Training Manual. MAIN DUTIES 1. To work to the required standards whilst observing all aspects of hygiene and Health & Safety requirements when:         1.1 servicing guest bedrooms and associated areas         1.2 assisting fellow workers as appropriate 2. To ensure security & care of Hotel’s and guests’ property by reporting to the Head Housekeeper, Assistant Head Housekeeper or Housekeeper as appropriate:       2.1 any suspicious persons or occurrences in the Hotel.       2.2 all maintenance faults and damages.       2.3 the loss or otherwise of sub. master keys. 3. To maintain a high standard of internal and external Customer Care by:      3.1 responding to guests’ requests and requirements.      3.2 communicating respectfully with colleagues, other departments   and guests.           3.3 keeping a clean, smart appearance in terms of self and the maintenance and             wearing of the appropriate uniform, in accordance with the Dress and            appearance   Policy.                                                             
English Lakes Hotels Morecambe, Lancashire, UK
02 May, 2018
Full Time
OVERALL PURPOSE OF JOB To service guest bedrooms etc. and allocated areas quickly and efficiently to the standards set out in the Training Manual. MAIN DUTIES 1. To work to the required standards whilst observing all aspects of hygiene and Health & Safety requirements when:         1.1 servicing guest bedrooms and associated areas         1.2 assisting fellow workers as appropriate 2. To ensure security & care of Hotel’s and guests’ property by reporting to the Head Housekeeper, Assistant Head Housekeeper or Housekeeper as appropriate:       2.1 any suspicious persons or occurrences in the Hotel.       2.2 all maintenance faults and damages.       2.3 the loss or otherwise of sub. master keys. 3. To maintain a high standard of internal and external Customer Care by:      3.1 responding to guests’ requests and requirements.      3.2 communicating respectfully with colleagues, other departments  and guests.           3.3 keeping a clean, smart appearance in terms of self and the maintenance and             wearing of the appropriate uniform, in accordance with the Dress and            appearance   Policy.                                
English Lakes Hotels Morecambe, Lancashire, UK
02 May, 2018
Full Time
You will create a positive first impression, by adopting excellent customer service and communication skills to ensure the guests dining experience remains exceptional throughout their stay. The role encompasses an efficient eye to detail, a warm and friendly personality combined with the very best level of hospitality.  You will also be required to work with other departments, and also within a very busy, dynamic team where training and support will be given.   This is a permanent, variable hours, part-time position (min 10 hours a week) worked on a shift pattern basis. Role Responsibility You will be responsible for: Meeting and greeting guests to ensure they receive a warm and friendly welcome. Providing an efficient and friendly service of food and beverages to the guests, whilst keeping the focus on attention to detail. To assist the Restaurant and Bar Management team to maintain the cleanliness and high standards within the department. To contribute to the development of the department by looking for dynamic opportunities for future improvements The Ideal Candidate You will have; A warm, friendly and enthusiastic personality A aim to exceed expectations of guests and colleagues An eye to seek improvements on standards and service An innovative and inspiring approach with a keen eye for detail Effective communication skills Flexibility in attitude, approach and working hours Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of all our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment where training and development are key aspects and alongside this we also offer our successful applicants a whole host of other benefits which include :- Uniform  Complimentary meals whilst on duty Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to terms and conditions). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room rates across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes loyalty Gift Vouchers for each year of service, presented at awards lunches Annual awards About the Hotel The Midland is an iconic architectural edifice that showcases the elegance of classic Art Deco design with a modern contemporary feel. Standing alone as an impressive silhouette on Morecambe’s seafront, The Midland offers an unforgettable cocktail of sophisticated glamour and magnificent views across the bay to the Lake District fells. Each of the hotel’s 44 rooms has been designed for maximum comfort, with all the modern amenities you would expect in a hotel of this caliber, which was designed by Oliver Hill with interior decoration by Eric Gill, providing the hotel with a rich heritage. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes: All applicants must be eligible to live and work in the UK. Documented evidence and photo ID of eligibility will be required from candidates as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form, you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies.
