IRIS

  • Leeds
In this key role you will:



This role will report to the Service Desk 1st Line Team Leader and will be responsible for providing excellent 1st level support via phone, e-mail and customer web portal. The role will involve supporting all HR and Payroll software and a sound knowledge in the practices of one or both are desired



Some of the main accountabilities will include:


Initial assessment, triage, investigation and resolution of incidents and requests
Take ownership and responsibility of any issues from start through to a successful resolution or escalation to another support team.
Maintain and consistently demonstrate a good working knowledge of company guidelines, processes, practices and procedures.
Manage time effectively and meet agreed deadlines.
Assist the team to achieve all department/team and company KPI’s




What are we looking for?


Sound Knowledge of Microsoft Office (Word, Excel, Powerpoint)
Customer Service skills
Payroll Knowledge (desirable)
Previous service desk experience (1 year+)
Excellent interpersonal skills, with a focus on listening and questioning


What's in it for you?



The benefits


We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So what can we offer you?
Generous holiday allowance
Private medical healthcare
Life assurance
Pension
Competitive pay and bonus scheme
Complimentary benefits, including Bike to Work, Childcare Vouchers and discount schemes




Find out more about our flexible employment benefits.