Yarlington Housing Group

  • Yeovil
It’s an exciting time at Yarlington, we have just launched our new Corporate strategy, Next-Gen 2017-2021 - growing our organisation and working tirelessly towards solving the housing crisis.



It’s our colleagues that make Yarlington a great place to work, along with brilliant management, senior leadership and the professional and personal development opportunities available. This has led to us being recognised as 12th in the Times Top 100 Best Organisations to work for 2017.



We are based in Yeovil, Somerset within the beautiful South West, where you will find plenty of opportunities for interests outside of work.



Do you have the passion and dedication to work with us to ensure that better future? If you share our vision and want to play a key role in Next-Gen we would love to hear from you. In return, we will provide you with a work environment and culture that will enable you to thrive.

Why wouldn’t you want to join the Yarlington team?



We are currently seeking a Customer Experience Specialist to coordinate customer input, including complaints, comments and compliments. You will analyse, review and report on customer feedback and use insight to drive continuous improvements in our service delivery.



Additionally, you will coach, develop and manage a team to ensure that all complaints are investigated effectively and in a timely manner creating a high-performance team. You will understand the cause of customer feedback by employing root cause analysis techniques, implementing Yarlington's complaints policies and procedures to include the periodic review of both, making and changing as required and provide comprehensive reports to key stakeholders.



Our ideal candidate will have an appropriate/relevant high-level qualification or equivalent in analysis and have detailed knowledge of customer complaints management techniques. You must have previous experience of leading and managing people, carrying out root cause analysis, data analysis and report writing. It is essential you are flexible and have the ability to travel as you may need to work some evenings and weekends.



Resident Positive – We will guarantee at least two tenants an interview based on them meeting the essential criteria.



The closing date for this role is Sunday 6th May 2018.

Interviews will be held on 17th and 18th May 2018.