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
As one of our Therapists, you will be the face of our Spa and play a key role not only in welcoming all our guests but ensuring that their experience is truly unique and exceptional.   First impressions count, so you will be engaging and presentable.  A typical day will include anything from treatments to taking bookings on reception and selling products. Elemis trained is an advantage but not essential as full training will be given. Role Responsibility You will be meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club and Spa, so you must be personable, presentable and professional As part of the team you will ensure the guests journey / experience in the Health Club and Spa is second to none You will manage all guest payments and bookings, in an efficient and accurate manner via phone and email and in person. You will retail to customers and help with product recommendations. Preparation of Spa Therapy rooms before and after each treatment Carrying out spa treatments to the highest standard Ensuring guests comfort at all times Providing consultations and homecare recommendations Achieving budgets for treatments and retail sales To work as a spa therapist, maintaining a high standard of cleanliness through the day in the Spa and have an immaculate appearance. This role includes reception work, taking bookings, client payments etc To be responsible for ordering and stock taking and to be up to date with these procedures ensuring workload is shared equally. To attend beauty exhibitions and keep updated with any new treatments, products and other areas of interest within the industry.  To keep updated with other salons in the area and to be aware of their treatment range and prices. To be aware of the service recovery procedure and implement accordingly. Maintain all club/beauty filing systems and organisational boards. Monitor the cleaning and maintenance schedule noting repairs needed and equipment/facility down time. To be aware of and adhere to all Hotel & Government rules & regulations  with special regard to: Hygiene Fire Precautions Act 1971 Health & Safety Act 1974 Fire Plans & Evacuation Procedures Health Rules Company Rules To communicate respectively with colleagues, other staff & Guests. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To be vigilant at all the times to ensure the safety & security of the Club, Members, other employees and self. To carry out any reasonable requests made by Line Manager/ Management. Carry out general reception duties
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
As one of our Team you will undertake duties in connection with stores and the maintenance of stock including purchase orders and receiving goods. To carry out deliveries and collections of goods to and from the departments within the resort. Reporting to – Stores Manager, Stores Supervisor We have Full and Part Time opportunities available. You will have the opportunity to be part of the newest world class resort in one of the most beautiful destinations with an exciting new restaurant concept. This is a Live-out position. Benefits: Uniform Provided   Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (t&c's apply) Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service MAIN DUTIES AND RESPONSIBILITIES 1. To take delivery of goods into the resort. Ensure that goods are checked off in an accurate and timely manner and check for any damages and quantity, informing senior staff of any issues. 2. Unpack any goods and store away ensuring stock rotation is carried out. 3. To prepare goods as per requests ready for delivery to the departments within the resort at the requested time if indicated. 4. To contact the correct department informing them that their delivery has been received and establish a suitable time for them to receive them and store them safely until that time. 5. Ensure stores are secured when delivering around the resort and securely locked at the end of the day. 6. To ensure our internal and external customers receive a courteous service. 7. To deliver packed linen to main Housekeeping store as required. 8. To collect dirty linen from specified areas in the Grey Linen trolleys bring back to yard and transfer into laundry cages. 9. To collect all F&B laundry from C&B kitchen, separate and count ensuring numbers have been recorded. 10. To be aware of and adhere to all Resort and Government rules and regulations.   Driving 11. When driving around the resort to do so in a courteous manner adhering to speed limits and company vehicle use. 12. Ensure van is locked and secure while unattended. 13. Ensure the safe loading and unloading of goods into the van and assisting colleagues in this task where necessary. 14. All goods must be secured within the van to ensure safe transportation and to avoid any loss or damage. Other tasks 15. Keep stores clean and tidy.   16. To ensure clean the van is kept clean. 17. Recycle any rubbish correctly. 18. Be available for shifts on a rota basis. 19. To participate in the continuous improvement of the service delivery ensuring that policies and procedures comply with the legislation and regulatory requirements. 20. To carry out any reasonable requests made by the Line Manager/Management. 21. To report any faults and defects to Maintenance. 22. To be vigilant at all times to ensure the safety and security of the Resort, guests, other employees and self. Above all you must be friendly, courteous and helpful, discrete and honest, proactive, professional and responsible.
