A PeoplePlus Independent Living Service (ILS) Central Support Assistant works flexibly with all the delivery areas within our central hub including Managed Accounts, Payroll and our Central Support Call Team. The role is crucial in order to meet the requirements of all our stakeholders and is key to enabling the ILS Business Managers to proactively manage their territories in delivering support to customers whilst meeting Local Authority contractual requirements.
The role will include providing high quality advice, guidance and support to all customers, a managed account which provides a safe and secure service into which Direct Payments money is received and payments are made and a efficient Payroll Bureau Service to recipients of Direct Payments who are the employers of Personal Assistants through funding provided by Local Authority, Health and Self Funding.
Our service provides the reports which local authorities require to comply with financial regulations and aims to simplify the financial aspects of receiving Direct Payments for our customers. Reporting to the ILS Team Leader the Central Support Assistant role within ILS is to support all aspects of contract delivery in order to meet the requirements of both internal and external stakeholders. The role is to provide information that is accessible, current and reliable ensuring the smooth delivery of the end-to-end customer journey.
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