the West Brom

  • Solihull
Part Time Customer Service Advisor

Salary: Circa £10,984 rising to £11,247 (Includes 3 Saturdays per month)

Part Time (20 hours): Monday – Friday (10:00 – 14:00) + Saturday mornings (09:30 – 12:30)


Location: Knowle

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting at the West Brom.

You will ensure our customers’ needs are at the forefront of your day every step of the way. From having conversations with our customers you will be able to identify their needs through the services we provide.

You will be handling customers' transactions and requests by operating a cash float in an accurate and professional manner. You will need to comply with all the appropriate legislation, policies and procedures and ensure an up to date knowledge of all our products and services.

At the West Brom you’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.

Key Responsibilities

Identifying and providing solutions to customers’ needs through conversations
To deliver excellent customer service every time
Admin duties such as; processing customer applications
Cashiering duties and cash management
Ensuring things are right first time through high levels of accuracy

Skills & Attributes

Previous customer service experience
People skills are essential
Genuine interest in customers
An excellent eye for detail
Flexibility to support the branch network when required
Basic computer skills

What’s in it for you?

Performance related pay scheme
Generous annual leave starting at 25 days (plus bank holidays)
Pension scheme
Life assurance
Corporate discounts

Inspired by the Society’s Vision and Values, it’s not just what we do but how we treat our colleagues and customers that make the people at the West Brom really stand out from our competitors.

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.