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
Our exciting new Spa with indoor and outdoor thermal areas will include pools, hot tubs, thermal cabins and much more. Spa Butler is a brand new position in the spa industry. A Spa Butler will be at the core of our world class spa and amongst other duties will assist our guests during their experience; preparing drinks, spa up keep, hosting, answering enquiries as well as support our team of therapists ensuring that our guests needs are met at all times.    If you have an interest in hospitality, the spa industry or fancy something in a relaxed informal, yet professional atmosphere, this is for you.  Spa Butlers will be centre stage of our spa experience, so we are looking for personable characters who are happy to chat to guests and strive to exceed their expectations. We have Full and Part Time opportunities. Company Benefits Package Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to t&c's. Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards Uniform  Complimentary staff car parking About the Club Low Wood Bay Health Club & Spa is situated on the shores of Lake Windermere in the heart of the Lake District. The Health Club boasts many facilities such as 50ft pool, fully equipped gym, squash court and a class studio offering over 30 indoor and outdoor activity classes. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina.  Our dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
The Role… To assist in maintaining the Resort reputation as being renowned for its friendly efficient service & excellent cuisine.  To ensure the Kitchen is supervised and controlled efficiently and effectively. Reporting to…. Senior Sous Chef, Head Chef, Resort Head Chef Responsible for…. Junior Sous Chef, Senior Chef de Partie, Chef de Partie, Commis Chef, Kitchen Porters MAIN DUTIES AND RESPONSIBILITIES: To prepare and cook all food to a high standard.     To assist in the compilation of menus, taking into account changing trends, the Hotels market place and     originality.     To assist in maintaining the Hotels food gross profit level by control of purchasing, portioning wastage and production. To purchase any food for the Hotel in the absence of the Head Chef to the Hotels standards including the nominated suppliers.     To assist in maintaining an efficient cleaning schedule.     To attend meetings in absence of Resort/Head/Senior Sous chef     To assist with stock takes     Provide order lists and preparations list for your section.     To run and supervise any kitchen section to the required standard. To supervise an efficient team within the Department in the absence of the Head Chef. To communicate respectively with colleagues, other staff & guests. To be vigilant at all times to ensure the safety and security of the Hotel, Guests, other employees and self. To report all suspicious persons and occurrences within the Hotel. To provide and maintain a nourishing and balanced menu for staff meals. To attend to the guests requirements while acknowledging customer care at all times. To assist the Head Chef with any training within the Department. To report any maintenance faults within the Department. To assist in accurately keeping any records in the kitchen daily, weekly, and monthly record sheets. To ensure that all Hotel and Government rules are adhered to. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To assist in the development & motivation of the team in accordance with the Company's Standards of Practice, ensuring a total quality approach to the running of the Department and therefore to the business as a whole. To carry out any reasonable requests made by the Head Chef/Management.
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
Room Attendant The Role….. As Room Attendant you will service guest bedrooms and allocated areas quickly and efficiently to the standards set out in the Training Manual, working amongst your fellow employees. Reporting To….. Head Housekeeper, Deputy Head Housekeeper, Assistant Housekeeper, Housekeeping Supervisors MAIN DUTIES AND RESPONSIBILITIES To work to the required standards whilst observing all aspects of hygiene and Health & Safety requirements when servicing guest bedrooms and associated areas. Assisting fellow workers as appropriate. To ensure security & care of Hotel’s and guests’ property by reporting to the Head Housekeeper, Assistant Head Housekeeper or Supervisor as appropriate: suspicious persons or occurrences in the Hotel, maintenance faults and the loss or otherwise of master keys. To maintain a high standard of internal and external Customer Care by responding to guests requests and requirements. Communicating respectfully with colleagues, other departments and guests. Keeping a clean, smart appearance and the wearing of the appropriate uniform, in accordance with the Dress and Appearance Policy. To carry out extra work as delegated by the Head Housekeeper, Deputy Head Housekeeper, Assistant Housekeeper and supervisors. To be aware of the Service Recovery Procedure and act upon it accordingly. To be aware of and adhere to all Hotel & Government rules & regulations. To carry out any other reasonable requests made by the Line Manager or Management. To actively involve yourself in the turn down shifts. Extra Duties To ensure all stores within Housekeeping are replenished daily. To clean public areas in accordance with the Training Manual.
