Yarlington Housing Group

  • Yeovil
It’s an exciting time at Yarlington, we have just launched our new Corporate strategy, Next-Gen 2017-2021 - growing our organisation and working tirelessly towards solving the housing crisis.



It’s our colleagues that make Yarlington a great place to work, along with brilliant management, senior leadership and the professional and personal development opportunities available. This has led to us being recognised as 12th in the Times Top 100 Best Organisations to work for 2017.



We are based in Yeovil, Somerset within the beautiful South West, where you will find plenty of opportunities for interests outside of work.



Do you have the passion and dedication to work with us to ensure that better future? If you share our vision and want to play a key role in Next-Gen we would love to hear from you. In return, we will provide you with a work environment and culture that will enable you to thrive.



Why wouldn’t you want to join the Yarlington team?



We are currently seeking a Customer Experience Team Leader to lead the team to ensure the provision of a professional customer experience to our customers through all interactions with Yarlington whether digital, in person or by telephone by providing efficient and effective business support.



You will manage a high performing, motivated and valued team through effective performance management, coaching and development. You will continually seek to identify opportunities to improve the customer experience provided both in terms of digital, telephone or reception services. Additionally, you will coordinate an effective and timely response of required actions via webchat, emails or CRM/Workflows working in collaboration with operational teams.



Our ideal candidate will have team leadership experience, passion for great customer service, the ability to build rapport and good communication skills. You must have previous experience of telephone or digital customer service and experience of working in a customer facing front of house environment. It is essential that you are flexible as occasionally you may work evenings/weekends.



Resident Positive – We will guarantee at least two tenants an interview based on them meeting the essential criteria.




The closing date for this role is 29th April 2018.
Interviews will be held on 15th and 16th May 2018.