Yorkshire Housing Limited

  • Northallerton
Do you have a keen eye for detail and a passion for delivering excellent customer service? We have an exciting opportunity for an enthusiastic and eager-to-learn individual who wants to kick-start their career with a Business Administration apprenticeship.

Who are we?

We are a Housing Association that owns and manages more than 18,000 homes, and developing thousands more across Yorkshire. All of our profits are reinvested so we can do even more for our customers. We also provide a range of services so people can live independently. Our ambition is to offer everyone the opportunity to live in a quality home they can afford.

What will you be doing?

Our Home Improvement Agency (HIA) help support our customers who range from the vulnerable and elderly, homeowners, private and social housing tenants. The team support customers through making adaptations, repairs, improvements, prevention measures and private work to their homes. The team are looking for a professional customer focussed administrator to provide an efficient administration service, and at all times deliver an excellent standard of service to customers.

Joining our HIA administration team in Northallerton, you will…

Courteously and professionally deal with all incoming calls and visitors
Undertake administrative duties relating to incoming and outgoing post, HIA initial visit packs and assisting with contractor estimates
Assist in the data inputting and maintenance of statistical records, produce excel spreadsheets and reports
Maintain and update databases accurately and take customer payments
Support the team in handling, recording, distributing, filing and retrieving of all relevant correspondence and information in accordance with agreed procedures.

This role is a full time (35 hour per week) on a 12 month fixed term contract.

What training will you get?

We will offer you full training on the job whilst you work towards a Level 2 Business Administration qualification over 12 months. A Business Administration qualification provides a wide range of skills and knowledge including office and administration skills, customer-handling skills, technical and practical skills, business & communication skills and IT skills.

Our apprenticeship programme will also offer you opportunities of personal development, alongside gaining an insight into wider business operations. This excellent opportunity could potentially lead onto full time employment or progression onto L3 Business Administration.

Who are we looking for?

We are looking for an individual with excellent attention to detail, who would like to grow their career in business administration.

The ideal candidate would have GSCE grade C/ Level 4 or equivalent in Maths & English and good knowledge of using Microsoft applications and ICT systems.

The closing date for applications will be midnight on 6th May 2018. Interviews will be held in May/June 2018. Please note this advert may be closed earlier if we feel we have found a suitable candidate for this position.

For more information about our apprenticeships please visit the Yorkshire Housing website. If you have any further questions please contact

Please note CV's will not be accepted.

Yorkshire Housing is proactively working to implement its Equality and Diversity Policy. We positively welcome and support diversity in our workforce and welcome applications from all sections of the community.