W. McClure Ltd.

We are a family run wholesaler based in Windermere delivering in a 70 mile radius with fresh, ambient and frozen foods to the catering industry. After more than 70 years we still have the same passion and drive to deliver good quality service to our customers.

£8.50 hourly
W. McClure Ltd. Windermere LA23, UK
31 Jan, 2019
Full Time
Job Purpose To provide a 1st Class customer service to all our customers whilst responsible for the processing of orders received by phone, email and fax. along with resolving customer concerns and complaints by effectively liaising with relevant colleagues to reach resolution in line with McClures' customer service policy. Proactively engaging with existing customers to promote our products and customer service. Key Accountabilities To receive inbound sales and customer telephone calls, capturing all information accurately and timely. To create and input customer order requirements into the order management system accurately and timely. Periodically make outgoing sales calls to existing our customer base, promote to customers product’s on promotion, to meet departmental KPI’s. To take responsibility for the receipt, control and communication of customer complaints, providing appropriate guidance and support through the process to a successful resolution. To identify customer service needs and always strive for exceeding expectations, whilst operating in a culture of continuous improvement. To lead, encourage and maintain, high levels of communication with all departments within the company, in the drive for customer satisfaction. To maintain account information and undertake general office administration. To assist within alternative departments where the Business requires, maintaining a flexible approach to functionality and hours required. To have an understanding of the wider Business and how current role influences operations. To be responsible for maintaining McClures' health and safety standards. Person Spec Our existing Customer Service Team members are shining examples of how to look after people. They have an acute eye for detail, are quick thinkers, hard workers and deliver first class customer service. They’d love an extra pair of hard-working hands to join them at the front line of the McClures' customer experience. We are looking for candidates that can operate under tight time constraints, multi-tasking by means of receiving customer orders by phone/voicemail, inputting in to a data system along with providing key advice and potentially alternative approaches to the customer needs. You will be able to manage workloads and increase the pace dependant on the call flow from our customers. All of this will be handled with a high level of professionalism and care for our customers. You will ideally have had experience in a call centre environment or fast paced customer facing role. Knowledge of the catering trade and products used within would be a distinct advantage as we sell products to hotels, cafes, restaurants and bars etc. You will also have had previous experience with the use of computer systems and inputting into expansive database profiles. You will have a generally high level of literacy and numeracy.