Group Sales and Customer Service Trainer
Norwich Office or home based in Norwich area
40 hrs per week- Mon-Fri
Travel, overnight and weekend working may be required
We are looking forward for a Group Sales and Customer Service Trainer to join Kingswood. To design and deliver training programs for our sales and customer service teams that maximise sales performance and the customer experience. You will conduct skills gap analyses to understand areas for development and support the build of ongoing learning and development. Initially, your focus will be supporting new team formations and processes within the company. An exciting, challenging but rewarding experience.
You will have a vested interest in the overall sales performance and report on the impact that training has. You will be investigating and designing training to maximise the customer experience on our centres and office locations. You will be an experienced and creative trainer, engaging with sales and have a customer centric driven professionalism, with an enthusiastic and a strong commercial mind-set, to provide momentum to an existing sales team. You will build up new areas of development and engage with existing employees. Delivering training to small and large groups, also coaching individuals to meet their potential.
What we are looking for
You must be professional, articulate and analytical. You will be training sales teams, leaders and managers. You will have Substantial experience in professional travel, excursions, education, as a Field Trainer, Learning and Development Specialist, Corporate Trainer, Sales Trainer, or a related title, preferably in complex sales environments. Well organised, who know how to prioritise, have a proven record of overachievement in a target driven sales environment. You will have a Bachelor’s degree in Business, Marketing, Sales or related field, or equivalent experience.
What we do at Kingswood:
We are one of the leading providers of residential trips, we support teachers and group leaders in bringing learning to life. We aim to instil self-confidence and a sense of achievement, through a positive experience which is educational, enjoyable, challenging and rewarding. We have 10 centres across the UK and France, providing unbeatable learning experiences outside the classroom. Each centre is unique and offers slightly different educational opportunities. Our locations range from Areas of Outstanding Natural beauty to Sites of Special Scientific Interest
Please see Job Description attached for more information. To apply for this role please send CV and cover letter along with salary expectations
Successful candidates are required to undergo an enhanced DBS disclosure at the company’s expensed. You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood