Early applications are encouraged as often we experience a high volume of interest for posts. We will review applications on a daily basis and once we have received sufficient applications we reserve the right to bring forward the closing date.
‘Deliver a strong business fit for today and prepared for tomorrow’ is one of our five strategic aims and the one that sets out our commitment to channel shift and harnessing new technologies to improve the service that we deliver to our customers.
whg is a customer focused organisation with a strong social purpose. We are one of the West Midlands leading and most successful providers of high quality homes with a presence in 15 Local Authorities. We have aspiring success measures to meet and we are confident that we can achieve them.
If you enjoy working with customers and you have a genuine passion for making a difference then you could be our Head of Digital and Customer Service.
Working with our customers and partners you will work collaboratively with business leads to optimise the use of digital technologies to drive business transformation and shape our service offer.
Notice we have used the word customer a lot? That’s because our customers are at the heart of everything we do, that’s why it is important that you support our culture and live by our values. You can make a difference to our customer’s lives and we will empower you to do this if you demonstrate the enthusiasm and energy we are looking for.
Experience of working in the social housing sector is desirable but experience of developing and delivering customer engagement programmes is essential. What is also really important is your ability to forge relationships with business leads that will allow you to effectively drive forward a programme of digital change management.
If this sounds like the role for you we would love to hear from you. In return for these high expectations you will receive a competitive salary and a great benefits package, including a fantastic working environment, 27 days annual leave, a defined benefit pension scheme, health cash plan and childcare vouchers.
For further information, please refer to the attached Job Description. whg is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.