North Hertfordshire Homes

  • Letchworth Garden City
North Hertfordshire Homes (NHH) is a not-for-profit housing association providing quality homes across eight local authority areas in the counties of Hertfordshire and Bedfordshire.?

We have been busy transforming our business here at NHH and we need great people with talent to support us through these exciting changes. NHH people have a great attitude; they are innovative, collaborative and are empowered to make change happen; in other words they are basically brilliant…

Here at North Hertfordshire Homes we set up our Contact Centre in April 2016. As a relatively new service we are looking for two bright and enthusiastic housing services advisors to join our team.

In everything we do we endeavour to provide our customers with brilliant customer service. Providing an easy to access service, our customers can trust. We aim for first contact resolution in as many of our contacts as possible.

Social housing and our social impact is at the heart of what we do and we care about our customers living in our communities. We need people that can demonstrate empathy and are passionate about great service whilst delivering in a fast paced and high demand environment across multiple channels.

We offer a comprehensive training programme with the aim of being a multi skilled advisor able to deal with our main enquiries of rent account management, tenancy management and responsive repairs.

As a newly established Contact Centre we are constantly evolving and changing the way we work to meet the needs of our customers and team. We meet regularly as a team and generate ideas which we progress through continuous improvement principles – the successful applicant will be part of this process, helping us generate ideas and contributing to seeing these changes through.

We believe in developing our team and as a member of the Contact Centre you will be able to gain a breadth of knowledge across social housing as it is here at North Hertfordshire Homes.

You could be an established housing services advisor, new to housing services or just looking for a new challenge but if you are bright, enthusiastic, willing to get stuck in and deliver great service then we want to hear from you.

Previous applicants need not apply!

Closing date: 25th April 2018

Interview: Friday 4th May 2018