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
The Role To ensure every guest has a memorable and unique experience and has enjoyed stand out hospitality! Working alongside a dynamic team who enjoy what they do. Serving customers food & beverages, keeping the Restaurant and food service areas clean and tidy at all times. Attributes/Experience Previous restaurant experience in a 4 star establishment would be an advantage but is not essential as full training will be given. What we look for: Attention to the smallest detail A passion for hospitality A commitment to delivering exceptional guest service Must be flexible and have the facility to work shifts. What's in it for you? The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Stylish and modern uniform Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to t&c's). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service JOB DESCRIPTION Restaurant & Banqueting Team Member The role… To ensure a quality approach to the service of food & beverages within The Windermere, Banqueting and food service areas, thereby ensuring the maintenance of high standards to both Hotel Residents and Guests. You will be essential in making our guest enjoy unique experience and create unforgettable memories. Reporting to…    Restaurant & Banqueting Manager, Restaurant & Banqueting Supervisor MAIN DUTIES AND RESPONSIBILITIES: To ensure that food & beverages are correctly presented/served in accordance with procedures laid down by the Restaurant Manager and Training Manual. To ensure that the Restaurant and/or station is fully laid up with correct linen and tableware. To ensure all storage/dumb waiters are kept clean & tidy at all times. To be fully conversant with wine service in order to assist more senior staff as required. To ensure high personnel standards by presenting your self correctly in a clean and tidy uniform in accordance with the Dress & Appearance Policy. To add to the image of the Hotel, by being motivated, planning ahead and using your initiative. To assist in the achievement of maximum profitability & sales by recognising sales opportunities and acting upon them. To be aware of the Service Recovery Procedure and act upon it accordingly. To be aware of and adhere to all Hotel and Government rules and regulations. To be vigilant at all times to ensure the safety and security of the Hotel and guests, other employees and self. To report any suspicious persons or occurrences in the Hotel. To report faults and defects to Line Manager. To communicate respectfully with colleagues, other staff and guests. To respond to guests’ requests and requirements. To assist in food service in the Banqueting Suite if and when required. To carry out any other reasonable requests made by Line Manager or Management. To ensure that the Restaurant and/or station is fully laid up with correct linen and tableware. To ensure all storage/dumb waiters are kept clean & tidy at all times. To be fully conversant with wine service in order to assist more senior staff as required. To follow all procedural task on breakfast, lunch or dinner. To complete all work on daily/shift task sheets To ensure that food & beverages are correctly presented/served in accordance with procedures laid down in the Restaurant Manager and Training Manual.
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Permanent
This really is our ‘Hero’ role and is the backbone of our guest services.  Our guests have come to expect freshly laundered towels and robes and sparkling clean facilities.   This is a varied role and some of your day might be spent ensuring our laundry needs are met, whilst other parts of the day including evenings will be spent ensuring that all the public areas undergo a detailed cleaning regime and are consistently presented in fantastic condition.   You’re not just a Laundry Assistant – you’re part of a team. You’ll find yourself working alongside our Instructors, Duty Managers and Spa Butlers ensuring that the Club is kept in tip top condition at all times.  Our cleaning takes place outside of our opening hours either early in the morning or late at night and our laundry facility operates throughout the day and evening. There are Full Time and Part Time positions available. Role Responsibility You will be responsible for; Maintaining the high level of cleanliness throughout The servicing of daily laundry requirements. Ensuring all equipment is operated and maintained to manufacturers standards Following a daily and weekly cleaning plan with specific tasks Contributing towards ensuring the club runs efficiently and within health and safety guidelines Any reasonable additional tasks required by management The Ideal Candidate You will possess; A warm, friendly and enthusiastic personality  and will be self-motivated. Previous experience of housekeeping or commercial cleaning essential An aim to exceed of guests and colleagues expectations An eye to seek improvements on standards  and service An innovative and inspiring approach with a keen eye for detail Great organisational skills and effective communication skills Experience of working in a busy environment . Flexibility in attitude, approach and working hours (to include weekends and evenings) Company Benefits Package •Complimentary Leisure Club Membership and Family Leisure Club Membership (t&c's apply) •Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday •Discounted room nights across all English Lakes Hotels Resorts & Venues •Discounts on food and beverage across all English Lakes Restaurants •English Lakes Gift Vouchers and awards lunch presentation for each year of service •Annual departmental awards •Uniform  •Complimentary staff car parking About the Club Low Wood Bay Health Club & Spa is situated on the shores of Lake Windermere in the heart of the Lake District. The Health Club boasts many facilities such as 50ft pool, fully equipped gym, squash court and a class studio offering over 30 indoor and outdoor activity classes. Our exciting new Spa with indoor and outdoor thermal areas will include pools, hot tubs, thermal cabins and much more. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview stage as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Permanent
