SES Water supplies water to 685,000 people in the London Boroughs of Sutton, Merton, and Croydon, as well as across East Surrey and parts of Kent. We are a forward thinking, innovative company that is highly regarded for our efficiency and customer service.
As our Business Process Analyst, you will be responsible for designing, implementing, embedding and sustaining the continuous service improvements across the Customer Services teams.
Focusing on evaluating business processes and workflows, you will analyse existing processes and identify opportunities to enhance and improve. Researching and estimating efficiency gains, you will create and implement initiatives and liaise with management to coordinate process improvement project activities. Further to this you will update and maintain the departments process catalogue and mapping application system.
To be successful you will have experience of the water industry, along with a thorough understanding of Customer Service or Contact Centre operations. Our ideal candidate will have worked in a similar role, with Business Process Analyst experience and be able to help deliver successful continuous improvement projects. You will have knowledge of business process modelling / mapping, reengineering and hold strong analytical thinking skills.