Vitality is an award winning, dynamic and vibrant life insurance provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.
Our CORE PURPOSE is to make people healthier and to enhance and protect their lives. From people to products and processes, we aspire to deliver on our purpose in everything we do.
Our VISION is to be the BEST life insurer in the UK
We are looking for talented individuals who are committed to living our values and delivering an award winning service to our customers.
Overall Job Purpose
You will provide a professional, first class level of customer service. Above everything, it’s about putting our customers at the heart of every decision you make, using your discernment to support them and provide advice.
You will be required to answer our customer’s telephone and written queries and take ownership for their resolution; processing claims in an accurate and timely manner, assessing and analysing accounts and invoices in line with department KPI's. This is a fast paced and technical role where you will deal with all levels of complexity from customer queries to complaints. You will also support and share your expert knowledge with other team members to ensure that targets for productivity and quality are met.
You will be required to work 40 hours per week based on a shift pattern between our office opening hours of 8am – 7pm Monday to Friday and occasional Saturdays from 9am – 1pm.
In order to excel in this role, you will be able to demonstrate strong customer focused skills and great listening skills. You’ll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.
With the knowledge of our products and your polite, professional manner you will make sure that every customer you speak to puts the phone down feeling like they’ve had an excellent Vitality experience.
Ideally you’ll already have experience working with customers and the ability to handle telephone calls with confidence, maturity and sensitivity. PC skills are also essential as you will be working across a variety of systems.
Benefits & Rewards
In exchange for your hard work and commitment to Vitality, we have designed a generous benefits package to reward our employees, this includes;
25 days holiday plus bank holidays
Vitality Private Medical Insurance
Stakeholder Pension Plan with employer contribution
Vitality Partners and Rewards – https://www.vitality.co.uk/rewards/partners/
Access to great onsite facilities
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day.