The Role…... To be responsible for meeting guests’ requirements in line with the Hotel Policy. To ensure cleanliness of the public areas of the Hotel and to maintain the important link between Hotel guests services and staff. Reporting To….... Reception Manager MAIN DUTIES AND RESPONSIBILITIES:    To ensure that all guests’ needs and enquiries are dealt with in a friendly and courteous manner.    Ensuring you are available for all guests’ arrival and departure, unloading and carrying luggage to and from    their rooms and to demonstrate the use of facilities in the guest’s room.    To deliver any items to guest rooms on request, for example an iron or Z bed; including items required in    rooms prior to the guests arrival for example flowers, champagne and fruit baskets.   To deliver room service trays from the kitchen.   To be aware of the Service Recovery Procedure and act upon it accordingly.   To ensure all reception, lounge and ground floor toilets areas are clean and tidy at all times in line with   Hotel standards. To complete cleaning duties in line with cleaning schedules as issued.   To clean, light and maintain open fires in Reception and Lounge, ensuring correct stocks of wood and coal   are available and any stock shortages must be reported to the Reception manager.   To ensure immediate outside areas of front and back reception doors are kept clear of debris at all times.   To help serve teas and coffees wherever necessary.   To check and clean where necessary the toilets throughout the day.   To report faults and defects to the Maintenance Department.   To contact the Duty Manager in case of emergency, as required by Hotel Policy.   To be aware of and adhere to all Hotel and Government rules and regulations.   To be vigilant at all times to ensure the safety and security of the Hotel and guests other employees and self.   To report any suspicious persons or occurrences to the Duty Manager.   To service clients rooms when necessary.   To communicate respectfully with colleagues, other staff and guests.   To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance   in with the Dress & Appearance Policy.  To carry out any other reasonable requests by  Line Manager or Management.  To help with cover for Night Porter holidays and absences.  To greet guests at The Gatehouse and assist them from arrival to departure   Driving duties where required including valet parking
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
As one of our Fitness/Class Instructors, you will play a key role in creating a positive, energetic and fun environment for all our guests to enjoy.   With over 50 classes a week, we are looking for 'go getters!' who have a passion for fitness and have the confidence to teach these to a wide range of clients. There are bonus opportunities for extra classes too! First impressions count, so you will possess exceptional customer service skills with an ability to engage our customers of all ages in lifestyle activities.   A typical day will include anything from leading group training sessions, personal training and pool supervision to welcoming hotel guests, spa visitors and club members, club inductions and general maintenance of club standards. (working 5 days over 7 including weekends) Role Responsibility You will be responsible for; • Meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club. • Providing appropriate information and guidance to all members, potential members and guests • Designing and conducting individual fitness programmes, assessments and gym inductions. • Teaching both indoor and outdoor classes • You will part of a team, ensuring the club runs efficiently and within health and safety guidelines • Managing all guests payments and bookings in an efficient and accurate manner • Ensuring the all areas are well maintained at all times The Ideal Candidate You will possess; • A professional but friendly and outgoing personality and will be self-motivated and have a desire to be part of a winning team • An innovative and inspiring approach with a keen eye for detail • Great organisational skills and effective communication skills • Minimum NVQ Level 2 in Gym or equivalent fitness qualification (essential)   • Additional Fitness Class certifications preferable   • A Lifeguard qualification is preferred but not essential. • Flexibility in attitude, approach and working hours (to include weekends and evenings) Company Benefits Package At English Lakes Hotels, Resorts and Venues it is our pride in the quality and devotion of our people that make our business a success. We are committed to a culture where creativity and innovation are encouraged to allow our people to reach their very best. We encourage an environment where training and development are key aspects in ensuring a happy, supported team and alongside this we also offer our successful applicants a whole host of other benefits which include :- Complimentary car parking Complimentary Leisure Club Membership and Family Leisure Club Membership (subject to terms and conditions). Complimentary Dinner, Bed & Breakfast stay for 2 to celebrate your birthday Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverage across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service Annual departmental awards Uniform About the Club Low Wood Bay Health Club & Spa is situated on the shores of Lake Windermere in the heart of the Lake District. The Health Club boasts many facilities such as 50ft pool, fully equipped gym, squash court and a class studio offering indoor and outdoor activity classes. Also opening soon our exciting new Spa with indoor and outdoor thermal areas including pools, hot tubs, thermal cabins and much more. About the Company English Lakes Hotels, Resorts & Venues, situated across the South Lakeland and North Lancashire areas, are a well-established family owned group of 5 individually styled hotels, 2 Leisure Clubs, a Watersports Centre and Marina. This dynamic collection of hotels holds host to leisure and corporate guests alike, with an extensive and popular range of features including award winning dining, plus leisure and event facilities to suit all occasions. