McCarthy & Stone Retirement Lifestyles

  • Hemel Hempstead
About Us

McCarthy & Stone is the UK’s leading retirement housebuilder with a 70% share of the owner-occupied retirement housing market.

Since 1977, the company has sold more than 51,000 apartments in more than 1,100 different locations. We currently have over 100 developments under construction or for sale in the UK and are proud to be the only UK housebuilder, of any size or type, to have been awarded the NHBC’s Five Star rating for customer satisfaction for twelve years running.

McCarthy & Stone Management Services manage all retirement developments built by McCarthy & Stone. Our focus is to 'enhance the quality of people’s lives in retirement' by providing the best possible 'lifestyle' and estate management services.

At the very heart of this success is our people's desire to enrich the lives of our customers. We have fantastic people who care about the work they do and are proud to work for McCarthy & Stone, and this is where you come in.

About the Role

We are seeking a passionate and customer centric House Manager to work at Mountbatten House in Bovingdon, Hertfordshire. We are looking for a special kind of person to exemplify the high-quality customer standards that we are renowned for, and who can deliver high quality standards to our Homeowners so they get the most from their retirement.

Some of the duties within this role include:

Helping Homeowners settle into their new home.
Providing a professional front of house service and welcome all visitors in a friendly manner.
Being available to all Homeowners to offer help, support and advice as necessary.
Facilitating social interaction and helping Homeowners to enjoy their lives in retirement.
Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
Managing the development - gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
Dealing with emergency situations as they arise in a professional way.
Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.

About You

The successful candidate will have the following key competencies:

Excellent customer service and communication skills with a real “can do” attitude.
A professional approach with high quality standards.
To be reliable and flexible to deal with out of hour’s calls and emergencies on the development.
Be resilient and can problem solve effectively.

Customer service experience is essential in this role as is having an awareness of basic Health and Safety and basic computer packages.

Salary and Hours of Work

£12,751.51 for 25 hours per week, Monday to Friday


In addition to an attractive salary benefits include Group Personal Pension, Life Assurance and Medical Screening.