Housing Plus Group was formed by a merger between Severnside Housing in Shropshire and South Staffordshire-based Housing Plus, in October 2016. With 12,000 homes, 25,000 customers and 600 employees, the Housing Plus Group is a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire. The Group has ambitious plans to build more homes and provide even better choice for our customers and communities.
An exciting opportunity has arisen for a Customer Services Advisor to join our Customer Service Team.
The key responsibilities within this role will include answering telephone calls to provide an immediate response; you will deal with enquiries and also take steps to put into action any service agreed with callers, dealing with tenants requests.
The successful candidate for this role will ideally have previous experience with volume call handling within a customer service environment. With strong I.T skills including Microsoft Word and Excel, you will be a good problem solver with an excellent telephone manner. A strong communicator, you will be clear and concise and will have the ability to handle difficult customers. With a flexible approach, you will work well to meet deadlines and be able to work under pressure.
Previous experience in a similar role and of delivering high quality effective customer service through a high volume, high pressure environment.
Ability to organise work and work on own initiative to achieve targets/goals through others.
Closing date: 30th April 2018
Interview date: w/c 7th May 2018