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence and photo ID of eligibility will be required from candidates as part of our standard recruitment process. Job Title:  Fitness Instructor Reporting to:  Low Wood Health Club Manager Liaise with:  Low Wood Health Club Team Members   As one of our Fitness Instructors, you will play a key role in creating a positive, energetic and fun environment for all our guests to enjoy.  First impressions count, so you will possess exceptional customer service skills with an ability to engage our customers of all ages in lifestyle activities.  A typical day will include anything from personal training and group classes to servicing the general requirements of our exceptional facilities at Low Wood Bay.   This role is not for the faint hearted and requires a good level of fitness and confidence, along with a genuine interest in the fitness industry.  Role Responsibility You will be responsible for • Meeting and greeting guests to ensure they receive a warm welcome, when entering the Health Club  • Maintaining our leading reputation for exceptional facilities and friendly professional service.  • Providing information and guidance to all members, potential members and guests   • Managing all guests payments and bookings in an efficient and accurate manner  • Ensuring the all areas are well maintained at all times  • Designing and conducting individual fitness programmes, assessments and gym inductions.  • Teaching both indoor and outdoor classes as part of our extensive offering.  • You will part of a team, ensuring the club runs efficiently and within health and safety guidelines
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Full Time
  The Role We are looking for a dedicated and passionate individual who has a love for all things sweet and could rival Mary Berry! If you are fun, friendly and inspiring join our team.   Full and Part Time options available! Attributes/Experience; As a Pastry Chef you will be managing the pastry section and will be in charge of producing all the Pastry requirements both sweet and savoury for our very busy world class resort. We are looking for an individual who has a proven track record of producing consistent and creative cuisine with innovation and flair being key.  You will have worked in a four star hotel environment or multi-site resort that caters for breakfast, lunch, afternoon teas, dinners and banqueting up to 250 covers. You must have excellent communication skills and able to work on your own or as part of a team and have a can do attitude.   What we look for A passion for hospitality Must be flexible and have the facility to work shifts. Attention to the smallest detail What's in it for you? The opportunity to be part of the newest world class resort in one of the most beautiful destinations. Chef whites provided Complimentary meals whilst on duty Complimentary Health Club Membership and Family Health Club Membership (subject to terms and conditions). Discounted room nights across all English Lakes Hotels Resorts & Venues Discounts on food and beverages across all English Lakes Restaurants English Lakes Gift Vouchers and awards lunch presentation for each year of service The opportunity to be part of the newest world class resort in one of the most beautiful destinations. About the Company The English Lakes Hotels group, is a well-established family owned business operating five individually styled hotels, and leisure facilities across the Lake District and North Lancashire. This dynamic hospitality group offers our leisure and corporate guests an extensive range of experiences. The astounding locations, high quality service, and unique feel of each property, make the English Lakes Hotels Group a popular year round destination for guests and team members alike, attracting many people from across the globe. Notes All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process. We are happy to receive your CV as an additional supporting document but you still need to complete our full on line application form or you can request a hard copy to be sent to you if you prefer. See below to apply or go to englishlakes.co.uk/jobs for all current vacancies This is a Live-out position.
English Lakes Hotels Windermere, Cumbria, UK
02 May, 2018
Permanent
The Role… To provide and maintain the Hotels reputation as being renowned for its friendly efficient service & excellent cuisine. To effectively run in a supervisory capacity a section of the kitchen to the departments requirements. Reporting to… Head/Sous Chef Responsible for… Demi Chef de Partie / Commis Chefs MAIN DUTIES AND Responsibilities: To prepare and cook all food to a high standard. To assist in the compilation of menus in particular the daily vegetables. To assist in recommending purchases for Head/Sous Chef to order. To assist in maintaining an efficient cleaning schedule as laid down in hotels procedures. To supervise a particular section of the department at the Head/Sous Chef instruction.  Attending to guests requirements and acknowledging customer care at all times.  To train any person within a particular section in the department on request of the Head/Sous Chef. To help maintain good relations with other departments and within ELH. To assist in accurately keeping any records of work carried out in the department.  To report all suspicious persons and occurrences within the Hotel.  To ensure that all Hotel and Government rules are adhered to. To liaise with the Manager responsible for Personnel and Training to ensure that all Kitchen staff are trained to the required standard. To organise and run training sessions for Department Staff to the required standard. To report any maintenance faults within the Hotel. To ensure high personal standards by presenting yourself correctly in a clean & tidy uniform in accordance with the Dress & Appearance Policy. To be aware of and adhere to the Service Recovery Procedure and act upon it accordingly.  To carry out any reasonable requests made by the Head/Sous Chef.