Housing Plus Group

  • Shrewsbury
Housing Plus Group was formed by a merger between Severnside Housing in Shropshire and South Staffordshire-based Housing Plus, in October 2016. With 12,000 homes, 25,000 customers and 600 employees, the Housing Plus Group is a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire. The Group has ambitious plans to build more homes and provide even better choice for our customers and communities.

An opportunity has arisen for an Income Management Officer to join our Income Team until 31st December 2018.


You will be responsible for the collection of rent and service charge arrears and ensure that action is taken in line with agreed procedures and timescales, maintaining accurate monitoring systems and preparing reports as necessary. You will attend court proceedings and represent the association as required.

You will be required to meet challenging performance targets and lead on projects to minimise the impact of the Welfare Reform. You will also be required to liaise effectively with key external partners in order to resolve problems.


Knowledge and experience in managing difficult and complicated rent arrears cases

Understanding of the benefits available to our customers and the process for applying

You will possess excellent organisational skills in order to manage a varied and busy workload

Great at problem solving and commitment to delivering excellent customer service.

Possess excellent IT skills and a

Full clean valid driving licence

Interview Date: w/c 30th April 2018