1st Central

1st Central 133 Oldham St, Manchester M4 1LN, UK
23 Jun, 2019
We're on the hunt for an experienced Project Manager to join our Business Services team in Manchester or Haywards Heath. You'll be responsible for delivering multiple, concurrent projects with responsibility for all business and IT change elements. We're looking for someone to lead and coordinate change activity, working alongside programme managers and C-suite executives to maintain the strategic delivery roadmap. We'll require you to ensure the delivery of change projects through the project lifecycle, from idea/issue identification to implementation and close, on projects of differing scales. A progressive stakeholder management approach is key to this role, ensuring that strong relationships are built. Qualifications required Formal project management qualification such as APMP, PRINCE2, Agile Project Management or equivalent. Experience & knowledge required Demonstrable experience of managing the delivery of complex business and IT change Demonstrable experience of managing a diverse change portfolio with concurrent initiatives underpinned by proven dexterity, creativity and the efficient use of resources Proven understanding of project management techniques in an agile environment Solid experience of all stages of the project delivery and software development lifecycle Experience of engaging and managing third parties Experience of working within an FCA regulated industry, ideally within financial services or insurance is desirable Skills required Strong planning and control expertise Strong leadership and people management skills Excellent communication and interpersonal skills Excellent workshop and meeting facilitation skills Strong analytical and problem-solving skills Ability to communicate risks and issues at all levels of the organisation Excellent supplier and stakeholder management skills Commercially focused and results driven Self-motivated and enthusiastic What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer… Employee benefit packages to suit your lifestyle, including a competitive company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work. Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health. For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team. If this sounds like your next role and a company you'd like to work for, what're you waiting for? Apply today! If you're interested and have all the above skills & experience, then we'd love to hear from you!
1st Central Borde Hill, Naldred Farm Offices, Borde Hill Lane, Haywards Heath RH16 1XR, UK
23 Jun, 2019
Full Time
Personal Injury Handler Haywards Heath / Salary: Up to £30,000 depending on experience / Department: Claims Third Party / Hours: Mon - Fri 9am - 5pm We currently have an exciting opportunity for a Motor Personal Injury Claims Negotiator to join our Personal Injury Third Party Claims team in Haywards Heath. As a Personal Injury Claims Negotiator, you'll be required to proactively manage and efficiently process a portfolio of third party bodily injury claims from the outset to conclusion. Knowledge & experience Motor claims experience with a minimum of two years working within a bodily injury claims environment Technical expertise with exposure to whiplash and moderately serious bodily injury claims, including but not limited to minor fractures and psychological trauma Experience in dealing with None portal and MOJ portal claims Commercial awareness Knowledge of regulatory framework relating to motor claims Knowledge of Scottish, NI and foreign jurisdictions an asset Skills & behaviours Excellent communication skills, both verbal and written Negotiation and influencing skills Good time management and organisation skills with the ability to prioritise work Problem solving skills with the ability to adopt a logical approach to resolving problems Strong customer service skills Computer literate Self-motivated and enthusiastic Embrace, embed and incorporate the company values Emphasis on attention to detail and accuracy A highly organised and proactive approach Able to evidence a thorough approach to claims handling A flexible approach and positive attitude Confident in presenting complex information in a clear and concise manner Strives to deliver performance targets and drive business improvements to contribute to the success of the business What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer… Employee benefit packages to suit your lifestyle, including a competitive company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work. Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.
