Miele Company Limited

  • Abingdon
Are you looking to work for a premium brand and help deliver award winning customer service?

Do you have previous customer service experience? Face to face or in a Contact Centre?

Do you enjoy working as part of a team to achieve and deliver the best results?

Are you available to progress your career on 8th May 2018?

The Company:

Miele is a world leader in the production of premium domestic and commercial appliances. As winners of the 2015, 2016 and 2017 Which? Best Home Appliance Brand, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

We have a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 450 employees in all areas of our business and can provide a great foundation to progress your career within the organisation.

The Role:

Working as part of a team within our fast paced Customer Contact Centre, you will effectively deal with inbound calls from our highly valued customers within the service department. You will act as an ambassador to our customers with first class call handling skills; advising on appliance usage, trouble shooting, service bookings and accessory order processing. Our advisors are professional, efficient and consistently deliver the highest level of customer care.

The Hours and Start Date:

We are looking for part-time and full-time applicants. Our full time roles are 37.5 hours per week. Shifts are allocated on a rota basis, with the earliest start: 8am, latest finish: 8pm. There is a requirement to work Saturdays on a rotational basis.

Successful candidates will be required to join a group induction (3 weeks) start either on 8th May 2018. Unfortunately we will not be able to progress applicants who can’t make either of the start dates and the subsequent induction programmes.

Part-time applicants: In order to complete the relevant training, you will be required to attend the initial induction period of three weeks. This will be full-time, Monday to Friday and will ensure that you participate in a comprehensive training plan in preparation for your career at Miele.

The Person:

We are looking for candidates who have had experience in Customer Services, preferably within other premium brands. You will be expected to communicate clearly, verbally and in writing as well as using computers whilst talking to customers. You will be given a thorough induction programme that will cover all of the necessary skills to succeed in the role and deliver a premium brand service.

The Offer:

Salary: Level 1 £18,000 FTE (depending on experience)
Performing successfully in the role you could have the potential to earn up to £20,000pa
Bonus: up to 5% bonus paid in February
25 days holiday, plus bank holidays
Contributory pension scheme
Life assurance @ 4 x Salary if enrolled in pension scheme
Income protection scheme
Medicash Scheme – money back towards the cost of healthcare and wellness
Childcare voucher / Eye-care voucher / Cycle to work scheme
Subsidised on-site restaurant
Well-being activities including free access to massage and health therapist, yoga and singing group.
Substantial discount on company products
Free parking
Dress down Fridays
Financially incentivised employee referral scheme