Domestic & General (D&G)

  • Bedworth
We are Domestic & General, a company with a proud heritage of over 100 years in operation. We have ambitious plans for the future, to establish our organisation as one that epitomises best in class customer service. We are an international company, that works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods.

Based within our Bedworth contact centre - our Claims Agents liaise with Customers and Engineers assessing faulty appliances. As a Claims Agent, you will be responsible for recording the Engineers report, and confirming whether Customers' appliances can be repaired or written off – exercising careful judgement when needed.

There is now an opportunity to join the UK's leading provider of Insurance and Warrantees in their Claims Department on a Full Time, 6 month Fixed Term Contract.

Hours of work will be between 8am and 6pm Monday to Friday, although occasional Saturday shifts may be required (Agents at Domestic and General are contracted to 8am - 8pm fully flexible shift patterns)

So, what are we looking for?

Experience of Customer Service is essential;
Experience of an insurance or claims environment is advantageous;
Excellent verbal and written communication skills;
Ability to prioritise work and meet deadlines;
Excellent attention to detail;
Respect for business and customers' confidentiality;

Why join us?

As the UK's leading provider of Warrantees and Insurance, we are proud of our brand and its market leading position as we strive towards a vision of delivering a best in class customer service.

With year on year growth our business is rife with opportunities, if being part of an exciting journey during a period of positive change appeals to you then we could be just what you are looking for!


As well as an opportunity to work in a tight knit, family atmosphere - our Claims Agents can benefit from the following:

25 days holiday + Bank Holidays
Comprehensive, in-house training
Free Wi-Fi / tea and coffee / fresh fruit for all employees
Great local employee discounts at shops, restaurants, and more
Pension scheme
Free life assurance
Discount on our warranty / insurance protection plans for you and your family members, including 1 free Insurance plan for a personal appliance of your choice!

If this sounds like the opportunity for you please don’t delay in applying - We would love to hear from you!

Interviews will be held throughout the advertised period.

Great People, Great Service

Domestic and General Group is the UK's leading provider of warranty protection for domestic appliances. Please note that we have a thorough referencing process, which include criminal record checks. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.