1st Central Borde Hill, Naldred Farm Offices, Borde Hill Lane, Haywards Heath RH16 1XR, UK
13 Jun, 2019
We're on the hunt for an experienced Project Manager to join our Business Services team in Haywards Heath or Manchester. You'll be responsible for delivering multiple, concurrent projects with responsibility for all business and IT change elements. We're looking for someone to lead and coordinate change activity, working alongside programme managers and C-suite executives to maintain the strategic delivery roadmap. We'll require you to ensure the delivery of change projects through the project lifecycle, from idea/issue identification to implementation and close, on projects of differing scales. A progressive stakeholder management approach is key to this role, ensuring that strong relationships are built. Qualifications required Formal project management qualification such as APMP, PRINCE2, Agile Project Management or equivalent. Experience & knowledge required Demonstrable experience of managing the delivery of complex business and IT change Demonstrable experience of managing a diverse change portfolio with concurrent initiatives underpinned by proven dexterity, creativity and the efficient use of resources Proven understanding of project management techniques in an agile environment Solid experience of all stages of the project delivery and software development lifecycle Experience of engaging and managing third parties Experience of working within an FCA regulated industry, ideally within financial services or insurance is desirable Skills required Strong planning and control expertise Strong leadership and people management skills Excellent communication and interpersonal skills Excellent workshop and meeting facilitation skills Strong analytical and problem-solving skills Ability to communicate risks and issues at all levels of the organisation Excellent supplier and stakeholder management skills Commercially focused and results driven Self-motivated and enthusiastic What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer… Employee benefit packages to suit your lifestyle, including a competitive company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work. Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health. For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team. If this sounds like your next role and a company you'd like to work for, what're you waiting for? Apply today! If you're interested and have all the above skills & experience, then we'd love to hear from you!
1st Central 133 Oldham St, Manchester M4 1LN, UK
13 Jun, 2019
Full Time
We're on the hunt for a self-motivated Operations Performance Manager to join our team in Haywards Heath or Manchester. You'll be responsible for determining the long-range objectives and goals to ensure that efficiencies are optimised across our entire operation, and customer service standards are delivered. You'll be accountable for meeting challenging expense budgets whilst maintaining excellent customer service performance and operational throughput. You'll also be able to demonstrate leadership excellence to enable high performance while driving forward an excellent customer experience. Main responsibilities: Develop and implement plans and activities to achieve and meet performance goals and targets across all KPIs, and to deliver a fully functional multi-skilled operations function Accountable for the recruitment flightpath of the operation and coordinating with senior operational managers across the operating teams and Learning & Development department, ensuring effective on-boarding with no impacts to service delivery Direct how resources are deployed to meet business priorities and goals across both Claims and the Contact Centre Provide functional expertise in the areas of front and back office plans and activity across the entire operational function (Claims and Contact Centre) and our outsourced contact centre channels (New Business, Renewals, Customer Service and Finance Operations) Conduct performance reviews with all direct reports and delivery of the annual appraisal cycle, supporting personal development needs of the team as appropriate Ensure positive communication with all team members, colleagues and shareholders Play a lead role in determining resource and expense budgets for the operation and ensure diagnostics are in place to accurately track performance against expectation Ensure excellent communication with all internal and external stakeholders Maintain and develop current industry knowledge, new development, productions and supplier communication to drive a multi-channel and skilled operations function for our customers Motivate, coach and retain employees as well as coordinating reward, bonus and incentive schemes Skills, experience & knowledge Industry-recognised qualification in resource planning is preferable CII qualification is preferable Experience within the insurance industry essential Developing and implementing recruitment plans Presenting to and challenging senior leaders within a business Development and execution of supply and demand models covering both phone demand and back office demand, including claim workflows Sales management Budget management Excellent communication skills, both verbal and written Presentation skills People management, leadership skills and the ability to be able to create the condition for employees to grow and develop and to motivate employees in a high pressured environment Influencing and negotiation skills Good time management and organisation skills Problem-solving skills with the ability to adopt a logical and innovative approach to solving problems Good numeracy skills Competent technical skills dependent on functional expertise Expert knowledge of direct to customer sales, insurance products and market, claims operations and a good understanding of the legal and regulatory frameworks, which are applicable to the sale of insurance products What can we do for you? We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer… Employee benefit packages to suit your lifestyle, including a competitive company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holidays, Health Cash Plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work. Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health. For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team. If this sounds like your next role and a company you'd like to work for, what're you waiting for? Apply today.