Customer Service Representative
Role Type: Permanent
Location: Paris, France
A bit about us:
Liberty Speciality Steels is a global supplier focused on a wide variety of carbon, alloy and stainless steels meeting the needs of demanding applications around the world.
We are recognized experts in engineering steels technology, manufacture and applications through high quality electric arc steelmaking, world class re-melting facilities and established mill processing capabilities. We are environmentally conscious and the UK’s largest consumer of recycled steel. We are committed to safety, employee development and local community initiatives and offer careers in a wide ranging number of Engineering and Support function disciplines
A bit about the role:
To Carry out this role successfully, you will be responsible for, but not limited to, the following duties:
Vet all enquiries, orders and schedules received from customers, establish that specifications, dimensions and requested delivery are within agreed mill limits, and negotiate alternatives when necessary.
Ensure that orders are promptly and correctly entered into the order handling systems.
Maintain up to date information on all specifications, mill limits for the complete product range, and ensure that any changes are notified to customers, as appropriate, based on knowledge of customer usage.
Maintain prompt handling of customers’ complaints by taking appropriate action, such as buying in from stockholders and arrange for visit of Account Manager or if necessary Advisory Engineer.
Ensure that the pricing policy is applied and interpreted in accordance with Commercial objectives.
Prepare and submit quotations under guidance from Account Manager.
Provide Account Manager with up to date planning information and ensure that possible deviations from allocated tonnages and advised to customer immediately.
Control stock levels at the mill/haulier within the agreed customer list.
Ensure all customer information is entered into the Customer Contract log.
Promote, maintain and improve sales potential for Speciality Steels products and ensure good customer relationships are formed and built upon.
Deputise for the Account Manager as required/appropriate.
To be successful within this role you will ideally be:
Able to demonstrate relevant experience/qualification/training that would fulfil the role’s requirements.
Experience within the Steel industry would be beneficial.
Sufficient personal impact to establish credibility at all levels with customers and colleagues.
Determined and self-motivated individual
Logical and Organisational skills
Positive approach to business changes and new procedures
Ability to highlight and initiate changes
Experience of working across multiple sites and locations
Effective communication & interpersonal skills
What you will get in return:
Competitive basic salary and package
Good pension scheme
Generous holiday entitlement
Opportunity to be a part of a friendly and supportive team